132 test bank for management the new workplace 7th edition

132 Test Bank for Management The New Workplace
7th Edition
Multiple Choice Questions - Page 1
____ provide the raw materials needed for output production.
1.

a.Competitors

2.

b.Customers

3.

c.Developing nations

4.

d.Suppliers

5.

e.Retailers

McDonald's, the fast-food chain, opened its first drive-thru hamburger
outlet in China in the autumn of 2005 to capitalize on growing car
ownership and demand for western-style fast food in the nation.
McDonald's added drive-thrus in response to changes in the ____
dimension of China's general environment.
1.

a.sociocultural

2.

b.technological

3.

c.economic

4.

d.competitors

5.

e.suppliers

Firoza Ismail sells Coca-Cola at her convenience store in British
Columbia. Ismail would be considered a part of Coca-Cola's:
1.

a.general environment

2.

b.demographic environment

3.

c.economic environment

4.

d.task environment


5.

e.channel environment

Which of the following is a part of the legal-political dimension?
1.

a.geographical distribution, population density, age, educational levels

2.

b.fair trade statutes, safety laws, protective legislation, export restrictions

3.

c.consumer purchasing power, unemployment rate, interest rates

4.

d.legislative branches of the government and number of laws passed each year

5.

e.geographical distribution, fair trade status, consumer purchasing power

The ability of customers to affect an organization's reputation and sales
through Internet sites is an example of something that could be found in
the ____.
1.

a.internal environment

2.

b.task environment

3.

c.work environment

4.

d.general environment

5.

e.demographic environment

Mike Wood and Jim Marggraff discovered that as parents become more
educated, they have higher demands for educational toys. Therefore, the
LeapPad, an educational toy, was born. The creators of this new product
had to keep all of the following in mind EXCEPT:
1.

a.internal environment

2.

b.external environment

3.

c.task environment

4.

d.employee environment

5.

e.organizational environment


The ____ environment represents the outer layer of the environment and
affects organizations ____.
1.

a.task; indirectly

2.

b.general; directly

3.

c.internal; directly

4.

d.internal; indirectly

5.

e.general; indirectly

Lying at the heart of Chinese culture, ____ is a supportive, mutually
beneficial connection between two people.
1.

a.kaizen

2.

b.ganqing

3.

c.renqing

4.

d.kansei

5.

e.guanxi

The ____ includes all elements existing outside the boundary of the
organization that have the potential to affect the organization.
1.

a.organizational environment

2.

b.internal environment

3.

c.task environment

4.

d.general environment

5.

e.technological environment


In the business world, computer networking and the use of
microprocessors have allowed managers to monitor and control
numerous automated production lines from off-site locations. This ability

to increase productivity reflects how the ____ influences the general
environment.
1.

a.sociocultural dimension

2.

b.legal-political dimension

3.

c.economic dimension

4.

d.technological dimension

5.

e.corporate culture dimension

When The Dallas Times launched a Spanish-language newspaper, El
Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin
American news and sports, it was responding to changes in the ____
dimension.
1.

a.sociocultural

2.

b.technological

3.

c.economic

4.

d.competitors

5.

e.suppliers

Which of these is NOT a part of an organization's general environment?
1.

a.technological

2.

b.economic

3.

c.competitors

4.

d.legal-political

5.

e.sociocultural


Which of these is a part of an organization's internal environment?
1.

a.its customers

2.

b.employees

3.

c.the consumer price index

4.

d.its suppliers

5.

e.its competitors

The ____ dimension of the general environment includes federal, state,

and local government regulations.
1.

a.technological

2.

b.legal-political

3.

c.economic

4.

d.sociocultural

5.

e.international

Which of the following is a dimension of the general environment?
1.

a.competitors

2.

b.labor market

3.

c.current employees

4.

d.economic

5.

e.customers

The organization's external environment has two layers: ____ and ____.
1.

a.general; task

2.

b.general; internal

3.

c.internal; task

4.

d.task; cultural

5.

e.cultural; general

The internal environment includes:
1.

a.current employees, management, and the corporate culture

2.

b.current employees, management, but not the corporate culture

3.

c.government, technology, and the economy

4.

d.government, technology, corporate culture, and the economy

5.

