Practice book1 answer key

ANWER KEY to PB1 - AEP – K43
(7/2017)
UNIT 1
LISTENING
1. Who works at the desk next to Stacey?
(A) This afternoon.
(B) One desk lamp.
(C) I think Nick does.

6. How will Helen go to the airport?
(A) She’ll drive her own car.
(B) For an overseas light.
(C) In about thirty minutes.

2. When is Mr. Kang leaving for his trip?
(A) Around the 25th.
(B) He probably can.
(C) To Amsterdam.

7. You’ve finished the performance evaluation
right?
(A) Yes, I received the invitation.
(B) There are a few left to do.
(C) No. You have to turn left here.

3. Should we go and see a movie or a musical?
(A) I’m going this evening.
(B) A movie is cheaper.
(C) About two hours.

8. When will the security cameras be installed?

(A) Probably by Wednesday.
(B) As far as I know.
(C) In the main corridor.

4. Where did you go on last vacation?
(A) No, I was too busy.
(B) For two and half weeks.
(C) To a seaside resort.

9. What’s being served in the cafeteria today?
(A) It’s on the basement floor.
(B) Sure, it’s a deal.
(C) Salisbury steak.

5. What are you planning to do this weekend?
(A) See a movie.
(B) Probably on Sunday.
(C) Okay. I’ll do that.

ASNWER KEY - UNIT 1
1
2
3
C
A
B
ANSWER KEY – VOCAB UNIT 1
1.
2.
C

E

4
C

10. Have you heard of EZ Tech, the new startup?
(A) Yes, I read about it.
(B) I’m a stranger here myself.
(C) It starts around 6:00 P.M.
5
A

6
A
3.
A

SPEAKING
A
1. What is your name?
2. How do you do?
3. Where are you from?
4. Are you Italian?

7
B

8
A
4.

B

5. What do you do, Jian?
6. Where are you staying?
7. What’s your hotel like?
8. Nice talking to you.
1

9
C

10
A
5.
D


READING 1
1. b
2. c
3. It applies innovative technologies and captures new opportunities for profitable growth.
4. (It explores for) crude oil and natural gas.
5. Chevron’s people / workers / employees
6. environment
7. subsidiaries
8. safeguard
9. solutions
10. resources
READING 2
Before you read 2

2. c
3. d
1 2. d
3. a
2 b) is
c) aren’t

4. a
4. e
d) are

5. f
e) isn’t

6. b

WRITING
1.
2. Jim is choosing the bank loan.
3. Jim has to pay over the period of 5 years.
4. The number of foreign tourists to Japan increases every year.
5. At the moment they are working on many projects.
6. The messenger takes the packages.
7. Alison is going to apply for the business course next year.
8. Mr. Blake approved a pay rise for you at the meeting yesterday
9. We decided to finance the new hotel in Cairo.
10. 25 percent of the students study international trade.
2.
2. f

3. a

4. g

5. b

6. h

UNIT 2
LISTENING
1. This microphone doesn’t seem to be working?
(A) In the middle of the stage.
(B) Is it plugged in?
(C) The laboratory’s microscope.

7. c

8. e

(C) Great. When?
4. Where is the best venue to host our seminar?
(A) Try the Regency Hotel downtown.
(B) She left it on your desk.
(C) You’d make a great host.

2. Can you finish this all alone?
(A) By next week’s deadline.
(B) I’ll need some assistance.
(C) He did it already.

5. Who will be promoted to general manager?
(A) Sorry, he’s out of town.
(B) Jerry wrote most of it.
(C) It’s hard to day.

3. How about attending the fundraiser with me?
(A) He appreciated it.
(B) This morning.
2


6. When will Mr. Spector return from Shanghai?
(A) Thanks. I’d love to go.
(B) At Gate C10.
(C) I didn’t know he was away.

(B) To honor a retiring employee.
(C) Let’s split the bill.
9. I tidied up the conference room yesterday?
(A) It’s on the 3rd floor.
(B) It looks great now.
(C) Ms. Dwain will do that.

7. The guests are arriving in fifteen minutes?
(A) Dinner will be ready soon.
(B) Three times a week.
(C) I guess he will.

10. Have you used this machine before, or do
you need a demonstration?

(A) It’s my first time using it.
(B) It mixes the materials.
(C) Yes, I’m at the station.

8. Are you free to discuss the menu for the
banquet sometime today?
(A) I’m available after 4:00.
ASNWER KEY - UNIT 2
1
2
3
4
5
B
B
C
A
C
ANSWER KEY – VOCAB UNIT 2
1.
2.
B
E
SPEAKING

6
C

3.
A

7
A

8
A

4.
C

9
B

10
A

5.
D

A
2 keen 3 into 4 enjoy 5 doesn’t 6 quite
7 isn’t 8 at 9 always 10 week
B
1. Which day are you busy during the week?
2. What time do you get up?
3. What do you like about your company or college?
4. What do you do in your free time?
5. How often do you travel abroad?
6. How often do you buy a newspaper?
7. When do you study English?

