136 test bank for management 7th edition chuck williams

Test Bank for Management 7th Edition Chuck
Williams
36 Test Bank True – False Questions
13 Test Bank Free Text Questions
87 Test Bank Multiple Choice Questions

Which management theorist said, “The success of an enterprise generally
depends much more on the administrative ability of its leaders than on
their technical ability”?
1.

a.Henri Fayol

2.

b.Mary Parker Follett

3.

c.Max Weber

4.

d.Chester Barnard

5.

e.Lillian Gilbreth

As a surgical nurse, Mariah Hopkins has been instructed by the operating
room administrators to use a special, expensive type of gauze only to

pack deep wounds. Several of the surgeons for whom she works have
demanded that she give them the gauze to use during surgeries because
of its absorbency. The surgeons do not feel they have to abide by the
rules that govern the behavior of other hospital employees. Hopkins is
miserable because of the conflicting demands she receives. Whose
management theories most sp
1.

a.Henri Fayol

2.

b.Max Weber

3.

c.Frank Gilbreth

4.

d.Elton Mayo

5.

e.Mary Parker Follett


Which of the following statements about the origins of management is
true?
1.

a.Job enrichment was developed during the last half of the twentieth century.

2.

b.Management as a field of study is only about 125 years old.

3.

c.Information management appeared with the first computers.

4.

5.

d.The use of management functions would have made the building of the Egyptian
pyramids more efficient.
e.All of the above statements about the origin of management are true.

As defined by Weber, the goal of bureaucracy is to:
1.

a.achieve an organization’s goal in the most efficient way possible

2.

b.create sustainable nonfinancial motivation tools

3.

c.provide managers with the tools needed to adapt to different situations

4.

d.create synergy within the organization’s departments

5.

e.provide managers with the general tools they need to assume the various
managerial roles

Frank and Lillian Gilbreth are important to management because they:
1.

a.used motion studies to eliminate unnecessary or repetitive motions from the
work process

2.

b.proved the effectiveness of nonfinancial motivators in convincing workers to
strive for organizational goals

3.
4.

5.

c.realized how the principles of sociology applied to worker performance
d.viewed the organization as a system that influenced its environment and that
was influenced by its environment

e.identified the four functions managers perform

Henri Fayol is responsible for developing _____ management.
1.

a.bureaucratic

2.

b.administrative


3.

c.operations

4.

d.contingency

5.

e.human relations

_____ is best known for developing the five functions of managers and the
14 principles of management.
1.

a.Henri Fayol

2.

b.Max Weber

3.

c.Frank Gilbreth

4.

d.Elton Mayo

5.

e.Mary Parker Follett

The Gantt chart:
1.

a.was a precursor to the organizational chart

2.

b.is a chart that shows when and where tasks need to be completed so that a job
can be completed in a timely fashion

3.

c.was an early method for breaking jobs down into their smallest common
denominator

4.

d.was a major tool of scientific managers and is not widely used today

5.

e.is a method for continuous training of front-line employees

In which of the following situations would a Gantt chart be appropriate to
use?
1.

a.building a bridge

2.

b.installing a local area network for a computer system

3.

c.rebuilding a community destroyed by a hurricane

4.

d.planning a Mardi Gras parade

5.

e.all of these

One limitation of bureaucratically managed companies is:
1.

a.the continued adherence to the goal of personal gain

2.

b.synergy

3.

c.an ever-changing organizational culture

4.

d.reliance on favoritism

5.

e.their strong resistance to change

Which of the following statements about division of labor is true?
1.

a.Division of labor is a factor in bureaucratic management.

2.

b.By using division of labor, managers can assign the best qualified people to
perform tasks.

3.

c.Division of labor is designed to improve both effectiveness and efficiency.

4.

5.

d.One of the reasons division of labor works is because authority is vested in the
position, not in the people.
e.All of the above statements about division of labor are true.