e.corporate culture alone

An interest group that works within the legal-political framework to
influence companies to behave in socially responsible ways is called a:
1.

a.pressure group

2.

b.legal group

3.

c.political influence group

4.

d.social alliance

5.

e.stakeholder coalition

Anyone considering doing business in China, according to Spotlight on
Skills in Chapter 2, should keep in mind all of the following rules except:
1.

a.Business is always personal

2.

b.Don't skip the small talk

3.

c.Remember that relationships are not short-term

4.

d.Be efficient with use of time

5.

e.Make contact frequently


China has been referred to as "the workshop of the world" because so
many manufacturers have relocated their operations to China to take
advantage of its cheap, productive labor. The influence of the "workshop
of the world" on global manufacturing illustrates which dimension of the
general environment?
1.

a.national dimension

2.

b.global dimension

3.

c.international dimension

4.

d.task dimension

5.

e.ethnocentric dimension

The ____ represents people in the environment who can be hired to work
for the organization.
1.

a.competitors

2.

b.labor market

3.

c.suppliers

4.

d.customers

5.

e.government

When Maytag, an appliance manufacturer, buys microprocessors from
Intel for its new washing machines, the action occurs in the ____
dimension of the ____ environment.

1.

a.customer; task

2.

b.customer; general

3.

c.competitor; task

4.

d.supplier; task

5.

e.economic; task


China has been referred to as "the workshop of the world" because so
many manufacturers have relocated their operations to China to take
advantage of its cheap, productive labor. One company that has recently
moved to China is Japan's leading producer of paper. The ____ dimension
of the external environment is involved in the Japanese company's
relocation.
1.

a.sociocultural

2.

b.competitors

3.

c.technological

4.

d.labor market

5.

e.legal-political

A number of foreign companies have decided to halt outsourcing work to
India because of a new tax ruling passed by the Indian legislature that
would enable the Indian government to take part of the companies'
worldwide earnings. This is an example of the ____ dimension of the
general environment.
1.

a.technological

2.

b.legal-political

3.

c.task

4.

d.sociocultural

5.

e.economic

Consumers think of salmon as pink, but the pink coloration is a result of a
food additive. Salmon is naturally a grayish color. Salmon farmers in the
European Union (EU) will have to stop adding the pink additive due to a
new food safety initiative enacted by the EU. This is an example of a
change in the:
1.

a.technological dimension

2.

b.sociocultural dimension


3.

c.task environment

4.

d.economic dimension

5.

e.legal-political dimension

The general economic health of the country or region is typically
determined by:
1.

a.geographical distribution, population density, age, and educational levels

2.

b.fair trade statutes, safety laws, protective legislation, and export restrictions

3.

c.consumer purchasing power, unemployment rate, interest rates

4.

d.legislative branches of the government and number of laws passed each year

5.

e.geographical distribution, fair trade status and consumer purchasing power

Which of the following is a part of the task environment for Dell, a U.S.
computer manufacturer?
1.

a.Inflation rate

2.

b.Hewlett-Packard (H-P), a computer manufacturer

3.

c.Securities and Exchange Commission (SEC), a government regulating agency

4.

d.Amazon.com, an on-line bookseller

5.

e.Dell's corporate culture

Applebee's, T.G.I. Friday's, and Outback Steakhouse are locked in a titanic
power struggle to dominate the restaurant industry. They can be
described as:
1.

a.suppliers

2.

b.competitors

3.

c.customers

4.

d.labor market operators

5.

e.co-conspirators


In past years, women in India have wanted a lighter complexion. Annual
sales for skin lightening ointments in India were approximately $150
million. In the current decade, people in India have come to view skin
lightening as a demeaning process and one that no woman should engage
in. This is an example of a change in the:
1.

a.legal-political dimension

2.

b.economic dimension

3.

c.technological dimension

4.

d.corporate culture dimension

5.

e.sociocultural dimension

Traditionally, many manufacturer and ____ relationships have been
adversarial. Recently, companies are finding that cooperation is the key to
saving money, maintaining quality, and speeding products to market.
1.

a.government

2.

b.employee

3.

c.supplier

4.

d.special interest groups

5.

e.customer

Scientific and technological advancements in a specific industry as well
as in society at large are included in which general environment?
1.

a.sociocultural dimension

2.

