Tài liệu Reading test toeic (2)

READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible
within the time allowed.
You must mark your answers on the separate answer sheet. Do not write your answers in the test
book.
PART 5:
Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the sentence.
Then mark the letter (A), (B), (C), or (D) on your answer sheet.

101. Anyone who enters the factory floor
should wear the helmet and safety vest at
_____ times.

103. The organizers expect between 40.000
_____ 50.000 people to attend the day- long
music festival.

(A)

any

(A)

Or

(B)

all

(B)

And

(C)

every

(C)

Both

(D)

each

(D)

Either

102. The speaker decided to _____ talk
about the company’s history before
explaining his plans for its future

104. _____ information about the
department’s expenditures is available in the
monthly report.

(A)

Brief

(A)

Detail

(B)

Briefs

(B)

Details

(C)

Briefly

(C)

Detailing

(D)

Briefing

(D)

Detailed

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105. Due to mechanical problems there will
be a two- hours_____ to the departure of fly
309

(D)

After

(A)

Delay

109.Ms. Corbett’s generous______ gave the
organization enough money to build a new
community hall.

(B)

Pause

(A)

Attribute

(C)

Cancellation

(B)

Effort

(D)

Stopover

(C)

Asset

(D)

Donation

106. The Daily Star sent a journalist to Iran
to ______ on the election in that country.
(A)

Account

(B)

Inform

(C)

Report

(D)

Cover

107. Beginning March 31, Western Service
will regularly ______ two new bus routes
along Hathfield Avenue
(A)

Operate

(B)

Operating

(C)

Operated

(D)

Operative

108. ______ company executives and union
members will reach an agreement, the
worker will go on strike.
(A)

If

(B)

When

(C)

Unless

110.A growing ______ of countries have
signed the international agreement to
reduces emissions of greenhouse gases
(A)

File

(B)

Numeral

(C)

List

(D)

Log

111. To become skilled in martial art like
karate requires extensive______ and
constant dedication.
(A)

Train

(B)

Trained

(C)

Training

(D)

To Train

112. Visitors to the Canadian History
Museum should use the side entrance while
the front entrance______
(A)

Is renovating

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(B)

Is being renovated

(C)

Has renovated

116. The incoming chief executive knows
the actions_____ need to be done to turn
around the company’s performance

(D)

Has been renovated

(A)

Why

113. Industry analysts were surprised by
how______ the economy recovered from
recession

(B)

That

(C)

Who

(A)

Quick

(D)

What

(B)

Quickly

(C)

Quicker

117.When the Budget is announced,
MrWateable will determine whether to add
another employee to_____ team

(D)

Quicken

(A)

He

114. Passengers with over 20 kilograms of
luggage will have to pay an______ fee of
10$ per kilogram.

(B)

His

(C)

Him

(A)

Assessable

(D)

Himself

(B)

Inevitable

(C)

Irrational

118.No one else_____ the building janitor
has access to Mr. Mckenzie ‘s office on the

10th floor

(D)

Additional

(A)

Without

115. A good manager has the ability to take
_____ of any situation and help the
employees to focus on their own tasks

(B)

Except

(C)

From

(A)

Fee

(D)

On

(B)

Bet

(C)

Duty

119. All work station should be property
______ with a desk, computer, mornitor,
lamp and telephone

(D)

Charge

(A)

Equip

(B)

Equipped

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(C)

Equipping

(A)

Regulated

(D)

To equip

(B)

Regulates

(C)

To regulate

(D)

Is regulating

120.Bisworth Travel customers can adjust
their booking at_____ extra cost provided
that they do so at least 7 days prior to
departure
(A)

None

(B)

Not

(C)

No

(D)

Travel

121. The company______ a new policy on
employee Internet usage at the start of the
year

124. To reach N-Tech’s head office turn left
at Godfrey Lake and keep going_____ the
botanical garden.
(A)

With

(B)

For

(C)

Past

(D)

On

125. The Australian Company Core Ltd is
the______ exporter of coal and iron in the
southern hemisphere.

(A)

Formatted

(B)

Coined

(C)

Implemented

(A)

Large

(D)

Adsorbed

(B)

Larger

(C)

Largest

(D)

Largely

122.Ms. Roges_____ failed to carry out her
duties in a professional and acceptable
manner
(A)

Believably

(B)