READING 1
1. b
2. c
3. (It was) EUR 22.3 billion.
4. by identifying barriers to health and well-being, and developing solutions to overcome these barriers.
5. barriers to health and well-being
6. Philips
7. headquartered
3


8. improving
9. solutions
10. quality
READING 2
Before you read 2
2a

3c

4b
d) F

1

b) T

c) F

2

b) five

c) ten

3

b) When do you start work?

e) T

d) afternoon

f) T

g) F

e) two

f) six

h) T

c) How many meetings do you have?
d) Do you use a notebook?
e) Do you like to travel?
WRITING
1.
1. The company built a new factory, and it employed over 500 people.
2. The government is trying to control inflation, but inflation is still running at more than 6%.

3. The price for that typewriter is too high, so Mrs. Peterson is not going to buy it.
4. She wants to order some shoes, but she needs to confirm the price first.
5. The bank continues to respond well to market dynamics both at home and abroad.
6. We didn't discuss item 3 on the agenda, for here was hardly anytime.
7. People can call a computer screen either a monitor or a VDU.
8. You may talk to the General Manager about the production target, or you can consult the Production
Manager about it.
9. The finance operations sector includes not only foreign exchange operations, but also accounting
10. Manual workers need neither high qualifications nor good management skills.
2.
2. and
6. But

3. or
7.So

4. But
8. and

5. and

UNIT 3
LISTENING
(C) The one in the corner.
1. Why was the workshop canceled?
(A) Yes, I’ve been working on it.
(B) Because no one registered for it.
(C) It will cover public speaking skills.

3. Doesn’t Mt. Glenn need a copy of the report?

(A) It summarizes the overhead expenses.
(B) I’ve met him a few times.
(C) Yes, I’m printing one for him now.

2. Which file cabinet has the insurance
information?
(A) An annual policy, I think.
(B) You should take a taxi.
4


4. Who can show me the way to Central Park?
(A) Ask an attendant at the tourist center.
(B) Yes, the park is open all day.
(C) Did you look in your handbag?

(C) I heard they’re on the way there.

5. Angie will reserve a table for the dinner?
(A) Will she call the restaurant today?
(B) Yes, I already ate.
(C) It’s on the reverse side.

8. I’m looking for some advice about my
pension?
(A) No, I know it all already.
(B) All right, please enter my office.
(C) It’s been there for some time.
9. How do I log on to the database?
(A) Type in your employee ID number.

(B) It contains customer information.
(C) Yes, I thought it was long.

6. Why did they fire Julie Haskins from
Accounting?
(A) She made serious mistakes.
(B) At the end of last month.
(C) About the annual budget.

10. Shouldn’t the merger have been completed
by now?
(A) Please finish them yourself.
(B) Join us this evening.
(C) We still need the CEO’s approval.

7. The contracts were sent to the Chicago office,
weren’t they?
(A) I’ll contact him soon.
(B) They haven’t decided yet.
ASNWER KEY - UNIT 3
1
2
3
B
C
C
ANSWER KEY – VOCAB UNIT 3
1.
2.
D

A

4
A

5
A

6
A
3.
E

7
C

8
B

9
A

4.
B

SPEAKING
A
1 e 2 a 3 b 4f 5 c 6d
READING 1
1. a

2. b
3. It may cause problems for your employer and even affect the company's bottom line.
4. You shouldn’t beat yourself up / berate yourself for making it.
5. (your) mistake.
6. persons / people may share responsibility to follow your lead in confessing to your boss
7. insignificant
8. berate
9. fix
10. option
READING 2
Before you read 2
5

10
C
5.
C


2e

3a
4c
5b
The department is badly run; management don’t care; colleagues are not friendly.
2 b) F
c) T
d) F
e) T
f) T

3 b) team
c) department
d) promotion
1

g) T

WRITING
1.
1. The country’s economy is in difficulty; moreover, the government is facing increasing pressure from
the opposition.
2. Business practices differ from country to country; therefore, businessmen do not always face the same
risks.
3. Retirement is compulsory at the age of 65; however, employees may retire upon reaching the age of 60.
4. Profits have to increase by about 10%; otherwise, the company is not going to achieve its objectives.
5. All employees can get a four-week paid holiday each year; besides, the company provides free medical
insurance for them.
6. Some advertisers try to push mediocre products on the public; thus, the consumers should beware.
7. Don't let him take on too much work; otherwise, he will not do anything properly.
8. The measures to cut unemployment have been very effective; therefore, there is now less than 5% of
the population out of work.
9. He presented his opinion at the board meeting; nevertheless, I think he gave a one-sided view of the
problem.
10. Less-developed countries offer investment incentives to attract foreign companies; moreover, there's
cheap labour there.
2.
2. e
3. a
4. c
5. f

6.d

UNIT 4
LISTENING
1. Where did you leave your suitcase?
(A) I’ll carry it for you.
(B) At the front desk.
(C) For my overnight trip.

(C) I can’t wait.
5. How did you hear about this job opening?
(A) Usually every weekend.
(B) Yes, I’ll send you my résumé.
(C) By searching online.

2. Isn’t the sales position still open?
(A) That’s what Mr. Jacobs said.
(B) Yes, I’ll return it.
(C) Keep this door closed.

