110 test bank for organizational behavior 15th edition robbins đề thi trắc nghiệm

110 Test Bank for Organizational Behavior 15th
Edition Robbins
Multiple Choice Questions - Page 1
________ diversity refers to diversity with respect to attributes that are
less easy to observe initially but that can be inferred after more direct
experience.
1.

A) Surface-level

2.

B) Additive

3.

C) Demographic

4.

D) Deep-level

5.

E) Conjunctive

A person who is made fun of because he is an Arab-American is being
subjected to ________, a kind of discrimination in work environments.
1.

A) mockery

2.

B) vandalism

3.

C) cyberstalking

4.

D) gaslighting

5.

E) monomania

________, which may occur intentionally or unintentionally, refers to
keeping certain people in a work place away from job opportunities, social
events, discussions, or informal mentoring.
1.

A) Exclusion

2.

B) Mockery

3.

C) Stalking

4.

D) Ragging


5.

E) Bullying

Which of the following best represents deep-level similarity?
1.

A) colleagues who both hail from the same neighborhood in Alabama

2.

B) employees who are college graduates with a degree in business management

3.

C) employees who speak Spanish and share similar religious values

4.

D) employees who seek challenges in assignments and like to work collaboratively

5.

E) employees in their mid-thirties with 10 years' work experience in the publishing
industry

Differences in ________ indicate surface-level diversity.
1.

A) personality

2.

B) values

3.

C) style of work

4.

D) ethnicity

5.

E) attitudes

Thurman Inc., a manufacturing company in Vermont, needs to hire
employees for their new office in the city. The positions require the
employees to travel across the country regularly. The management has
specified that they are looking for employees below the age of 40 who are
young and dynamic. Which of the following beliefs is the management
most likely to hold?

1.

A) Younger workers make stronger judgments.

2.

B) Younger workers are more flexible to change.

3.

C) Younger workers have more experience.

4.

D) Younger workers have stronger work ethics.

5.

E) Younger workers are more committed to quality.


Which of the following is true of biographical characteristics?
1.

A) They are non-objective in nature and cannot be observed.

2.

B) They represent characteristics such as personality and work ethics.

3.

C) They cannot be obtained from personnel records.

4.

D) They are representative of surface-level diversity.

5.

E) They comprise features such as motivation and commitment.

Which of the following most likely indicates surface-level similarity?
1.

A) Tim and Jake are colleagues who take risks and are quick decision makers.

2.

B) The employees at GenSys prefer teamwork over individual assignments.

3.

C) Nina and Chuck are colleagues who share similar views on corporate social
responsibility.

4.

D) Jane and Sara grew up in the same town and went to school together.

5.

E) Hannah and Nate are both introspective, and tend to be slow to reach
decisions.

Which of the following is the most likely reason why employers should
employ older workers?
1.

A) They adjust to new technology promptly.

2.

B) Older workers have extensive work experience.

3.

C) Older workers are flexible and learn quickly.

4.

5.

D) They have shorter tenures and hence lower pension benefits than younger
workers.
E) The rates of unavoidable absences are lower than those of younger workers.


Kimberly Ortiz strongly believes in working for a company which
promotes diversity. She believes that such organizations are respectful of

differences and allow employees more exposure. She recently attended an
interview where she was told that the company follows policies which
focus on organizational diversity. However, when she finally joined the
company, she had a strong feeling that the company's claim was not true.
if true, weakens Kimberly's belief that the company does not encourage
diversity?
1.

A) 85 percent of the top management positions in the company are held by men.

2.

B) She is the only African-American member in the entire workforce.

3.

C) The workforce is not dominated by any specific ethnic or racial group.

4.

D) The previous company she worked for made a conscious effort to employee an
equal number of women.

5.

E) Her team members believe that they are treated equally in spite of differences
in performance.

The human resources department of Orbit Bank believes in being
unbiased toward all employees and treating them fairly. They believe it is

crucial that the company treat all their employees equally. However Susan
Daniels, an employee at the bank, recently filed a lawsuit against the
company, claiming that she was discriminated against. Which of the
following, if true, best justifies Susan's action?
1.

A) The company did not give her preferential treatment even though she was from
the host country.