b.legal-political dimension

3.

c.economic dimension

4.

d.technological dimension

5.

e.corporate culture dimension


Which of the following is NOT one of the sectors of task environment?
1.

a.competitors

2.

b.labor market

3.

c.current employees

4.

d.economics

5.

e.customers

Which dimension of the general environment represents events
originating in foreign countries as well as opportunities for American
companies in other countries?
1.

a.national dimension

2.

b.global dimension

3.

c.international dimension

4.

d.task dimension

5.

e.ethnocentric dimension

The dimension of the general environment representing the demographic
characteristics, norms, customs, and values of the population within
which the organization operates is referred to as a(n):
1.

a.legal-political dimension

2.

b.economic dimension

3.

c.technological dimension

4.

d.corporate culture dimension

5.

e.sociocultural dimension

67 Free Test Bank for Management The New
Workplace 7th Edition Daft Multiple Choice Questions Page 2


Which of these represent a phrase or sentence that succinctly expresses
a key corporate value?
1.

a.symbol

2.

b.story

3.

c.culture

4.

d.hero

5.

e.slogan

Symbols, stories, and heroes are important because they:
1.

a.entertain executive level management

2.

b.address the concerns of government

3.

c.acquaint customers to the organization

4.

d.characterize an organization's culture

5.

e.give employees something to talk about

Heroes are important in a corporate culture because they:
1.

a.entertain executive level management

2.

b.address the concerns of government

3.

c.acquaint customers with the organization

4.

d.exemplify the character and attributes of an organization's culture

5.

e.give employees something to talk about

All of the following are types of corporate cultures EXCEPT:
1.

a.adaptability culture

2.

b.involvement culture

3.

c.consistency culture

4.

d.democratic culture

5.

e.achievement culture

The involvement culture has a(n) ____ focus on the involvement and
participation of employees to rapidly meet changing needs from the
environment.
1.

a.external

2.

b.internal

3.

c.structural

4.

d.competitive

5.

e.technological

If a company emphasizes that "no purchase is complete until the
customer is satisfied," then it is:
1.

a.utilizing a symbol

2.

b.communicating its values to customers

3.

c.using a slogan to present its values to customers and employees

4.

d.utilizing a hero for the purpose of conveying values

5.

e.using customers to harass the employees

Harold Geneen ran ITT in the 1960s. He publicly humiliated his top 120
executives monthly at grueling four-day, 14-hour meetings. What type of
symbolic management tool was Geneen using?
1.

a.ceremonies

2.

b.reinforcement

3.

c.symbols

4.

d.slogans

5.

e.none of these


A high-performance culture is based on all of the following except:
1.

a.solid organizational mission

2.

b.shared adaptive values

3.

c.individual employee ownership of bottom-line results

4.

d.individual employee ownership of organization's cultural backbone

5.

e.singular focus on business results

When Fordham Middle School gives an award each school month to one
student who has involved himself or herself in some worthy cause, it is an
example of a:
1.

a.story

2.

b.hero

3.

c.symbol

4.

d.ceremony

5.

e.slogan

In a study by Kotter and Haskett evidence is provided to support the claim
that ____ is important for performance.
1.

a.managing cultural values

2.

b.leading partnerships within an industry

3.

c.surveying the external environment

4.

d.managing client relationships as boundary spanners

5.

e.empowering employees

Kodak's "Share Moments. Share Life." represents a:
1.

a.ceremony

2.

b.symbol

3.

c.ritual


4.

d.slogan

5.

e.cultural motto

____ are associated with the surface level of organizational culture.
1.

a.Values

2.

b.Norms

3.

c.Manners of dress

4.

d.Beliefs

5.

e.All of these

Which of the following would be considered a visible representation of
organizational culture?
1.

a.All department heads have an executive office.

2.

b.Each department has an award plaque for employee of the month.

3.

c.All employees are dressed in professional business attire.

4.

d.Top level executives drive company-owned sports cars.

5.

e.All of these would be considered visual representations of organizational culture.

