152 test bank with answers for organizational behaviour 9th edition đề thi trắc nghiệm

Organizational Behaviour 9th Edition
84 Free Test Bank True – False Questions
68 Free Test Bank Multiple Choice Questions
The relatively new field of research that has emerged with the objective of
identifying internal systems and structures that are associated with
successful companies is called:
1.

the organizational behaviour systems perspective.

2.

the comparative organizations perspective.

3.

the organizational learning perspective.

4.

the organizational effectiveness perspective.

5.

the high-performance work practices perspective.

Organizational behaviour knowledge:
1.

originates mainly from models developed in chemistry and other natural sciences.

2.

accurately predicts how anyone will behave in any situation.

3.

is more appropriate for people who work in computer science than in marketing.

4.

5.

helps us to understand and influence the behaviours of others in organizational
settings.
None of the answers apply.

Which of the following relates to the perspective that organizations are
open systems?
1.

The organization adjusts its services to satisfy changing consumer demand.

2.

The organization finds a substitute resource in anticipation of a future shortage of
the resource previously used to manufacture the product.

3.

Production and sales employees coordinate their work activities to provide a more

efficient work process.

4.

The organization changes its products to suit customer needs.


5.

All of the answers are correct.

Which of the following typically results in a loss of organizational
memory?
1.

The processes used to make a unique product are incorrectly documented.

2.

The company lays off nearly one-quarter of its workforce.

3.

4.
5.

The company sells one of its divisions (including employees in that division) to
another organization.
All of the answers are correct.
The processes used to make a unique product are incorrectly documented and the

company lays off nearly one-quarter of its workforce.

According to the author of Canadian Organizational Behaviour,
organizational behaviour knowledge:
1.

should never be used to influence the behaviour of other people.

2.

should be used mostly by managers and senior executives.

3.

4.
5.

should never replace your common sense knowledge about how organizations
work.
is relevant to everyone who works in organizations.
should never be used to influence the behaviour of other people and should be
used mostly by managers and senior executives.

Organizational memory is best described as:
1.

the total terabytes of hard disk space available on computers throughout an
organization.

2.

the ability of senior executives to recall important information about the company's
products, services, and employees.

3.

the storage and preservation of intellectual capital within an organization.

4.

the ability of employees throughout the organization to recall important information
about the company's products and services.

5.

the extent to which potential customers are able to recall specific products and
services provided by an organization.


Intellectual capital consists of:
1.

knowledge that employees possess and generate.

2.

the knowledge captured in an organization's systems and structures.

3.

the value of the organization's relationship with customers.

4.

All of the answers are correct.

5.

knowledge that employees possess and generate and the knowledge captured in
an organization's systems and structures.

The organizational learning perspective states that an organization's
effectiveness depends on:
1.

extracting information and ideas from the external environment and through
experimentation.

2.

ensuring that knowledge is shared throughout the organization.

3.

ensuring that employees effectively use the knowledge available to them.

4.

All of the answers are correct.

5.

ensuring that knowledge is shared throughout the organization and that
employees effectively use the knowledge available to them.

Which of the following is included in the open systems perspective of
organizations?
1.

Inputs

2.

Subsystems

3.

Outputs

4.

Feedback from the environment

5.

All of the answers are correct.

Two of the most widely mentioned high-performance work practices in
organizational behaviour are:
1.

effective recruitment and hiring practices.


2.

ethical business practices and corporate social responsibility.

3.

avoiding counterproductive work behaviours and increasing workforce diversity.

4.

5.

minimizing political behaviours and encouraging cooperation among
organizational members.
increasing employee involvement and job autonomy.

As part of the knowledge management process, experimentation mainly
affects:
1.

measuring intellectual capital

2.

knowledge acquisition

3.

organizational memory

4.

knowledge sharing

5.

unlearning

Knowledge management is an extension of:
1.

traditional accounting methods of measuring corporate assets.

2.

the organizational learning perspective of organizational behaviour.

3.

Page 23 of 50microeconomic principles of supply and demand.

