Business project assessment in the joint stock commercial bank for investment and development of viet nam

1

1

ACKNOWLEDGEMENT
This internship has been a useful and rewarding experience to me. The chance to
have an internship program at BIDV Dong Do was such a valuable and exciting
experience on the last days of my school time. Therefore, I would like to express my
sincerely thanks to those who supported me greatly to complete this internship report.
Firstly, a debt of gratitude owed to the bank managers, Mr. Cao Thanh Truong
and Mr Nguyen Huu Nam, who allowed me to participate in BIDV Dong Do and
trusted me to join in important business projects assessment of the Customer
Relationship Management Department.
Secondly, thanks to the guidance of all the staff of CRM Department in BIDV
Dong Do, especially Ms Nguyen Thi Vui, I have gained a deep knowledge and
understanding of the basic concept, different aspects, risks, and challenges of the
assessment process.
Moreover, I would like to say thanks to all my lecturers at Foreign Language
Faculty of Banking Academy of Vietnam who gave me lots of valuable advices to
complete this internship report despite being extraordinarily busy with teaching job.
Finally, I highly appreciate my family members and my friends at the university
who have heartedly supported me to finish my internship report.

Ha Thi Minh Phuong – K15.ATC-A


2

2

EXECUTIVE SUMMARY

In recent years, along with the international economic integration, Vietnam's
economic development has gained significant achievements. Investment flows into the
economy brought about the increase in demand for long-term investments by
enterprises in general and new investment projects in particular. The need for a
sufficient capital to participate in the construction of the project requires businesse to
use its own capital or need to borrow funds from banks.
There are a variety of reasons why I choose Business Project Assessment issue
to mention in this internship report. The first reason is that banking operations
organized in nature profits, which all activities of banks are towards economic
efficiency, seeking to disperse and reducing risk. Therefore, before each investment
project, the bank needs to assess the feasibility of the project or the repayment ability
of enterprises. Moreover, I have gained lots of valuable experience about project
assessment when I interned in BIDC Dong Do and Customer Relationship
Management Department. With the above reasons, I have chosen "Business Project
Assessment in the Joint Stock Commercial Bank for Investment and
Development of Viet Nam" as an urgent topic presenting within my internship report.
I hope that with this internship report, readers will have an overview of the
professional appraisal of investment projects in commercial banks.
My internship report has four main parts as follow. Part I is a brief introduction
of Joint Stock Commercial Bank for Investment and Development of Vietnam. In part
II, my internship Program at Customer Relationship Management Department will
described in detail. In part III, I will give an evaluation of Credit Grant process and
Credit assessment in Customer Relationship Management Department. And the last
part, I will propose some recommendations for improvement, and then to come up
with a conclusion.

Ha Thi Minh Phuong – K15.ATC-A


3

3

TABLE OF CONTENTS

Ha Thi Minh Phuong – K15.ATC-A


4

4

LIST OF TABLES

LIST OF FIGURES

Ha Thi Minh Phuong – K15.ATC-A


5

5

LISTS OF ABBREVIATIONS

Abbreviations
BIDV
BIDV Dong Do
SBV
CRM

ROA
ROE
Stone Base Corp
RM department

Full version
Joint Stock Commercial Bank for
Investment and Development of Vietnam
Joint Stock Commercial Bank for
Investment and Development of Vietnam –
Dong Do Branch
State Bank of Viet Nam
Customer Relationship Management
Return On Assets
Return On Equity
Stone Base Corporation
Risk Management department

Ha Thi Minh Phuong – K15.ATC-A


6

6

PART 1:
OVERVIEW OF THE JOINSTOCK COMMERCIAL
BANK FOR INVESTMENT AND DEVELOPMENT
OF VIETNAM
1.1. Overview of the organization

