Ch01 international human resource management cengage

Nature of Human Resource Management
• Human Resource (HR) Management
 Designing management systems to ensure that

human talent is used effectively and efficiently to
accomplish organizational goals.

• Who Is an HR Manager?
 In the course carrying out their duties, every operating

manager is, in essence, an HR manager.
 HR specialists design processes and systems that

operating managers help implement.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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Types of Organizational Assets

Assets

Physical

Financial

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copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

Intangible

Human

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Assets in Human Resources
Human Capital

Core Competency

The collective value of the
capabilities, knowledge,
skills, life experiences, and
motivation of an
organizational workforce.

A unique capability that
creates high value and
differentiates an organization
from its competition.

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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FIGURE 1–2
HR Management
Functions

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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Organizational Culture and HR
• Organizational Culture
 Is the shared values and beliefs in an organization.
 Is the internal “climate” of the organization that

employees, managers, customers, and others
experience.
 Positively affects service and quality, productivity,

and financial results when aligned with HR values
and organizational goals.
 Is affected by differences in cultural dimensions

from country to country and even within countries.
© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in

whole or in part.

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Social Responsibilities and HR
• HR Advantages and Social Responsibilities
 Attracting and retaining employees
 Achieving sustainability in dealing

with economic challenges
 Creating a “green culture”

• Global Social Responsibility and HR
 Results in higher organizational images globally,

better employee morale and loyalty, and more
competitive advantages with consumers

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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Employee Engagement and HR Culture
• Employee Engagement
 Is the extent to which individuals feel linked to

organizational success and how the organization
performs positively.

• Social Networking
 Involves communicating to other employees, nonwork

friends, community contacts, and others.
 Has evolved from personal contacts and oral
communications to include:
 E-mail and text messages
 Twitters
 Blogs
© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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Ethical Behavior and Organizational Culture

Ethics Program
Elements

Written code
of ethics and
standards of
conduct

Employee

training on
ethical
behaviors

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

Advice to
employees
on ethical
situations

Confidential
reporting of
ethical
problems

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FIGURE 1–5

Examples of HR-Related Ethical Misconduct Activities

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copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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Current HR Management Challenges
Organizational Cost
Pressures and
Restructuring

Economics
and
Job Changes

Human
Resource
Management

Globalization of
Organizations
and HR

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copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

Workforce
Demographics
and Diversity

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HR Management Roles

HR Management Roles

Administrative

Operational and
Employee
Advocate

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

Strategic

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FIGURE 1–9

Roles of HR Management

© 2011 Cengage Learning. All rights reserved. May not be scanned,
copied or duplicated, or posted to a publicly accessible Web site, in
whole or in part.

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