The difficulties of inbound and outbound tour guides in vietnam suggest some solutions for them for specific situations

Welcome to Group
Group
Sushi’ s
presentation
SUSHI
Class:
Preparation
and implementation by:
13DTA11

ENGLISH FOR
HOSPITALITY


Topic 13
The difficulties of
inbound and
outbound tour
guides in Vietnam.
Suggest some
solutions for them
for specific


CONTENT
• 1. Definition of tourism
• 2. The difficulties of inbound and
outbound tour guides in Vietnam
• 3. Interview with tour guides
• 4. Suggest some solutions including
solutions for some specific situations

 professional issue
 work pressure issue
 professional ethics issue

I am having great
time in Vietnam…
Specially when I
have such great help
from the guide…


1. Definition of
Tourism

International tourism

Source: 
UNSD/UNWTO
Workshop
Madrid 17/20
July 2006

Outbound
•
Inbound tourism Inbound tourism, involving non­ 
tourism
resident traveling in the given 
country.
• Outbound tourism, involving 

Domestic
residents traveling in another 
tourism
Internalcountry.
National
• Domestic tourism, involving residents of the 
tourism
tourism


DEFINITION
TOUR
GUIDE
an
individual
who
guides
tourists, both foreign and
domestic,
for
a
fee,
commission, or any other
form
of
lawful
remuneration.


Outbound vs Inbound tour guide

Outbound
Outbound tour
tour guide
guide

• Guiding tourists to travel
another country
• Interpret foreign
language for Vietnamese
• Give general information
• Manage the itinerary
• Make sure that guests are
satisfied
• Take care of expenses
• Take care of
injuries/illnesses
• Coordinate activities

Inbound
Inbound tour
tour guide
guide

• Guiding tourists to visit the
special destinations in Vietnam
• Translate local language for
foreigners
• Share local knowledge about
villages, culture and nature
• Show major sites to tourists

• Manage and take care of guests
• Help the provincial guide with
activities in the village or
forest.


The difficulties of both
tour guides in general
PREPARING
MEDICAL
SUPPLIES

FLEXIBILITY

ABOUT
PROFESSIONAL
ISSUE

PRESENTATION

EXPERIENCE

NECESSARY
SKILLS

Lack of

FOREIGN
LANGUAGE

COMMUNICATION
KNOWLEDGE

DESTINATIONS

THE FIRST AID


The difficulties of both
tour guides in general
HEALTH

HOMESICK
FIND
A MATE

THEMSELVES

BUSY TIME

ARISING
PROBLEMS

SOLVING

ABOUT WORK
PRESSURE
ISSUE
STRESS

IMPOLITE
GUESTS

PERSONAL
FEELINGS

CURBING
TOURIST’S
DEMANDING

RELATIONSHIPS

FAMILY

LOVER

FRIENDS


The difficulties of both
tour guides in general
NO FIXED
SALARIES

GOVERNMENT

DEPENDENCE ON

MONEY
COMPETITION

UNAUTHORIZED
GUIDES

LITTLE
SUPPORT

YOUNG
GUIDES

SENIOR
GUIDES

ABOUT WORK
PRESSURE
ISSUE

ASK FOR COMMISSION
TRAVEL
AGENTS

POOR PAYMENTS


The difficulties of both
tour guides in general

ABOUT
PROFESSIONAL
ETHICS ISSUE

THOUGHTFUL

Lack of

BASIC
VIRTUES

POLITE

SINCERE
TEMPTATION
OF MONEY

EMOTIONAL
PITFALLS

RICH-POOR
RACE

SUCCUMBING

RELIGION

APPEARANCE

DISCRIMINATION
AGAINST

The difficulties of each tour guide
type in particular
Outbound
Outbound tour
tour guide
guide

Inbound
Inbound tour
tour

• Requiring more complex
authentication procedures
than inbound guides.
• Receiving little support
when guiding overseas
tourists in case of arising
problems.
• Costly expenses when
students go to practice as a
outbound tour guide.
• Difference in climate,
sometimes extremely rigors
• Rules of behavior of each
country is different

guide
guide

• Dearth of civic

facilities including
toilets and fresh rooms
for tourism.


Interview with tour guides

Mr. Trần Văn Dương
The tour guide in HCMC,Vietnam


SOLUTIO
NS
• Health(doing
• Knowledge exercise, don’t overwork)

IMPROVING
KEEPING

•
•
•
••
••
•
•
••
•
•
•

•
•
••

Calm
Foreign languages skills
Enthusiasm
Communication
A proactive nature skills
Organization
Understanding skills
Teamwork skills
Flexibility
Self-confidence
Managing time effectively
Self-respect
Good behavior
Professional appearance
Tour preparing thoughtfully
Sense of humor
Decisiveness
Personal integrity
Patience
Authenticity


SPECIFIC SITUATION

 Withdrawing experience for self after each guiding tour.

Thank
you
for
your
LISTENIN
G!

Sources: