Test bank for supervisory management 8th edition mosley

Test Bank for Supervisory Management 8th Edition
Mosley
Multiple Choice Questions
A(n) ____ is created when each level of management develops objectives
reflecting those of the organizational level above.
1.

a.Hierarchy of management.

2.

b.Objective procedure.

3.

c.Hierarchy of objectives.

4.

d.Management by objectives.

All of the following are true about objectives, EXCEPT:
1.

a.They serve as a stimulus for motivation.

2.

b.They serve as a stimulus for effort.

3.

c.They are used interchangeably with the word goals.

4.

d.They are first needed at the bottom level of management.

The organization's ____ define(s) the fundamental purpose the
organization attempts to serve.
1.

a.Mission.

2.

b.Policy.

3.

c.Rules.

4.

d.Supervisors.

Unified planning:
1.

a.Ensures that plans at all organizational levels are in harmony.

2.

b.Means all employees contribute when establishing strategies.

3.

c.Prevents coordination among departments.


4.

d.All of the above.

Setting objectives or goals is the ____ step in planning.
1.

a.First.

2.

b.Second.

3.

c.Third.

4.

d.Fourth.

Which of the following managers plan for the shortest time frame?
1.

a.Chief executive officers.

2.

b.Top managers.

3.

c.Middle managers.

4.

d.Supervisory managers.

Planning how to increase efficiency in production is usually done by:
1.

a.Top managers.

2.

b.Middle managers.

3.

c.Supervisory managers.

4.

d.Nonmanagers.

Planning is most closely related to:
1.

a.Assessing.

2.

b.Monitoring.

3.

c.Staffing.

4.

d.Controlling.

____ are inflexible and must be obeyed.
1.

a.Policies

2.

b.Strategies

3.

c.Rules

4.

d.Projects

Used on highly complex, one-time projects.
1.

a.PERT chart.

2.

b.Gantt chart.

3.

c.pie chart.

4.

d.bar graph.

Short- and intermediate-range plans of one month to one year are usually
made by:
1.

a.Top managers.

2.

b.Middle managers.

3.

c.Supervisory managers.

4.

d.Nonmanagers.

Objectives should:
1.

a.Be specific.

2.

b.Be measurable.

3.

c.Be challenging.

4.

d.All of the above.

Identifies work stages on a vertical axis and schedule completion dates
horizontally.
1.

a.PERT chart.

2.

b.Gantt Chart.

3.

c.Pie chart.

4.

d.Bar chart.


The "Siamese twins" of management are:
1.

a.Organizing and staffing.

2.

b.Planning and controlling.

3.

c.Directing and staffing.

4.

d.Planning and organizing.

A ____ outlines the steps to be performed when a particular course of
action is taken.
1.

a.Strategy

2.

b.Procedure

3.

c.Budget

4.

d.Schedule

Operational planning:
1.

a.Gets in the way of strategic planning.

2.

b.Facilitates the achievement of strategic planning.

3.

c.Is planning for more than five years into the future.

4.

d.None of the above.

Anticipating alternative future situations and developing courses of action
for each alternative is ____ planning.
1.

a.Scenario.

2.

b.Operational.

3.

c.Activity.

4.

d.Institutional.

Contingency planning means:
1.

a.Allotting more time for the solving of problems.


2.

b.Thinking in advance about possible problems and having anticipated solutions.

3.

c.Solving problems after they happen with the best possible solution.

4.

d.None of the above.

A ____ is a distinct smaller part of a program.
1.

a.Budget.

2.

b.Project.

3.

c.Schedule.

4.

d.Plan.

____ are what you want to accomplish-the focus toward which plans are
aimed.
1.

a.Procedures.

2.

b.Objectives.

3.

c.Rules.

4.

d.Strategies.

The type of planning that is usually done by top management and is for a
period of five years or more into the future, is known as:
1.

a.Operational planning.

2.

b.Short-term planning.

3.

c.Strategic planning.

4.

d.Intermediate planning.

____ involves selecting future courses of action for the organization and
deciding how to achieve the desired result.
1.

a.Organizing.

2.

b.Planning.

3.

c.Staffing.


4.

d.Controlling.

Employees who violate an organizational mandate which states that
“there is to be no smoking,” are going against an organizational:
1.

a.Rule.

2.

b.Procedure.

3.

c.Policy.

4.

d.Objective.

Which of the following types of plans is often discarded after use?
1.

a.A standing plan.

2.

b.A policy.

3.

c.A procedure.

4.

d.A single-use plan.

The longest route of scheduled activities is called the:
1.

a.Time log.

2.

b.Critical matrix.

3.

c.Critical path.

4.

d.Gantt chart.

A budget is which of the following?
1.

a.A standing plan.

2.

b.A policy.

3.

c.A single-use plan.

4.

d.A repeat-use plan.


A(n) ____ is a guide to decision making-a way to provide consistency
among decision makers.
1.

a.Objective.

2.

b.Policy.

3.

c.Procedure.

4.

d.Project.

A ____ is an example of a standing plan.
1.

a.Budget.

2.

b.Policy.

3.

c.Schedule.

4.

d.Program.

True - False Questions
Objectives are first needed at lower levels of management.
1.

True

2.

