178 free test bank for new era of management 10th edition daft

178 Free Test Bank for New Era of Management 10th
Edition Daft
Multiple Choice Questions - Page 1
A social group within an organization is part of the
1.

a.formal organizational structure.

2.

b.informal organization.

3.

c.scalar chain.

4.

d.reorganization process.

5.

e.top management level.

Positions organized in a hierarchy of authority is an important
characteristic of
1.

a.scientific management.

2.

b.bureaucratic organizations.

3.

c.quantitative management.

4.

d.the human relations movement.

5.

e.total quality management.

The human resources perspective of management links motivation
theories with ____.
1.

a.top management

2.

b.employee tasks

3.

c.floor managers

4.

d.efficiencies

5.

e.profit maximization


Which of these forces pertain to the availability, production, and
distribution of resources in a society?
1.

a.Social

2.

b.Political

3.

c.Economic

4.

d.Technological

5.

e.Legal

A significant contribution of Chester Barnard was the concept of
1.

a.bureaucracy.

2.

b.the informal organization.

3.

c.total quality management.

4.

d.scientific management.

5.

e.traditional theory of authority.

Frederick Taylor's contributions were in the field of
1.

a.scientific management.

2.

b.human resource management.

3.

c.human relations.

4.

d.quantitative management.

5.

e.total quality management.

Which of these perspectives emphasized a rational, scientific approach to
the study of management and sought to make organizations efficient
operating machines?
1.

a.The Humanistic Perspective

2.

b.The Behavioral Sciences Approach

3.

c.The Classical Perspective


4.

d.The TQM approach

5.

e.The Quantitative Management Approach

The principle that similar activities in an organization should be grouped
together under one manager is the essence of the classical perspective
known as
1.

a.unity of command.

2.

b.division of work.

3.

c.unity of direction.

4.

d.scalar chain.

5.

e.quality management.

According to the Manager's Shoptalk of chapter 2, Indian executives are

more likely to use tools such as
1.

a.customer segmentation and business process reengineering.

2.

b.consumer ethnography and corporate blogs.

3.

c.strategic alliances and collaborative innovation.

4.

d.activity-based management and virtual teams.

5.

e.scenario planning and lean operations.

Which of the following is not a criticism of scientific management?
1.

a.It does not appreciate the social context of work.

2.

b.It does not appreciate the higher needs of workers.

3.

c.It does not appreciate the careful study of tasks and jobs.

4.

d.It does not acknowledge variance among individuals.

5.

e.It tends to regard workers as uninformed and ignored their ideas and
suggestions.


____ is the most current management perspective.
1.

a.Total quality management

2.

b.Contingency views

3.

c.Systems theory

4.

d.Open (collaborative) innovation

5.

e.Classical perspective

Frank Gilbreth felt that efficiency equated with ____.
1.

a.one best way to do work

2.

b.leadership flows from the top down

3.

c.procedures and policies

4.

d.scientific management

5.

e.bureaucracy

Whereas scientific management focused on ______ , administrative
principles approach focused on the _______.
1.

a.individual productivity, total organization

2.

b.organization productivity, individual effort

3.

c.efficient procedures, management by principle

4.

d.employee ability, employee loyalty

5.

e.employee competence, work flow through the organization

The use of specialization to produce more and better work with the same
level of effort is consistent with the administrative management principle
of
1.

a.unity of command.

2.

b.unity of direction.

3.

c.scalar chain.


4.

d.division of work.

5.

e.none of these

The ____ refers to a chain of authority extending from top to the bottom of
the organization and including every employee.
1.

a.unity of command

2.

b.division of labor

3.

c.unity of direction

4.

d.scalar chain

5.

e.None of these

The ____ emphasized the importance of understanding human behaviors,
needs, and attitudes in the workplace as well as social interactions and
group processes.
1.

a.humanistic perspective

2.

b.classical perspective

3.

c.scientific management

4.

d.bureaucratic organizations

5.

e.contingency perspective

____ forces refer to those aspects of a culture that guide and influence
relationships among people.
1.

a.Social

2.

b.Political

3.

c.Economic

4.

d.Technological

5.

e.Legal


Strong anti-American sentiments in many parts of the world exemplify the
effect of
1.

a.economic forces.

