Unit 3 . Daily activities

Wednesday, September 28 th, 2011

Writing a letter of complaint.



Task 1. Read the letter and answer the questions.

VOCABULARY.
Reference (n)
Sự tham khảo,
Sự xem xét
Reply (n, v)
Sự đáp lại , hồi âm

What does Andrew
complain about?

Dear Mr. Jackson,
I am writing with reference to the above
order which I received yesterday. The book
was poor condition- 16 pages missing- 49 to
64.
I have tried to contact you by phone, but
could not get any reply. I hope that you will
send me another copy as soon as possible
because I really need it. Thank you.
Your sincerely,
Andrew
What does he suggest the

publisher do ?


Main parts of letter of complaint

Greeting

Purpose of the
letter

Suggestions: Solution

Closing and ending

Dear Mr. Jackson,
I am writing with reference to the
above order which I received
yesterday. The book was poor
condition- 16 pages missing- 49 to
64.
I have tried to contact you by
phone, but could not get any reply.
I hope that you will send me
another copy as soon as possible
because I really need it. Thank you.
Your sincerely,

signature

Andrew

Main parts of letter of complaint

1.Greeting : Dear Sir/Madam, ; Mr. / Mrs.
2. Purpose of the letter
- the reason to write a letter
- The complaint (s)

3. Suggestions: Solutions

4.Closing and ending: - I’m looking forward to...
- Your faithfully,
5. Signature :


Some Useful language are used to write a letter of complaint
Part 1 : EXPRESSING REASON FOR WRITING

-I am writing in order to/ to complain about _________.
-I’d like to point out..........
Part 2: INTRODUCING THE COMPLAINT / FURTHER COMPLAINTS

BODY
OF
THE
LETTER

-Firstly __________.
-The thing I would like to give complaint is.......................

-My first complaint is ..................................................
-In addition,.........................................
-In addition to this................................................
- .................................. was unacceptable.
Part 3: GIVING SUGGESTIONS

-I suggest that you.......…….
-I would be grateful if you could give me.................
-I hope...........................
+ NOTE: CLOSING THE LETTER IN A POLITE WAY
-I am looking forward to receiving……..
-I am looking forward to hearing from you……..
- Yours faithfully/ Yours sincerely /See you then



POST- WRITING

Suggested letter

Dear Sir/ Madam,
We’re students of Chu Van An High School . We are writing to complain
about the tour of Ha Long Bay last month.
Firstly, The hotel rooms were not spacious and clean as advertised. Secondly,
The food was not tasty and fresh and it was poor served. Finally, the tour
guide was not friendly or well-informed.
I hope that you can give us convincing explanation as soon as possible.
I look forward to hearing from you soon.
Your faithfully,
Phan Ky Duyen

Student representative


CONSOLIDATION
Choose the best option a,b or c for the following
questions?
1. What kind of letter have you just leant to
write?
a. A thank you letter
b. A letter of
c. A letter of
complaint
invitation
2. How many main parts are there in a letter of
reply
?
c. There are 6
b. There are 4
a. There
are 5
3. What do you write in the body of the letter?
a. Expressing thanks and welcome
b. Complaining and giving suggestions
c. Both a and b
4. How do you finish the letter of reply?
a. In an informal way.
b. In a polite way.c. In a friendly


Rewrite the letter at home.

Prepare for the language focus.