6. When do you want to sort these files?
(A) Into three piles, please.
(B) An hour from now.
(C) In the break room.

3. Could you tell me where the rest room is?
(A) Right around that corner.
(B) That’s okay. I’m not tired.
(C) This room is pretty large.

7. Why was our lobby redecorated?
(A) To attract more visitors.
(B) The place across the street.
(C) Around the end of July.

4. Sarah went home already, didn’t she?
(A) He comes in at 9:00 A.M.
(B) Yes, a few minutes ago.

8. I appreciate your allowing me to stay with
you.
6


(A) I have her permission.
(B) We stayed at a hotel.
(C) Don’t mention it.

(B) The fire alarm went off.
(C) Sure, we can go inside.
10. Which applicants should I interview first?
(A) No, the other one.
(B) For a radio show.
(C) The youngest ones.

9. Why are all these people gathered outside the
company?
(A) Actually, I can’t help you.
ASNWER KEY - UNIT 4
1

2
3
B
A
A

4
B

ANSWER KEY – VOCAB UNIT 4
1.
2.
D
C

5
C

6
B
3.
E

7
A

8
B
4.
B

SPEAKING
A
1 business 2 shower 3 Double •4 internet
5 non 6 park
READING 1
1. a
2. c
3. You should not ignore your error or place the blame on others.
4. You should show respect and / or should not do things that offend your co-workers.
5. (your) mistake
6. (a) leader
7. aspire
8. uncivil
9. deadline
10.demonstrate
READING 2
Before you read 2
2f
1 2b

3e
3c

4d
4a

5a
7

6b

9
B

10
C
5.
A


2 b) knife, fork
3 b) T

c) taxi, cab
c) T

d) ferry, boat
e) T

d) F

f) F

g) T

WRITING
1.
1. When there is a vacancy in the company, the Personnel Manager and his department have to recruit a
new employee.

2. The Personnel Department decides who receives an application form after it studies introductory letters
from applicants.
3. They found a good agent for their company in Japan while they were marketing their products.
4. He received his money as soon as he presented the necessary documents to the bank.
5. Since the company launched a new product, it has expanded the market for that new product.
6. Consumers have a tendency to buy more where credit cards are accepted for payment of the
merchandise.
7. Some women prefer to shop when they can bargain.
8. Most foreigners pay cash when(ever) they do their shopping in Vietnam.
2.
2. e
9. n

3. f
10.j

4. d
11.m

5.a
12. i

6. b
13. l

7. h
14. k

8. c

UNIT 5
LISTENING
1. Who’s in charge of the fundraiser?
(A) If I’m busy.
(B) We had a lot of fun.
(C) Isn’t it Brandon?
2. The orientation schedule
revisions.
(A) I’ll add more chairs.
(B) Yes, I found it useful.
(C) What do you suggest?

needs

6. Would you unpack these boxes?
(A) I’m just on my way out.
(B) They arrived this morning.
(C) There’s more in the supply closet.
some

7. Please visit me when you come to Milan?
(A) He’s been there before.
(B) Yes, a morning flight.
(C) I certainly will.
8. Didn’t Jill already renew her contract?
(A) I knew how to write it.
(B) What’s your contact number?
(C) No, the paperwork wasn’t prepared.

3. Why did the train arrive late?

(A) Not until 11:30.
(B) There was a mechanical malfunction.
(C) Just show your ticket.

9. How about bringing a sack lunch on
Monday?
(A) We met at the restaurant.
(B) Sorry. I just ate lunch.
(C) I was thinking about ordering takeout.
10. How did you get hold of these new
guidelines?
(A) From the weekly newsletter.
(B) Just recently.
(C) For safety reasons.

4. Would you like a copy of my new book?
(A) She has the original.
(B) Yes, very much.
(C) It shouldn’t take long.
5. What time is the delivery expected to arrive?
(A) Let me check.
(B) She ordered it last Friday.
(C) Yes, It will.
8


ASNWER KEY - UNIT 5
1
2
3

C
C
B

4
B

5
A

6
A

ANSWER KEY – VOCAB UNIT 5
1.
2.
C
A
SPEAKING
A
2 a lot of
3 any

4 much

7
C

3.
E

5 a lot of

6 any

8
C

9
C

4.
D

7 some

10
A
5.
B

8 many

READING 1
1. a
2. a
3. b
4. Inventory and Billing/ staff of Inventory and Billing in general
5. The date requested for service
6. terminals

7. to provide
8. installation
9. Installation
10. technician
READING 2
1 b) T

c) F

d) F

e) T

2 b) 53%

c) 2020

d) 47%

e) $900 million

3 b) decade
f) executives

c) earn
g) double

d) dishes

e) developed

f) F

WRITING
1.
1. They were not able to get the money from the bank because their documents did not meet the terms of
the Letter of Credit
2. Mr. Laurier is such a reliable customer that we have never had any trouble getting payment from him.
3. Since you're our regular customer, we can give you a five- percent discount.
4. The company is going to introduce such new machines as computers, word-processors and faxes so
that productivity of office work can increase.
5. He places orders for computer parts so regularly that we can offer him 10% off the list price.
6. As Transworld handles export - import documentation, it will prepare the bill of lading and customs
entry forms on our behalf.
7. The order for computer parts will be so large that the purchasing manager wants to arrange insurance
cover for the shipment of the goods.
8. Although the shippers handled the consignment carefully, all the machines were damaged beyond
repair.
9. The company has moved to the city centre in order that it may be better placed to take on more
business.
10. Sales have not increased even though the company has spent a lot of money on advertising.
9