2.

b.political forces.

3.

c.demographic forces.

4.

d.technological forces.

5.

e.human relations forces.

UPS is successful in the small package delivery market. One important
reason for this success is the concept of
1.

a.globalization.

2.

b.employee flexibility.

3.

c.loose standards.

4.

d.bureaucracy.

5.

e.non-bureaucratic organizational system.

All of the following are characteristics of Weberian bureaucracy EXCEPT:
1.

a.Labor is divided with clear definitions of authority and responsibility that are
legitimized as official duties.

2.

b.Positions are organized in a hierarchy of authority, with each position under the
authority of a higher one.

3.

c.All personnel are selected and promoted based on technical qualifications.

4.

d.Administrative acts and decisions are recorded in writing.

5.

e.Management is the same as the ownership of the organization.

Who is considered the "first lady of management?"
1.

a.Mary Parker Follett

2.

b.Lillian Gilbreth

3.

c.Carly Fiorona


4.

d.Maxine Weber

5.

e.Anne Adams

The nineteenth and early twentieth centuries saw the development of
which management perspective?
1.

a.The human relations movement

2.

b.The behavioral sciences approach

3.

c.The classical perspective

4.

d.The quantitative management approach

5.

e.The TQM approach

Archies' Antiques, Inc., is characterized by separation of management
from ownership and by clearly defined lines of authority and
responsibility. These characteristics are consistent with the principles of
1.

a.scientific management.

2.

b.bureaucratic organizations.

3.

c.administrative management theory.

4.

d.human resource management.

5.

e.all of these.

Which of these refers to the management thinking and practice that
emphasizes satisfaction of employees' basic needs as the key to
increased worker productivity?
1.

a.Scientific management perspective

2.

b.Human resource perspective

3.

c.Management science perspective

4.

d.Behavioral sciences approach

5.

e.Human relations movement


Chester Bernard felt that ____ could help a poorly managed organization.
1.

a.bureaucracy

2.

b.line managers

3.

c.efficiencies

4.

d.informal relations

5.

e.top/down flow of information

Which of these forces comprises unwritten, common rules and
perceptions about relationships?
1.

a.Economic forces

2.

b.Political forces

3.

c.Social forces

4.

d.Legal forces

5.

e.Personal forces

Standardization of work and wage incentives are characteristics of
1.

a.bureaucratic organizations.

2.

b.scientific management.

3.

c.quantitative management.

4.

d.administrative management.

5.

e.behavioral science.

The bureaucratic organizations approach is a subfield within the ____.
1.

a.classical perspective

2.

b.systems theory

3.

c.scientific management

4.

d.learning organization


5.

e.management science view

Mary Parker Follett thought of leadership as ____, rather than techniques.
1.

a.systems

2.

b.top managers

3.

c.people

4.

d.efficiencies

5.

e.floor managers

According to Weber's ideas on bureaucracy, organizations should be
based on which of these?
1.

a.Personal loyalty

2.

b.Personal references

3.

c.Rational authority

4.

d.Family ties

5.

e.Charismatic authority

Which of the following is a bar graph that measures planned and
completed work along each stage of production by time elapsed?
1.

a.Time and Work chart

2.

b.Gantt chart

3.

c.Time and Motion chart

4.

d.Production and Delivery chart

5.

e.Gilbreth chart

A(n) ____ perspective provides a broader way of thinking, a way of

searching for patterns and determining whether they recur across time
periods.
1.

a.analytical


2.

b.futuristic

3.

c.systematic

4.

d.methodical

5.

e.historical

The assembly line is most consistent with which of the following general
principles of management?
1.

a.Unity of command

2.

b.Division of work

3.

c.Authority

4.

d.Scalar chain

5.

e.Quality management

According to the Manager's Shoptalk of chapter 2, which of the following
is not in the top five contemporary management tools?
1.

a.Collaborative innovation

2.

b.Mission and vision statements

3.

c.Benchmarking

4.

d.Strategic planning

5.

e.Customer relationship management

____ is considered the "father of scientific management."
1.

a.Frank B. Gilbreth

2.

b.Elton Mayo

3.

c.Henry Gantt

4.

d.Douglas McGregor

5.

e.Frederick W. Taylor


The three subfields of the classical perspective include

1.

a.quantitative management, behavioral science, and administrative management.