Impossibly

126. There have been_____ complaints
resident about the noise generated on the
construction site at Garber Lane.

(C)

Repeatedly

(A)

Decent

(D)

Realistically

(B)

Careless

(C)

Relative

(D)

Frequent

123. The decision______ the fishing
industry more strictly came about because of
concerns about the marine environment

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127. The members of the hiring committee
a______ that Maria Gomez was the best the

position

(C)

Toward

(D)

Among

(A)

Terminology

(B)

Consensus

131. Library members_____ to use the
computers on the first floor should register
at the front desk

(C)

Diagnosis

(A)

Want

(D)

Formulation

(B)

Wanting

128. The advent of the Internet has_____
attended the way people do business across
the word

(C)

Wanted

(D)

To want

(A)

Deliberately

(B)

Periodically

132. As_____ as Leanne gets back to the
office, she will start work on the new

advertising project

(C)

Radically

(A)

Much

(D)

Considerately

(B)

Soon

129. Mark Turner earned a promotion due to
his_____ strong performance as regional
sales manager.

(C)

Far

(D)

Many

(A)

Consist

(B)

Consisting

133. ______ interior décor is one of the
most important feature that customers look
for in the café or tea room

(C)

Consisted

(A)

Attract

(D)

Consistently

(B)

Attracting

130. The book series Werewolf Mysteries is
extremely popular______ teenager and

young adults.

(C)

Attracted

(D)

Attraction

(A)

Throughout

(B)

Within

134.The member of the social committee
_____ one a month to discuss upcoming
activities and events
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(A)

Meet

(C)

Perspective

(B)

Met

(D)

Potential

(C)

Is meeting

(D)

Meeting

138. The university’s new research _____
houses a large amount of modern
equipment, including high-powered inserts
and telescopes

135. Because the projects involves so many
different individuals and organizations,
the_____ of it will be particularly
challenging

(A)

Facility

(B)

Facilitates

(A)

Coordinate

(C)

Facilitating

(B)

Coordinator

(D)

Facilitated

(C)

Coordinated

(D)

Coordination

139. CSP Solution offers an_____ of
financial services to meet the needs of small
and medium-sized business.

136.It is recommended that any woman over
the age of 50 annually_____ the Breast
Cancer Screening Center

(A)

Output

(B)

Array

(A)

Visit

(C)

Estimate

(B)

Visits

(D)

Opinion

(C)

Visited

(D)

Visiting

137.Store manager employ mystery
shoppers to determine what the service
encounter
feels
like
from
the
customer’s_____
(A)

Intention

(B)

Complexion

140. The council ______ a monument in
Civic Square, honoring the soldier who
fought and died in World War II

(A)

Extracted

(B)

Located

(C)

Commissioned

(D)

Persuaded

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PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences.
Four answer choices are given below each of sentences. Select the best answer to complete
the text then mark the letter (A), (B), (C), or (D) on your answer sheet.
Questions 141-143 refer to the following notice.
The following rules must always be obeyed by the Santos Pizzas staff
141.

Staff members must put on a hat or hairnet and wash their hands before entering the
kitchen.

Staff members must wear disposable gloves while handling food items. Please make an
effort to change gloves on a regular______.
(A) session
(B) occation
(C) period
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(D) basis
- Before using any food item, please check the expiration date on the packet, tin, or carton, and
inspect the contents carefully. Spoiled food must______, and a note should be left to explain
142.(A) discard
(B) discarded
(C) be discarding
(D) be discarded
when, why, and by whom it was thrown out.
-

Make sure fresh food items are stored in the refrigerator, and carefully wrap any items
that have been opened
The kitchen are should be kept as clean as possible. Please clear up any spills
immediately.

The management would like to thank you all for following these_____. By doing so, you help to
143. (A) gauges
(B) measures
(C) rates
(D) degrees
ensure that the food served at Santos Pizzas is always clean, fresh, healthy, and tasty.

