Air travel and tourism english communication for your career

Learning the English

Improving effective

you need to do the job

Kim Young-mi I Son Ki-pyo

listening skills

Practicing target language
in real work situations

English Communication
for Your Career

©^; 1 Audi^CD Included

A ir Travel
Tourism
THƯ VIỆN ĐH NHA TRANG

S

NTV

NHÀ XUẤT BẢN TỔNG HƠP

Công ty TNHH

THÀNH PHỐ HỒ CHÍ MINH

Nhân Trí Việt


Kim Young-mi
-

Bachelor’s Degree in English Language and Literature: The Catholic University of Korea
Master’s Degree in TESOL: Pennsylvania State University, USA
Ph.D. Degree in English Language: Inha University, Korea
English Professor at the Department of Airline Service Management, Inha Technical College, Korea

Son Ki-pyo
-

Bachelor’s Degree in English Language and Literature
Master’s Degree in American Literature
Ph.D. Degree in American Literature: Ajou University, Korea
English Professor at the Department of Tourism English, Ansan College, Korea

English Communication for Your Career

Air Travel and Tourism
Copyright © 2009 Kim Young-mi, Son Ki-pyo
Published in Vietnam, 2010
This edition is published in Vietnam under a license Agreement between Darakwon. Inc. Korea
and Nhan Tri Viet Co., Ltd. Vietnam through Imprima Korea Agency, Korea.
All rights reserved. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording,
or otherwise, without the prior written permission of the copyright owner.

English Communication
for Your Career

Air Travel

andTourism
Kim Young-mi

Son Ki-pyo

TRIWfJGBAI HOCNHATRAN6 j

THU VPF.N

____________ ----------------1

30023359
NT V
NHA X U A T BAN TONG HOP

Cong ty TNHH

T H A N H PHO H6 CHI MINH

Nhan Tri Viet


Contents

i

KSB3331

H3EB3E1

m

H5BHI

U n i t 01

When Would You Like to Travel?

U n it 02

I'd Like aWindow Seat.

16

U n it 03

Would You Please FastenYour Seatbelt?

24

U n it 0 4

Would You Like Something to Drink?

32

U n it 05

What's the Purpose of Your Visit?

40

U n it 06

My Baggage Is Missing.

48

U n it 07

What Type of Room Would You Like?

56

U n it 08

I Have a Problem with the Bathroom.

64

U n it 09

I'd Like to Rent a Car.

72

U n i t 10

Are You Ready to Order?

80

U n i t 11

I Want to Buy Something Special.

88

U n i t 12

Would You Recommend Some Good Places?

96

L is te n in g S c rip t
A n s w e r Key

www.nhantriviet.com

8

105
117

5


Goals

Unit

Topics

Listening

01. When Would
You Like to
Travel?

Flight Reservations

How to reserve flight tickets

Canceling Your Reservation

Classes of Seats

How to read tim es, dates,
and phone numbers

Special Meal Request
Changing Your Reservation
Purchasing a Ticket

02. I’d Like a
Window
Seat.

Flight Check-in

How to assign a seat

Wheelchair Service

Seat Assignment

How to tell time

Excess Baggage Charge

How to give directions

Mileage Upgrade
Pre-check-in Seat Assignment

03. Would You
Please
Fasten Your
Seatbelt?

Boarding

04. Would
You Like

Something
to Drink?

Meal Service

05. What’s the
Purpose of
Your Visit?

06. My Baggage
Is Missing.

Reading Material
Service

in-Flight Shopping

Immigration
Customs Inspection

Lost Baggage
Describing Baggage

How to get information from
the flight information board

Seatbelt

How to guide passengers on
board

Changing Seats

Changing Seats - Separated Passeng*rs
Lavatory Information

How to request in-flight
Coffee Service
m e a ls ........................................ Meal S e rv ic e ...............
How to buy duty-free items
Handling a Headset Problem
How to fill out entry cards

Handling a Sick Passenger

How to communicate at
Immigration and Customs

Immigration Inspection
Transit Passenger Information

How to use the quantifier,
much and many

Terminal Information

How to claim and find your
lost baggage

Baggage Claim Information

How to fill out a lost baggage
form

Lost Baggage

Customs Inspection

Baggage Delayed
Damaged Baggage

How to describe the shapes
and colors of your property

6

www.nhantriviet.corr


Unit
07. What Type
of Room
Would You
Like?