False

Supervisors normally do not establish policies, even within their own
departments.
1.

True

2.

False

Objectives should be as vague as possible.
1.

True

2.

False


As part of the planning process, future contingencies must be
considered.
1.

True

2.

False

Supervisors are involved with short-term planning that usually spans a
timeframe of one day to six months.
1.

True

2.

False

Single-use plans are developed to accomplish a particular purpose and
are then discarded.
1.

True

2.

False

Many managers neglect planning to focus on present work problems.
1.

True

2.

False

Many of the short-term crises that managers face could be eased by
proper planning.
1.

True

2.

False

The mission of the organization defines the fundamental purpose the
organization attempts to serve.
1.

True

2.

False


Top-level managers plan for a longer time frame than supervisory-level
managers do.
1.

True

2.

False

In a hierarchy of objectives, middle and supervisory managers establish
goals that reflect the goals of the higher management levels.
1.

True

2.

False

Because planning and organizing are so closely related, these two
functions are called the "Siamese twins" of management.
1.

True

2.

False

Once objectives have been set, it is necessary for supervisors to followup by having progress discussions with employees.
1.

True

2.

False

In order to preserve managerial authority, supervisors should not involve
subordinates in setting objectives.
1.

True

2.

False

A policy is a guide to decision making.
1.

True

2.

False

Contingency planning means doing what you have to as problems arise.
1.

True


2.

False

Objectives that are set too low do not provide a challenge.
1.

True

2.

False

The first step in the planning process involves organizing and leading.
1.

True

2.

False

The activity planned for by top managers is narrower in scope than that
planned for at the supervisory level.
1.

True

2.

False

A program is a single use plan.
1.

True

2.

False

Objectives cannot be measured.
1.

True

2.

False

Planning involves selecting past courses of action.
1.

True

2.

False

A Gantt chart is a scheduling technique that shows how various activities
involved in the job depend on each other.
1.

True

2.

False


Standing plans are also known as repeat use plans.

1.

True

2.

False

A rule is stronger than a policy.
1.

True

2.

False

As a supervisor, Mark is developing the first step in the planning process
for his department. Mark is probably working on the objectives he wants
to achieve within his group.
1.

True

2.

False

Unified planning means that all departments should help decide what the
plans of the overall organization should be.

1.

True

2.

False

Of the various managerial functions, planning is probably most closely
related to controlling.
1.

True

2.

False

Scenario planning has a short-term focus and is typically associated with
planning at the supervisory level.
1.

True

2.

False


Since planning is primarily an intellectual activity, it involves the use of

one's human relations skills.
1.

True

2.

False

A budget is considered to be a type of standing plan.
1.

True

2.

False

Objectives stimulate motivation.
1.

True

2.

False

Policies established by upper-level managers should be put in writing.
1.

True

2.

False

The critical path is the series of scheduled activities that require the
shortest period of time.
1.

True

2.

False

Free Text Questions
Discuss two techniques used for scheduling.
Answer Given

The Gantt chart identifies work stages or activities on a vertical axis and
scheduled completion dates horizontally. Program Evaluation and Review
Technique (PERT) shows relationships among a network of activities and events
to determine the completion time of a project.


What is the importance of setting objectives?
Answer Given

Objectives answer the question, “What do I want to accomplish?” They serve as a

stimulus for motivation and effort; they give people something to strive for.

What are the three steps in the planning process?
Answer Given

The steps in the planning are (1) setting an objective, or goal-what one hopes to
achieve, (2) identifying and assessing present and future conditions affecting the
objective, and (3) developing a systematic approach by which to achieve the
objective.

Explain how planning differs at top, middle, and supervisory management
levels.
Answer Given

Managers at all levels must plan. Top managers usually plan strategically, making
long-term and intermediate- range plans, for one to five years or more. Middle
managers make intermediate or short-range plans of one month to one year.
Supervisors plan for the short range of one day, one week, or one to six months.

Which of the managerial functions is planning most related to, and why?
Answer Given

Planning is the most closely related to the controlling function as the controlling
function involves setting performance goals or norms, which is similar to the
planning function.

How do organizational objectives permit unified planning?
Answer Given

Unified planning creates harmony between organization levels and is important

because many supervisors are extremely dependent on other departments.

Describe the difference/s between standing plans and single-use plans,
and give an example of each type of plan.
Answer Given


Standing plans or repeat-use plans are those that are used repeatedly over time,
while single-use plans are developed with a specific purpose in mind and are then
discarded once the course of action has been achieved. Single-use plans are not
used on a repetitive basis. Examples of standing plans include: policies,
procedures and rules, while examples of single-use plans include programs,
projects, budgets and schedules.

Why do managers neglect planning?
Answer Given

Managers feel that planning wastes time, manpower, and money. Also thinking is
often harder than doing.

Discuss important guidelines in setting performance objectives.
Answer Given

Guidelines include selecting key performance areas for objectives, being specific
when setting objectives, setting challenging objectives, keeping objective areas in
balance, involving subordinates in setting objectives, and following up after
objectives have been set.

What is contingency planning, and why is it important?
Answer Given

Contingency planning means thinking in advance of problems or changes that
may occur so that one is prepared to deal with them smoothly if they do arise.
Proper anticipation of a crisis may prevent it from happening.