Lecture Networking essentials plus (3 e) Chapter 13 Troubleshooting a network

Troubleshooting a Network
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Understanding the Problem
Troubleshooting Tools
Where to Find Help

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Understanding the Problem
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Troubleshooting
Segmenting the Problem
Isolating the Problem
Setting Priorities

2


Troubleshooting
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Step
Step
Step
Step
Step

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5:

Define the Problem
Isolate the Cause
Plan the Repair
Confirm the Results
Document the Outcome

3


Troubleshooting Tools
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Hardware Tools
Software Tools

4


Time Domain Reflectometer

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Windows NT Network Monitor

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SNMP Environment

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Where to Find Help
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Network Support Resources
TechNet
Bulletin Board System (BBS)
User Groups

Periodicals
Internet

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Sample TechNet Screen

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FTP Client Screen

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Telnet Screen

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Making Internet Connection

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