2.
1. Although both imports and exports may fall next years, the levels are likely to be different.
2. As it was inconvenient for everyone, the meeting was postponed.
3. I finished work late because I had a lot of paperwork to do.
4. Since he doesn’t know, I’ll ask someone else.
5. I wrote the date in my diary so that I wouldn’t forget the meeting this morning.

6. Some cultures prefer meetings to start on time whereas others are not bothered about punctuality.
7. Although the issues are important, not many people bothered to vote.
8. I kept his business card so that I would remember his name.
UNIT 6
LISTENING
(B) Yes, it covered the local economy.
(C) Brad showed me how to use it.

1. The copy machine has run out of paper
again?
(A) We don’t have space for it.
(B) Check the cabinet for more.
(C) Yes, he went out an hour ago.

6. Receipts should be given to Mr. Swanson?
(A) I saw him in person.
(B) How many seats are there?
(C) Is he on the third floor.

2. The repairs on the engine will be completed
soon, won’t they?
(A) In about two hours.
(B) The latest model.
(C) Yes, a complete contract.

7. The data we gathered seems in order?
(A) This what we ordered, isn’t it?
(B) We’d better double-check to make sure.
(C) That will be three hundred and fifty dollars.
8. Who’s had their vacation already?

(A) I got mine last month.
(B) An injection or a pill.
(C) Mr. Kennedy made a donation.

3. Would you like the package shipped by
regular or express mail?
(A) Yes, thank you.
(B) It’s larger than expected.
(C) Regular is fine.

9. What are the special properties of this car?
(A) It’s not the proper way.
(B) Let’s take a test drive and I’ll show you.
(C) That’s my personal property.

4. Should I recycle these boxes or just throw
them out?
(A) We’ll begin in ten minutes.
(B) It depends on the material.
(C) Under the counter.

10. Ms. Liu has been a great contributor to this
charity?
(A) After my paycheck arrives.
(B) The event was held yesterday.
(C) Yes, she’s so generous.

5. Did you hear this morning’s radio show?
(A) Meeting in the afternoon would be better.

ASNWER KEY - UNIT 6
1
2
3
B
A
C

4
B

ANSWER KEY – VOCAB UNIT 6
1.
2.

5
B

6
C
3.
10

7
B

8
A
4.

9
B

10
C
5.


B

SPEAKING
A
2 aimed
3 made
7 design
8 close

D

4 weighs
9 costs

A

5 wide
10 postage

E

A

6 colours
11 deliver

READING 1
1. b
2. a
3. To provide great deals on upgrades on both RAM and processors
4. Microprocessor Inc.,
5. problems
6. purchased
7. issues
8. functioning
9. issues
10. solve
READING 2
1 b) F
2

b) brand

c) T
c) price

WRITING
1.
2. I also have to send a lot of faxes.
3. This usually takes up time.
4. I never have enough time to do all the work.
5. But I like my job very much.

6. I often meet people from different countries.
7. I have to travel a lot as well.
8. About once a month I fly to North America.
2.
1. c
2.d
3. e
3.
1. until
5.as if /as though
9. as if /as though

2. in the way
6. while
10. in the way

d) F

e) F

f) T

d) sample

e) goods

f) retailers

4. f

5. b

3. As though
7. as though
11. as if

g) F

6. a
4. before
8. as soon as
12. in the way
13. as soon as

UNIT 7
LISTENING
1. Where did you get that jacket?
(A) I bought it online.
(B) Yes, It’s cold outside.
(C) It’s in the closet.

2. How often is the company newsletter
released?
(A) Around every two weeks.
11


(B) You should read the letter.
(C) Monday, February 3.
3. Where is the meeting room located?

(A) At three o’clock, I think.
(B) Yes, definitely.
(C) Next to the elevator.

7. When does the cafeteria open?
(A) At seven o’clock.
(B) Yes, the first floor.
(C) Lunch sets.
8. Ms. Berger plans to lead the meeting.
(A) Ask her assistant.
(B) Yes, she left early.
(C) Isn’t she away on business?

4. Why is Jennifer going to another company?
(A) Because she was offered a raise.
(B) Yes, she’s the company’s executive.
(C) She’s travelling by subway.

9. I don’t understand why Jim hasn’t answered
my e-mail?
(A) I’m getting too much spam mail.
(B) Maybe he’s on vacation.
(C) I called, but there’s no answer.

5. Who is the leader of this organization?
(A) I’ll introduce you in a moment.
(B) Jason Schwartz was absent.
(C) Feel free to look around.

10. What time is the lecture expected to be over?

(A) Sometime between 5 and 6.
(B) I don’t know what he expects.
(C) I think it’s over there.