2.

b.bureaucratic organization, quantitative management, and the human relations
movement.

3.

c.administrative management, bureaucratic organization, and scientific
management.

4.

d.scientific management, quantitative management, and administrative
management.

5.

e.none of these.

Max Weber felt selection of employees should be based on:
1.

a.education

2.

b.competence

3.

c.connections

4.

d.political skills

5.

e.efficient systems

Mary Parker Follett contributed to which field?
1.

a.Humanistic approach

2.

b.Scientific management approach

3.

c.Total quality management approach

4.

d.Quantitative approach to management

5.

e.Systems approach to management

Which of these is a subfield of the classical management perspective that
emphasized scientifically determined changes in management practices
as the solution to improving labor productivity?
1.

a.The human relations movement

2.

b.The behavioral sciences approach


3.

c.The TQM approach

4.

d.The quantitative management approach

5.

e.The scientific management movement

Most early interpretations of the Hawthorne studies argued that the factor

that best explained increased output was
1.

a.money.

2.

b.days off.

3.

c.human relations.

4.

d.lighting.

5.

e.free food.

Which of these is a major criticism of scientific management?
1.

a.It ignored the social context of work.

2.

b.It ignored the impact of compensation on performance.

3.

c.It overemphasized individual differences.

4.

d.It overemphasized the intelligence of workers.

5.

e.It emphasized the social context of work.

The findings provided by the Hawthorne Studies provided the impetus for
the ____, despite flawed methodology or inaccurate conclusions.
1.

a.classical perspective

2.

b.humanistic perspective

3.

c.scientific management

4.

d.bureaucratic organizations

5.

e.contingency perspective

85 Free Test Bank for New Era of Management 10th
Edition Daft Multiple Choice Questions - Page 2


Within his role as a financial accountant, Roger uses the capital asset
pricing model and other mathematical tools to help clients keep track of
their finances. Which perspective or approach does Roger apply most at
his work?
1.

a.Quantitative perspective

2.

b.Qualitative perspective

3.

c.Humanistic approach

4.

d.Behavioral science approach

5.

e.Scientific management approach

The behavioral sciences approach is based on which of the following
disciplines?
1.

a.Anthropology

2.

b.Economics

3.

c.Sociology

4.

d.Psychology

5.

e.All of these

Genex Dynamics is a ballistics company that uses the unity of command,
scalar chain, and division of work principles. These are part of which
management philosophy?
1.

a.Administrative principles approach

2.

b.Bureaucratic approach

3.

c.Scientific management approach

4.

d.Humanistic approach

5.

e.Behavioral sciences approach


The implementation of small incremental improvements in all areas of the
organization on an ongoing basis is referred to as
1.

a.benchmarking.

2.

b.empowerment.

3.

c.systems theory.

4.

d.contingency perspective.

5.

e.continuous improvement.

__________ specifies a goal of no more than 3.4 defects per million parts.
1.

a.Benchmarking

2.

b.Total quality management

3.

c.Six sigma

4.

d.Balanced scorecard

5.

e.Jugaad

An innovation mindset that strives to meet customers’ immediate needs
quickly and inexpensively is referred to as:
1.

a.Kaizen

2.

b.Just-in-time control

3.

c.Total quality management

4.

d.Jugaad

5.

e.XY Theory

Which of the following uses the latest information technology to keep in
close touch with customers and to collect and manage large amounts of
customer data?
1.

a.Supply Chain Management

2.

b.Learning Organizations


3.

c.Scientific Management

4.

d.Customer Relationship Management

5.

e.The Humanistic Approach

Elements of TQM include
1.

a.employee detachment.

2.

b.focus on profits.

3.

c.benchmarking.

4.

d.accidental improvement.

5.

e.all of these.