1.1.1. General information about Joint Stock Commercial Bank for
Investment and Development of Vietnam
Name of business

: Joint Stock Commercial Bank for Investment and
Development of Vietnam

Establishment date

: 26/04/1957

Brand name

: BIDV

Headquarters

: 35 Hang Voi, Hoan Kiem District, Ha Noi, Vietnam

Website

: www.bidv.com.vn

Logo

:

Slogan

: Share opportunities, Share success

Nature of business

: Joint Stock Commercial Bank

Tel

: +84-4 2220 0422

Fax

: +84-4 2220 0399

Email

:

1.1.2. Brief history
Bank for Investment and Development of Vietnam, formerly known as Bank for
Construction of Vietnam, established by Decision No. 177/TTg dated 26/04/1957 of
the Prime Minister. The bank has gone through some milestones in its development as
follows:
Ha Thi Minh Phuong – K15.ATC-A


7

7
1957

Established under the name of Bank for Construction of Vietnam,
under the Ministry of Finance, and wholly owned by the State

1981

Changed name to Bank for Investment and Construction of Vietnam
(under the State Bank)

1990

Changed name to Bank for Investment and Development of Vietnam

1992

Commenced cooperation with overseas partners

1995

Commenced operations as a full-service commercial bank

1996

Was the first commercial bank in Vietnam to conduct both Vietnam
and IFRS reporting, and continuously applied until now (15 years)

2001

Was the first commercial bank in Vietnam to receive ISO 9001:2000
certification

2001-2006

Implemented the plan of bank restructuring

2006

Was the first bank in Vietnam to be ranked by Moody’s for its
operational reliability, with all indices meeting national standards

2008

Comprehensively transformed its organizational structure at the Head
office and branches towards a modern retail commercial bank up to
international standards under Project TA2

2011

Was converted from a state-owned enterprise to One-member Limited
Liability Company owned by the State and conducting equalization.

Ha Thi Minh Phuong – K15.ATC-A


8

8

1.1.3. Nature of the organization
Up to now, BIDV had 55 years of operation and growth. Established early in
Vietnam, BIDV plays an essential role in the country’s finance from the beginning.

Depending on the requirement of each history’s stage in the national construction task,
BIDV has changed and developed to affirm decisive role in investment and
development areas.
BIDV functions as a universal commercial bank providing a full range of
currency, credit, banking, and non-banking services, and acting as an authorized
agency funding projects with sources from domestic and international financial
institutions. BIDV has set its own vision that is to become a leading Vietnamese
banking group with booming international operations and high respects and trust of
clients. They also expanded credit services in both wholesale market in several
specialized fields retail market.

1.1.4. Business volume
Table 1: The comparison of business volume in BIDV
(Unit: million VND)
INCOME STATEMENT
Year

2013

2014

2015

Revenue (1)

6,257,157

21,906,624

24,712,164

Operating Expenses (2)

7,525,819

8,623,895

11,087,176

6,579,328

6,985,696

5,676,332

5,310,666

6,297,033

7,948,656

4,065,080

4,985,667

6,376,756

Provision charged
expenses (3)
Profit before tax

(1-2-3)
Profit after tax

to

Source: Annual financial report of BIDV (2013, 2014, 2015)
Table 2: The Balance Sheet of Business Volume of BIDV
(Unit: million VND)

Ha Thi Minh Phuong – K15.ATC-A


9

9
BALANCE SHEET
Year

2013

2014

2015

Asset

548,386,389

650,340,373

850,669,649

Placements at and loans to
other credit institutions

47,658,555

50,062,372

67,260,645

Loans to customers

384,837,316

439,070,127

590,917,428

Liabilities

516,190,107

616,734,174

808,334,189

Customer deposit

330,135,418

440,471,589

564,583,061

20,077,031

65,542,240

Valuable paper issued
Placements and borrowing
from other credit institutions

47,565,280

86,186,209

79,758,318

Equity

32,196,282

33,606,199

42,335,460

ROA

0.78

0.83

0.79

ROE

13.8

15.27

15.5

Efficiency indicators (%)