6. What kind of house are you interested in?
(A) I have no interest in her.
(B) Sorry, I don’t live around here.
(C) Something spacious with two bedrooms.
ASNWER KEY - UNIT 7
1
2
3
4
5
A
A
C
A
A
ANSWER KEY – VOCAB UNIT 7
1. C
2. E
SPEAKING

6
C

3. A

7

A

8
C

4. B

A
Lisa: I really need an assistant to work on this sales and marketing project.
Ravi: I’m sorry, but the problem is that we can't employ any extra staff.
Lisa: It would be really helpful to/for me. I can’t finish on time on my own.
Ravi: Why didn't you tell me that you had a problem with the project?
Lisa: I didn’t realise there was so much work. So, can I have an assistant?
Ravi: I’m sorry, it’s just not possible. Why don’t you give some of the work to safest
Lisa: OK, I’ll think about it.
Ravi: I think you should speak to the Sales Manager. I can call him for you.
Lisa: OK, thanks. That’s a good idea.

READING 1
1. a
2. d
3. (it is considered) / (it is) an automatic gesture.
4. (it) may cause serious offence.
5. 5calling people by their first names
12

9
B
5. D

10
A


6.
7.
8.
9.
10.

the Germans
exist
disaster
increasingly
outsider

READING 2
1 b) analyst
c) chairman
d) founded
g) sports
2 b) F (Benetton isn’t in 12 countries. It is in 120 countries.)

e) married

f) three

c) T
d) F (They don’t have five children. They have three children.)
e) T

f) F (Benetton didn’t begin in India. It began in Italy.)
g) T
h) F (He doesn’t have two brothers. He has three brothers.)
i) F (He wasn’t chairman of the Formula One team for 15 years. He was chairman of the team for J 0
years.)
WRITING
1. The sum of money (that) you borrow and you must repay is called capital.
2. A manufacturer whose costs are lower because of mass production can sell to customers at a lower
price.
3. The presentation that was on the subject of “Purchasing high technology" was a success.
4. He deals with the customers who delay payment of their accounts.
5. The person (that) you owe money to is your creditor.
6. The office where I am working has been in operation for ten years.
7. We may never know the real reason why the General Director resigned.
8. No one can predict the day when a business can go bankrupt.
9. The person who owes money to you is your debtor.
10. Corporations whose investments lead to new manufacturing techniques can afford costly research and
development.

UNIT 8
LISTENING
2. Which department should be billed for the
work?
(A) I work in shipping and receiving.
(B) Yes, there’s an error on the bill.
(C) It’s listed at the top of the form.

1. Is this the counter for checking in?
(A) I agree with you on that.
(B) Not too often.

(C) Yes, come right this way.

3. Are you free to talk right now, or should I call
13


you back later?
(A) I don’t know who called me.
(B) I have time now.
(C) The tickets weren’t free.

today, weren’t they?
(A) It’s just around the corner.
(B) I’ll check the institute’s Web site.
(C) They had a very negative attitude.

4. Have they completed the surveys already?
(A) Send these documents to the HR
department?
(B) I’m not sure who will do that.
(C) No, they won’t be finished until next week.

8. Why don’t we ride to the conference together?
(A) To learn about sales.
(B) That’ll be easier.
(C) I’ll write it soon.
9. The awards ceremony was quite elegant.
(A) The Brookside Convention Center.
(B) Mr. Martin will receive the award.
(C) I wish I could have been there.

5. How do I get to Bexley Hospital?
(A) No, I’m feeling better.
(B) Turn right at the stoplight.
(C) About thirty minutes.

10. Why did Jane call a technician?
(A) Yes, someone will be here by five.
(B) Because the internet connection isn’t
working.
(C) No, she works in the personnel department.

6. Could you tell me when the bus will arrive?
(A) Let’s meet at the terminal.
(B) The final destination is Leeds.
(C) It’s printed on your ticket.
7. The results of the attitude test were released
KEY ASNWER UNIT 8
1
C

2
C

3
B

4
C

ANSWER KEY – VOCAB UNIT 8
1. E
2. A

5
B

6
C

3. D

7
B

4. B

SPEAKING
A
1c 2a 3b 4d 5b 6a 7d 8c
READING 1
1. c
2. b
3. b
4. factor
5. students
6. decrease
7. degree
8. graduate
9. offers

14

8
B

9
C

5. C

10
B


10. rates
READING 2
Before you read 2
2g

3e

4c

1 b) T

c) F

d) F

5b

e) T

6a

7f

f) F

c) How ton g are the advertising slots? (30 seconds)
d) What animals are in the Volkswagen advertisement? (dogs)
WRITING
1. The Managing Director of Gourmet LTD is Mr. Mann, whose expertise on financial investments is
well-known.
2. It is important to sometimes see clients in a more relaxed atmosphere where you can get to know your
business partner better.
3. Mr. Sanchez, whom Mr Blake met at the convention in Paris, has been the manager of General Union
Bank PLC for five years.
4. The man who got an electric shock when fixing a duplicator is an engineer of Travel Services.
5.
6.
7.
8.
9.