At about the same time as management theorists were developing
scientific management principles in the United States, Max Weber was in
Europe developing:
1.

a.human relations management

2.

b.group dynamics theory

3.

c.systems management

4.

d.contingency management

5.

e.bureaucratic management


A contractor was feeling defeated because the job he was working on was
so far behind schedule. As he looked at the job site, he saw one worker
moving bricks by carrying two at a time from where they were unloaded to
where they were needed. He saw another climbing up a ladder with a few
shingles, climbing back down to get more, and then repeating the
process. _____ could be used to determine how the workers could
perform their tasks more efficiently.
1.

a.Time and motion studies

2.

b.Resource assessments

3.

c.Workload analyses

4.

d.Systems analyses

5.

e.Cost-benefit analyses

Which of the following activities indicate the described company adheres
to at least one of the management theories supported by Henri Fayol?
1.

a.The company uses time and motion studies to increase production efficiency.

2.

b.The company relies on teamwork to get the job done better.

3.

c.The company sends all of its managers to school to learn how to manage.

4.

d.The company uses nonmaterial and material incentives to get workers to
cooperate with each other.

5.

e.The company’s managerial hierarchy operates as if there is not one best way to
manage a company.

According to Weber, a bureaucracy:
1.
2.

a.should be based on the theory of behavioral reinforcement
b.allows political connections to determine an individual’s power base within
organizations

3.

c.is the exercise of control on the basis of knowledge, expertise, or experience

4.

d.is the exercise of control by virtue of family connections

5.

e.relies on scheduled, periodic corrective actions to operate at its most efficient


Which of the following management theorists created a task and bonus
system that did not punish workers for not achieving higher levels of
production?
1.

a.Henri Fayol

2.

b.Lillian Gilbreth

3.

c.Henry Gantt

4.

d.Mary Parker Follett

5.

e.Frederick Taylor

Frank and Lillian Gilbreth played a critical role in:
1.

a.learning how group dynamics influence work efficiency

2.

b.reducing employee turnover

3.

c.the passage of the Americans with Disabilities Act

4.

d.the rehabilitation and employment of disabled workers

5.

e.the identification of the various roles leaders play within the organization

Which of the following is NOT associated with Max Weber’s bureaucratic
management?
1.

a.merit-based promotion

2.

b.span of management

3.

c.division of labor

4.

d.chain of command

5.

e.qualification-based hiring

Which of the following management theorists used his own personal
experiences as a CEO to create his theory of management?
1.

a.Elton Mayo

2.

b.Frederick Taylor


3.

c.Henri Fayol

4.

d.Max Weber

5.

e.Frank Gilbreth

According to Henri Fayol’s 14 principles of management, _____ requires
that each employee should report to and receive orders from just one
boss.
1.

a.unity of direction

2.

b.centralization

3.

c.vertical authority

4.

d.span of management

5.

e.unity of command

Which of the following is NOT one of the principles of scientific
management?
1.

a.Use group dynamics to ensure organizational goals are met.

2.

b.Give employees rest breaks throughout the day

3.

c.Find the one best way for doing each task.

4.

d.Divide the work and the responsibility equally between management and

workers.

5.

e.Scientifically select, train, teach, and develop workers to help them reach their
potential.

Which management theorist said, “The greatest waste in the world comes
from needless, ill-directed, and ineffective motions”?
1.

a.Frederick Taylor

2.

b.Frank Gilbreth

3.

c.Elton Mayo

4.

d.Henri Fayol


5.

e.Chester Barnard

How did the Industrial Revolution change jobs and organizations?
1.

a.Managers realized the importance of synergistic tasks.

2.

b.Managers realized the importance of customer relations.

3.

c.Low-paid, unskilled workers running machines began to replace high-paid,
skilled artisans.

4.

d.Skilled jobs were performed in homes rather than in factories.

5.

e.Managers learned to use delegation.

Prior to the introduction of _____, five workers given an identical task
might use five different methods to perform the task with some methods
being significantly more efficient than others.
1.

a.contingency management

2.

b.scientific management

3.

c.bureaucratic management

4.

d.information management

5.

e.systems management

The goal of scientific management was to:
1.

a.make sure workers did not consider their work boring or repetitive

2.

b.decreased wages for individual workers

3.

c.eliminate conflict between workers and management

4.

d.find the one best way to perform each task

5.

e.find different ways to motivate workers


During World War I, battlefield surgery was crude. Which of the following
management theorists would most likely have used their understanding of
how work is done to help surgeons eliminate unnecessary motions,
operate more efficiently, and save more lives by closely studying how
surgeries were performed?
1.