Source: Annual financial report of BIDV (2013, 2014, 2015)

1.1.5. Product lines
CREDIT
CREDIT ACTIVITIES
ACTIVITIES

OTHER
OTHER ACTIVITIES
ACTIVITIES

MOBILIZING
MOBILIZING ACTIVITIES
ACTIVITIES

PAYMENT
PAYMENT SERVICES
SERVICES AND
AND E
E
BANKING
BANKING

TRADE
TRADE FINANCE
FINANCE

Credit activities
The bank make a loan for customers including personal loan, car loan, working
capital loan, loans for fixed asset investment or corporate overdraft.
Mobilizing activities

Ha Thi Minh Phuong – K15.ATC-A


10

10
There are a variety of accounts provided by the bank such as: deposits account,
fixed deposit account or Tich luy bao an savings account. Therefore, all clients can
choose any products that are most suitable for them to use.
Trade finance
This activity of BIDV supports customers when they buy and sell in foreign
exchange market in three areas: export finance, import finance, and international
payment.

Payment services and E-banking
The bank provides customers a wide range of payment services through BIDV
Business Online, credit card, debit card, visa card, or collection by list.
Other activies
In addition to several activities that I mention above, BIDV also provides other
activities like online export-import tax payment, supply chain financing, domestic and
cross-border fund transfers, fixed income or overseas study

1.1.6. Competitors
Competition in the banking industry is increasing fiercely when many
corporations, which are BIDV’s core customers, urgently established bank, financial
companies. The bank will be under pressure for the loss of major customers and key
employees because a series of new-established banks expected to require thousands of
senior personnel. There is a competition among BIDV with all the banks in the
industry, including Vietcombank, Agribank, Vietinbank and Military Bank.

Ha Thi Minh Phuong – K15.ATC-A


11

11

1.2. Organizational structure of BIDV
1.2.1. Organizational chart
Figure 1: Organizational structure of BIDV

1.2.2. Number of employees
BIDV has 18.231 employees to, 31/12/2013, which satisfies essential and stable
resources needs throughout the bank. All of these employees will transfer to JSC

BIDV after equalization process.

1.2.3. Main offices
Headquarters : 35 Hàng Vôi, Hoàn Kiếm District, Hà Nội, Vietnam
Website: www.bidv.com.vn
Nature of business : Joint Stock Commercial Bank
Tel
: +84-4 2220 0422
Fax
: +84-4 2220 0399
Email:

1.2.4. Introduction of all departments
1.2.3.1. The Customer Relationship Department
Consumer banking division takes responsibility for bringing out business
projects to interest personal customers and tackling matters connected with cards and
Ha Thi Minh Phuong – K15.ATC-A


12

12
debt management. On the other hand, corporate banking division has a duty that is
almost the same as consumer one, but the subjects are corporations.

1.2.3.2. The Risk Management Department
The department takes responsibility for controlling credit operations, credit risks
and other risks that the Bank may encounter. This division also examines the risk from
potential business operations proposed by other divisions.

1.2.3.3. The Operations Department
In BIDV, this department has responsibility for payments and direct collectionpayment. In particular, this division handles domestic payment, international money
transfer, and SWIFT telegraphic transfer; loan management, customer services, and
trade finance activities.

1.2.3.4. The Internal Affairs Department
The Internal Affairs Department is in charge of financial accounting information
for the Bank and its subsidiaries. This department is also responsible for financial
analysis and monitoring.

1.2.3.5. Subsidiaries
All Subsidiaries throughout the country provide support to the Bank’s business
activities and overall transactions.
Consumer banking division takes responsibility for bringing out business
projects to interest personal customers and tackling matters connected with cards and
debt management. On the other hand, corporate banking division has a duty that is
almost the same as consumer one, but the subjects are corporations.

1.2.5. Comments on the organizational structure
Organizational structure has transformed toward the model of a modern,
international financial group. The organizational structure of BIDV follows the model
of functional activity (credit – service – capital) which brings subjectivity in the
design model that does not effectively analyze the needs of whether the individual or
clientele and not effectively identify customer’s needs, which may lead to
disorientation.
Ha Thi Minh Phuong – K15.ATC-A


13

13

Ha Thi Minh Phuong – K15.ATC-A


14

14

PART 2:
INTERNSHIP ACTIVITIES AT CUSTOMER RELATIONSHIP
MANAGEMENT DEPARTMENT IN BIDV DONG DO
1
2.1. A brief introduction of BIDV Dong Do Branch.
BIDV - Dong Do branch established basing on the upgrading of trading division
2-Exchange 1. The branch started its operation from July 31, 2004 according to
Decision 191/QD – HDQT on July 05, 2004 of BIDV’s Board of Directors. The
establishment of BIDV Dong Do conforms to restructuring process, associates with
comprehensive reform and sustainable development with a high growth rate, promotes
traditional investment and development in services, and diversifies customer of all
economic sectors.
The main office of this branch is located at 14 Lang Ha Street, Ba Dinh Ha Noi.
As the branch is right at the crossroad between Lang and De La Thanh Street, it is
quite convenient to provide the Bank's products and services to people and businesses.

2.2. Nature of BIDV Dong Do Branch
As one of pioneer establishments in banking system, BIDV focuses on deploying
retail-banking operation, making medium and long-term loans, enhancing services to
satisfy customers. Moreover, BIDV operates following one-door trading model for
business process and modern banking technology.

In addition, the bank expanded credit services in wholesale market in several
specialized fields and focused on improving the quality of customer care services and
controlling the retail market.

Ha Thi Minh Phuong – K15.ATC-A


15

15

2.3. Organizational structure of BIDV Dong Do Branch
Figure 2: Organizational structure of BIDV Dong Do

DIRECTOR
DIRECTOR

DEPUTY
DEPUTY DIRECTOR
DIRECTOR

Integrated planning

DEPUTY
DEPUTY DIRECTOR
DIRECTOR

DEPUTY
DEPUTY DIRECTOR
DIRECTOR

Accounting Department

Department

Risk Management

Customer Services

Department

Department

Office

DEPUTY
DEPUTY DIRECTOR
DIRECTOR

Customer Relationship

Transaction Department

Management Department

1,2,4 Hang Bong

SVS Team

Credit Risk Department

Computing Team

Source: Data of Administration of BIDV Dong Do Branch

2.4. Starting and ending dates of my internship at BIDV Dong Do Branch
Starting date

4 January, 2016

Ending date

27 May, 2016

Ha Thi Minh Phuong – K15.ATC-A


16

16

2.5. Full description of CRM Department in BIDV Dong Do Branch
2.5.1. Organizational structure of CRM Department
Figure 3: Organizational structure of CRM Department – BIDV Dong Do

Head
Head of
of CRM
CRM Department
Department

Mr. Nguyen Huu Nam

Deputy
Deputy of
of CRM
CRM Deparment
Deparment Trade
Trade finance
finance section
section

Deputy
Deputy of
of CRM
CRM Deparment
Deparment Credit
Credit section
section

Ms. Do Lan Huong

Mr. Hoang Manh Cuong

Source: Data of Administration of BIDV Dong Do Branch
There are 11 people in the CRM department, where I carried out my internship.
The head of CRM department, Mr. Nguyen Huu Nam is responsible for all loans of all
members under his guidance. He is a person who provides short – term plans, long –
term plans, examines, and supervises all activities in the CRM department.
In the department, there are two deputy managers; Mr. Hoang Manh Cuong and

Ms. Do Lan Huong who are in charge of 2 different areas. Ms Do Lan Huong is
responsible for Trade Finance services while Mr Hoang Manh Cuong takes full
responsibility for assessment of all the loans.
Other staffs in the department get the blame finding and caring corporate
customers. They have to do some sale skills to find out customers. After that, all staffs
have to learn about their need and problem in order to solve their problem and offer
effective services for them. Importantly, the staff has to assess their customer,
business, and project to make sure that they can pay back for the bank.

