Week 01 topic 01 information systems in the 2010s
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Week 01 - Topic 01
INFORMATION SYSTEMS IN THE 2010s
BMIT5103 Course
Information Technology for Managers
Dr. Huy Nguyen
BMIT5103
John von Neumann Institute - Vietnam National
University
Ho Chi Minh
City
Information
Technology
for Managers
BMIT5103
STUDY GUIDE
TOPIC 01
“Information Systems in the 2010s”
• Learning outcomes:
1. Role of IT in optimising performance;
2. Why the business value of IT is determined by people, business
processes & organisational culture;
3. Role of IT in BPM & the performance measurement process;
4. Strategic planning process, SWOT analysis & competitive models;
5. How IT impacts your career & the positive outlook for IS management
careers.
Information Technology for Managers
2
BMIT5103
STUDY GUIDE
TOPIC 01
“Information Systems in the 2010s”
•
Topics overview:
1. Importance of being an agile enterprise;
2. Capability of IT in improving profitability by enabling ways to connect
with & push content through social networks & mobile devices;
3. Factors which determine the business value of IT & IS;
4. BPM cycle & its challenges;
5. Support of IT in enabling an organisation to respond towards business
pressure;
6. SWOT analysis & strategic planning analysis;
7. Porter’s competitive forces & value chain model;
8. Importance of learning IT.
Information Technology for Managers
3
BMIT5103
STUDY GUIDE
TOPIC 01
“Information Systems in the 2010s”
No
Focus areas
Assigned readings
1
Positioning IT to optimise performance
Chapter 1, pp 5 - 8
2
Core concepts of IS & IT
Chapter 1, pp 8 - 11
3
Business performance management &
measurement
Chapter 1, pp 12 - 15
4
Strategic planning & competitive models
Chapter 1, pp 16 - 21
5
Why IT is important to your career & IT careers
Chapter 1, pp 22 - 24
Information Technology for Managers
4
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
5
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
6
BMIT5103
POSITIONING IT TO OPTIMISE PERFORMANCE
•
Characteristics of an agile organisation;
•
Opportunities created by the mass migration of users from PCs to
mobile devices;
•
Ways to assess the value of an innovation;
•
Doing business with a comprehensive business model.
Information Technology for Managers
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BMIT5103
POSITIONING IT TO OPTIMISE PERFORMANCE
AGILITY & MOBILITY
•
•
•
Identify and capture opportunities more quickly than rivals;
Adapt rapidly because of struggling economic recoveries and
advances in mobile technology;
IT in the hands of customers:
• Adapt to market conditions and gain a competitive edge;
•
Mobile market opportunities:
• Connect with public and private networks, to access digital content from
anywhere at any time, and to get work done.
Information Technology for Managers
8
BMIT5103
POSITIONING IT TO OPTIMISE PERFORMANCE
BUSINESS INNOVATION & DISRUPTION OF
THE STATUS QUO
•
Value of innovation:
•
•
•
•
•
•
•
Generates new profit pools;
Increases demand for products and services;
Attracts new customers;
Opens new markets;
Sustains the business for years to come.
Transforms those IT commodities into competitive assets;
Improve employee performance and profit margins.
Information Technology for Managers
9
BMIT5103
POSITIONING IT TO OPTIMISE PERFORMANCE
BUSINESS MODELS
•
Method of doing business by which a company can generate sales
revenue and profit to sustain itself;
•
How the company creates or adds value in terms of the goods or
services the company produces;
•
A comprehensive business model includes:
• Products and services;
• Business process;
• Customers;
• Resources;
• Supply chain;
• Business partners;
• Revenue model.
Information Technology for Managers
10
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
11
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
12
BMIT5103
CORE CONCEPTS OF IS & IT
•
Generic definition & four basic functions of an IS;
•
Components of an IS;
•
Major capabilities of IS & supported business objectives.