Topics

Goals

Listening

Hotel Reservation

How to reserve a hotel room

No Rooms Available

Changing Hotel
Reservation

How to check in at a hotel

Changing a Reservation
Smoking or Nonsmoking?
Different Room Rates

08. 1 Have a
Problem
with the
Bathroom.

Com plaint and
Request

How to make complaints
about hotel services

Guest Room Equipment

Checking-out

How to ask questions about
hotel services

Asking to Keep Baggage

Making Complaints About Hotel Services
Correcting Mistakes

How to request a wake-up call
How to check out
09. I’d Like to
Rent a Car.

Renting a Car

How to rent a car

Making a Reservation

Getting Lost in the
City

How to ask for directions

Gasoline Charge
Asking for Directions
Insurance Policy

10. Are You

Ready to
Order?

11.1 Want
to Buy
Something
Special.

12. Would You
Recommend
Some Good
Places?

Being Seated and
Served

How to order meals and
drinks

No Tables Are Available at the Moment.

Ordering Meals

How to make complaints

The Waiter Took the Order Incorrectly.

How to pay the bill

There’s a Mistake on the Bill.

Buying at a Clothes
Shop

How to get help from a
salesperson

Price Bargaining

Getting a Refund

How to ask about goods in
different sizes, styles, and
colors

Getting Help from a Salesperson

A Trip to the Statue
of Liberty

How to describe and
recommend tourist spots

Admission Fee

Helicopter Tour

How to ask for information
about sightseeing

Where Is the Gift Shop Here?

www.nhantriviet.com

My Steak Is Too Rare.

Asking for Information
Payment Method

Asking Someone to Take a Picture of You
Theater Ticket Reservation

7


01

VYltóii VYüiiitl Y ou

, n l le arn *-

l e s s o n y ° ư w il

L illy i ü 'Ü K iy y J?

t V U re s e ñ e fl»9W ^ a n d p * ° " e m )" * ers

©"The names

Give It a Try

A

Look at the corporate logos of some international airlines. Match the logos with the nations in the box.
Korea

Japan

Malaysia

USA

China

Canada

France

United Kingdom

Netherlands

Singapore

Germany

United Arab Emirates

AIMA

S in G A P O R E

A IR L in È S

B R ITIS H AIRWAYS

)

(

)

)

(

••••

KLM
)

K5 REAM A IR

(

/ /

Lufthansa

)

(

)

10

(
4- 4

12
CHINA SOUTHERN

ASIANA AIRLINES

)

(

Ask and answer the questions with your partner.

8

(

J(ị ỉ -

A Delta

Air Travel and Tourism

%

4 4

4 -4 - 4

Emirates

)

(

I would like to go/travel/visit

www.nhantriviet.com


Vocabulary

Fill in each blank with a suitable word from the box.

agent

departure

round-trip

available

confirm

airfare

reservation

destination

passengers

prefer

1

Use a travel

____to reserve cheap holidays and flights.

2

There is a delay in the

3

Id like to book a

4

Tickets are still_____________ for Friday, March 11.

5

Id like t o _____________ my reservation on Flight 723.

6

W hat is the cheapest

7

Can I change m y _____________ to a different date?

8

Sydney is the most popular tourist

9

All

10

I

of our plane.
ticket, please.

from Seoul to Chicago?

in Australia.

must have a valid passport and other travel docum ents at all times.

Singapore Airlines because of their excellent service.

SSQ2S33Q1

Warm-up Listening

Listen to the dialogue and choose T(true) or F(false).

T

F

1

The passenger is going to New York.

□

□

2

He wishes to travel on Thursday, March 11.

□

□

3

He prefers a business class seat.

□

□

4

The flight departs from Incheon at 7:00 PM.

□

□

5

The flight arrives in New York at 1:30 PM.

□

□

www.nhantriviet.com

01 When Would You Like to Travel?


S5GZ53E3

Conversation 1

■ Listen to the dialogue and practice it with your partner.