4.

the efficiency model of industrial engineering.

5.

None of the answers apply.

Intellectual capital refers to:
1.

how much money an organization spends on training and development.

2.

the stock of knowledge that resides in an organization.

3.

the percentage of information available that is actually used productively by the
organization.

4.

the total cost of computers and other ''intelligent'' machines in the organization.

5.

the cost of hiring a typical employee.


Which of the following is an example of knowledge acquisition?
1.
2.

3.
4.

5.

Surveying employees about their attitudes towards recent corporate changes.
Developing a training program for employees to learn the latest software for their
jobs.
Encouraging employees to share their knowledge with coworkers.
Hiring people who bring valuable knowledge that is not available from current
employees.
All of the answers are examples of knowledge acquisition.

Which of these statements about the field of OB is FALSE?
1.

Organizational behaviour scholars study individual, team, and structural
characteristics that influence behaviour within organizations.

2.

The field of OB has adopted concepts and theories from other fields of inquiry.

3.

Organizational behaviour emerged as a distinct field around the 1940s.

4.

Given the specific utility of the field, OB is useful for the managers in the

organizations and not the employees.

5.

OB scholars study what people think, feel, and do in and around organizations.

Which of the following best describes the high-performance work
practices perspective?
1.

2.

Organizations that want to be effective should strive for "one best practice"
strategy.
A particular action may have different consequences depending on the situation.

3.

All organizations should be viewed as being made up of many different parts
which contribute to high performance.

4.

Effective organizations incorporate several workplace practices that leverage the
potential of human capital.

5.

All of the answers are correct.

The open systems perspective of organizational behaviour states that:
1.

organizations take their sustenance from the environment and in turn affect that
environment.

2.

organizations can operate efficiently by focussing on what they do best and
ignoring changes in the external environment.

3.

people are the only important and valued organizational input.

4.

organizations should be viewed as machines with one working part.

5.

All of the answers are correct.

Which of these statements about the field of organizational behaviour is
TRUE?
1.
2.

3.

4.

5.

Organizational behaviour emerged as a distinct field during the 1980s.
The origins of some organizational behaviour concepts date back to Plato and
other Greek philosophers.
Information technology has almost no effect on organizational behaviour.
The field of organizational behaviour relies exclusively on ideas generated within
the field by organizational behaviour scholars.
The origins of organizational behaviour are traced mainly to the field of economics.

A technology company wants to move into the field of wireless
communications. Unfortunately, few of its employees know enough about
the basic technology to acquire emerging knowledge about that field or to
launch a separate business unit to enter that market. With respect to
learning about wireless technology knowledge, this organization has:
1.

too much structural capital.

2.

low organizational memory.

3.

high human capital but low relationship capital.

4.

too much of an open system.

5.

low human capital.


Organizations can retain intellectual capital by:
1.

transferring human capital into structural capital.

2.

encouraging employees to take early retirement.

3.

discouraging employees from communicating with each other.

4.

All of the answers are correct.

5.

None of the answers apply.

Which of these statements about the field of organizational behaviour is

FALSE?
1.

Organizational behaviour scholars study individual, team, and structural
characteristics that influence behaviour within organizations.

2.

Leadership, communication, and other organizational behaviour topics were not
discussed by scholars until the 1940s.

3.

Organizational behaviour emerged as a distinct field around the 1940s.

4.

The field of OB has adopted concepts and theories from other fields of inquiry.

5.

OB scholars study what people think, feel, and do in and around organizations.

Which organizational behaviour perspective discusses inputs, outputs,
and feedback?
1.

Mechanistic perspective

2.

Open systems perspective

3.

Goal-attainment perspective

4.

Organizational learning perspective

5.

Stakeholder perspective


ACME Software Ltd has developed a training program to make employees
more aware of how their job performance affects customers and other
employees within the organization. This training program relates most
closely with which of the following concepts?
1.

Contingency anchor

2.

Grounded theory

3.

Open systems perspective

4.

Marketing principles

5.