Ha Thi Minh Phuong – K15.ATC-A


17

17

2.5.2. Current activities of CRM department in BIDV Dong Do Branch

Marketing and developing
customer relationship

Other activities

Current activities

Credit services

Trade finance transactions

2.5.2.1. Marketing and developing customer relationship

The clerks at CRM department give advice and propose policies and plans for
developing customer relationship. Moreover, the staffs are responsible for credit
services such as direct proposing credit limits, monitoring and managing the
operations of our customers, classifying and examining risk detection. Finally, they
have to accepting full responsibility for finding customers, examining the customer’s
information, and handling the bad debts

2.5.2.2. Trade finance transactions
The staff at CRM department in BIDV Dong Do manages trade finance
transactions at the branch, in coordination with the other departments to attract
customers using their products. They also receive requests from customers for trade
finance services, test and counsel records in collaboration with units at Headquarters
branch.

2.5.2.3. Other activities
In addition to some activities that I mentioned before, the staff has several other
tasks such as information management, implementation of foreign currency
transactions, and performing other duties as required by the Branch Manager.
Ha Thi Minh Phuong – K15.ATC-A


18

18

2.5.3. Activities performed during my internship
During my internship, I run as an errand for Ms. Nguyen Thi Vui who is one of
staffs in CRM department. My job divided into 3 periods and each period corresponds
with a special task.
In the first period, I gained some general information about current situation of

bank that I have worked. Firstly, I had to read all the financial report of Dong Do
branch as well as report of CRM department to know thoroughly about current
situation of this branch, especially about financial situation, business development
situation. Secondly, because understanding about banking products thoroughly is quite
necessary, I asked Ms Nguyen Thi Vui about all credit products that BIDV branch
Dong Do applied to customers to read and analyze strengths and weaknesses of them.
Finally, I obtained more information about project assessment process of corporations
In the next period, I also gained several valuable knowledge about telesales skill
that is an effective way to find out and meet the need of customers. This skill requires
telephoner to have well at listening and understanding customers as well as provide
them solutions to solve their problem as good as possible. I practice telesales skills
and figure out the need of some corporate and found that Stone base need to borrow
money to invest project.
In the last period, I learn about the way to assess credit of customer as well as
project of company (Stone base). I support to Ms. Vui to assess customers and
projects basing on knowledge of subjects that I have learnt in Banking University.
To be more specific, the timetable below will illustrate clearly about my
activities performed during my internship.
Table 3: Practical activities performed during the internship
Planning
04/01/2016 –
development
17/01/2016
department
18/01/2016 – Customer

I have an overview about branch that I intern
and including general information of BIDV Dong
Do, structure and function of all department. I
also knew more information about financial

report of this bank in 2015
Making the acquaintance of all members in

Ha Thi Minh Phuong – K15.ATC-A


19

19

01/02/2016

02/02/2016
01/03/2016
02/03/2016
20/05/2016

relationship
management
department
Customer
– relationship
management
department
Customer
– relationship
management
department

Ha Thi Minh Phuong – K15.ATC-A

department
Gain some more information about products
that offer to customers, overview of assesment
and credit process
Translating theory into practice: find customer
who have the need of borowing by telesales
way – Stone base joint stock company
Practise to assess project under the instruction
of Ms Vui Nguyen


20

20

PART 3:
CRITICAL ANALYSIS OF CREDIT ASSESSMENT
IN BIDV DONG DO BRANCH
3.1. Theoretical concepts
In the credit grant process, credit assessment is one of essential steps for several
reasons. The first reason is that the results obtained are one of the important bases for
making capital investment decisions of the bank and examining the use of funds for
the right purposes and capital adequacy. Furthermore, all staffs in bank can consider
the payback period of the project and the repayment ability of investors. On that basis,
the bank will conduct synthesis and evaluation of projects by investors in a more
objective way along with other information sources.
In summary, for the bank, the appraisal of investment projects is very important.
This will help the bank achieve targets on safety and effectiveness in the use of
capital, reduce delinquency and bad debt, limiting the possible risks to the bank.