Flight Reservations
Agent:

G ood m orning, Koreana A ir Reservations.
How m ay I help you?

Passenger:

I w ould like to make a reservation for a flight to
New York. Are there any seats available?

Agent:

W hen w ould you like to travel?

Passenger:

Well, next Tuesday, M arch 11.

Agent:

O ne m om ent, please. Let m e check for you.

Practice th e conversation w ith your p artn er. Use the inform ation in the box
below.

Substitution Drill 1

A:

Good morning,

Reservations.

How may I help you?
B:

I would like to make a reservation for a flight to
. Are there any seats available?

A:

When would you like to travel?

B:

Well,

A: , Qn$ rpotn^nt, pjeejse, L.et.m.e qh^cl^, fpr you. ,

10

Airline

Destination

Departure

Delta Airlines

Vancouver

January 21

Asiana Airlines

Paris

February 2

Air China

London

August 23

Air France

Rome

September 14

United Airlines

Tokyo

October 5

Singapore Airlines

Hong Kong

November 16

Air Travel and Tourism

ww.nhantriviet.com


Build-up Activities 1
A

Write the following dates circled in red.

1

3

Ma y

1

2

3

8

9

10

4

5

11 12 13 14 15 16 17

11

18 19 20 21 22 23 24

18 19 20 21

25 26 27 28 29 30 31

25 26 27 28 29 30 31

4

©

4

6

7

2

3

8

9

10

4

11 12 13 14 15 16 17

11

5

6

7

1

2

©

8

9

10

2

3

8

©

10

4

5

12 13 14 15 16 17

11

12 13 14 15 16 17

6

7

5

6

7

2

3

8

9

10

7

25 26 27 28 29 30

6

1

6

18 19 20 21 22 23 24

22 23 24

OCTOBER

1

JUNE

1

5

SEPTEMBER

4

B

2

MARCH

DECEMBER

4

5

6

7

1

2

8

9

3

(§>

11 12 13 14 15 16 17

18 19 20 21 22 23 24

12 13 14 15 ©
17
18 19 20 21 22 23 24

25 (26) 27 28 29 30

25 26 27 28 29 30 31

25 26 27 28 29 30 31

18 19 20 21 22 23 24

Work with your partner. Take turns asking and answering the following questions.

A:

W hat is the most im p o rta nt day of the year fo r you?

B:

It's Christmas. It's on December 25 every year.

A:

W hy is it so im portant to you?

B:

It's im p o rta nt because I get to spend lots of tim e w ith my fam ily.

A:

W hat is the most im portant day of the year for you?

B:

Its _

A:

Why is it so im portant to you?

B:

Its im portant because_______________________________________.

WWW.nhantriviet.com

01 When Would You Like to Travel? 11


Conversation 2

■ Listen to the dialogue and practice it with your partner.

Classes of Seats
Agent:

W hat class w ould you prefer?

Passenger:

I w ould like to reserve a business class seat.

Agent:

All right. M ay I have your nam e, please?

Passenger:

H ines W ard. H -I-N -E-S. W-A-R-D.

Agent:

C ould I have your contact num b er in Korea, please?

Passenger:

Sure. My business num ber is 736-2031.

Substitution Drill 2
A:

What class would you prefer?

B:

I would like to reserve a(n)

A:

All right. May I have your name, please?

B:

My name is _____________ .

A.

Could I have a contact number, please?

B:

Sure. My contact number is

12

Practice th e conversation w ith y o u r p artn er. Use th e in fo rm atio n in the box
below.

seat.

Class

Name

Contact Number

first class

Daniel Henney

415-367-3124

prestige class

Paris Hilton

408-239-5937

economy class

Jessica Alba

510-797-4321

business class

Keanu Reeves

605-897-3545

first class

Leonardo DiCaprio

778-660-3434

Air Travel and Tourism

www.nhantriviet.com


Build-up Activities 2
A

Choose the word or phrase from the box that fits best in each dialogue.

name

ID

passport

address

signature

telephone number

1

A: May I have your

, please?

B: Sure. W here should I sign?

2

A: May I have your

, please?