Information Technology for Managers
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BMIT5103
CORE CONCEPTS OF IS & IT
GENERIC DEFINITION & FOUR BASIC
FUNCTIONS OF AN IS
•
•
Collect, process, store, analyze, and distribute information for a
specific purpose or objective;
Basic functions:
•
•
•
•
Input;
Processing;
Output;
Storage.
Information Technology for Managers
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BMIT5103
CORE CONCEPTS OF IS & IT
COMPONENTS OF AN IS
•
•
•
•
•
•
Hardware;
Software;
Data;
Network;
Procedures;
People.
Information Technology for Managers
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BMIT5103
CORE CONCEPTS OF IS & IT
MAJOR CAPABILITIES OF IS & SUPPORTED
BUSINESS OBJECTIVES
•
Major capabilities:
•
•
•
•
•
•
Perform high-speed, high-volume, numerical computations;
Provide fast, accurate communication and collaboration unrestricted by time and
location;
Store huge amounts of information that is accessible via private networks and the
Internet;
Automate semiautomatic business processes and manually done tasks;
Enable automation of routine decision making and facilitate complex decision making.
Supported business objectives:
•
•
•
•
•
•
•
Improve productivity (productivity is a measurement or the ratio of inputs to outputs);
Reduce costs and waste;
Improve the ability to make informed decisions;
Facilitate collaboration;
Enhance customer relationships;
Develop new analytic capabilities;
Provide feedback on performance.
Information Technology for Managers
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BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
17
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
18
BMIT5103
BUSINESS PERFORMANCE MANAGEMENT &
MEASUREMENT
•
Definition of performance management & ways to manage
performance;
•
Performance management process;
•
Business environmental pressures & their impact;
•
Organisational responses to pressure & opportunities;
•
Green IT to reduce carbon & energy footprints;
•
Ethical issues.
Information Technology for Managers
19
BMIT5103
BUSINESS PERFORMANCE MANAGEMENT & MEASUREMENT
DEFINITION OF PERFORMANCE MANAGEMENT
& WAYS TO MANAGE PERFORMANCE
•
•
Requirements to manage performance:
•
Measurable;
•
Right indicators.
Performance measurement process:
•
Decide on desired performance levels;
•
Determine how to attain the performance levels;
•
Periodically assess where the organization stands with respect to its goals,
objectives, and measures;
•
Adjust performance and/or goals.
•
Business environmental pressures;
•
Impact of business environment factors;
•
Green IT to reduce carbon and energy footprints;
•
Ethical issues.
Information Technology for Managers
20
BMIT5103
BUSINESS PERFORMANCE MANAGEMENT & MEASUREMENT
BUSINESS ENVIRONMENTAL PRESSURES &
THEIR IMPACT
Information Technology for Managers
21
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
22
BMIT5103
AGENDA
• Positioning IT to optimise performance
• Core concepts of IS & IT
• Business performance management & measurement
• Strategic planning & competitive models
• Why IT is important to your career & IT careers
Information Technology for Managers
23
BMIT5103
STRATEGIC PLANNING & COMPETITIVE MODELS
•
Definition of strategic analysis (SWOT);
•
Strategic planning;
•
Porter’s competitive forces model & strategies;
•
Adaptive & innovative organisations;
•
IS & IT failures.
Information Technology for Managers
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BMIT5103
STRATEGIC PLANNING & COMPETITIVE MODELS
DEFINITION OF STRATEGIC ANALYSIS (SWOT)
•
•
Scanning and review of the political, social, economic, and technical
environment of the organization;
Rules to perform a SWOT analysis:
•
•
•
•
Be realistic about the strengths and weaknesses of your organization;
Be realistic about the size of the opportunities and threats;
Be specific and keep the analysis simple, or as simple as possible;
Evaluate your company’s strengths and weaknesses in relation to those
of competitors (better than or worse than competitors);
• Expect conflicting views because SWOT is subjective, forward-looking,
and based on assumptions.
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