Questions 144- 146 refer to the following email
From: Keith
To: Emily Rhodes
Subject: Shipping Conference

Dear Ms. Rhodes

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I am emailing to update you on the preparation for the 4th Annual Shipping Conference that your
organization asked me to handle ______ the arrangement are in order, including speaker and
guest.
144. (A) Some
(B) Almost
(C) Little of
(D) Most of
invitation event marketing and media publicity
Although the planning is nearly complete, there is one issue that concerns me. That is the value
for the event. You previously indicated a strong preference for holding the event at the Spencer
Hotel in Wiland. Unfortunately, the west wing of the hotel is currently being rewarded. I am
worry that there may not be_______ space in the hotel to accommodate all of the out-of-town
attendees
145
(A) Adequate
(B) Permissive
(C) Variable
(D) Accurate
Accordingly, I think it could be best to consider alternative venues for the event, I would be

happy_____ the options and present you with the list of possibilities. I hope this solution will
acceptable to you.
146.(A) Evaluate
(B) Evaluating
(C) Evaluated
(D) To evaluate
Kind regards,
Keith Rogers
Director, Bright Conference

Questions 147- 149 refer to the following letter
October 15, 2010
Janice Little
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14B Freemantler Road
North River
Perth, WA
Dear valued member,
According to our customer information, your gym membership with Jabury Fitness Center is due
to expire next month, we hope that you will______ this subscription so that you can continue to
use
147.

(A) Upgrade
(B) Redo
(C) Renew
(D) Terminate

Our top-class facilities and seek the expert advice of our trainers.
To reward your loyalty as a member, we would like to make you a special offer …………this
month.
148.

(A) At
(B) On
(C) In
(D) For
Only, you will have the opportunities to sign up for an additional 12-month contract at a cost of
just $380 per month. That is 30% of the standard price we charge new members. What’s more,
we will also provide you with a…………gym training bag.
149.

(A) Mobile
(B) Complimentary
(C) Successive
(D) Comparable
You can make the most of this opportunity by calling us at 1-8800-897-567 or by visiting
Janbury Fitness Center and speaking with one of our employees.
Thanks,
The team, Janbury Fitness Center

Questions 150- 152 refer to the following article.
The summer Theater Festival ………..with the performance of Shakespeare’s A Midsummer
Night’s
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150.

(A) Beginning
(B) Began
(C) Would begin
(D) Will begin

Dream at Holbert Park, the show, which is sent to start at 1.30 this evening, is the perfect way to
open the popular annual festival. This summer theater festival will continue every evening
throughout the rest of the week. The schedules of events_______ performance of different plays
at Grant Lake and
151.

(A) Presents
(B) Includes
(C) Expresses
(D) Objects

The Busy Theater
The Summer Theater is now in its fourth year. Each year, it has grown in popularity. Festival
organizers are expecting this year program______ features more outdoor performances, to be
even better
152.

(A) That
(B) What
(C) Which
(D) This

Those hoping to attend performances should visit the website at www.summertheater.com for

more details.

PART 7
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Directions: in this part, you will read a selection of texts, such as magazine and newspaper
articles letters, and advertisements. Each text is followed by several question and mark the
letter (A), (B), (C), or (D) on your answer sheet.
Questions 153-154 refer to the following notice.

Are you interested in Becoming a Health Care Professional?
What: Carrie in Health care
When: 9am to 12am 13 August
Where: The Magnus Event Center, Elliot Street
Health care professionals have interesting, fulfilling, and enjoyable careers, and they are well
respected in the community. If you want to really make a different in the world, you should come
along to the Careers in Health Care will give you an opportunity to learn more about the
potential benefits of a job in this industry.
At the event, health care practitioners will be there to talk to you about what their job involves.
As well as doctor and nurse, there will be also be hospital administrations, physiotherapists,
massage therapists, speech and language therapists, optometrists, and many, many more. In
addition, industry educator from colleges likes St. Clair’s and Harbor University will be on hand
to help you plan a career in your chosen health care field. We look forward to seeing you there.

153. What is the purpose of the event?

154. What is mentioned about the event?
(A) It will take place inside the hospital

(A) To welcome health care professionals
(B) To promote certain health services
(C) To discuss health workforce shortages
(D) To promote canners in health care

(B) It is scheduled to last all day
(C) It is feature workers from various fields
(D) It is targeted at people with a college
education.

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Questions 155- 156 refer to the following information

Vernon***

Vernon is the latest animated film from Hollywood powerhouse Fortrek Picture. The story is
about Vernon, a lovable young goose who gets lost on the fight south for the winter. The plot
follows Vernon as he tries to get back to his family. He makes new friends and enjoys a wild
adventure in the process; Vernon is the second animation from director Giles Redpath, whose
first effort, Mighty Mouse, was popular with audiences and critics across American and Europe.
The voice of the little character is provided by Hollywood star bench road, one he is supported
by an excellent back-up cast including Penny Weinstein, Roca Menditez and XaviesMarshall.
The movie is sure to be a big hit with children, with it engaging story and funny episodes,
Parents too, will enjoy the wetly script and fast-paced action.
155. What type of information is this?

