15684 buisness telephone conversation

Telephone Phrases
Match the following to make telephone expressions.

Could you…

put
repeat
read
give
take

a message?
that?
that back to me?
me through to …
me your name?

Could I…

leave
speak
have
check
go

to Mr Wilson?
over that again?
extension 103 please?
that?
a message?

I’m phoning…

to
about
to
for
about

your advertisement.
an appointment.
some information.
confirm our meeting.
see if you could attend a meeting
on the 20th.


Telephone Conversation
A. Read the following telephone conversation with your partner.
What do you think about it?
A: Snead industries.
B: Michael Brown.
A: Wait.
B: Alright.
A: He’s not here.
B: Tell him I can’t meet him on Tuesday.
A: You can’t meet him for two days?
B: No! I said I can’t meet him on Tuesday.
A: Okay. I’ll tell him.
B: (click)
A: (click)

B. Now, write a similar conversation to the one above. Think of
ways to make it more polite, friendly and professional.

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Homework
Think of a typical telephone conversation that you have at work. Who do you speak to?
What do you speak about? Write a telephone conversation below. Be sure that you
include expressions which sound polite, friendly and professional.
First answer these two questions:
1. Who is talking?
2. What are they talking about?

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