B: My address is 127 Queens Road,

Brighton, East Sussex.
3

A: May I have your

>please?

B: I am Michael Quinlan. Q-U-I-

N-L-A-N.

B

4

A: May I have your

, please?

B: Sure. Here you are.

5

A: May I have your

>please?

B: It’s 415-973-1461.

6

A: May I have your

, please?

B: W hat’s up?

Work in pairs. Ask and answer the following questions with your partner.
1

A: What airline do you prefer to fly with?
B: I prefer__________________________ .

2

A: What colors do you prefer?

©

m orning hours

©

business class

B: I prefer

3

A: What time do you prefer?

Qantas Airline

B: I prefer

4

A: What class do you prefer to fly in?

@

red and white

©

winter

B: I prefer

5

A: Which season do you prefer?
B: I prefer

www.nhantriviet.com

01 When Would You Like to Travel?

13


Listening Practice
Listen to the dialogue and fill in the blanks.

g

Canceling Your Reservation

Agent:

Listen to the dialogue. Then answer the
following questions.

1

W hat did the caller request?

2

W hat did the agent ask for?

3

W hat was the passenger s reservation

Good morning, Koreana Air
Reservations.
How

Passenger:

help you?

Id like to

my

reservation on flight 823 on the 23rd
of this month.
Agent:

Sure. May I have your name, sir?

Passenger:

Tom Clause. C-L-A-U-S-E.

Agent:

O ne

number?

, please, Mr.

Clause... Thank you for waiting. Your
reservation is now canceled.

„

Listen to the dialogue and choose

®

T (true) or F (false) •

!
C

the*boxln order!°gUe ^

?Ut

Sent—

The customer
m onth.

*

Changing Your Reservation

made a reservation last

0 F
2

He wants to cancel his reservation.

1 May I have your name, please?

0

2 Wait a minute, please, Ms. Casey...
®

laSt name is ¿ asey> C-A-S-E-Y, and my
first name is Patty.

® ' made a reservation on the 10:20 flight to

Tokyo on March 30, but I need to change my
7
flight to April 1
5 7h“ k ky0U f0r waitin«-

3

®

He is going to Jakarta*.

0 F
4

He wants to pay by credit card.

0 ®

are now confirmed

on flight KE703 to Tokyo on April 1 .
® Yes’ if is- How may I help you?
1 Hello, KAL reservations?

m

Air Travel and Tourism

www.nhantriviet.con

Check It Out
A

Complete the top 10 useful expressions.

check

would

make a reservation

flight

confirmed

address

cash

prefer

available

help

for a flight to LA.

l

Id like to

2

May I have your

3

W hat class would you

4

Are there any seats

5

How may I

6

How will you be paying;? Will that be

7

Let me

8

You are now

9

1 need to change my

10

W hen

, please?
?
?
you?
or credit card?

it for you.
on flight KE738 to Chicago on April 5.
to May 7.
you like to travel?

Look at the airline e-Ticket and ask your partner the following questions.
1

Is this a round-trip or one-way ticket?

K O ItK iM A A IK
e -T icke t Itinerary / Receipt

2

W hats the e-Ticket number?

3

W hat airline is the passenger using?

Passenger name
e-Ticket number

KIM/MIYOUNGMS
723WP25M

Itinerary

4

W hat time does the passenger depart
from Seoul?

5

W hen does the passenger depart from
New York?

Booking Reference 5627911

KE 853 Operated by KE - KOREANA AIR

Via:

Departure

Arrival

Terminal NO.:Terminal NO.: 2

Ai#(ICN)
Jfr^(JFK)

07APR07
07APR07

19:00 Local Time
08:00 Local Time

Class B
Status OK
Free Baggage Allowance 20KG
Not Valid Before After 14APR07

Fare Basis MLPX15

KE 854 Operated by KE - KOREANA AIR

Via:

Departure
Arrival

Terminal NO.:Terminal NO.: 2

tt^(JFK)

Ai^(ICN)

12APR07
12APR07

Class B
Status OK
Free Baggage Allowance 20KG
Not Valid Before 07APR07

21:05 Local Time
23:55 Local Time

Fare Basis MLPX15
After 14APR07

01 When Would You Like to Travel?

15


Give It a Try
A

Look at the following pictures. Write the name of each item using the words in the box.