(A) He wrote the film script by himself

(A) A film festival preview

(B) His previous work has received praise

(B) A book report

(C) Vernon is his first major production

(C) A television guide

(D) He is the voice actor for the main
character

(D) A movie review

156. What is mentioned about Mr. Redpath?
Questions 157- 159 refer to the following email
From: Kelly Simpason
To: Fishpond Travel
Subject: My Experience
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Dear Fishpond Travel representative,
I am emailing to congratulate Fishpond Travel on the excellent service that this company
provides. My initial contact with the company came after I saw an advertisement in a store front
window for fights to Thailand for just $665 per person. My husband and I were about to

celebrate our 15th anniversary and I thought a trip to Thailand would be the perfect way to spend
this special occasion. I immediately booked our flights with the help of one of the friendly
Fishpond Travel assistant at the Civic branch.
However, two days before we were due to leave, my husband become ill and we had to cancel
the trip, I canceled Fishpond Travel to let them know, expecting that we would still be charged
the full price, as this has been my experience with other travel agencies. But the people at
Fishpond Travel were much more understanding. We were given the chance to rebook our trip
two weeks later for no additional charge. We later went to Thailand and had a fabulous vacation.
Thanks once again to the wonderful staff of Fishpond Travel, I will spread the word about your
outstanding customer service.
All the best,
Kelly Simpson
157.What is the main purpose of this email?

(C) Through an online service

(A) To make a customer service complaint

(D) By email

(B) To congratulate on winning an award

159. Why was the woman surprised?

(C) To request a special service

(A) The booking service was fare

(D) To express gratitude to a company

(B) She was not charged for cancelling

158. How did Ms. Simpson make a first
booking?

(C) There was no other flights available
(D) She was given a fund refund

(A) In person
(B) By post
Questions 160- 162 refer to the following letters
September 17, 2010
Ms. Roseanne Hawthone
32 Danion Street
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Kaleen 2231
Omaha city
Dear resident,
This is an important notice from the Ohama City Government. Please note that there will be
changes to the garbage collection schedule in many suburbs of Ohama City. The changes are as
follow:
- Current schedule:
Downtown- Midtown- Uptown
Monday and Thursday
Oscar- Alexander- Salisbury
Tuesday and Friday
Kaleen- Marlborough- Exeter

Wednesday and Saturday
- Schedule as of 10/01/2010
Downtown- Midtown- Uptown
Wednesday and Saturday
Oscar- Alexander- Salisbury
Monday and Thursday
Kaleen- Marlborough- Exeter
Tuesday and Friday
Recycling collection for cardboard, plastic, glass and aluminum waste occurs simultaneously.
We request that citizen make every effort to recycle organic waste, as well. For tips on how to
recycle organic waste, including advice on how to produce compost for your garden, please visit
our website at www.emahacitygovrecycling.

160. What is the main purpose of the letter?

(D) Thursday

(A) To explain a new recycling policy

162. What can readers find on the website?

(B) To warn about in appropriate waste
disposal

(A) Information about when to put waste out
for disposal

(C) To inform about a schedule revisions

(B) Advice about clearing garden waste

(D) To promote a new garbage collection
service

(C) Recommendation on reusing organic
waste

161. From October 1, when
Ms.Hawthone’s garbage be collected?

(D) Tips on recycling plastic.

will

(A) Monday
(B) Tuesday
(C) Wednesday

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Questions 163- 166 refer to the following letter
Small Business Division
Qusrie Banking
Fendalton Building
1 High St
CBD, Oakland
September 14, 2010
Lily Putnik

121 Sandringham Road
Mount Albert, Oakland
Dear Ms. Putnik,
I am writing in relation to your application for a loan of $20000, dated August 29, to start a new
venture in online education. After reviewing your personal credit history, your business plan, and
the current market situation, we have decided to approve the application. Please note that this
approval comes with a number of terms and conditions.
Firstly, the Interest rate at which the loan will be charged is set at a fixed rate of 6.5% for the
first 6 months. Beyond that, the interest rate will be paired to the standard floating rate. The
current floating rate is 6.7%.
Secondly, you have opted for fixed- term interest only repayment. This means that, for the first 3
years, you will only be able to pay back the interest on the loan. After that, you will be expected
to start paying off the principal as well.
Finally, at Quarie Banking, we regard entering into a loan agreement as the start of a business
relationship. As a Quarie Banking business customer, you are now able to make use of our free
business mentoring program. You can also access a range of online resourcesn about business
management on our website at www.quariebanking.com
Regard,
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John Schmidt
Manager, Small Business Division
163.What is the letter about?