Organizational efficiency

In the field of organizational behaviour, organizations are best described
as:
1.

legal entities that must abide by government regulations and pay taxes.

2.

physical structures with observable capital equipment.

3.

social entities with a publicly stated set of formal goals.

4.

groups of people who work interdependently towards some purpose.

5.

any social entity with profit-centred motives and objectives.

The amount of outputs relative to inputs in the organization's
transformation process is referred to as:
1.

organizational efficiency

2.

organizational effectiveness

3.

organizational deficiency

4.

transformational quotient

5.

organizational footprint


A computer maintenance company wants to ''capture'' the knowledge that
employees carry around in their heads by creating a database where
employees document their solutions to unusual maintenance problems.
This practice tries to:
1.

transform intellectual capital into knowledge management.

2.

transfer human capital into structural capital.

3.

prevent relationship capital from interfering with human capital.

4.

reduce the amount of human capital.

5.

transfer structural capital into relationship capital.

Organizational memory refers to:
1.
2.

its ability to hire more people with good memorization skills.
its level of current knowledge so it can bring in new knowledge from the
environment.

3.

its storage and preservation of intellectual capital.

4.

its ability to unlearn knowledge.

5.

its ability to conduct memorable work.

Twice each year, a major car parts manufacturer brings together
production and engineering specialists from its eight divisions to discuss
ideas, solutions, and concerns. This helps to minimize the ''silos of
knowledge'' problem that exists in many organizations. This practice is
primarily an example of:
1.

relationship capital

2.

experimentation

3.

knowledge sharing

4.

documentation

5.

organizational unlearning


Which of the following is a form of knowledge acquisition?
1.

Hiring job applicants.

2.

Research and development.

3.

Information sessions where employees describe to colleagues unique incidents
involving customers.

4.

All of the answers are correct.

5.

Hiring job applicants and research and development.

Organizations should ''unlearn'':
1.

in many situations involving organizational change.

2.

whenever new knowledge is brought into the organization.

3.

whenever the organization shifts from communities of practice to experimentation
in the knowledge acquisition process.

4.

All of the answers are correct.

5.

None of the answers apply.

Which of the following perspective is consistent with the concept of
organizational effectiveness?
1.

Open systems perspective

2.

Organizational learning perspective

3.

High-performance work practices perspective

4.

Stakeholder perspective

5.

All the answers are correct.


Eastern University performs a daily computer search through newspaper
articles to identify any articles about the university or its faculty members.
University administrators use this information to receive feedback about
how the public reacts to university activities. In knowledge management,
searching for newspaper articles and other external writing about the
organization is mainly a form of:
1.

knowledge acquisition

2.

communities of practice

3.

organizational unlearning

4.

knowledge sharing

5.

documentation

Which of the following is NOT a concern expressed with respect to highperformance work practices (HPWP) perspective?
1.

HPWPs increase work stress for employees.

2.

Even when HPWPs are successful, management is reluctant to share the financial
benefits with workers.

3.

The HPWP perspective lacks theoretical understanding of why such practices
improve performance.

4.

HPWPs satisfy shareholder and customer needs at the expense of employee wellbeing.

5.

The HPWP perspective fails to consider the impact of such practices on the

environment and society.

68 Free Test Bank for Canadian Organizational
Behaviour 9th Edition by McShane Multiple Choice
Questions - Page 2
Which of the following is NOT considered an individual outcome in the
integrative model of organizational behaviour?
1.

Behaviour


2.

Decisions

3.

Social networks

4.

Well-being

5.

Organizational citizenship

Which of the following is NOT a benefit of telecommuting according to
research?

1.

It reduces stress.

2.

It improves job satisfaction.

3.

It makes employees feel more empowered.

4.

It reduces costs for the employer.

5.

It reduces pollution.

To form research questions, collect data, and test hypotheses against
those data organizational behaviour scholars rely on:
1.

systematic research.

2.

closed systems theory.

3.

grounded theory.

4.

All of the answers are correct.