2.

B) She was asked whether she was over eighteen during the first round in the
interview process.

3.

C) Her colleagues expressed their dissatisfaction over their pay and severance
packages.

4.

D) She had faced a similar situation of discrimination in her previous company.

5.

E) She was given the same incentives as her colleagues in spite of performing
better than them.


Jill Ivey has been working as a sales executive at Orbit Bank for the last

two years. However, she has noticed that she is often not given an
opportunity to attend training programs that her team members attend
every quarter. She also is disappointed about the fact that she never gets
to handle corporate clients, which provides better chances of a
promotion. Which of the following kinds of discrimination is she most
likely to have been subjected to?
1.

A) exclusion

2.

B) mockery

3.

C) gaslighting

4.

D) destabilization

5.

E) mobbing

________ differences between people represent deep-level diversity.
1.

A) Race

2.

B) Age

3.

C) Ethnicity

4.

D) Gender

5.

E) Personality

A difference in ________ would indicate deep-level diversity.
1.

A) gender

2.

B) age

3.

C) ethnicity

4.

D) disability

5.

E) values


Raylon Inc. is in the process of recruiting a new Operations Manager. The
Human Resources team has narrowed the candidate list down to two
candidates, but cannot come to an agreement about whom to hire.
Though both candidates have the relevant qualifications for the post, one
will soon be 60 years old. The other candidate is in his early thirties.
Rachel, a member of the HR team, recommends hiring the older candidate,
citing his years of experience and leadership ability. Tim, on the other
hand, strongly re
1.

A) The job requires frequent travel around the company's six factories located
across the country.

2.

B) Most of the employees the Operations Manager will be supervising are under
30 years of age.

3.

C) Research has shown that older workers are more prone to absenteeism for

health-related issues.

4.

D) Almost half of the company's top managers are in the 45-65 age bracket.

5.

E) The company recently instituted a new production system that cuts waste by 30
percent.

Hazel Samuels has been working at her company for the past two years
and consistently gets yelled at by her manager even when she is not at
fault. He often makes derogatory references to her ethnicity. In addition,
during team meetings, she is his target for practical jokes and nasty
pranks. She is extremely upset and decides not to be subjected to such
treatment any longer. Which of the following kinds of discrimination is she
most likely to report to the human resource department in such a
situation?
1.

A) intimidation

2.

B) sexual harassment

3.

C) hazing

4.

D) mobbing

5.

E) whistle-blowing


Which of the following is the best example of mockery as a tool of
discriminatory treatment in organizations?
1.

A) Rifka's supervisor often stereotypes Rifka because of her ethnic heritage and
makes jokes about her ethnicity.

2.

B) Because she is considerably older than the rest of her team, Hannah's
colleagues often do not invite her to team lunches or informal team get-togethers.

3.

C) Joan's boss sets impossible targets and reprimands her in front of her
colleagues if she fails to complete them on time.

4.

D) Sheena is the only African-American employee in her department and often

feels left out of office jokes and gossip.

5.

E) Most of Leanne's co-workers are male and share inappropriate jokes at the
office.

________ diversity refers to diversity in observable attributes such as
race, ethnicity, sex, and age.
1.

A) Psychographic

2.

B) Additive

3.

C) Surface-level

4.

D) Disjunctive

5.

E) Conjunctive

Which of the following is true of surface-level diversity?

1.

A) It refers to psychographic characteristics of the members of a group.

2.

B) People with surface-level diversity will also share deep-level diversity.

3.

C) It indicates differences of values, emotions and personality traits between
people.

4.

D) It refers to differences in easily perceived characteristics, such as gender and
race.

5.

E) It represents a person's or group's thought processes and feelings.


Malcolm Industries recently hired a large number of workers for the
company's new construction factory in Colorado. During the hiring
process, the management made a clear effort to recruit physically strong
individuals because the work at the factory involves manual labor. The
jobs needed to be performed by individuals who had the energy and
physical stamina to work for long hours. Which of the following surfacelevel characteristics did the company most likely concentrate on when
selecting the new workers?

1.

A) age

2.

B) values

3.

C) beliefs

4.

D) religion

5.