a.Henri Fayol

2.

b.Chester Barnard

3.

c.Mary Parker Follett

4.

d.Frederick Taylor

5.

e.Frank Gilbreth

_____ occurs when workers deliberately slow down their pace or restrict
their work outputs.
1.

a.Job loitering

2.

b.Chugging

3.

c.Roadblocking

4.

d.Lagging

5.

e.Soldiering

Frederick Taylor is famous for:
1.

a.developing time and motion studies

2.

b.first defining the functions of managers

3.

c.developing the 14 principles of management

4.

d.creating the principles of scientific management

5.

e.doing all of these

87 Free Test Bank for Management 7th Edition Chuck
Williams Multiple Choice Questions -Page 2


Which of the following management theorists helped develop human
relations management?
1.

a.Max Weber

2.

b.Mary Parker Follett

3.

c.Henri Fayol

4.

d.Frederick Taylor

5.

e.Henry Gantt

According to Mary Parker Follett, _____ is an approach to dealing with
conflict in which one party deals with the conflict by satisfying its desires
and objectives at the expense of the other party’s desires and objectives.
1.

a.resolution

2.

b.integration

3.

c.domination

4.

d.coercion

5.

e.negotiation

According to human relations management:
1.

a.success follows from strict adherence to the chain of command principle

2.

b.effective managers must be able to perform all four managerial functions
simultaneously

3.

c.success depends on treating workers well

4.

d.efficiency equals organizational success

5.

e.people are simply extensions of the machines they operate

Mary Parker Follett believed managers could deal with conflict in three
ways. They are:
1.

a.domination, compromise, and integration

2.

b.accommodation, mediation, and coercion


3.

c.coercion, mediation, and integration

4.

d.administration, coercion, and negotiation

5.

e.facilitation, mediation, and coercion

According to Mary Parker Follett:
1.

a.most things that occur in organizations are interrelated

2.

b.coordination is a continuing process

3.

c.conflict can be beneficial

4.

d.integration is the most effective approach to conflict resolution

5.

e.all of these are true

According to Chester Barnard, which of the following is an example of an
organization?
1.

a.the four authors who co-authored a principles of management textbook

2.

b.a basketball team

3.

c.the crew working on the construction of a new church

4.

d.AT&T

5.

e.all of the above

Chester Barnard defined a(n) _____ as “a system of consciously
coordinated activities or forces of two or more persons.”
1.

a.bureaucracy

2.

b.department

3.

c.work unit

4.

d.organization

5.

e.administration


The Hawthorne Studies showed how __________ can influence work
group performance, for better or worse.
1.

a.organizational codes of ethics

2.

b.group norms and group behaviors

3.

c.realistic work quotas

4.

d.important work

5.

e.merit-based promotion

According to Mary Parker Follett, _____ is used to settle or reduce conflict
when each of the parties involved give up some of what they want.
1.

a.reallocation

2.

b.mediation

3.

c.arbitration

4.

d.negotiation

5.

e.compromise

In 1913, the federal government created the _____ “to foster, promote, and
develop the welfare of working people, to improve their working
conditions, and to enhance their opportunities for profitable
employment.”
1.

a.National Workers’ Aid Bureau

2.

b.U.S. Department of Human Resources

3.

c.U.S. Department of Labor

4.

d.National Labor Relations Board

5.

e.Bureau of Labor Relations

According to Mary Parker Follett, _____ is the easiest way to deal with
conflict for the moment, but it is not usually successful in the long run.
1.

a.coercion


2.

b.domination

3.

c.mediation

4.

d.arbitration

5.

e.compromise

When Doug Parker merged the ailing America West and the twicebankrupt US Airways, the pilots and mechanics of the two airlines rebelled
at his efforts to combine the two workforces. According to Mary Parker
Follett, Parker could have used _____ to settle the conflict.
1.

a.integrative conflict resolution

2.

b.conflict benchmarking

3.

c.dialectical benchmarking

4.

d.conflict domination

5.

e.conflict coordination

In a departure from mainstream management thinking, Mary Parker Follett
believed:
1.

a.rules and procedures should be applied without favoritism

2.

