Human resource management gaining a competitive advantage 2014 chapter 7

The Training Process
1. Needs Assessment
• Organizational, Person and Task Analysis
2. Ensuring Employees’
• Readiness for training
• Attitudes and motivation
• Basic skills
3. Creating a Learning Environment
• Identify learning objectives and training
outcomes
• Meaningful material
• Practice, feedback and observation of others
• Administering and coordinating program

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Designing Effective Training Activities

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Needs Assessment Process

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Factors That Influence Motivation to Learn

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Ensure Employee Motivation for Learning

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Ensuring Employee Readiness for Learning
To increase employees' self-efficacy level:
1. Let employees know that the purpose of training is to improve
performance.
2. Provide information about the training program and purpose
prior to actual training.
3. Show employees their peers’ training success.
4. Provide employees feedback that
 learning is under their control and
 they have the ability and responsibility to overcome learning
difficulties experienced in the program.

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Basic Skills

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7 Conditions for Learning
1. Need to know why they should learn.
2. Meaningful training content.
3. Opportunities to practice or social network interaction.

4. Feedback.
5. Observe, experience, and interact with others.
6. Good program coordination and administration.
7. Commit training content to memory.

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Transfer of Training

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Selecting Training Methods
 Presentation Methods
 Instructor-led classroom instruction
 Distance learning, teleconferencing & webcasting
 Audiovisual techniques
 Mobile technologies
 Hands-on Methods
 On-the-job training
 Self-directed learning
 Simulations
 Business games and case studies
 Behavior modeling
 Interactive video
 E-learning

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Evaluating Training Programs

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Evaluation Designs
Pretest/Posttest with
comparison group
Posttest only with
comparison group
Pretest/Posttest

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Managing Diversity and Inclusion
 Managing Diversity- is the process of creating an environment that
allows all employees to contribute to organizational goals and
experience personal growth.

 2 Types of Diversity Training:
1. Attitude awareness and change programs
2. Behavior-based programs
 2 Goals of Diversity Training and Inclusion:
1. Eliminate values, stereotypes, and managerial practices that
inhibit employees’ personal development .
2. Allow employees to contribute to organizational goals regardless
of their race, sexual orientation, gender, family status, religious
orientation, or cultural background.

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Managing Diversity Programs

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