5.

contingency theory.

Employees, suppliers, and governments:
1.

are organizational stakeholders.

2.

are rarely considered in organizational behaviour theories.

3.

represent the three levels of analysis in organizational behaviour.

4.

are excluded from the open systems anchor.

5.

All of the answers are correct.


Which of the following statements is FALSE?
1.

Employment relationships are shifting towards the idea that companies must
provide employees a high degree of job security, possibly even a job for life.

2.

Generation X employees bring somewhat different values and needs to the
workplace than those of baby boomers.

3.
4.

5.

The workforce is becoming more diverse.
Successful firms increasingly rely on values rather than direct supervision to guide
employee decisions and behaviour.
More work-life balance is an emerging issue in the employment relationship.

The contingency anchor of organizational behaviour states that:
1.

we should have a second OB theory to explain the situation in case our first choice
doesn't work.

2.

OB theories must view organizations as systems that need to adapt to their
environments.

3.

there is usually one best way to resolve organizational problems.

4.

a particular action may have different consequences in different situations.

5.

All of the answers are correct.

Virtual work:
1.
2.

is more common in Canada than in the United States.
occurs when job applicants are asked to pretend they are performing the job in the
interview setting in order to determine their ability to perform that work.

3.

tends to improve an employee's social involvement in the organization.

4.

can potentially reduce employee stress.

5.

None of the answers apply.

Which of the following is identified as an emerging field from which
organizational behaviour is acquiring new knowledge?
1.

Industrial engineering


2.

Information systems

3.

Anthropology

4.

Economics

5.

Psychology

Which of these statements about globalization and organizational
behaviour is TRUE?
1.

Globalization has little or no effect on organizational behaviour.

2.

Globalization has forced organizational behaviour researchers to study only large
multinational businesses.

3.

Globalization emphasizes the need to recognize the contingencies of effective
organizational behaviour practice in diverse cultures.

4.

Globalization has forced organizational behaviour textbooks to study only
companies with headquarters in North America.

5.

Globalization has forced organizational behaviour researchers to study only large
multinational businesses and forced organizational behaviour textbooks to study
only companies with headquarters in North America.

According to the multiple levels of analysis anchor:
1.

organizational behaviour is mainly the study of how all levels of the organizational
hierarchy interact with the external environment.

2.

OB topics typically relate to the individual, team, and organizational levels of
analysis.

3.

there are eight levels of analysis that scholars should recognize when conducting
OB research.

4.
5.

organizational events can be studied from only one level of analysis.
our understanding of organizational behaviour increases with the level of
mathematical analysis applied to create the models.

What effect does teleworking have in the workplace?
1.
2.

Teleworking tends to improve the teleworker's work-life balance.
Teleworking forces corporate leaders to evaluate employees more from their work
results rather than their ''face time''.

3.
4.

5.

Under some circumstances, teleworking increases the teleworker's productivity.
Teleworking increases the risk that employees feel socially isolated from each
other.
All of the answers are correct.

According to the integrative model of organizational behaviour, which of
the following is classified as an organizational input?
1.

Motivation

2.

Organizational citizenship

3.

Social networks

4.

Organizational culture

5.

Communication

Personalities, beliefs, values, and attitudes are:
1.

secondary categories of workforce diversity.

2.

primary categories of workforce diversity.

3.

categories of deep-level workforce diversity.

4.

not considered categories of diversity.

5.

a result of generational psychometrics.

Corporate social responsibility is most closely related to which of these
organizational behaviour trends?
1.

Workforce diversity.

2.

Employment relationships.

3.

Virtual work.

4.

Globalization.

5.

Workplace values and ethics.


Globalization occurs when an organization:
1.

actively participates in other countries and cultures.

2.

serves diverse customers within the firm's home country.

3.

has a diverse workforce within the firm's home country.

4.

All of the answers are correct.

5.

serves diverse customers within the firm's home country and has a diverse
workforce within the firm's home country.

Which of these statements is consistent with the four anchors of
organizational behaviour?
1.