Stockholders whose financial liability is limited are not responsible for a company's debts.
Paul Rime manages Impex International, which employs 94 people in five offices.
Tet is the time when all offices and businesses are closed.
The factory where my brother is working finances its expansion by issuing more stock.
The annual conference of the Association of European Exporters adjourns at 11 o'clock, when all
participants will have coffee break.

10. Mr. Green is planning the tour (that) his clients will be most interested in.
11. The document which shows all your transactions is called a statement.

UNIT 9
LISTENING
1. Do you want to check these slides now or wait
until tomorrow?
(A) I’ll sign the check.
(B) Tomorrow is the 14th.
(C) Let’s take a look at them now.
2. Aren’t you taking a vacation this week?
(A) No, that’s next week.
(B) Have a great time.
(C) Five days would be better.

(A) The photocopier isn’t working.
(B) There’s a newsstand over there.
(C) You can drop by anytime.
4. How long have you known Mr. Banks?
(A) Just a few days.
(B) It’s two kilometers.
(C) He’ll be available at 6:00 P.M.
5. Don’t you want to go to the musical when it’s
in town?

3. Where can I buy today’s paper?
15


(A) We had front row seats.

(B) I can’t wait to see it.
(C) No, she’s from a big city.

event.
(A) I’ve printed eight hundred.
(B) No, the lease is valid.
(C) It was record attendance.
9. Should we buy stocks now or wait until they
are more stable?
(A) We might have some in stock.
(B) Let’s see how they perform.
(C) Yes, we’d better stop now.
10. The leathers handbags weren’t delivered yet,
were they?
(A) They’re in the stockroom.
(B) Anytime before 5:00 P.M.
(C) Can he deliver a speech tomorrow?

6. Who’s delivering the first speech?
(A) I’ll ask the event coordinator.
(B) Around 20 minutes.
(C) No, not this time.
7. Why don’t we discuss with Mr. Perry?
(A) I heard he’s away on business.
(B) Human resources can issue another one.
(C) Because my phone was turned off.
8. We’ll need at least five hundred flyers for the
KEY ASNWER UNIT 9
1
2

3
C
A
B

4
A

ANSWER KEY – VOCAB UNIT 9
1. D
2. A

5
B

6
A

3. B

4. C

SPEAKING
A
1 good to see you all
2 subject of my presentation
3 three sections
4 Secondly
5 finally
6 By the end of my talk

READING 1
1. d
2. d
3. c
4. Carlos Ghosn
5. (some) employees
6. head
7. employee
8. tax
9. global
10. passport
READING 2
Before you read 2
b) beverage
e) market
1

c) an outlet
f) catering

7
A

d) revenue

16

8
A

9
B
5. E

10
A


2c

3e

4a

2
2b

3b

4c

5f

6b

WRITING
1. Sales will increase if there is a good advertising campaign.
2. Fatal accidents will happen unless workers observe safety regulations.
3. There will be no new products if they do not do any research.
4. Tourists will stay at a Ryokan if an excellent service is provided.

5. They won't attract the best people unless they offer better salaries.
6. The company can't charge higher prices unless it upgrades the product.
7. Send for a prospectus if you want more information about courses at Central College.
8. There won’t be a price war unless competitors enter the market.
9. Unit costs must be reduced if the company rationalises production.
10. Labour costs won’t be lower unless the factory install robots.

UNIT 10
LISTENING
1. When will your visa be renewed?
(A) Let’s go travelling then.
(B) This spring.
(C) There was some paperwork.

(B) Yes, help yourself.
(C) I thought it was Jamie’s
6. Are these their newest designs?
(A) No, she hasn’t signed it.
(B) It was on the news.
(C) Yes, they are.
7. How can I get to the airport?
(A) The departure terminal.
(B) Between 6 and 12.
(C) Take High way 120.

2. Who made the bank deposit last night?
(A) By 10:00 P.M.
(B) Victor did.
(C) No, thank you.
3. Samantha left me a message, didn’t she?

(A) I didn’t receive any.
(B) You’re welcome
(C) Leave it here please.

8. Where is this bus headed?
(A) Take my seat.
(B) The fare increased.
(C) To the airport.

4. Should I set this sentence in bold font or in
italics?
(A) It was a bold decision.
(B) I’ve been to Italy once
(C) In italics, please.

9. What’s the password for the intranet?
(A) Actually, you don’t need one.
(B) Sorry, you can’t pass here.
(C) To download some files.

5. Which desk is yours?
(A) The one against the back wall.

10. Won’t you join our dinner Friday?
17


(A) Sorry, I’m too busy.
(B) She’s reserved two tables.

(C) At the seafood restaurant.