b.group dynamics produces positive peer pressure

3.

c.conflict could be beneficial

4.

d.work specialization was the key to efficiency

5.

e.pay should be performance-based

Chester Barnard argued that managers can gain others’ cooperation by
completing three executive functions. They are securing essential
services from individuals, formulating an organization’s purpose and
objectives, and:
1.

a.monitoring the environment

2.

b.handling conflict


3.

c.making sure workers know what is expected of them

4.

d.creating an equitable motivational system

5.

e.providing a system of communication

During the Bank Wiring Room phase of his Hawthorne Studies, Elton
Mayo witnessed behavior reminiscent of the _____ Frederick Taylor
observed.
1.

a.lagging behavior

2.

b.group dissonance

3.

c.positive effects of employee empowerment

4.

d.rate busting

5.

e.soldiering

The _____ approach to management focuses on the psychological and

social aspects of work.
1.

a.employee

2.

b.human relations

3.

c.reinforcement theory

4.

d.systems

5.

e.operations

Tim Smit is a social entrepreneur and is involved in revitalizing the
economy in Cornwall, a region of England. Tim Smit wants to like the
people he works with. So, applicants for most jobs are asked to perform in
front of him and the team interviewing them—ten minutes of music,
dance, juggling, or story-telling. Tim Smit says the interview process
takes two days, and most job applicants are interviewed by the people
who will work under them, as well as alongside them. Smit is most likely
to relate best to
1.

a.administrative management


2.

b.operational management

3.

c.human relations management

4.

d.bureaucracy

5.

e.strategic management

With integrative conflict resolution:
1.
2.

3.
4.

5.

a.a third party’s decision settles the conflict

b.both parties work together to create an alternative solution that includes shared
preferences and integrates interests
c.both parties involved agree to give up something
d.both parties in the conflict are coerced into accepting a less-than-optimal
solution
e.peer pressure determines the settlement of the conflict

The Joint Committee on the Accreditation of Healthcare Organizations
(CAHO) has determined that the highest level of teamwork (85 percent)
was attributed to certified RN anesthetists, closely followed by general
surgical nurses (83.5 percent). Anesthesiologists rated third in teamwork
at 79 percent. Surgeons exhibited the lowest level of teamwork at 65
percent. It is the belief of the CAHO that coordination of the surgical team
is essential to surgical success rates. The management theories of _____
would b
1.

a.Henri Fayol

2.

b.Chester Barnard

3.

c.Mary Parker Follett

4.

d.Frederick Taylor

5.

e.Frank Gilbreth

The Wagner Act of 1935:
1.

a.created a mediation board to handle labor disputes


2.

b.established the U.S. Department of Labor

3.

c.gave workers the right to form unions and engage in collective bargaining

4.

d.prohibited the use of favoritism in hiring practices

5.

e.banned rate busting

Which management theorist provided managers with a better
understanding of the effect group social interactions and employee
satisfaction have on individual and group performance?

1.

a.Elton Mayo

2.

b.Chester Barnard

3.

c.Henri Fayol

4.

d.Max Weber

5.

e.Frederick Taylor

Which management theorist is best known for his/her role in the
Hawthorne Studies?
1.

a.Elton Mayo

2.

b.Chester Barnard

3.

c.Mary Parker Follett

4.

d.Henry Gantt

5.

e.Frank Gilbreth

_________was the management theorist who said, “As conflict is here in
this world, as we cannot avoid it, we should, I think, use it to work for us.
Instead of condemning it, we should set it to work for us.”
1.

a.Frederick Taylor

2.

b.Henri Fayol

3.

c.Lillian Gilbreth

4.

d.Henry Gantt

5.

e.Mary Parker Follett

87 Free Test Bank for Management 7th Edition Chuck
Williams Multiple Choice Questions -Page 3
Today thanks to _____, Unverferth, a farm equipment manufacturer, was
able to use computer-assisted design in the development of its new 12row subsoiler for cotton production.
1.

a.Henry Ford

2.

b.Henry Gantt

3.

c.Gaspard Monge

4.

d.Eli Whitney

5.