B

Ask and answer the questions with your partner.

4

....

IB

M

............

Do you have a passport?

Yes, I do.
No, I don t.

What is your passport number?

Its JR1256041.

When is the expiration date?

Its January 19, 2010.
It expires on January 19, 2010.

Do I need a visa to visit America?

Yes, you do.
No, you don’t need one.

Air Travel and Tourism

www.nhantriviet.com


Vocabulary

Fill in each blank with a suitable word or words from the box.
aisle

assignment

baggage claim

boarding

currency

delay

excess baggage

expiration

passport

prohibited

1

A person needs a

2

Passengers can collect their

3

The

4

I always choose

5

There will be a

6

British Airways flight 735 to London is now

7

Check the exchange rate before you change your foreign

8

If your luggage exceeds these limitations, you will be asked to pay an

9

If the flight is overbooked, you may not get a seat

10

Passengers are

to enter and leave

most foreign countries.

luggage at the

area.

date on his passport is in two years.
seats because I don’t enjoy looking out the window.
in the departure of planes bound for Chicago.
at Gate No. 42.

charge.

from smoking anywhere on the plane.

FS22333

Warm-up Listening

Listen to the dialogue and choose T(true) or F(false).

T

F

1

The passenger is going to Los Angeles.

□

□

2

The departure time is 10:40 AM.

□

□

3

The passenger prefers an aisle seat.

□

□

4

The passenger has three suitcases.

□

□

5

The M embers Club lounge is on the third floor.

□

□

02 I’d Like a Window Seat.


Conversation 1

■ Listen to the dialogue and practice it with your partner.

Flight Check-in
Agent:

G ood m orning, sir. May I see your ticket and passport,
please?

Passenger:

Sure. Here you are.

Agent:

Are you going to Los Angeles?

Passenger:

That’s right. Is the flight going to depart on time?

Agent:

Yes, sir. The departure tim e is 10:40 AM.
How m any bags do you have to check in?

Passenger:

Two suitcases.

Practice th e conversation w ith your p artn er. Use the in form ation in the box
below.

Substitution Drill 1
A:

Good morning, sir. May I see your ticket and passport, please?

B:

Sure. Here you are.

A:

Are you going to

B:

That’s right. Is the flight going to depart on time?

A:

Yes, sir. The departure time is _____________ .

?

•H-ow many'bags* do you have to check in? * .............................
B:

18

Destination

Time

Baggage

Beijing

7:50 PM

three suitcases

Prague

9:30 AM

one bag and two boxes

Athens

11:20 PM

five boxes

Istanbul

1:15 PM

one golf bag

Honolulu

3:40 PM

nothing

Air Travel and Tourism

www.nhantriviet.com

Build-up Activities 1
A

Use each city’s name in the underlined parts. Then practice using the different time zones by using the
clocks.

Seoul
pp!

Ec?:3 C

oo

o

a

Bangkok

B

London

Mexico

Brisbane

A:

You are flying fro m Seoul to Brisbane, right?

B:

Yes, the flig h t takes several hours.

A:

Right. But w hat about the tim e change? A re n't they in different tim e zones?

B:

Actually, Brisbane is one hour ahead of Seoul.

A:

Oh, I d id n 't realize that.

B:

But I have to fly fro m Seoul to Bangkok next week.

A:

Bangkok is tw o hours behind Seoul.

The following are items prohibited on airplanes. Read the list and mark them from the pictures.
Prohibited Items

Explosives, flammable liquids, gels, and solids

Compressed gases such as oxygen tanks, butane cassettes and aerosol and spray cans
Poisons, infectious substances
Weapons, sharp objects such as knives, cutters, swords, and scissors
Sporting goods such as baseball bats, golf clubs, ski poles, and hockey sticks
Tools such as axes, hammers, drills, and screw drivers


Conversation 2

■ Listen to the dialogue and practice it with your partner.

Seat Assignment
Agent:

W ould you like a w indow or an aisle seat?

Passenger:

A w indow seat, please. In the front o f the cabin.