KEY ASNWER UNIT 10
1
2
3
B
B
A

4
C

ANSWER KEY – VOCAB UNIT 10
1. D
2. E

5
A

6
C

3. A

7
C

8
C

9
A

4. B

10
A

5. C

SPEAKING
A
a6 b5 c2 d4 e1 f7 gd
READING 1
1. a
2. b
3. few of them / few of the 11.3m packages L.L. Bean ships each year with extraordinary dispatch and
efficiency go outside North America.
4. Customers can return a Bean product for any reason at any time and they get a replacement or their
money back.
5. Gorman’s late grandfather / his late grandfather .
6. L.L. Bean’s
7. block
8. committed
9. dispatch
10. label
READING 2
Before you read 2
2c

3b
4f
1 b) T
c) F
2 b) laws
c) half

5g

6e

d) T
d) weekend

e) F
e) time

7a
f) T
f)message

WRITING
1
1. If Alison got the qualifications, she would change her job,
2. If she were young, she would apply for that job.
3. If they had some agents to distribute their products, they would develop some kinds of sales net work
there,
4. If they were provided with bank references, they may check their new customer out.
5. If they changed their sales approach, they would reach all their potential customers,
2

1. We would be worried about his payment unless he were a reliable customer.
2. We can reduce the price unless it were a big order.
3. They wouldn’t need to break into overseas markets unless the home market were already saturated.
18


4. He couldn’t send you copies of all the invoices for your records unless he were responsible for
invoicing customers,
5. They wouldn’t have to terminate the contract unless sales were below target.
UNIT 11
LISTENING
1. Melisa has invited us to an orchestra
performance.
(A) It was two hours long.
(B) We both play the violin.
(C) Great. I love classical music.

6. Is there anyone here who is familiar with local
tax laws?
(A) The locals are very friendly.
(B) No. I’ve paid all my taxes.
(C) I believe Mr. Harrington is.

2. Why wasn’t Peter at the safety training?
(A) He left to meet a client.
(B) For the new equipment.
(C) Yes, I learned a lot.

7. Should I prepare some refreshments for the
meeting?

(A) I already repaired it.
(B) No, I can’t print them.
(C) That would be nice.

3. Have you attended the first-aid course?
(A) Two billion dollars in aid
(B) Yes, they usually are.
(C) Not yet. Is it helpful?

8. Can you unclog the sink, or do we need a
professional?
(A) In the men’s rest room.
(B) I’ll take a look.
(C) A professional artist.
9. Applicants are required to have a business
degree right?
(A) Forty-two people in all.
(B) No. But it’s preferred.
(C) I own my own business.

4. What’s the address of Jessica Warson’s
company?
(A) The Saxon-Brown Agency.
(B) Let me check her business card.
(C) To discuss our contact
5. I need to review the lease agreement.
(A) Yes, you can renew it.
(B) I’ll drop it off today.
(C) How long did it take?
KEY ASNWER UNIT 11

1
2
3
C
A
C

4
B

ANSWER KEY – VOCAB UNIT 11
1. C
2. A

10. How would you like to join our tennis team?
(A) Ah, actually I’m terrible at sports.
(B) We like her very much.
(C) What time was the game?
5
B

6
C

3. B

7
C
4. E

SPEAKING
A
Opening: 3, 7
Stating the topic: 4, 8
Suggesting action: 1, 6
Responding to suggestions: 2, 5
READING 1
19

8
B

9
B
5. D

10
A


1. a
2. d
3. They wanted better communications with their supervisors.
4. (It has decided to) spend more money on retaining employees.
5. labour turnover
6. Marriott’s
7. dead-end
8. fatter
9. costly
10. slow

READING 2
1 b) Japan

c) Middle East

d) China

2 b) abroad
f) interrupt

c) gift
g) multi-task

d) exchange
h) disagree

e) US
e) luck

WRITING
1. If the clerk had read the instruction, he wouldn’t have cut his fingers when using the paper shredder.
2. If they had been satisfied with the contract terms, they wouldn’t have renegotiated the contract.
3 If the workman had hit a loose rail and fell, he wouldn’t have broken both of his legs.
4. If the customers had paid, he wouldn’t have born the risk.
5. If they had agreed to fix a commission at 15% on total sales, he wouldn’t have refused to be a sole and
exclusive agency for them.
6. If there hadn’t been two errors in the invoice, they wouldn’t have sent a letter of complaint to the
supplier.
7 If there hadn’t been a great deal of damage to the goods, they wouldn’t have got the surveyor to inspect
the case.

8. If this consignment had been handled carefully, they wouldn’t have forwarded the surveyor's report with
a claim.
9. If they hadn’t needed to complete orders for two of their major customers, they wouldn’t have asked the
supplier to ship the additional 8,000 pencils as soon as possible.
10. If Justin's hadn’t opened a new store in the shopping centre, they wouldn’t have launched a grand
opening sale to celebrate the occasion.
UNIT 12
LISTENING
1. Did you have a nice vacation?
20


(A) Next Friday.
(B) Unfortunately, I had to cancel it.
(C) Italy or France would be nice.

6. My access code didn’t work this morning.
(A) I got here at eight.
(B) Yes, four-one-two-two.
(C) Talk to Mr. Larson.

2. Haven’t you received my package?
(A) What day was it shipped?
(B) Put them in the storage room.
(C) Yes, I think I will.

7. Did you know that Lily got promoted? (To
move somebody to a higher position in a
company)
(A) No, but I’m so happy for her.

(B) In about a month.
(C) She’s a well-known writer.