E) race

Which of the following is true of workplace discrimination?
1.

A) Discrimination occurs more at lower levels in the organization than higher
levels.

2.

B) It may lead to reduced productivity and citizenship behavior.

3.

C) Only intentional discrimination is addressed by diversity management efforts.

4.

D) Forms of discrimination like exclusion are easy to root out.

5.

E) The discriminators are invariably aware of their action toward the victim.

In a workplace, ________ involves overt threats or bullying directed at
members of specific groups of employees.
1.

A) intimidation

2.

B) risk aversion

3.

C) inequity aversion

4.

D) optimism bias

5.

E) ambiguity aversion


Which of the following is a biographical characteristic of an employee?
1.

A) length of tenure

2.

B) work preferences

3.

C) personality

4.

D) values

5.

E) beliefs

Stacy Hanes is an African-American woman who has recently taken her
first job and does not seem to like the work environment at all. Her
colleagues put down her ideas at team meetings and refer to them as
"stupid." In addition, they make fun of her race and often ask her if she is

educated enough to work for the company. Which of the following kinds
of discrimination is Hanes most likely subject to?
1.

A) mockery

2.

B) sexual harassment

3.

C) stalking

4.

D) deception

5.

E) subterfuge

Which of the following is the best example of the use of intimidation?
1.

A) Anya's boss Kira sets difficult targets and hints that Anya may lose her job if
she doesn't meet them.

2.

B) Jill's manager Steve rarely considers her business ideas, but he consistently
praises the contributions of Jill's colleague Emily.

3.

C) Natasha's colleagues often make jokes using cultural or ethnic stereotypes.

4.

D) Although Kathleen had spent a longer time in the organization, her colleague
Gary was promoted to a management position.

5.

E) Jane's colleagues recently forgot to invite her to a team lunch, a fact that
caused her great distress.


Which of the following explains why the relationship between age and job
performance is likely to be of increasing importance during the next
decade?
1.

A) The workforce is shrinking, and older workers are compelled to work beyond
retirement.

2.

B) A decline in immigration has opened up more entry-level positions for older
workers.

3.

C) Increasing job opportunities are opening up in the domestic sector, resulting in
a dearth of employees.

4.

D) U.S. legislation, in effect, outlaws mandatory retirement.

5.

E) A majority of people believe that productivity rises as a person grows older.

The management at Climate Action Development needs to recruit
campaign managers for its Renewable Energy Project. They are looking
for candidates who are assertive, extroverted, and who can tackle
challenges head-on. Which of the following deep-level characteristics
should they focus on to best help them recruit the right candidate for the
job?
1.

A) race

2.

B) age

3.

C) ethnicity

4.

D) values

5.

E) personality

Women being assigned marginal job roles that do not lead to promotion is
an example of the ________ form of discrimination.
1.

A) hazing

2.

B) gaslighting

3.

C) coercion

4.

D) exclusion


5.

E) battery

Which of the following refers to a kind of discrimination which refers to
overt threats or bullying directed at members of specific groups of
employees?
1.

A) intimidation

2.

B) impact bias

3.

C) inequity aversion

4.

D) framing effect

5.

E) benefaction

April's colleague Nathan has consistently pestered her to go out on a date
with him. Though she has refused his offer several times, he keeps
persisting. She found an envelope on her desk from Nathan with
inappropriate pictures and cartoons, which left her infuriated. She now

intends to go discuss the matter with the human resource department of
her company. Which of the following forms of discrimination is April most
likely to cite?
1.

A) sexual harassment

2.

B) cyberstalking

3.

C) mobbing

4.

D) exclusion

5.

E) electronic harassment

58 Free Test Bank for Organizational Behavior 15th
Edition Robbins Multiple Choice Questions - Page 2
________ is a dimension of intellectual ability which refers to the ability to
do speedy and accurate arithmetic.
1.

A) Number aptitude

2.

B) Verbal comprehension


3.

C) Deductive reasoning

4.

D) Spatial visualization

5.

E) Amodal perception

Jeremy Samuels works in the police department of California. His job
often requires him to observe clues that criminals leave behind. His job is
to analyze these clues which help the department catch the criminal.
Which of the following dimensions of intellectual ability does Samuels
most likely have?
1.