A gent

Your seat num ber is 38C. Your boarding tim e is
at 9:10 AM from Gate 19.

Passenger:

W here is the M orning C alm lounge?

Agent:

It’s upstairs on the th ird floor. Have a nice trip.

Passenger:

Thank yOU.

Practice th e conversation with your p artn er. Use th e in fo rm atio n in the box
below.

Substitution Drill 2
A:

Would you like a window or an aisle seat?
, please. In the front of the cabin.

B:
A:

Your seat number is 38C. Your boarding time is at 9:10 AM
from Gate 19.

B:

Where is the

A:

Its

________ ?
. Have a nice trip.

» B; «Thank-you.* 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4

20

Seat

Place

Location

a window seat

pharmacy

downstairs

an aisle seat

Internet cafe

on the second floor

a middle seat

currency exchange

on the right

an emergency exit seat

duty-free shop

on the corner

a seat with legroom

mobile phone rental office

on the left

Air Travel and Tourism

www.nhantriviet .com


Build-up Activities 2
A

Complete each sentence with a suitable expression from the box.

across from

in fro n t of

between

next to

SmoW'f'j.
Area
/m

m

on the second flo o r

Second £Toor
1rf*'e:3T
I Cafe !

/

\^ m

^

P w rV t V~ioc7r
sh o p ;

Irtfo^rnolloo De. ____ _________ 1
Î^eS'tv'oorrt

B

!

1

The duty-free shop is

the information desk.

2

The foreign exchange is

the smoking area and the café.

3

The information desk is

the restroom.

4

The pharmacy is

5

The smoking area is

the information desk.

Look at the boarding pass. Then answer the questions.

1

W hat is flight KR113s destination?

K O K K A A A A IK
NAME

2

KIM/MIYOUNGMS

W hat time does flight KR113 depart?
FROM

SEOUL
TO

3

4

NEW YORK

W hat gate does flight KR113 leave from?

W hat time does flight KR113 start boarding?

vww. nhantriviet.com

FLIGHT

DATE

DEPARTURE TIME

KR113

24JUN

1730

GATE BOARDING TIME

11

1700

SEAT

50G

02 I'd Like a Window Seat.

21


Listening Practice
^

Listen to the dialogue and fill in the blanks.

Wheelchair Service

Q

Listen to the dialogue. Then answer the
following questions.

1

W hat is the baggage weight limit?

2

Why does the clerk have to charge the

Passenger: I asked one of your
agents to assist me at the airport.
Agent:

Sure. W hat is your name and
?

passenger?

Passenger My name is Christina Aguilera. I’m
on KE706.
3
Agent:

How much is the excess baggage charge?

One moment, please. Miss Aguilera,
a wheelchair is
for you. O ur agent will help you
„

Listen to the dialogue and choose

®

X (true) or F (false).

,

'

“ „,h„erdd“ 0gUe' Then P'"

Mileage Upgrade

'

The passenger w ants to be assigned

S

F

2 The reservation number is U72-7771.

M *y 1 have y°ur SKYPASS card, please?

S

2 Oh, I don’t have it with me.

F

.Tire seat be asked for is not available.

K nnn
W' ,hii’ So'ut,1« s t Asia, you need
5,000 miles to upgrade a round-trip ticket
not during the peak season.

S 0
4

This dialogue look place a ..b = currency

© April 10, 1979.
exchange.

® 1 WOU'd ' ike to “ «
of my miles to ge, an
upgrade from economy to prestige class.
'

Don't worry.

birth?

22

Air Travel and Tourism

s

0

May I have your date o f

tri


Check It Out
A

Complete the top 10 useful expressions.

check in

boarding

get an upgrade

if

need

may

aisle

upstairs

excess

1

__ ________

2

Is the flight going to depart

3

How many bags do you have to

?

4

Would you like a window or an

seat?

5

It’s

6

Your seat num ber is 38C. Your

7

I have to charge you for the

8

I would like to use some of my miles to

9

You_________

10

B

on time

Let me check

I see your ticket and passport, please?
?

on the third floor.

time is at 10:10 AM.
weight.
from economy to prestige class.

15,000 miles for a free return ticket.
the seat is still available.