e.Pietro Beretta

Phillips-Van Heusen owns or licenses 19 of America’s most successful
apparel and footwear brands. Its multiple brands, multiple channels, and
multiple price point strategies are designed to provide stability should
market trends such as the economy or consumer taste shift. In other
words, the company is responsive to its _____ environment.
1.

a.interrelated

2.

b.synergistic

3.

c.entropic

4.

d.general

5.

e.overt

Which of the following would be a part of an organization’s general
environment?
1.

a.its customers

2.

b.the economy in which it operates

3.

c.its competitors


4.

d.its suppliers

5.

e.advocacy groups

Nearly all organizations should be viewed as ______ that interact with
their environments and depend on them for survival.
1.

a.covert systems

2.

b.open systems

3.

c.synergistic subsystems

4.

d.closed systems

5.

e.entropic subsystems

The Navy’s Aircraft Wiring Support Equipment Commodity Program team
developed the Aircraft Wiring Information System. This comprehensive
database allows the standardization of repair tooling, specifications, and
processes across all Navy and Marine Corps aircraft. The team’s
standardization efforts have reduced the proliferation of tools and support
equipment and realized a total cost avoidance of $15.9 million. This team
combined:
1.

a.information and contingency management

2.

b.administrative and bureaucratic management

3.

c.scientific and information management

4.

d.information management and operations management

5.

e.operations management and scientific management

Which of the following statements describes an advantage of the systems
approach to management?
1.

a.It forces managers to be aware of how the environment affects specific parts of
the organization.

2.

b.It makes managers acutely aware that good internal management of the
organization may not be enough to ensure survival.


3.

c.It encourages managers to focus on better communication and cooperation
within the organization.

4.

d.It forces managers to view their organization as part of a whole.

5.

e.All of these describe an advantage of the systems approach to management.

In general, people will be indifferent to managerial directives or orders if
they:
1.

a.are understood

2.

b.are consistent with the purpose of the organization

3.

c.can actually be carried out by those people

4.

d.are compatible with the people’s personal interests

5.

e.meet all of the above qualifications

_____ occurs when 1 + 1 = 3.
1.

a.An open system

2.

b.Synergy

3.

c.Entropy

4.

d.Reciprocity

5.

e.A closed system

When Doug Parker merged his ailing America West and the twicebankrupt US Airways under the name US Airways, one of his peers
described him thusly, “Parker is not an operations guy with jet fuel in his
veins.” What is probably meant by this description?
1.

a.Parker is not concerned about managing the daily production of airline services.

2.

b.Parker believes that the situation dictates what management style to use.

3.

c.Parker is most concerned with the social aspects of work.

4.

d.Parker wants to locate and use the most efficient way to perform each task
associated with flying people to their destinations.


5.

e.Parker is more concerned about the subsystems of the airlines that the airline as
a whole.

According to _____, the most effective management theory or idea
depends on the kinds of problems or situations that managers are facing
at a particular time and place.
1.

a.scientific management

2.

b.the human relations approach

3.

c.administrative management

4.

d.the contingency approach

5.

e.bureaucratic management

Which of the following would be part of the general environment for
Inchow Environments, Inc., a manufacturer of fishing lures?
1.

a.fishermen

2.

b.other manufacturers of fishing lures

3.

c.advocacy groups that are opposed to hunting and fishing

4.

d.a dramatic increase in the number of retired people

5.

e.all of the above

Which of the following statements describes an advantage of the systems
approach to management?
1.

2.
3.

a.It simplifies the management process by supporting the principle of unity of
command.
b.It allows managers to reward workers on the basis of their performance.
c.It allows managers to move comfortably in and out of the various managerial
roles.

4.

d.It forces managers to create coordinated communication.

5.

e.It forces managers to view their organization as part of a whole.