3. Who will be the main speaker instead of Mr.
Reid?
(A) The speakers connect to this stereo.
(B) I wasn’t aware that he’d canceled.
(C) It’s in the main auditorium.

4. Tomorrow is the registration deadline for the
course.
(A) Was it beneficial?
(B) Negotiation skills.
(C) Then I’ll sign up today.

8. Why don’t you book a room in advance?
(A) That’s not necessary.
(B) Through the internet.
(C) It was a great advance.
9. Can’t we let each of the donors give a
speech?
(A) That will take too long.
(B) For a local charity.
(C) It was impressive.

5. What do you think of the prototype?
(A) The designers did a great job.
(B) She purchased the same type of bag.
(C) I think I will.

10. Where’s the seminar taking place?
(A) It hasn’t been announced yet.
(B) Yes, you can bring a guest.
(C) I stayed at the Firth Hotel.

21


KEY ASNWER UNIT 12
A
2
3
B
A
B

4
C

ANSWER KEY – VOCAB UNIT 12
1. D
2. C

5
A

6
C

7

A

3. A

8
A

4. E

9
A

10
A

5. B

SPEAKING
A
2a 3d 4f 5c 6b
READING 1
1. d
2. a
3. their products are different/ or believed to be different
4. different prices in different places
5. economists
6. prices
7. balanced
8. deal with
9. raise

10. deal with
READING 2
Before you read 2
b) part-time
e) rising
1 b) T
f) T
2 b) fallen
3 b) has worked
f) has risen

c) unemployed
f) trades person

d) employment
g) recession

c) T
g) T
c) be
c) fell
g) took

h) occupation
d) F

d) risen
d) wanted

h) T

e) increase
e) haven’t been

WRITING
The relative clause
1.
2. The company fired its Sales Director, who was taken to court.
3. The management consultants who advised me were not very good.
4. Our computer system which breaks down frequently costs over £1m.
5. Sven Anderson, who has impressed everybody, joined as Chief Executive last year..
6. The team leader who speaks several languages comes from Ha Noi.
7. Our head office which is very costly to run is located in Zurich..

e) F
f) worked


8. Our Managing Director, who has been very successful, was recruited from outside the firm.
2.
2. Some Japanese visitors who gave me this gift came yesterday.
3. This is a gift (that) the Japanese visitors who came yesterday gave it to me.
4. A friend, whose laptop I borrowed, wants it back.
5. A marketing manager who is leaving the company tomorrow works in my department.
6. The presentation that we went to yesterday was very interesting.
7. I met a woman whose sister works for ABN.
8. A man who wants to see you is waiting in reception.
3.
My favourite boss was a woman who was younger than me. She had not had a formal university
education. She went straight from school to a travel firm in Cardiff, which is the capital of Wales.
The firm, which organised business travel and holidays for top executives, was one of the biggest travel

firms in the UK. One of the top executives, who met her when she was organising his firm’s company
trip, was really impressed with her. He hired her as his PA, which meant she was able to accompany him
around the world. When he retired she succeeded him as Chief Executive and the company went from
strength to strength.
She was a leader who was fair but firm and was willing to deal with difficult issues immediately. Her
employees, who all spoke very highly of her, were very motivated. She had a clear strategy for the
business which her staff understood and fully supported. She was also compassionate and her secretary,
who had worked with her for many years, greatly admired her. She was married and had two children.
Her husband, who worked with her in the business, described her as a superwoman. ‘She has enormous
energy which enables her to work harder than other people,’ he said. ‘She hasn’t missed a single day
through illness.’
The conditional clause
1.
2. f
7. e

3. h
8. d

4. b

5. c

6. a

2.
2. Mr. Lo probably won’t want to go out for dinner if he has had a meal on the plane. 
3. If it (will be) is their first visit to England, I expect they might want to do some sightseeing.
4. I may go and visit their headquarters if I (will go) go to London next week.
5. Please don’t hesitate to contact me if you require any further information. 

6. What should I do if everyone (will be) is still talking when I want to start my presentation?
7. If you (will go) go to Paris next week, I can give you the name of a good hotel I know.
3.
3. If we recruited foreign nationals, we would build an international team.
4. If we didn’t train our staff, they would leave the company.
5. If we offer career opportunities, they will stay in the company.
6. If our salary structure changed, it would be easier to attract new staff.


7. If we invest in management training, there will be less money for technical training.
8. If we exchanged personnel, there would be more integration.
9. If sales increase, we can justify training.
4.
2. If they promote / promoted the brand better, they’ll gain market share.
3. If you left / had left earlier, you might have got there on time.
4. If anyone from Head Office visits, they always stay / will stay in a five star hotel.
5. If I were you, I’d / I’ll call their technical support number.
6. If I have / had more time, I’d be able to come up with a solution.
7. If it breaks down / will break down, it takes days for the service engineer to arrive.
8. If you needed the money urgently, I could phone / could have phoned Accounts now to try and speed up
your payment.
9. If you enter the date in the wrong format, the computer doesn’t / didn’t recognise the information.
10. If we’d been / we were more careful, we wouldn’t have lost so much money.