Time and motion studies that resulted in drastic reduction in the time
patients spent on the operating table were pioneered by:
1.

a.Edward Deming

2.

b.Henry Gantt

3.

c.Max Weber

4.

d.Mary Parker Follett

5.

e.Frank Gilbreth

Which of the following is often considered the "father of the quality
movement?"
1.

a.Weber

2.

b.Gilbreth

3.

c.Follett

4.

d.Deming

5.

e.Gehrke


Which of the following refers to managing the sequence of suppliers and
purchasers, covering all stages of processing from obtaining raw
materials to distributing finished goods to consumers?
1.

a.E-commerce

2.

b.E-business

3.

c.Supply chain management

4.

d.Knowledge management

5.

e.Customer relationship management

From the 1950s until today, which management perspective has remained
the most prevalent?
1.

a.Systems

2.

b.Qualitative

3.

c.Scientific management

4.

d.Quantitative

5.

e.Humanistic

The teamwork philosophy is based in part on the assumption that five
people working together can produce more than five people working
individually. This philosophy is consistent with the concept of
1.

a.transformation.

2.

b.entropy.

3.

c.synergy.

4.

d.feedback.

5.

e.quality.

____ is a process whereby companies find out how others do something
better than they do and then try to imitate or improve on it.
1.

a.TQM


2.

b.Continuous improvement

3.

c.Benchmarking

4.

d.Empowerment

5.

e.MBO

Jessica is a recent college graduate who is seeking a job that includes
telecommuting, shared jobs, flextime, and organization-sponsored
sabbaticals. Based on this information, Jessica most likely belongs to
which demographic group?
1.

a.Baby Boomer

2.

b.Generation X

3.

c.Generation Y

4.

d.Generation Z

5.

e.Tweener

In order to determine how to deal with a problem employee, Sharon
evaluated the employee, the problem, and the context in which the
problem occurred. She is applying which of the following perspectives?
1.

a.Participative view

2.

b.Universalist view

3.

c.Autonomy view

4.

d.Contingency view

5.

e.Humanist view

Theory X and Theory Y was developed by:
1.

a.Douglas McGregor

2.

b.Henry Gantt

3.

c.Max Weber

4.

d.Mary Parker Follett


5.

e.Frank Gilbreth

After decades of being a manager, Jeffrey has learned that an
organizational structure that is effective for one company is likely to be
ineffective for a different company. This knowledge reflects which current
management perspective?
1.

a.Systems thinking

2.

b.Contingency view

3.

c.Total quality management

4.

d.Benchmarking

5.

e.Scientific management view

The Forestville Freeze is regionally known for its employee training
programs. Managers at the Freeze conduct research to determine the best
candidate interviewing techniques. This involves use of which

management approach?
1.

a.Administrative principles approach

2.

b.Bureaucratic approach

3.

c.Behavioral sciences approach

4.

d.Humanistic approach

5.

e.Scientific management approach

Maslow's hierarchy of needs started with which of these needs?
1.

a.Esteem

2.

b.Love

3.

c.Safety

4.

d.Physiological

5.

e.Belongingness


Marr's management style reflects a belief in
1.

a.Theory Y.

2.

b.developing her employees through control.

3.

c.grieving theory.

4.

d.all of these.

5.

e.none of these.

____ focuses on managing the whole organization to deliver quality to
customers.
1.

a.Bureaucracy

2.

b.Theory Z

3.

c.Management-by-objective

4.

d.Total Quality Management

5.

e.Organization-customer relationship

Matrix Dress Designs operates using the concept of empowerment, where
employees act independently and with management facilitating rather
than controlling workers. These qualities represent which management
approach?

1.

a.Administrative principles approach

2.

b.Bureaucratic approach

3.

c.Scientific management approach

4.

d.Humanistic approach

5.

e.Behavioral sciences approach

Which of the following is identified as a recent trend that has staying
power?
1.

a.Corporate takeovers


2.

b.Hedging

3.

c.Insourcing

4.

d.Relationship management

5.

e.Task management

Georgia, an airline CEO, often looks for patterns of movement within the
airline industry, focusing on the qualities of rhythm, flow, direction, shape,
and networks of relationships. This type of activity, referred to as
________thinking, allows Georgia to see the structures that underlie
complex situations within the industry and company.
1.

a.systems

2.

b.qualitative

3.

c.quantitative

4.

d.conceptual

5.

e.contingency

Marr's behavior provides an example of
1.

a.the use of scalar rope.

2.

b.division of organization.

3.

c.the principle of inversion.

4.

d.unity of direction.

5.

e.all of these.

From a System's theory perspective

1.

a.Marr should increase teamwork, leading to more entropy.

