Human resource management 8e by gomez mejia 2016 chapter 08
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Chapter 8
Training the Workforce
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Chapter Challenges
1. Have familiarity with key training issues
2. Become aware of training versus
development
3. Recognize challenges in training
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Inc.
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Chapter Challenges
4. Learn practices for managing the training
process
5. Become aware of a special case:
orientation and socialization
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Key Training Issues
• How can training keep pace with a
changing organizational environment?
• Should training be in the classroom or
on the job?
• How can training be effectively
delivered worldwide?
• How can trainees be motivated to learn?
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Training vs. Development
• Training
• Development
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Challenges in Training
• Is training the solution to the problem?
• Are the goals of training clear and
realistic?
• Is training a good investment?
• Will training work?
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Managing the Training
Process
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Levels of Needs
Assessment
Organizational Analysis
Task Analysis
Person Analysis
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Expatriate Assignment and
Training Needs
Country Characteristics
Job Characteristics
Worker Characteristics
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Clarifying the Training
Objectives
Develop set of objectives
Relate objectives to KSAs
State behavioral terms
Create specific objectives
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Training and Conduct
Phase
• On-the-Job Training
o Job Rotation
o Apprenticeships
o Internships
• Off-the-Job Training
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Presentation Options
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Slides and Videotapes
Tele-training
Computers
Simulations
Virtual Reality
Classroom Instruction and Role Play
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Types of Training
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•
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Skills Training
Retraining
Cross-Functional Training
Team Training
Creativity Training
Literacy Training
Diversity Training
Crisis Training
Ethics Training
Customer Service Training
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Inc.
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Techniques to Increase
Creativity
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The Evaluation Phase
Four-Level Framework for Evaluation
1.
2.
3.
4.
Reaction of the trainees
How much the trainees learn
Trainees’ behavior
Results
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Legal Issues in Training
• Subject to EEO regulation and antidiscriminatory laws
• Employees must have access to training
and development programs
• Job relevance is a valid defense
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Orientation and
Socialization
•
•
Orientation
Informs employee of company and
expectations
Realistic job preview
Socialization
Three Phases:
1. Anticipatory
2. Encounter
3. Settling in
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Summary and
Conclusions
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•
•
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Training versus Development
Challenges in Training
Managing the Training Process
A Special Case: Orientation and
Socialization
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8-18
Pearson Education, Inc.
Copyright
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