Ceremonies are planned activities that make up a special event and are
conducted for the benefit of an audience. Which of the following is NOT an
example of a ceremony?
1.

a.an annual homecoming festivity held for Corvette owners

2.

b.a car dealer's annual sales contest

3.

c.the last day of a laid-off employee

4.

d.an annual sales meeting

5.

e.the introduction of a new generation of a computer


A figure who exemplifies the deeds, character, and attributes of a
corporate culture is referred to as a:
1.

a.symbol

2.

b.story

3.

c.slogan

4.

d.hero

5.

e.culture

The corporate culture:
1.

a.is exactly the same for all companies within an industry.

2.

b.is the same regardless of the organization's environment.

3.

c.holds the people of an organization together.

4.

d.is only important to the top levels of management.

5.

e.is accurately described by none of these.

In today's turbulent activities, the most successful companies involve
every employee in:
1.

a.marketing

2.

b.production

3.

c.entrepreneurial activities

4.

d.creating a cultural paradigm

5.

e.boundary-spanning activities

Which statement about the environment is true?
1.

a.When the environment is dynamic, uncertainty is low.

2.

b.When the environment is unstable, uncertainty is low.

3.

c.When external factors change rapidly, the organization experiences high
uncertainty.


4.

d.The stability of the environment does not determine the structure of the firm.

5.

e.Environmental uncertainty is unaffected by how dynamic an organization is.

An object, act, or event that conveys meaning to others is referred to as a:
1.

a.symbol

2.

b.slogan

3.

c.story

4.

d.hero

5.

e.culture

A cultural leader:
1.

a.is the figurehead of the organization.

2.

b.uses symbols and signals to influence corporate culture.

3.

c.serves as a reference for the rest of the organization.

4.

d.creates moral structure for the organization.

5.

e.monitors sociocultural trends

Managers in adaptive cultures:
1.

a.care deeply about customers and processes that bring about useful change

2.

b.tend to be egotistical

3.

c.value risk-reducing management

4.

d.care only about their immediate work group

5.

e.are described by all of these

Culture tends to differ between ____, but appears similar within ____.
1.

a.organizations; industries

2.

b.people; organizations

3.

c.groups; industries


4.

d.organizations; groups

5.

e.industries; geographical regions

Which of these is a narrative based on true events that is repeated
frequently and shared by organizational employees?
1.

a.symbol

2.

b.slogan

3.

c.story

4.

d.hero

5.

e.culture

An example of a corporate culture can be seen in:
1.

a.an object, act, or event that conveys meaning to others.

2.

b.manner of dress, stories, physical symbols, organizational ceremonies, and
office layout.

3.

c.an association made of organizations with similar interests for the purpose of
influencing the environment.

4.

d.roles assumed by people and or departments that link and coordinate the
organization with key elements of the external environment.

5.

e.an association of people gathered together to discuss areas of disagreement.

Marion Kalhoun had two rules posted next to the front door at his dairy
store. Rule #1: The customer is always right! Rule #2: If the customer is
ever wrong, reread Rule #1. These rules represent:

1.

a.a slogan

2.

b.a story

3.

c.a symbol

4.

d.a ceremonious statement

5.

e.a corporate motto


The consistency culture has a(n) ____ focus and an orientation for a ____
environment.
1.

a.external; stable

2.

b.external; dynamic

3.

c.internal; stable

4.

d.internal; dynamic

5.

e.structural; dynamic

The adaptability culture emerges in an environment that requires ____
response and ____ decision making.
1.

a.fast; high-risk

2.

b.fast; low-risk

3.

c.slow; high-risk

4.

d.slow; low-risk

5.

e.regulated; low-risk

A cultural leader would NOT:
1.

a.articulate a vision of new organizational change

2.

b.generate excitement about the vision

3.

c.make sure that existing slogans match new values

4.

d.knowingly hire new employees who don't share the new vision

5.

e."walk the talk"

Which of these statements about culture is FALSE?
1.

a.CEOs site organizational culture as their most important mechanism for

attracting employees, motivating, and retaining talented employees

2.

b.Culture enables dispersed employees to work in concert toward shared goals
that meet changing needs from the environment.

3.

c.Culture serves as the glue that gives people a sense of belonging.


4.

d.Having a culture directly translates into higher profitability.

5.

e.Cultural values can energize and motivate employees.