2.

b.Marr should listen to and reward her people well to increase synergy.

3.

c.the Jackson account was lost because Feel Good was too closed to its
environment.

4.

d.all of these.


5.

e.none of these.

According to Douglas McGregor, the classical perspective on
management is consistent with which of the following?
1.

a.Theory X manager

2.

b.Theory Y manager

3.

c.Theory Z manager

4.

d.Theory A manager

5.

e.None of these

The management science perspective emerged after World War II to treat
problems associated with
1.

a.modern global warfare.

2.

b.environmental issues.

3.

c.employee involvement.

4.

d.Germany.

5.

e.improving manufacturing.

10 + 10 = 25 reflects which of these?
1.

a.Entropy

2.

b.Synergy

3.

c.Open system

4.

d.Closed system

5.

e.Weberian math


The most recent subfield of the quantitative perspective is _________,
which is reflected in management information systems designed to

provide relevant information to managers in a timely and cost-efficient
manner.
1.

a.Operations research

2.

b.Operations management

3.

c.Information technology

4.

d.Systems thinking

5.

e.Infrastructure development

A key finding in the Hawthorne studies was which of these?
1.

a.Stronger lighting increased productivity

2.

b.More money resulted in increased productivity

3.

c.Productivity declined in all experiments

4.

d.Higher temperatures reduced productivity

5.

e.Human relations increased productivity

The management science perspective applies all of the following to
managerial problems EXCEPT
1.

a.statistics.

2.

b.qualitative techniques.

3.

c.mathematics.

4.

d.quantitative techniques.

5.

e.all of these are correct.

In ____ every situation is viewed as unique.
1.

a.a universalist view

2.

b.a contingency view


3.

c.a case view

4.

d.scientific management view

5.

e.None of these

A consultant who recommends the effectiveness of sensitivity training to
every organization he serves is violating the basics of which of the
following perspectives?

1.

a.Efficiency perspective

2.

b.Universalist perspective

3.

c.Contingency perspective

4.

d.Scientific management perspective

5.

e.Quantitative perspective

Beth Brant, production supervisor at Trustworthy Tools Mfg., Inc. believes
that her employees dislike work, avoid responsibility, and therefore they
need to be controlled and directed. Beth is a
1.

a.Theory X manager.

2.

b.Theory Y manager.

3.

c.realistic manager.

4.

d.Theory Z manager.

5.

e.Theory J manager.

Tommy believes his employees are responsible, creative, and able to work
with minimal direction. He is a
1.

a.Theory X manager.

2.

b.Theory Y manager.

3.

c.Theory Z manager.

4.

d.Theory A manager.

5.

e.contingency theory manager.


Which of the following refers to financial managers and others who base
their decisions on complex quantitative analysis, under assumption that
using advanced mathematics and technology can accurately predict how
the market works?
1.

a.Stems

2.

b.Yuppies

3.

c.Quals

4.

d.Quants

5.

e.Fins

A "dairy farm" view of management, i.e., contented cows give more milk,
so satisfied workers will give more work was espoused by
1.

a.human relations management.

2.

b.human resource perspective.

3.

c.behavioral science approach.

4.

d.management science perspective.

5.

e.none of these.

Contingency theory recommends
1.

a.Marr should manage all of her employees the way she manages Bender.

2.

b.the goal of every manager should be high return on investment, so Marr should

expand her market only if it increases ROI.

3.

c.Bender should focus on her expertise, recognizing the potential risk of failure
with a new market.

4.

d.all of these.

5.

e.none of these.


Organizational development is one specific set of management
techniques based in the ____ approach.
1.

a.management science

2.

b.systems theory

3.

c.behavioral sciences

4.

d.scientific management

5.

e.quantitative

Operations research grew out of World War II groups and is based on
____.
1.

a.group dynamics

2.

b.employees in crisis

3.

c.production in turbulent times

4.

d.mathematical equations

5.

e.a humanistic approach

It is often difficult to make decisions about subsystems, because they are
____.
1.

a.interdependent

2.

b.independent

3.

c.managed differently

4.

d.filled with employees

5.

e.organizationally based

True - False Questions - Page 1
Political forces are aspects of a culture that guide and influence
relationships among people.
1.

True