3.2. Current business situation
3.2.1. Brief introduction of bank’s project assessment situation at

CRM

department in BIDV Dong Do and “Stone Base” project
3.2.1.1. Project assessment situation at CRM department in BIDV Dong Do
Table 4: the proportion of successful projects between 2013 and 2015
Target
Total number of projects approved to make loans
A number of successfully implemented projects in reality
The rate of successfully implemented projects (%)
The number of adjusted projects
The rate of adjusted projects (%)

2013
105
105
100

2014
140
140
100

2015
220
220
100

17
20
32
16.19
14.29 14.54
Sources: Branch’s report of BIDV Dong Do

Annually, BIDV Dong Do has assessed about 155 projects on average, including
small, medium, and large ones. When it comes to the successful project percentage, it
is clear to see that all the projects implemented in reality. However, some projects still

Ha Thi Minh Phuong – K15.ATC-A


21

21
have to adjust to meet the BIDV Dong Do’s requirement. As a result, in general, the
assessment quality at the bank seems to be good.
Currently, BIDV Dong Do has implemented the project assessment process
below:

PROJECT ASSESSMENT PROCESS

The legality of

The necessary of

project

project

The effectiveness of market

The effectiveness of
technology

Financial situation

3.2.1.2. “Stone Base” project
In order to have a clear insight about assessment process of BIDV Dong Do, we
will study more through Stone Base project. Before CRM Department in this bank
makes a decision whether they should invest money into this project or not and
considers about how much money they should put into it, they have to assess “Stone
Base” project carefully.
BIDV in general and CRM Department in particular has followed the common
project assessment process that I mentioned before. Stone Base project is a
construction investment project of limestone processing plant of Stone Base Viet Nam
Corporation. After staffs of CRM department examined all the company’s document
basing on the provisions of the law such as the State corporate law or corporate law,
the legality of this business and “Stone Base” project was accepted. The next stage is
that CRM staffs examined the stability of the project’s necessity. Stone Base project
is necessary to invest for several reasons. First, the project created more jobs for
laborers in Yen Bai province and helped Luc Yen district becoming one of the
important places processing of white limestone powder in the northern provinces,

Ha Thi Minh Phuong – K15.ATC-A

22

22
which increased revenues for the country’s budget. Furthermore, Stone base project
enhanced the existing business capabilities and business development in the future.
When the bank considered about the effectiveness of market and technology in
this project, they found that the market absolutely needed a large number of white
limestone powder CACO3, which is illustrate in the table below.
Table 5: the number of white limestone powder CACO3 that market needs
Painting industry

12%

Produce plastic

14%

Paper

4%

Detergents

10%

Toothpaste and cosmetics

24%

Rubber

31%

Battery cylinder production

5%
Source: Data of CRM department

Moreover, clerks also examine several input factors such as transportation costs,
the distance from the plant to the mine and some power Sources to consider about the
company’s choice of location. Because this location has a variety of benefits, Base
Vietnam Corporation selected Luc Yen district – Yen Bai province to implement this
project and their choice was reasonable.
Finally, they assess the company’s financial situation following the process
below:

Ha Thi Minh Phuong – K15.ATC-A


23

23
ANALYZE FINANCIAL PLAN
Analyze the forecast of market need
Analyze the forecast of produce need

ANALYZE ANUALL REVENUE AND EXPENSE PLAN

CALCULATE ANNUAL CASHFLOW

ASSESS THE EFFECTIVENESS OF FINANCE

ACCEPT OR REJECT

By following this process, clerks in BIDV Dong Do highly appreciated the
financial situation and the credit-worthiness of Stone Base Viet Nam Corp.
In summary, all staffs in CRM department followed the right assessment process
and they decided to set its rate for medium- and long-term loan up to 5 years at 10
percent a year for Stone Base Corp. The loan limit is up to 8,000 million VNĐ and the
principal and the interest can be paid back monthly or up to per three months.