Organizational behaviour theories must apply universally to every situation.

2.

Organizations are like machines that operate independently of their external
environment.

3.
4.

5.

Each OB topic relates to only one level of analysis.
The field of organizational behaviour should rely on other disciplines for some of
its theory development.
None of these statements is consistent with the OB anchors.

The topic of ethics is most closely associated with:

1.

workplace values.

2.

the scientific method.

3.

workforce diversity.

4.

the open systems anchor.

5.

the contingency approach to organizational behaviour.

Stable, long-lasting beliefs about what is important in a variety of
situations are:
1.

called intellectual capital.

2.

the foundations of the open systems anchor.

3.

the main reason why organizations fail to adapt.

4.

rarely studied in the field of organizational behaviour.

5.

called values.

Which of the following does NOT represent a belief that anchors
organizational behaviour?
1.
2.

OB should view organizations as closed systems.
OB should assume that the effectiveness of an action usually depends on the
situation.

3.

OB should draw on knowledge from other disciplines.

4.

OB should rely on the systematic research methods to generate knowledge.

5.

OB topics can be studied from multiple levels of analysis.

Which of the following concept is most closely associated with corporate
social responsibility?
1.

knowledge management

2.

sociological theories

3.

entrepreneurship

4.

open systems perspective

5.

triple-bottom-line philosophy

Stakeholders include:
1.

shareholders

2.

employees

3.

suppliers

4.

governments

5.

All of the answers are correct.


The degree to which a person minimizes conflict between work and
nonwork demands refers to:
1.

life choice balance.

2.

stress management.

3.

quality of life issues.

4.

Personal-professional actualization.

5.

None of the answers apply.

The triple-bottom-line philosophy says that:
1.

companies should pay three times more attention to profits than to employee
wellbeing.

2.

the main goal of all companies is to satisfy the needs of three groups: employees,
shareholders, and suppliers.

3.

business success increases by having three times more contingent workers than
permanent employees.

4.
5.

companies should pay attention to local, national, and global customers.

companies should try to support the economic, social, and environmental spheres
of sustainability.

Values have become more important in organizational behaviour because
of:
1.

increased demand for corporate social responsibility.

2.

increased pressure on organizations to engage in ethical practices.

3.

direct supervision is expensive and incompatible to today's workforce.

4.

All of the answers are correct.

5.

None of the answers apply.


Which of the following statements about Canada's population and
workforce is FALSE?
1.

More than half of immigrants to Canada over the past decade were born in
Europe.

2.

The participation of visible minorities in the workforce has increased over the past
few decades.

3.

Generation X employees bring somewhat different needs and expectations to the
workplace than their Baby Boomer counterparts.

4.

Canada is becoming a more multicultural society.

5.

Workforce diversity presents both opportunities and challenges to organizations.

Which of the following is an anchor of organizational behaviour
knowledge?
1.

diversity anchor.

2.

stakeholder anchor.

3.

open systems anchor.

4.

socioeconomic anchor.

5.

multiple levels of analysis anchor.

Which discipline has provided organizational behaviour with much of its
theoretical foundation for team dynamics, organizational power, and
organizational socialization?
1.

Sociology

2.

Psychology

3.

Economics

4.

Industrial engineering

5.

Political science


Which of these statements about corporate social responsibility (CSR) is
FALSE?
1.
2.

Most companies now publically report on their CSR practices.
CSR emphasizes the economic, social, and environmental spheres of
sustainability.

3.

Most Canadians expect companies to engage in CSR.

4.

CSR is closely related to the topics of values and ethics.

5.

An organization's perceived level of CSR influences whether people apply for work
with that organization.

Which of the following statements about the field of organizational

behaviour is FALSE?
1.

OB is the study of what people think, feel, and do in and around organizations.

2.

OB emerged as a distinct field of inquiry in the 1940s.

3.

OB is a self-contained discipline, independent of other disciplines.

4.

Page 38 of 50OB theories are usually tested using the scientific method.

5.

Many OB theories are contingency-oriented.