(A) The present market conditions

(A) A financial review

(B) The future plans for Ms. Putnik’s
venture

(B) A successful business center
(C) A business bank account

(C) The past financial performance of Ms.
Putnik’s film

(D) A loan application status

(D) Ms. Putnik’spersonnal financial history

164. What is Mr. Putrik required to do?

166. What benefit is available to Ms.
Putnik?

(A) Repay the debt within 3 years
(B) Make no repayments in the first 6
months

(A) An advisory service

(C) Select between a fixed or floating
interest rate

(C) Tax-free start-up fund

(D) Cover the interest only in the initial

stages

(B) Online banking

(D) Free foreign exchange transactions

165. What information did not influence the
approval?
Questions 167- 169 refer to the following email
From: Fiona Parsona
To: Jerome Patel
Subject: Delivery
Dear Mr. Patel,
Thank you for calling me to let me know that the building supplies you ordered have not yet
arrived. I am sorry for this delay, and I hope it does not cause you too much inconvenience.

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I was very surprised to hear the message you left on my voicemail this morning. I called the
delivery company immediately afterwards and spoke to a representative there. She said that a
mechanical fault with one of the trucks has caused a backlog, and she promised that your
delivery would be make top priority. They expect to get the supplies to you by this afternoon. If
the delivery does not arrive by the end of the day, please inform me so I can follow up on the
matter once again.
At Online Building Depot, we pride ourselves on our excellent customer service. So, as a result
of this problem, we would like to offer you compensation to show that you are a valued
customer. I suggest that the delivery fee be waivedfor this order and that your company get $100
worth of vouchers to use on your next purchase. Does that sound fair?

I look forward to hearing back from you.
Regards,
FionaParkson
Customer Liaison, Online Building Depot
167. When did Ms. Parsons most probably
write this email?

169. After hearing the telephone message,
what dirMs.Parsons do immediately?

(A) Straight after Mr.Pattel made the order

(A) Call Mr. Patel back

(B) Before speaking to the supplier

(B) Hire a new truck

(C) Sometime after the due shipping date

(C) Approve the shipment

(D) Before signing off on the delivery

(D) Contact the delivery film

168. What will Mr. Patel receive?
(A) 100$ rebate on the purchase
(B) A reduced delivery fee

(C) A credit on the next order
(D) Some complimentary supplier
Questions 170- 171 refer to the following article
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Wednesday, March 14

TheMartinborough Gazette

Former Martinborough Music Academy student Paul Cohen has won the 1020 National Jazz
Award. Cohen was among four of Canada’s leading jazz musicans who competed for the award
at the Ontario Center on Monday evening. To win the contest, Cohen, a jazz guitar specialist,
performed an ensemble that he had written himself. The judges, including jazz legends such as
Leo Claire, Noel Chambers, and Dusty Jones, unanimously picked Cohen as the winner. They
agreed that his performance displayed an outstanding balance of technical skill and creative
originality.
For his prize, Cohen has won a year- long scholarship to the prestigious School of Music in New
Orcleans, where he will train under the guidance of some of the world’s most famous jazz artists
Cohen told reporters that he felt “ surprised and honored” by the award, and that the scholarship
to the School of Music was the “ opportunity of a lifetime”. Cohen is expected to head to New
Orleans in September this year
170. What is this article mainly about?
(A) An upcoming musical tour
(B) A new college for music students
(C) A performance at the music concert
(D) A winner of a prestigious sward

171. What is Ms. Cohen going to do in

September?
(A) Begin studying at the school of Music
(B) Perform at a concert in New Orlears
(C) Enter a National music competion
(D) Return from a tour overseas

