51898 make an appointment dialogue

Practice Making Appointments
Important Vocabulary:
• Appointment: an arrangement for a meeting at an agreed time and place, for a
particular purpose
• Opening: a chance for someone to do or say something
• Available: someone who is available is not busy and has enough time to talk to you:
• To Schedule: to plan that something will happen at a particular time
• Verify: to state that something is true

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Les Schwab Mechanic: You need to get the oil changed in your car
Hello. Les Schwab.
Hello. I’d like to make an appointment to get my oil changed.
Have you been to this Les Schwab before?
No.
What is your name?
My name is_______________.
What is your phone number?
My phone number is 253 321 9876
What is the make and model of your car?
It is a 2005 Honda Civic.
Ok, I have an appointment available at 3:30 on Tuesday, May 7th.
Will that work for you?
Yes, Thank you.
See you then, have a nice day.
Thank you, Goodbye.
Highline Urgent Care: Your daughter is sick and she needs to see a doctor.
Good Morning, Highline Urgent Care
Good Morning, my daughter has a terrible cough and a fever. I wanted to know if I
could bring her in to see a doctor as soon as possible.
Yes, let me see what I can do for you, please hold.
Thank you.

Ok, I can get you in to see Dr. Brown today at 5pm.
Oh that’s great. Thank you so much!
You’re welcome. What is your name?
My name is _________________.
And your daughter’s name?
Her name is ___________________.
And what is her birthdate?
Her birthdate is September 23rd, 2005.
Be sure to arrive a few minutes early so you can give us your insurance information.
We will see you at 5.
Thank you, have a nice day!


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Sally’s Beauty Salon: It’s time to get your hair cut!
Sally’s Beauty Salon, this is Sally.
Hi Sally, this is ___________. How are you?
Oh, I’m great. What can I do for you today?
I really need to get my hair cut, can you fit me in this week?
Let me look at my calendar and see what I can do for you.
Ok, thanks!
It looks like I’m really busy this week, but I have an opening next Monday, May 6 th at
9 a.m. Did you want to get anything else done while you are here?
No, I just need to get my hair cut.
Ok, great. I’ll see you next Monday.
Thanks, Sally. See you then

State Farm Insurance: you need to get car insurance.
State Farm, Peter speaking - How can I help you?
Hello, my name is ______________. I’d like to make an appointment to get some
information about car insurance.
Sure, I’d love to help you with that. Do you have an account with us?
Yes, but I don’t have the account number.

Is that account in your name or your spouse?
No, It’s under my wife’s/husband’s name ______________.
Can you verify your wife’s/husband’s birthdate?
Yes, it’s _____________________________.
Thank you, please hold while I look up your information.
OK
Thank you for holding Mr./Mrs._________________. I have all your information
now. I would love to schedule a meeting with you sometime next week. Do you
have any times available then?
Yes, do you have any openings on Friday, May 10th?
Yes, how does 1 o’clock work?
That sounds good, I will put it on my calendar.
Ok great, I’ll see you on Friday, May 10th at 1. Thank you for calling State Farm!
Thanks and have a nice day!