3.2.2. Advantages and disadvantages of project assessment of BIDV Dong Do
Branch
On the one hand, the assessment process of BIDV Dong Do is beneficial in some
ways. Firstly, it is a traditional bank with investment loan project and they applied the
new model process of project assessment. This is likely to be scientific and effective
method, which each department had particular task clearly and staffs can examine
each other. Thus, the quality of project assessment will improve. Secondly, the
personnel department in BIDV Dong Do always chooses a person with good ability
and is organizing the training of members of staff, which leads experienced human
resources for the bank. Finally, Dong Do branch focuses on science and technology.
They have a wide range of computer network that supports editing, computing and
recording of customer loans more efficiently and faster

Ha Thi Minh Phuong – K15.ATC-A


24

24

On the other hand, the process of assessment has several drawbacks. The first
problem is that during the financial evaluation of the project, the indicator calculation
of corporation’s financial situation applying for loans is sometimes superficial. Thus,
it is difficult for banks to make disbursement decisions. The second problem is that
the bank now applies a traditional method, which does not focus on specific fields. As
a result, the evaluation does not gain the highest results. Finally, Information provided
by borrowers often limits in quantity and quality of information.

3.2.3. SWOT Analysis
3.2.3.1. Strengths
 Strong and high reputation bank
BIDV is a large state-owned bank in Vietnam. It is the country's number one
bank in net income ($70 million USD) and the second biggest bank by assets ($18.8
billion USD) as of 2012, behind Agribank.

 High-qualified bank staff
Human being is an important factor for ensuring the compliance of an evaluation
process. The responsibility and capacity of bank staffs are highly appreciated. In
addition, they also have training regularly and gain valuable experiences among
branches.

 Professional and objective assessment process
Banks applies a new model in the evaluation task. In this process, each
department has particular task clearly and staffs can examine each other. As a result,
the quality of project assessment in the bank will improve.

 Effective risk management
BIDV Dong Do applies sensitivity analytical method that is effective. Thus, they
can identify some knotty problems early and take measures to prevent it.

Ha Thi Minh Phuong – K15.ATC-A


25

25

3.2.3.2. Weaknesses
 Lack of human resources to evaluate projects.
The number of staff in BIDV Dong Do is limited with only the bank manager
assisted by one officer. This could put them under a lot of pressure when they are both
controlling existing customers and tracking down potential ones.

 The quantity and quality of information is limited
It is mostly subjective information from the suppliers, especially from
borrowers. Thus, the quantity and quality of information is limited

 Complicated assessment process
Process is sometimes too rigid requiring flexibility and more creative process.
Thus, we can avoid wasting time of evaluation.

 Computer network quality do not upgrade regularly
Although bank has a wide range of the computer network but its quality does not
ensure. Software used is Excel and computer crashes situation still exists. Moreover,
there is no regular maintenance and upgrade for computer network, which leads to the
postponement of assessment to fix it when having problems.

3.2.3.3. Opportunities
 Increasing demand of consumer banking:
High trust and reliability of customers for the bank is a sound premise for it to

develop in future

 The diversification of operations and expansion in products and services
in project assessment services
BIDV Dong Do gradually continues to expand its system and product in an
effective and flexible way to meet the customer’s needs. In addition, the bank will also
expand banking network in other countries to enhance its reputation and
creditworthiness.

Ha Thi Minh Phuong – K15.ATC-A