Questions 172- 175 refer to the following advertisement.
Gourmet Getaways with Cari- Trek!
Most tourist visit the Caribbean for its sun and surf, but the region also has a fantastic range of
cuisines guaranteed to excite even the biggest food critic. Here’s just a small selection of
culinary tours that the team here at Cari- Trek has identified.
Seafood Safari
Travel to the beautiful island of Antigua and enjoy gorgeous seafood. From mussels and lonster
to scallops and oyster, this island paradise has it all. Taken straight from the beach to your plkate,
the seafood is so fresh you won’t believe it!
Total Package: $3400 per person
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Includes:

Round- trip flighta from La Guardia Airport
3 nights at the Antigua Royal Hotel
Activities such as scuba diving and snorkeling

Europe in the Jungle
Enjoy delicious European cooking in tropical Guyana. Guyana cuisine combines the best in
French and Spanish styles and flavors with a twist of Caribbean spice and flair. Best of all, you
get to enjoy this food in a breath- taking jungle setting.

Total Package: $4500 per person
Includes:

Round- trip flights from La Guardia Aiport
4 nights at La Cote D’Emerald Resort
Standard massage and spa services available

A Coffee Conquest
Jamaica is world- famous for its coffee beans. Grown in the lovely Blue Mountains, these beans
have an aroma like no other. As well as waking up to a wonderful coffee smell, you can enjoy
other coffee- based products like coffee cakes, coffee bean chocolates, and refreshing espresso
ice cream.
Total Package: $3700 per person
Includes:

Round- trip flights from La Guardia Airport
4 nights at the Blue Mountains Inn
Tour of Blue Mountains Espresso Factory

For more amazing deals, visit www.cari-trek.com or call us at 1-800-980-980
172. What is Cari- Trek?
(A) A vacation Resort

173. What is suggested about all of the
services offered?

(B) An airline

(A) They cost the same on the per night
basis

(C) A tour operator

(B) They involve the same activities

(D) A ticket agency

(C) They go to the same Caribbean Island
(D) They have the same departure point
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174. Where can customers enjoy a spa?

(A) The region is famous for its sun and surf

(A) Antigue

(B) The deals mentioned are not the only
ones available

(B) The Blue Mountain

(C) The costs listed are inclusive of all
meals

(C) Jamaica
(D) Guyana
175. According to the advertisement, what is

not indicated about the tour?

(D) The accommodations have already been
arranged

Questions 176-180 refer to the following information.
Newcomer Win Salesperson of the year Award
Jessica lower, a 29-year-old mother of two, was crowned Cameroon Realty Salesperson of the
year at the company gala in Bristol last weekend. Ms. Lovell sold over 24 properties during
2010, for a combined value of 518 millions. This was a biggest total ever recorded in a single
year since Cameroon Realty begun keeping records in 1974. However, she was just 51 million
clear of her nearest rival, three times Salesperson of the Year Winner Michael Durante
Incredibly, Ms. Lovell only joined our company at the beginning of the year after being out of
the workforce since the bird of her first child, Sam, 4 year old. She had previous experience
selling real estate in Leeds, but it was not expected that she would make such a big impact in her
first year at the film
Cameroon Realty Chairman, David Forbes, who presented the award, said that Ms. Lovell was
an inspiration to the rest of the team” she has known everyone what can be done through hard
work and dedication. I congratulate her on this outstanding achievement.”
As her price, Ms. Lowell won a specialty engraved plaque and a check for $10.000. she said that
the money would go towards a well-earned vacation for her young family. During her acceptable
speech, Ms Lowell thanked her family members and close friends for their help. She especially

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signed out Peter McRobe, the manager of the West Vale Cameroon Realty branch at which she
works, for giving her the initial opportunity and for supporting her all every state.
176. Where can this information be found?

(C) He presented the award to the recipient

(A) In a product advertisement

(D) He held the sale record once

(B) In a company newsletter

179. What did Ms. Lowell receive from the
company

(C) In a real estate catalog

(A) Engraved jewelry

(D) In an award program
177. What is Not mention about Ms.
Lowell?