Which of the following would be a part of an organization’s specific
environment?
1.

a.the technology it uses to make its product

2.

b.new laws controlling its product’s exportation

3.

c.the economy in which it operates

4.

d.its competitors

5.

e.all of the above

All _____ can function without interacting with their environment.
1.

a.covert systems

2.

b.entropic systems

3.

c.closed systems

4.

d.synergistic subsystems

5.

e.open systems

Milk directly from the cow must be separated and processed into cream,
cheese, yogurt, and other products. The dairy industry uses separation
equipment to produce the various milk components. Tetra Pak Inc. has 60
percent of the separator market in the world. Much of its success is due to
the fact that Tetra Pak relies heavily on parts standardization. Its
separators have the same frame size, and each utilizes many of the same
components. Which of the following management theorists has a large
part in Tetra
1.

a.Eli Whitney

2.

b.Frank Gilbreth

3.

c.Mary Parker Follett

4.

d.Frederick Taylor

5.

e.Chester Barnard

A systems view of management allows managers to:
1.

a.deal with the complex environment in which their companies operate

2.

b.manage employee attendance

3.

c.communicate efficiently

4.

d.store and retrieve all types of information

5.

e.eliminate production bottlenecks

Which of the following is NOT an example of a commonly used operations
management tool?
1.

a.capacity planning

2.

b.linear programming

3.

c.scheduling systems

4.

d.target marketing

5.

e.Gantt charts

According to Chester Barnard, managers can gain workers’ willing
cooperation by offering them material incentives, nonmaterial incentives,
and:
1.

a.equity

2.

b.job enrichment

3.

c.synergistic opportunities

4.

d.conflict mediators

5.

e.associational incentives

Phillips-Van Heusen’s business is comprised of three major business
groups: the Calvin Klein division, the Dress Shirt Group, and the
Sportswear Group. Because these groups operate as interrelated
elements of the whole company, they would be an example of a(n):
1.

a.synergistic graph


2.

b.dependency

3.

c.relationship

4.

d.organism

5.

e.system

Kraft Foods has created five global product divisions—beverages, snacks,
cheese and dairy, convenience meals, and grocery—and two marketing
divisions—one for North America and the other for everything else.
According to the systems approach to management, these seven
divisions are examples of:
1.

a.work units

2.

b.functional systems

3.

c.entropic systems

4.

d.closed systems

5.

e.subsystems

Synergy occurs when:
1.

a.workers deliberately slow down their pace or restrict their work outputs

2.

b.productivity increases as a result of workers’ belief that management really
cares about them

3.

c.two or more subsystems working together can produce more than they can
working apart

4.
5.

d.a system deteriorates
e.a system of consciously coordinated activities or forces is created by an
organization

_____ management involves managing the daily production of goods and
services.
1.

a.Operations

2.

b.Resource

3.

c.Systems

4.

d.Contingency

5.

e.Bureaucratic

In general, _____ uses a quantitative approach to find ways to increase
productivity, improve quality, and manage or reduce costly inventories.
1.

a.administrative management

2.

b.management science

3.

c.information management

4.

d.communications management

5.

e.operations management

Which of the following is an example of a closed system?
1.

a.an isolated ranch in Montana

2.

b.Buckingham Palace

3.

c.the Metropolitan Museum of Art

4.

d.United States Postal System

5.

e.none of the above

Organizations operate in two kinds of complex environments. They are:
1.

a.covert and overt environments

2.

b.general and specific environments

3.

c.synergistic and entropic environments

4.

d.centralized and decentralized environments

5.

e.interrelated and intrarelated environments

Which of the following management theorist believed that workers
ultimately grant managers their authority?
1.

a.Chester Barnard


2.

b.Max Weber

3.

c.Mary Parker Follett

4.

d.Elton Mayo

5.

e.Frank and Lillian Gilbreth

What is the term used for the amount and number of raw materials, parts,
and finished products that a company has in its possession?
1.

a.supplies

2.

b.material resources

3.

c.distributed materials

4.

d.inventory

5.

e.physical resources

According to Chester Barnard, for many managerial requests or
directives, there is a zone of indifference. A zone of indifference:
1.

a.needs to be monitored to make sure it does not grow

2.

b.can create apathy

3.

c.requires few resources

4.

d.derives from the concept of personal space

5.

e.appears when the acceptance of managerial authority is automatic

Shortly after World War I, John M. Van Heusen created a comfortable, selffolding collar. Prior to the invention, men wore collarless shirts with
disposable collars either made of paper or a plastic-like material. In 1919,
a U.S. patent was granted for the collar. In 1921, Van Heusen introduced
the revolutionary new collar to the public with immediate and
overwhelming success. This invention would be part of the _____
environment for Van Heusen, the shirt manufacturer.
1.

a.covert