34593 at the restaurant

Fill in the blanks using am, is or are, as in the example.
A: Good morning. Are you the manager?
B: Yes, I______Can I help you?
A: What facilities ______there in the hotel?
B: Well, there______ a swimming-pool and there______a sauna too.
A: ______there a restaurant here?
B: Yes. In fact, there ______ two restaurants, an international one and a Chinese
one.
A: Oh, good. I’d like to reserve a table for this evening at the Chinese restaurant. It
______for me and my wife.
B: Of course.What room______you in?
A: We______in room 325, and I______Mr. Lawson.
B: So, a table for two, for this evening, under Mr Lawson. ______that correct?
A: Yes, it ______Thank you.
B: You______welcome.
Underline the correct form:
1 Is there / Are there Internet access in the rooms?
2 No, there isn’t / there aren’t any shops in the hotel.
3 I’m sorry, there isn’t / there aren’t a TV in every room.
4 Is there / Are there any swimming-pools?
5 Is there / Are there a restaurant?
6 There is /There are an information desk in reception.
7 Yes, there is / there are disabled facilities.
8 Is there / Are there air conditioning in the room?
Complete the sentences withh Can I, Could I or I’d like.
1 ____________ to speak to Mrs. Jones.
2 ____________ speak to the manager, please?
3 ____________ to make a room reservation.
4 ____________ take a message?
5 ____________ have your name, please?
6 ____________ to book three single rooms for Friday.

7 ____________ reserve a parking space?
8 How ____________ help you?


Make requests using the words in brackets.
Example: You want a vodka and tonic (Can)
Can I have a vodka and tonic, please?
1 You want some more tonic. (Can)
______________________________________________
2 You want the guests’ coats. (Could)
_______________________________________________
3 You want a double whisky. (I’d like)
_______________________________________________
4 You want the customer’s room number ( Could)
_______________________________________________
5 You want some more sugar. (I’d like)
_______________________________________________
6 You want ice but not lemon. (Can)
_______________________________________________

Read the following dialogue and change the impolite sentences.
Waiter: Hi. What do you want?
Guest: Good evening. We’d like a table for two.
Waiter: Do you have a reservation?
Guest: No, we don’t.
Waiter: I’m sorry, we are fully packed at the moment. But we have a cancellation at
9:00.
Guest: At 9:00? That’ll be fine.
Waiter: O.K. Your name, please?
Guest: Mr. Brown.

Waiter: Good. Go to table 12.
Guest: Sure. Thank you.


Read the direct phrases, then write them in a more polite way. Choose from
Could you…

Shall I…

I’m afraid…

Would you like to…

May I suggest…

Would you mind…

Would you like me…

Would you like…

Actually…;

There’s been a slight misunderstanding

Could you wait a minute…

Direct

More polite

1. Wait a minute!

1. ……………………………, please.

2. We haven’t got any left

2…………………………we haven’t got any left.

3. Sit down, please

3. …………………………… take a seat?

4. You are wrong. I’m not the head waiter.

4. …………………… I’m not the head waiter.

5. Do you want some water?

5. …………………………… some water?

6. Move to another table.

6. …………………… moving to another table?

7. Confirm that tomorrow, please

7. …………confirm that tomorrow, please?

8. Do you want a taxi?

8. …………………………… to get you a taxi?

9. You’ve got the wrong date

9. …………………………… about the date.

10. Try this wine

10. ………………… that you try this wine?

11. Do you want my help?

11. ……………………………help you?

RESTAURANT STAFF
Read the following text.
Every restaurant is staffed with a wide range of people, specialising in a particular
job. These staff members have specific duties and responsibilities.
The food and beverage manager is responsible for the restaurant and the
kitchen. Three people report directly to him: the head waiter, the bar manager, and
the head chef.
The head waiter manages the specialist wine waiters and the other waiters and
waitresses. He is in charge of their appearance, behaviour and efficient service.
The bar manager is responsible for the bar staff. These are barmen and/or
barmaids who are highly qualified professionals and provide customers with a speedy
and effective service.
The head chef manages the kitchen and under him comes the assistant or sous
chef. Then any other chefs report to the sous chef. Finally, the kitchen porters come
at the bottom of that reporting line.

Complete the sentences with the words from the box.
food and beverage manager

head chef

bar manager

barmen/barmaids

sous chef

waiters

1. The ………………………………… manages the bars.
2. The ……………………… serve drinks to customers, mix cocktails and clean all the
glasses.
3. The ………………………………… manages the day-to-day running of the kitchen.
4. The ………………………………… serve food to restaurant customers.
5. The ………………………………… helps the head chef and looks after the kitchen staff.
6. The ………………………………… is responsible for the restaurant and the waiting staff.

Read the text again and number the jobs according to their hierarchy.
a) food and beverage manager ………
b) kitchen porters ………
c) the head waiter ………
d) the head chef ………
e) the sous chef/assistant chef ………
f) the bar manager ………