(B) A family vacation
(C) A big promotion

(A) She has the young family

(D) A money price

(B) She broke the sale record

180. The phrase “singled out” in paragraph 4

is closest in meaning to

(C) She had no experience in realty
(D) She work in a West Vale branch
178. What is said about Michael Durante?
(A) He is Ms.Lowell’s supervisor
(B) He works for the same company as
Ms.Lowell

(A) Freed
(B) Unified
(C) Identified
(D) Appreciated

Questions 181-185 refer to the following letter and form
Dear Mr. Knight,
Thank you for joining Quest Health Insurance. According to our record, you signed up for the
Gold Civerage policy on December 7. Gold Coverage allows you to claim full compensation for
any treatment or service provided at an accredited hospital or doctor’s clinic, including
ambulance services, hospital accommodation charges, and surgery fees. * For a full list of
accredited facilities, please visit our website at www.questthealthcare.com/westcoast.
To file a claim, please fill out a Quest Health Insurance Claim Form and mail it to the address
listed below. Forms can be downloaded from website or picked up from your local Quest Health
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Insurance branch. All claims must be accompanied by the original receipt signed by the health
professional who provided the service or treatment. Please send forms to:
Quest Health Insurance

PO BOX 354
Seattle, WA
We pride ourselves on being responsive to customer needs, so please rest assured that we will
always do our best to provide you with friendly, helpful, and efficient service. Should you have
any queries or concerns about Quest Health Insurance or your particular policy, please do not
hesitate to contact the Quest Health Insurance customer helpline at 1-800-007-008.
Regard,
Hayley West
Customer Relations Manager
Please note that a mandatory 12-month waiting period applies for all pregnancy and dental
services. This means that in the first 12 months of your policy, you will not be eligible to claim
on treatments and services related to these medical issues.

Quest health Insurance Claim Form
Customer Number:

128897

Customer Name:

Gregory Knight

Customer Address:

Apt.19c The Walton , 18-22 Burnside land, Western, Eugene,

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Mention service:

Routine health check up

Date received:

January 11-2010

Name of Hospital:

Lotus Medical Center

Name of Health Professional: Dr. Carla Johnson
I guarantee that the above details are accurate to the best of my knowledge
Customer signature:

Gregory Knight

Date signed:

January 14 2010
(B) By browsing the website

181. What is the main purpose of the letter?

(C) By going to the branch office

(A) To advertise the health insurance policy

(D) By reading the contract

(B) To reject the claim of a policy holder

184. Who most likely signed the receipt
Mr.Knight handed in with the claim form?

(C) To explain the policy rules to a new
customer
(D) To outline a new package offered by the
insurer

(A) Quest Health Insurance
(B) Hayley West
(C) Loftus Medical Center

182. According the letter, what is not
covered in the first year?

(D) Carla Johnson

(A) Surgery

185. How can Mr. Knight find out about
participating treatment facilities?

(B) Accommodation

(A) December 7

(C) Dental work

(B) December 12

(D) Ambulance services

(C) January 11

183. How can Mr. Knight find out about
participating treatment facilities?

(D) January 14

(A) By calling the helpline
Questions 186-190 refer to the following notice and email
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Book lovers of Adelaide,
The Adelaide book club has managed to secure an excellent venue for the annual Writing and
Reading Festival. Due to a recent cancellation, a vacancy opened for a booking at the everpopular Kennedy club on Jervois Street. The Writing and Reading Festival will be held on the
18th October from 10am to 10 pm.
This year’s event will be the best ever. Famous writer from across Australia and New Zealand
will read passages from their latest plays, poems, and novel on the main Stage. Attainder will
also have an opportunity to present their own work on the Open Stage. In addition, free
workshopswill also be presented by facility from the prestigious School of Fiction based at
Southern University.
Ticket cost just 15$ for adults and 10$for students and should be paid on entry. All attendances
will receive an event poster as well as a DVD documentary about famous local author. To find
out more about the event,visit www.adelaidebook.org or call us at 090-880-667.

Ariana Jacobs
President, Adelaide Book club

From: Stu Onions
To: Ariana Jacobs
Subject: Writing and Reading Festival
Dear Ms. Jacobs,
I recently saw the notice about the Writing and Speaking Festival I am a writer who has just
moved to the region from the UK and I am excited to learn that there is a thriving literally
community here.
I understand that there is an opportunity for attendees to present their work. However, as a
published author, I wonder if it might be possible for me to present at the Main Stage. I feel that
there is likely to be a bigger audience at this stage, so I will be able to show my work better. I’ve
attached a sample of my writing so that you can see the quality for yourself. If you’d like, I can
send you a copy of my resume with lists my publications. Please let me know if this is necessary.
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