Human resource management 15e by gary dessler 2017 chapter 14
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Human Resource Management
Fifteenth Edition
Chapter 14
Building Positive Employee
Relations
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Learning Objectives (1 of 2)
14-1. Define employee relations.
14-2. Discuss at least four methods for managing employee relations.
14-3. Explain what is meant by ethical behavior.
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Learning Objectives (2 of 2)
14-4. Explain what is meant by air disciplinary practices
14-5. Answer the question, “How do companies become “Best Companies to Work for?
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I.
Define employee relations.
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What is Employee Relations?
•
Employee Relations – is the activity that involves establishing and maintaining the
positive employee-employer relationships that contribute to satisfactory productivity,
motivation, morale, and discipline, and to maintaining a positive, productive, and
cohesive work environment.
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Employee Relations Programs For Building and Maintaining Positive Employee
Relations
Fair Treatment
•
•
•
Research Insight
Procedural Justice
Distributive Justice
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Improving Performance: The Strategic Context
A New HR Strategy
at the Foxconn Plant in Shenzhen, China
Let’s talk about it…
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Bullying and Victimization
1.
Imbalance of Power
2.
Intent to Cause Harm
3.
Repetition
•
•
•
•
Verbal
Social
Physical
Cyberbullying
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Improving Employee Relations Through Communication
Programs
•
Different Types
•
Organizational Climate Surveys
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Develop Employee Recognition / Relations Programs
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Use Employee Involvement Programs
Focus Groups
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Trends Shaping HR: Digital and Social Media (1 of 2)
Employee Involvement
Let’s take a look…
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Using Employee Involvement Teams
•
Suggestion Teams
•
Problem-Solving Teams
•
Quality Circle
•
Self-Managing / Self-Directed Work Team
•
Suggestion Systems
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IMPROVING PERFORMANCE: HR As a Profit Center
The Cost-Effective Suggestion System
Let’s talk about it…
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III.
Explain what is meant by ethical behavior.
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The Ethical Organization
Figure 14-2 The Wall Street Journal
Workplace Ethics Quiz
Source: Ethics and Compliance Officer Association,
Waltham, MA, and the Ethical Leadership Group,
Global Compliance’s Expert Advisors, Wilmette, IL.
(printed in the Wall Street Journal, October 21, 1999,
pp. B1–B4). © 1999 by Ethics and Compliance Officer
Association. Reprinted by permission. All rights
reserved.
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Ethics and Employee Rights
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What Shapes Ethical Behavior at Work?
•
Three factors combine to determine the ethical choices we make
–
–
–
The person (bad apples)
Situations (bad cases)
Company Environment (bad barrels)
Pressures
Organizational culture
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How Managers Can Create More Ethical Environments
•
Reduce Pressures
•
“Walk The Talk”
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How Human Resource Managers Can Create More Ethical
Environments (1 of 2)
•
Institute Ethical Polices and Codes
•
Enforce The Rules
•
Encourage Whistleblowers
•
Foster The Right Culture
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IMPROVING PERFORMANCE: HR Tools For Line Managers and Small
Businesses
Small Business Ethics
Let’s talk about it…
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How Human Resource Managers Can Create More Ethical
Environments (2 of 2)
•
Hire Right
•
Use Ethics Training
•
Use Rewards and Discipline
•
Institute Employee Privacy Policies
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Know Your Employment Law
Electronic Monitoring
Let’s take a look…
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Monitoring Acknowledgment
Figure 14-3 Sample E-Mail Monitoring Acknowledgment Statement
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Trends Shaping HR: Digital and Social Media (2 of 2)
Monitoring
Let’s talk about it…
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