McGraw-Hill/Irwin
Copyright © 2009 by The McGraw-Hill Companies, Inc. All Rights Reserved.
LEARNING OBJECTIVES (LO)
AFTER READING CHAPTER 16, YOU SHOULD BE ABLE TO:
LO1
Recognize the relationship between
marketing channels, logistics, and
supply chain management.
LO2
Describe how a company’s supply
chain aligns with its marketing
strategy.
16-2
LEARNING OBJECTIVES (LO)
AFTER READING CHAPTER 16, YOU SHOULD BE ABLE TO:
LO3
LO4
Identify the major logistics cost and
customer service factors that
managers consider when making
supply chain decisions.
Describe the key logistics functions in
a supply chain.
16-3
LO1
SIGNIFICANCE OF SUPPLY CHAIN
AND LOGISTICS MANAGEMENT
KEY CONCEPTS
Supply Chain
Supply Chain Management
The Automotive Supply Chain
16-4
LO1
SIGNIFICANCE OF SUPPLY CHAIN
AND LOGISTICS MANAGEMENT
KEY CONCEPTS
Logistics
Logistics Management
• Cost-Effective Flow
• Customer Requirements = Service
16-5
FIGURE 16-1 Relating logistics
management and supply chain management
to supplier networks and marketing
channels
16-6
The Supply Chain
Logistics
You are here
FIGURE 16-2 The automotive supply chain
includes thousands of firms that provide the
5,000 or so parts in a typical car
16-9
FIGURE 16-A Paint industry supply chain
16-10
LO2
SIGNIFICANCE OF SUPPLY CHAIN
AND LOGISTICS MANAGEMENT
SUPPLY CHAIN MANAGEMENT AND
MARKETING STRATEGY
Aligning a Supply Chain
with Marketing Strategy
• Understand the Customer
• Understand the Supply Chain
• Harmonize the Supply Chain
with the Marketing Strategy
16-11
LO2
SIGNIFICANCE OF SUPPLY CHAIN
AND LOGISTICS MANAGEMENT
SUPPLY CHAIN MANAGEMENT AND
MARKETING STRATEGY
Aligning a Supply Chain
with Marketing Strategy
• Dell: A Responsive Supply Chain
• Wal-Mart: An Efficient Supply Chain
16-12
LO3
INFORMATION AND
LOGISTICS MANAGEMENT IN A
CUSTOMER-DRIVEN SUPPLY CHAIN
Information’s Role in Supply Chain
Responsiveness and Efficiency
• Electronic Data
Interchanges (EDIs)
• Extranet
16-13
LO3
INFORMATION AND
LOGISTICS MANAGEMENT IN A
CUSTOMER-DRIVEN SUPPLY CHAIN
Total Logistics Cost Concept
Customer Service Concept
16-15
FIGURE 16-3 How total logistics cost varies
with the number of warehouses used based
on inventory costs and transportation costs
16-17
OBJECTIVE OF INFORMATION
AND LOGISTICS MANAGEMENT
IN A SUPPLY CHAIN
• Customer Service Concept
– Customer Service – ability to satisfy users in
terms of time, dependability,
communication, and convenience
Slide 16-21
OBJECTIVE OF INFORMATION
AND LOGISTICS MANAGEMENT
IN A SUPPLY CHAIN
Time
• Lead Time (Order Cycle or Replenishment Time)
•Recognition of need to order
•Order transmittal
•Order processing
•Documentation
•Transportation
• Quick Response or Efficient Consumer Response
•Reduce retailer’s delivery time
Slide 16-21
OBJECTIVE OF INFORMATION
AND LOGISTICS MANAGEMENT
IN A SUPPLY CHAIN
• Customer Service Concept, cont…
Dependability – consistency of replenishment and has
3 elements: consistent lead time, safe delivery, and
complete delivery
Communication – two-way link between buyer and
seller using status reports to monitor service and anticipate
future needs
Convenience – minimum effort on part of buyer in doing
business and seller must remove unnecessary barriers
OBJECTIVE OF INFORMATION
AND LOGISTICS MANAGEMENT
IN A SUPPLY CHAIN
• Customer Service Standards
– Firms develop set of written standards that
serve as objective and provide benchmark
against which results are measured
– Information is collected on customers’ needs
and competitors’ practices to establish
standards and ongoing monitoring programs
Slide 16-25
FIGURE 16-4 Supply chain managers
balance total logistics cost factors against
customer service factors
16-22
LO3
INFORMATION AND LOGISTICS MANAGEMENT
IN A CUSTOMER-DRIVEN SUPPLY CHAIN
CUSTOMER SERVICE FACTORS
Dependability
Communication
Convenience
16-24
LO3
INFORMATION AND LOGISTICS MANAGEMENT
IN A CUSTOMER-DRIVEN SUPPLY CHAIN
CUSTOMER SERVICE STANDARDS
16-25
LO4
KEY LOGISTICS FUNCTIONS
IN A SUPPLY CHAIN
TRANSPORTATION
Third-Party Logistics Providers
Service Criteria
• Costs
• Dependability
• Time
• Accessibility
• Capability
• Frequency
16-27
KEY LOGISTICS FUNCTIONS IN
A SUPPLY CHAIN
• Third-Party Logistics Providers – provide
most or all of logistics functions of
manufacturers, suppliers and distributors
– Transportation
– Warehousing an materials handling
– Order processing
– Inventory management
Slide 16-29
KEY LOGISTICS FUNCTIONS IN
A SUPPLY CHAIN
• Transportation Service Criteria
Cost
Dependability
Time
Accessibility
Capability
Frequency
Slide 16-29