The ____ is suited to organizations that are concerned with servicing
specific customers in the external environment but without the intense
need for flexibility and rapid change.
1.

a.adaptability culture

2.

b.clan culture

3.

c.achievement culture

4.

d.consistency culture

5.

e.participative culture

Stories are important to an organization because they:
1.

a.keep the company's key values alive

2.

b.tell employees who is important

3.

c.entertain the employees

4.

d.point out how difficult it is to succeed

5.

e.do all of these

According to Spotlight on Skills in Chapter 2, all of the following are
guidelines to use when conducting business online EXCEPT:
1.

a.know your group before you post

2.

b.crosspost your bloggings

3.

c.do not threaten or insult

4.

d.do not post advertisements

5.

e.if you are responding to one person, send that person a private e-mail


Which of the following is necessary for adapting the organization to
changes in the environment and for coping with high environmental
uncertainty?

1.

a.boundary-spanning roles

2.

b.advertising/public relations

3.

c.inflexibility of management style

4.

d.work-specific task assignments

5.

e.bureaucratic structure

True - False Questions
Wine merchants have seen extraordinary growth in the sale of red wine
and an associated decline in other types of alcoholic beverages because a
large percentage of the Chinese market has adopted red wine
consumption as the fad of the moment. This is an example of how the
sociocultural dimension can influence an industry.
1.

True

2.

False

According to Spotlight on Skills in Chapter 2, one of the rules of doing
business in China is remembering that relationships are short-term.
1.

True

2.

False

Customers and competitors are two important sectors of the economic
dimension of a firm's general environment.
1.

True

2.

False

The outer layer of the external environment is the task environment.
1.

True

2.

False

A slogan is a phrase or sentence that succinctly expresses a key
corporate value.
1.

True

2.

False

The security supervisor who once challenged IBM's chairman because he
wasn't carrying the appropriate clearance identification to enter a security
area is an example of a hero.
1.

True

2.

False

According to Spotlight on Skills in Chapter 2, the Chinese concept of
guanxi is a supportive, mutually beneficial connection between two
people.
1.

True

2.

False

A merger occurs when there is a strategic alliance between two or more
organizations.
1.

True

2.

False

People in the environment who can be hired to work for an organization
make up the labor market.
1.

True

2.

False

An achievement culture is found in an environment that requires fast
response and requires high-risk decision making.
1.

True


2.

False

Cooperation with suppliers is becoming an exception rather than the rule.
1.

True

2.

False

A symbol is a figure who exemplifies the deeds, character, and attributes
of a corporate culture.
1.

True

2.

False

Current employees, management, and especially corporate culture are
part of an organization's internal environment.
1.

True

2.

False

A primary way in which managers shape cultural norms and values to
build a high-performance culture is through cultural leadership.
1.

True

2.

False

The legislatures in many undeveloped nations are reducing perceived
operational risks for foreign investors who are looking for new
manufacturing locations. This would be part of the legal-political
dimension of the general environment.
1.

True

2.

False

The task environment includes sectors that have a direct working
relationship with the organization, such as customers, suppliers, and the

labor market.
1.

True


2.

False

If British Petroleum (BP) provides jet fuel for American Airlines (AA), then
BP is considered a supplier for AA.
1.

True

2.

False

The set of key values, beliefs, and norms that are shared by members of
an organization are combined to create the symbols of an organization.
1.

True

2.

False

The general environment and the task environment are the two layers of
an organization's external environment.
1.

True

2.

False

When an organization pays little attention to either cultural values or
business results, it is unlikely to survive for long.
1.

True

2.

False

The involvement culture is suited to organizations that are concerned with
serving specific customers in the external environment but without the
intense need for flexibility and rapid change.
1.

True

2.

False

Corporate culture includes stories that keep an organization's values
alive.
1.

True


2.

False

According to Spotlight on Skills in Chapter 2, it is important to demand
documentation or proof for someone's ideas to be sure they are not
plagiarizing.
1.

True

2.

False

The reason that organizations care so much about the external
environment is that this environment creates uncertainty for organization
managers.
1.

True

2.

False

Suppliers are the people in the environment who acquire goods and
services from the organization.
1.

True

2.

False

One significant trend in the economic environment is entrepreneurial
start-ups that are taking advantage of new competitive rules.
1.

True

2.

False

The consistency culture has an internal focus and a consistency
orientation for a dynamic environment.
1.

True

2.

False

Free Text Questions - Page 1