About Unilever Presentation

ABOUT UNILEVER


About Unilever


Creating a better future every day
Unilever is one of the world’s leading
suppliers of fast-moving consumer
goods. We aim to provide people the
world over with products that are
good for them and good for others.


Our vision

● We work to create a better
future every day.
● We help people feel good, look
good and get more out of life
with brands and services that are
good for them and good for
others.
● We will inspire people to take
small everyday actions that can
add up to a big difference for the
world.
● We will develop new ways of
doing business that will allow us to
double the size of our company
while reducing our environmental

impact.


Fast facts - 2009

163,000
employees
at the end of
the year

20 nationalities
among our top tier
managers

€89 million
invested in
community
programmes
worldwide

€891 million invested
in R&D worldwide

More than 170
countries in which
our products are
sold

264 manufacturing
sites worldwide

Our people
People are the heart
of our business.

● We aim to create an environment
in which all employees can fulfil
their potential.
● Unilever is one of the world’s most
culturally diverse companies. Our
Board is made up of six
nationalities and the nine members
of the Unilever Executive come
from six different countries.


Performance


Scale and geographic reach
The Americas
€13 billion turnover
4.2% underlying sales
growth
32.3% of group turnover

Western Europe
€12 billion turnover
-1.9% underlying sales

growth
30.3% of group turnover

2009 turnover €39.8 billion

AAC
€15 billion turnover
7.7% underlying sales
growth
37.4% of group turnover


Operational achievements in 2009

● Good broad-based underlying sales
growth of 3.5%
● Underlying volume growth of
2.3% – accelerating through the
year

Sales growth 3.5%

● Increased investment behind our
brands
● Return to strategic acquisitions
including TIGI and Baltimor
● Named International Supplier of
the Year by Tesco for the fourth
year running

Volume growth 2.3%


Category highlights in 2009

Savoury, dressings and spreads

Personal care

● Turnover of €13,256 million

● Turnover of €11,846 million

● Underlying sales growth of -0.1%

● Underlying sales growth of 5.3%

Ice cream and beverages

Homecare & other

● Turnover of €7,753 million

● Turnover of €6,968 million

● Underlying sales growth of 4.0%

● Underlying sales growth of 7.1%

Unilever financial performance

* Restructuring, disposals and one-off items
** Continuing operations

* Continuing operations


Strategic Focus


Our corporate purpose

Our deep roots in local cultures and markets around the world give us our strong
relationship with consumers and are the foundation for our future growth. We
will bring our wealth of knowledge and international expertise to the service
of local consumers – a truly multi-local multinational.
Our long-term success requires a total commitment to exceptional standards of
performance and productivity, to working together effectively, and to a
willingness to embrace new ideas and learn continuously.
To succeed also requires, we believe, the highest standards of corporate behaviour
towards everyone we work with, the communities we touch, and the
environment on which we have an impact.
This is our road to sustainable, profitable growth, creating long-term value for
our shareholders, our people, and our business partners.


Unilever’s growth priorities
Our ambition is to win share
and grow volume in every

category and country.

Winning with brands and
innovation
● Deliver superior products, design,
branding and marketing
● Bigger, better, faster innovations
● Appeal to more consumers across
needs and price points

Winning in the marketplace
● Lead market development
● Win with winning customers
● Be an execution powerhouse

Winning with people
● Organisation and diverse talent
pipeline ready to match our growth
ambitions
● Performance culture which respects
our values
● Leverage our operating framework
for competitive advantage

Winning through continuous
improvement
● Lean, responsive and consumer-led
value chain
● Drive return on brand support
● Agile, cost-competitive organisation

Local roots with global scale

LOCAL ROOTS
Our deep roots and early
engagement in D&E markets
give us invaluable consumer
insight:
● Understanding of the local
consumer
● Brands and products across a
wide range of income levels
● Critical mass on the ground
● Corporate reputation with local
stakeholders and talent pool

GLOBAL SCALE
Leveraging our scale brings
us advantages over local
competition:
● Global portfolio of brands and
categories
● Dedicated R&D investment
● Shared values and standards
of behaviour


The D&E opportunity
Of the 6.8 billion people in the world today, 5.9

billion live in developing and emerging markets
– countries such as Brazil, India and Indonesia
where Unilever has deep roots and a wide
presence. We already reach many more
consumers than our competitors in these
markets.

% 2004
Sales

Other
developed
3%

North
America
23%

Western
Europe
38%

Other
developed
4%

D&E
36%

% 2009

Sales

North
America
16%

Western
Europe
30%

D&E
50%


Categories,
Brands and Regions


Strong category positions

Unilever’s portfolio of
categories
Leading category
positions

Homecare

Personal Care

Savoury,

Dressings
& Spreads
Ice Cream &
Beverages


Big global brands
Top 25 brands =
almost 75% of Unilever’s
sales*.

* As at end 2009


Regions and categories
Clear, distinct,
complementary roles.

Categories

Regions

Deliver global platforms

Execute on the ground

Responsible for:

Responsible for:

● Brand development

● Managing the business

● Innovation

● Deploying brands and
innovations

● Research and development

● Customer management
Accountable for:

Accountable for:

● Medium/long-term market
share

● Short-term market shares

● Brand health

● Growth

● Innovation metrics

● Profit

● Category value creation

● Cash flows


Foodsolutions

Unilever Foodsolutions is one of the world’s leading foodservice businesses.
● Works closely with customers, including caterers, restaurateurs and major
hotel and fast-food chains, to create food solutions that help grow their
business.
● Operates in 68 countries worldwide, employing 4,700 people, including 230
chefs.
● Holds leading positions in bouillons/bases, seasonings, sauces,
soups, dressings, tea and desserts.
● Unrivalled combination of:
− Consumer insight
− Customer understanding
− Chefmanship® – culinary passion and expertise
− Well-known brands.


The Supply Chain


Raw materials and ingredients
€15.3 billion spent on raw materials
and packaging from over
10,000 suppliers in 2009.

Our share of world volume:

Preliminary data pending audit.


Manufacturing
264 manufacturing sites.
Continuous improvement in
eco-efficiency in factories
(1995–2009):
● 41% reduction in CO2 from
energy
● 65% reduction in water use
● 73% reduction in total waste

Preliminary data pending audit.


Distribution and retailing
Around one-fifth of Unilever’s
sales are through ten major
retail chains.
Our products are sold in over
10 million small shops in
developing and emerging markets.
50% of sales from developing and
emerging markets.