A) spatial visualization

2.

B) perceptual speed

3.

C) extent flexibility

4.

D) dynamic flexibility

5.

E) number aptitude

________ is a dimension of intellectual ability which refers to the ability to
understand what is read or heard and the relationship of words to each
other.
1.

A) Lateral masking

2.

B) Verbal comprehension

3.

C) Depth perception

4.

D) Spatial visualization

5.

E) Visual perception

Audrey Smith is a renowned psychiatrist in New Jersey. While interacting
with patients, she needs to understand their points of view by listening
intently to what they say. It is important that she understands their
problems so that she can offer advice. In such a situation, Smith is using
the ________ dimension of intellectual ability.
1.

A) number aptitude


2.

B) perpetual speed

3.

C) spatial visualization

4.

D) verbal comprehension

5.

E) lateral thinking

Which of the following is a kind of physical ability which refers to the
ability to make rapid, repeated flexing movements?
1.

A) equilibrium

2.

B) balance

3.

C) dynamic flexibility

4.

D) static strength

5.

E) body coordination

A market researcher who uses his ability to identify a logical sequence to
predict demand for a new line of winter clothing is using the ________
dimension of intellectual ability.
1.

A) spatial visualization

2.

B) inductive reasoning

3.

C) verbal comprehension

4.

D) lateral masking

5.

E) deductive reasoning

________ is a dimension of intellectual ability which involves using logic
to assess the implications of an argument.
1.

A) Deductive reasoning

2.

B) Spatial visualization

3.

C) Haptic perception

4.

D) Multistable perception


5.

E) Lateral masking

Which of the following best describes the physical ability known as trunk
strength?
1.

A) the ability to maintain equilibrium despite forces pulling off balance

2.

B) the ability to coordinate the simultaneous actions of different parts of the body

3.

C) the ability to expend a maximum of energy in one or a series of explosive acts

4.

D) the ability to exert muscular strength using the abdominal muscles

5.

E) the ability to move the trunk and back muscles as far as possible

Irene Jones, a project manager at a water conservation foundation, is
holding a team meeting to discuss the different modes of spreading
awareness about the issue of water conservation to the public. A team
member, John Sullivan, states that using broadcasting media is the best
way to reach out to the public. On the other hand, Pamela Riley states that
print media is the right medium to spread word about the issue. Jones is
now weighing the pros and cons of both her team members' suggestions
before choosing
1.

A) number aptitude

2.

B) spatial visualization

3.

C) memory

4.

D) lateral masking

5.

E) deductive reasoning

Lorna Perry, who works in a financial firm in Michigan, is required to
calculate a large number of clients' accounts daily. She needs to tally
figures and check accuracy at a high speed. Which of the following
dimensions of intellectual ability does Perry most likely use?
1.

A) number aptitude

2.

B) perpetual speed


3.

C) extent flexibility

4.

D) visual perception

5.

E) deductive reasoning

Which of the following best describes spatial visualization?
1.

A) the ability to imagine how an object would look if its position were changed

2.

B) the ability to retain and recall or remember past experiences

3.

C) the ability to identify visual similarities and differences quickly and accurately

4.

D) the ability to understand what is read or heard and the relation between words

5.

E) the ability to calculate numbers in a speedy and accurate manner

The physical ability that allows a body to continue maximum effort at
maintaining prolonged effort over time is known as ________.
1.

A) stamina

2.

B) extent flexibility

3.

C) static strength

4.

D) body coordination

5.

E) balance

The ability to move the trunk and back muscles as far as possible is
known as ________.
1.

A) static strength

2.

B) stamina

3.

C) trunk strength

4.

D) extent flexibility

5.

E) balance

Rene Cox works as a media officer in a global forest protection
organization. Her job requires her to interact with a large number of
people from the press with whom she needs to establish strong
professional relationships. This requires her to remember a large number
of people's names and the organizations with which they are associated.
Which of the following dimensions of intellectual ability will best help her
accomplish this task?
1.

A) inductive reasoning

2.

B) spatial visualization

3.

C) memory

4.

D) visual perception

5.

