Lean six sigma process improvement tools and techniques by donna summers chapter 02

Leadership
Chapter 2

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Lead: To guide on a way. To direct on a
course or in a direction. To direct the
operations or activity or performance.
Orchestrate.
• Manage: To direct, control, or handle. To
administer or regulate. To make
submissive.
Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
The aim of leadership should be to improve
the performance of man and machine, to
improve quality, to increase output and
simultaneously to bring pride of workmanship
to people. Put in a negative way, the aim of

leadership is not merely to find and record
failures of men, but to remove the causes of
failure: to help people to do a better job with
less effort.
Dr. W. Edwards Deming
Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Dr. W. Edwards Deming’s tools for
leadership:
–
–
–
–
–
–

Fourteen Points
Non-faulty Systems
Plan-Do-Study-Act Cycle
Economic Chain Reaction
Red Bead Experiment
Management by Fact and with a Knowledge of
Variation

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leader
– innovate
– long range
perspective
– asks what and why
– has eye on the
horizon
– challenges status
quo
Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

• Manager
–
–
–
–

administer
short range view
asks how and when
has eye on bottom

line
– accepts status quo

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• A Leader
–
–
–
–
–
–
–
–

earns respect
is a coach
is encouraging
guides by example
inspires
makes work fun
rewards success
treats you as a valued
colleague

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

• A Boss
–
–
–
–
–
–

demands respect
is a taskmaster
is critical
rules by fear
commands
makes work a
burden
– punishes mistakes
© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leaders need:
– Personal Integrity
• Do what you said you would do when you said you
would do it.
– Self-Respect:
• Resolve personal issues that are effecting your self
image.
– Respect for Others:

• Seeing the other person, their needs, their feelings
as viable.

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• How do Leaders Provide Direction?
– They ask the questions:
• What must be done?
• What could be done?
• What should be done?

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• How do Leaders Provide Direction?
– Leaders look into the GAP between what is and
what should be.
• They:
–

–
–
–
–

Stop, Look and Listen
Stop your normal routine
Look and listen for cues
Challenge assumptions
Test assumptions

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Four Styles of
Leadership
–
–
–
–

Directing
Consultative
Participative
Delegating

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

• The Converse of
Four Styles of
Leadership
– Dominating
– Over-involving
– Overaccommodating
– Abdicating

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leadership Styles
– Directing
• Taking Responsibility and making decisions on
your own.
• Giving information about what to do, how to do
it, and why it should be done.
• Giving people recognition for following your
directions.

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,

Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leadership Styles
– Consultative
• Involving people in your responsibilities and
making decisions based on their input.
• Seeking information for analyzing and solving
your problems.
• Giving people recognition for making
contributions to problem-solving.

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leadership Styles
– Participative
• Supporting people with their responsibilities by
helping them think through problems.
• Asking questions to help others analyze and
solve their problems.
• Giving people recognition for seeking or
accepting support.

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leadership Styles
– Delegating
• Giving people responsibility and letting them
make decisions on their own.
• Maintaining limited communication through
briefings and updates.
• Giving people recognition for accepting
responsibilities.

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leadership Advice:
– Never propose anything to another person unless
you are prepared to take full responsibility for
making it happen.
• integrity: are you willing to do this yourself?

– Control the presentation.
• Be alert to distracting influences.

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.


Leadership
• Leadership Advice:
– Praise Loudly
– Blame Softly

Lean Six Sigma: Process Improvement Tools and Techniques
Donna C. Summers

© 2011 Pearson Higher Education,
Upper Saddle River, NJ 07458. • All Rights Reserved.