According to a recent survey how many Canadians would be willing take a
pay cut to improve their work-life balance?
1.

One-third would agree.

2.

Nearly half would refuse.

3.

Fewer than 10 percent would accept.

4.

Nearly no one would agree.

5.

None of the answers apply.

Which of the following is NOT a conceptual anchor in organizational
behaviour?
1.

Contingency anchor


2.

Systematic research anchor

3.

Organizational effectiveness anchor

4.

Multidisciplinary anchor

5.

Multiple levels of analysis anchor

Which of the following is considered surface-level diversity?
1.

Physical qualities.

2.

Gender.

3.

Ethnicity.

4.

Age

5.

All of the answers are correct.

Which of the following statements is TRUE?
1.

Canada is becoming a more homogeneous society.

2.

Deep-level diversity includes characteristics over which we have some control.

3.

Most Canadians believe that the government should disband multiculturalism.

4.

Diversity offers tremendous advantages to organizations with almost no
disadvantages.

5.

Nearly one-half of all immigrants to Canada over the past decade were born in the
United States.

Which of the following is NOT an anchor of organizational behaviour?
1.

Contingency anchor

2.

Open systems anchor

3.

Multidisciplinary anchor

4.

Systematic research anchor

5.

Multiple levels of analysis anchor


Workforce diversity:
1.

includes the entry of younger people to the workforce.

2.

can potentially improve decision making and team performance in organizations.

3.

is increasing in Canada.

4.

includes the increasing proportion of visible minorities in the workforce.

5.

All of the answers are correct.

84 Free Test Bank for Canadian Organizational
Behaviour 9th Edition by McShane True - False
Questions - Page 1
The organizational learning perspective is also known as the knowledge
management perspective.
1.

True

2.

False

Knowledge acquisition can only be achieved through formal education.
1.

True

2.

False

The most efficient companies are not necessarily the most effective ones.
1.

True

2.

False

A key variable in the high-performance work practices (HPWP) model is
employee competence.
1.

True

2.

False


Organizational memory includes knowledge embedded in the
organization's systems and structures.
1.

True

2.

False

Experimentation is considered a valid knowledge acquisition strategy.
1.

True

2.

False

Evidence indicates that applying organizational behaviour knowledge
tends to improve the organization's financial performance.
1.

True

2.

False

One criticism of the high-performance work practices perspective is that it
promotes shareholder and customer satisfaction at the expense of
employee well-being.
1.

True

2.

False

All organizations have a collective sense of purpose.
1.

True

2.

False

Human memory plays a critical role in organizational memory.
1.

True

2.

False

An important principle in organizational behaviour is that OB theories
should never be used to question or rebuild one's mental models.
1.

True


2.

False

One problem with the term "organizational effectiveness'' is that it has too
many substitute labels, and almost as many definitions.
1.

True

2.

False

The study of OB wasn't formally organized until the 1970s.
1.

True

2.

False

Successful organizations should never ''unlearn'' knowledge that they
have previously gained, because all knowledge is valuable.
1.

True

2.

False

Intellectual capital includes relationship capital.
1.

True

2.

False

One of the fastest ways to acquire knowledge is to hire individuals or
purchase entire companies that have valued knowledge.
1.

True

2.

False

Organizational behaviour knowledge helps us influence people and
organizational events.
1.

True

2.

False


The open systems perspective emphasizes that organizations are
effective when they maintain a good "fit" with their external environments.
1.

True

2.

False

The goal attainment definition of effectiveness focuses on whether the
organization achieves its stated goals.
1.

True

2.

False

One problem with the open systems perspective is that it neglects to
focus on how well the organization operates internally.
1.

True

2.

False

Organizational efficiency refers to the amount of outputs relative to inputs
in the transformation process.
1.

True

2.

False

More than 1,000 years ago, Chinese factories were producing 125,000 tons
of iron each year.
1.

True

2.

False

Social entities are called organizations only when their members work
interdependently toward some purpose.
1.

True

2.

False