E) polymodality

Angela Wells recently applied for a job at Spiga, a lounge in Paris. Having
worked in several restaurants and lounges in and across France, she was

confident that she would get the job. However, soon after the interview,
she was informed that another candidate was offered the job, even though
the other candidate had limited experience in comparison to her. Angela
feels that she was discriminated against. Which of the following, if true,
would best justify Angela's assumption?
1.

A) The woman who was selected over her could speak French fluently.

2.

B) Angela is a single mother with two young children.

3.

C) Angela does not have a degree in hospitality management.

4.

D) The lounge caters to elite business clientele in Paris.

5.

E) Angela learned of the position through a friend working at the lounge.

________ may be defined as an individual's current capacity to perform
the various tasks in a job.
1.

A) Ability

2.

B) Age


3.

C) Duty

4.

D) Role

5.

E) Tenure

Gina Sanchez, an architect in California, is renovating an old school
building and turning it into a retail and entertainment space. She must
decide how the existing layout can be redesigned and modified to best
suit the new uses. Which of the following dimensions of intelligence will
most help Gina reimagine the existing building?
1.

A) haptic perception

2.

B) spatial visualization

3.

C) memory

4.

D) inductive reasoning

5.

E) deductive reasoning

Which of the following best describes the physical ability known as
dynamic flexibility?
1.

A) the ability to exert force against external objects

2.

B) the ability to make rapid, repeated flexing movements

3.

C) the ability to exert muscular force repeatedly or continuously over time

4.

D) the ability to expend a maximum of energy in one or a series of explosive acts

5.

E) the ability to move the trunk and back muscles as far as possible

________ refers to an overall factor of intelligence as suggested by the
positive correlations among specific intellectual ability dimensions.
1.

A) General mental ability

2.

B) Malleable intelligence

3.

C) Extelligence

4.

D) The Flynn effect


5.

E) Virtual memory

________ refers to the biological heritage people use to identify
themselves.

1.

A) Race

2.

B) Values

3.

C) Beliefs

4.

D) Religion

5.

E) GMA

Green Planet, an environmental organization, recently opened an office in
Indonesia. The organization is currently looking for employees to staff a
deforestation project in the country. They need to recruit individuals who
understand the intricacies of Jakarta's culture, the mindset of the locals,
and are fluent in the local language. Which of the following are they most
likely to consider while they recruit for these positions?
1.

A) race

2.

B) age

3.

C) beliefs

4.

D) gender

5.

E) length of service

The ________ is the most widely used intelligence test in hiring decisions
and takes only twelve minutes to be completed.
1.

A) Wonderlic Cognitive Ability Test

2.

B) Ammons Quick Test

3.

C) Stanford-Binet Intelligence Scales

4.

D) Kohs block design test

5.

E) Wechsler Adult Intelligence Scale


The physical ability that allows a body to maintain equilibrium despite
opposing forces is known as ________.
1.

A) stamina

2.

B) extent flexibility

3.

C) static strength

4.

D) body coordination

5.

E) balance

________ may be referred to as the capacity to undertake tasks that
demand stamina, dexterity, and strength.
1.

A) Cognitive abilities

2.

B) Intellectual abilities

3.

C) Mental abilities

4.

D) Physical abilities

5.

E) Emotional intelligence

Which of the following best describes the physical ability known as
dynamic strength?
1.

A) the ability to maintain equilibrium despite forces pulling off balance

2.

B) the ability to coordinate the simultaneous actions of different parts of the body

3.

C) the ability to exert muscular force repeatedly or continuously over time

4.

D) the ability to expend a maximum of energy in one or a series of explosive acts

5.

E) the ability to move the trunk and back muscles as far as possible


Raylon Inc. needs to hire a new Floor Supervisor. As the company has
recently made an effort to increase diversity within the organization, the
HR team wants to hire a qualified female candidate for the role, instead of
adequately qualified male candidates. However, top management insists
that optimal performance is the top priority and that the candidate hired
should be the person best suited for the job. Which of the following, if
true, would most strengthen HR's case for hiring the female candidate?
1.

A) There are nearly as many female employees on the floor as male employees.

2.

B) The company has recently introduced policies that provide greater benefits for

working and single mothers.