The notice has some inform ation about restricted items on flights. Read the notice and answer each
question.

Restrictions on Liquids, Gels, and Aerosols in Carry-on Bags
• Passengers m ust carry all liquids in containers less than 100ml.These containers must fit in a
one (1)-liter, transparent, re-sealable plastic bag.
• Passengers may only carry one plastic bag each. Passengers m ust put all containers bigger
than 100ml in the ir checked luggage, or airport security may take and destroy them.
• M edications and baby foods for use during the flig h t may be in containers bigger than 100ml.

1

What should passengers do with containers with more than 100ml of a liquid?

2

What can passengers do with containers with less than 100ml of a liquid?

3

What items bigger than 100ml can people carry on flights?

02 I’d Like a Window Seat.

23


V Y u y J d Y ü u JP lg iK tô

R u i& J i Y ü iif

-iiü ib ü li?

Give It a Try
A

Look at the flight departure board. Then ask and answer the questions with your partner.

Flight

Destination

Departure Tim e

Gate

Status

CX417

Hong Kong

5:20

42

Gate Closed

KE305

London Heathrow

8:20

41

Gate Closed

LH715

Frankfurt

9:25

36

Boarding

SQ6935

Chicago

10:30

28

Boarding

NH568

Yokohama

14:30

15

Delayed

CA246

Tianjin

16:35

19

Canceled

OZ752

Bangkok

18:40

14

OnTime

a

W hat time does flight

B:

It departs at

depart?

A: W hat’s the gate num ber of the
B:
4

4 4 4

?

Its __________________________________________.
4

4 4 4 4 4 4 4 4 4 4 4

A:

Where does flight

B:

It goes to

2d

Air Travel and Tourism

4

4

4

4 4 4

4

4 4 4 4 4

go?

4

4 4 4 4 4 4 4 4 4

4

4 4 4 4 4 4 4 4 4 4


Vocabulary

Fill in each blank with a suitable word or words from the box.

aboard

belongings

popular

fasten

help - with

mind

overhead bin

run out of

status

take off

1

Put your carry-on item above you in the

2

Do you

3

You can check your order

4

Can I

5

I’m sorry, but we’ve

6

Bali is a

7

I felt quite nervous when the plane

8

Please take your seats and

9

The plane is about to leave. You’d better get

10

if I open the window?
on our website,
those bags?

you

that item.
tourist destination.
the ground.
your seatbelts.

w ith you.

Don’t forget to take all of your personal

Warm-up Listening

now.

Listen to the announcement and choose T (true) or
F(false).
T

F

1

All the passengers must board in 15 minutes.

□

□

2

First-class passengers must board first.

□

□

3

Skyteam elite members are asked to board second.

□

□

4

Passengers with babies can board at any time.

□

□

5

Economy-class passengers from row 46 and lower should board last.

□

□

www.nhantriviet.com

03 Would You Please Fasten Your Seatbelt?

25


Conversation 1

■ Listen to the dialogue and practice it with your partner.

Boarding
Cabin Crew:

G ood m orning. W elcome aboard. M ay I see your
boarding pass, please?

Passenger:

Yes, here you are.

Cabin Crew:

Thank you. Please take the aisle to the right.
May I help you w ith your belongings?

Passenger:

Yes, please.

Cabin Crew:

W ould you please keep your bag u n d er the seat
in front o f you?

Passenger:

Sure.

Practice th e conversation w ith yo u r p a rtn e r. Use the inform ation in th e box
below.

Substitution Drill 1
A:

Good morning. Welcome aboard. May I see your boarding pass, pi

B:

Yes, here you are.

A:

Thank you. Please
May I help you with your

4 S:

Yes*, please*. 4 4 4 4 * * * 4 * 4 4 * 4 4 4 4 4 4 4 4 * * 4

A:

Would you please keep it

B:

Sure.

26

?

?

Directions to Give

Carry-on Item

Place to Keep the Item

take the aisle to the left

package

under your seat

go straight to the middle of
the cabin

box

in the back of the cabin

go upstairs

coat

in the closet

go back 10 rows

briefcase

in the overhead bin

go to the front

laptop

under the seat in front of you

Air Travel and Tourism

nhantrivict.com