3.
4.

5.

C) Most of the top-level managers in the company are female.
D) The company policy stipulates that each employee has to work at least one
week per month on a night shift.
E) Both candidates have the qualifications required to perform up to expectations.

________ refers to the ability to exert force against external objects.
1.

A) Body coordination

2.

B) Dynamic flexibility

3.

C) Static strength

4.

D) Extent flexibility

5.

E) Cognitive ability

________ refers to a dimension of intellectual ability which involves
identifying a logical sequence in a problem and using this logical
sequence to solve the problem.
1.

A) Inductive reasoning

2.

B) Spatial visualization

3.

C) Form perception

4.

D) Visual perception


5.

E) Visual prosthesis

True - False Questions
Recent U.S. legislation has instituted mandatory retirement at 70 in order
to ensure that jobs are available for younger workers.

1.

True

2.

False

Women being passed over for promotion even when they are performing
better than men is an example of a discriminatory practice.
1.

True

2.

False

A person suffering from alcoholism is not classified as disabled according
to the U.S. Equal Employment Opportunity Commission, as alcoholism is
self-induced.
1.

True

2.

False

Physical abilities may be defined as the capacity to do tasks that demand

stamina, dexterity, strength, and similar characteristics.
1.

True

2.

False

Improving recruiting practices and making selection systems more
transparent are ways of preventing target groups from being underutilized.
1.

True

2.

False


Two colleagues who bond over similarities of growing up in a Frenchspeaking locality can be said to have deep-level similarities rather than
surface-level similarities.
1.

True

2.

False

In general, older employees have lower rates of avoidable absence than
do younger employees. However, they have equal rates of unavoidable
absence, such as sickness absences.
1.

True

2.

False

The structures and measures of intellectual abilities generalize across
cultures.
1.

True

2.

False

Unfair discrimination involves noticing and being aware of individual
characteristics among people in a group.
1.

True

2.

False

Perceptual speed is the ability to imagine how an object would look if its
position in space were changed.
1.

True

2.

False

There has been a significant decrease in the female participation in the
workforce over the past 40 years.
1.

True

2.

False


Hispanics can be of any race.
1.

True

2.

False

Memory is not a component of intelligence and is considered as a
separate faculty.
1.

True

2.

False

Federal law in the United States prohibits discrimination against
employees based on sexual orientation.
1.

True

2.

False

Denying overseas assignments to certain deserving employees over
others is a form of exclusion, a kind of workplace discrimination.
1.

True

2.

False

Targeting recruiting messages to specific demographic groups
underrepresented in the workforce is an example of unfair discrimination.
1.

True

2.

False

Over the past 50 years the earnings gap between Whites and other racial
and ethnic groups has decreased significantly.
1.

True

2.

False


The U.S. Bureau of the Census does not allow for classification of
individuals by race.
1.

True

2.

False

Inductive reasoning is the ability to identify a logical sequence in a
problem and then solve the problem.
1.

True

2.

False

According to the Americans with Disabilities Act, employers are under no
obligation to make accommodations for individuals with physical or
mental disabilities.
1.

True

2.

False

Using mental-ability tests for promotion leads to unfavorable outcomes
for racial and ethnic groups and hampers efforts toward diversity
management.
1.

True

2.

False

A method of enhancing workforce diversity is to target recruiting
messages to specific demographic groups who are underrepresented in
the workforce.
1.

True

2.

False

Differences in easily perceived characteristics, such as gender, race,
ethnicity, age, or disability, give rise to surface-level diversity.
1.

True


2.

False

A diversity program effective in improving representation in management
is a strategy to measure the representation of minorities in managerial
positions.
1.

True

2.

False

There is a strong correlation between intelligence and job satisfaction.
1.

True

2.

False

Older people are more likely to quit and change jobs than younger
employees.
1.

True

2.

False

The less complex a job in terms of information-processing demands, the
more general intelligence and verbal abilities will be necessary to perform
successfully.
1.

True

2.

False

Flexible work schedules and telecommuting hamper efforts to increase
diversity within organizations.
1.

True

2.

False

Effective diversity management involves eliminating unfair discrimination.
1.

True

2.

False