Management by chuch williams chapter 12

Chapter 12
Managing Individuals and a
Diverse Workforce
MGMT
Chuck Williams

Designed & Prepared by
B-books, Ltd.
1


Predicted U.S. Population,
by Race, 2005-2070

2


Diversity and Why It Matters
After reading this section,
you should be able to:

1. describe diversity and explain why it matters.

3


Diversity: Differences That
Matter

Diversity
Diversity Is

Is Not
Not
Affirmative
AffirmativeAction
Action

How
How to
to Build
Build aa
Business
Business Case
Case
for
for Diversity
Diversity

1
4


Diversity Is Not Affirmative Action
Diversity

 May exist without a
program
 Broad focus
 Not legally based
 Create a positive work
environment

 Generally accepted

Affirmative Action







A purposeful,
established program
Narrow focus
Legal requirement
Compensate for past
discrimination
Controversial

1.1
5


Affirmative Action Programs
The purpose of affirmative action programs is to…
 compensate
compensate for
for past
past discrimination
discrimination
 prevent

prevent ongoing
ongoing discrimination
discrimination
 provide
provide equal
equal opportunities
opportunities to
to all,
all, regardless
regardless of
of
race,
race, color,
color, religion,
religion, gender,
gender, or
or national
national origin
origin

1.1
6


General Purpose of Diversity Programs
To create a positive work environment where…
 no
no one
one is
is advantaged

advantaged or
or disadvantaged.
disadvantaged.
 “we”
“we” is
is everyone.
everyone.
 everyone
everyone can
can do
do his
his or
or her
her best
best work.
work.
 differences
differences are
are respected
respected and
and not
not ignored.
ignored.
 everyone
everyone feels
feels comfortable.
comfortable.
1.1
7

Diversity Makes
Good Business Sense
Cost
Cost Savings
Savings
Attracting
Attracting and
and Retaining
Retaining Talent
Talent
Driving
Driving Business
Business Growth
Growth

1.2
8


Diversity Makes Good Business Sense
Cost
Cost Savings
Savings



Reduces turnover



Decreases absenteeism



Avoids expensive lawsuits

1.2
9


Diversity Makes
Good Business Sense
Attracting
Attracting and
and Retaining
Retaining Talent
Talent



Attracts better and more diverse job
applicants



Results in higher stock market performance



Encourages workers to stay

1.2
10


Diversity Makes
Good Business Sense
Driving
Driving Business
Business Growth
Growth



Improves understanding of the marketplace



Improves quality of problem solving

1.2
11


Diversity and Individual
Differences
After reading these sections,
you should be able to:

2. understand the special challenges that the
dimensions of surface-level diversity poses for
managers.
3. explain how the dimensions of deep-level
diversity affect individual behavior and
interactions in the workplace.
12


Surface and Deep-Level Diversity
Surface-Level Diversity
Age

Personality
Physical
Capabilities

Attitudes

Deep-Level Diversity

Race/
Ethnicity

Values/Beliefs

Gender
13

Surface-Level Diversity

Age

Sex/Gender

Race/Ethnicity
Race/Ethnicity

Mental
Mentalor
or
Physical
Physical
Disabilities
Disabilities

2
14


Age
•

Treating people differently
because of their age

•

Performance does not

decline with age

•

Older employees show
better judgment and are
less likely to quit, show up
late, or be absent

•

Age discrimination is more
pervasive than managers
think

2.1
15


Gender
•
•

•

Treating people differently
because of their sex or gender
Glass ceiling
– invisible barrier that keeps
women and minorities from

advancing to the top of the
organization
Can be diminished by:
– mentoring
– stopping unintentional behavior

2.2
16


Beyond the Book

Female-Friendly Workplace
• At Principal Financial Group , 66% of
the employees and 35% of the board
are women, and 50% of senior postions
are held by women. Why?
• Flexible schedules
• Onsite gym
• Early childhood education center
• Opportunity for mentorship
• Equal pay, equal access

Source: J. Hempel, “In the Land of Women,” Fortune, .

17


Race / Ethnicity
•

•
•
•

Treating people differently because of
their race or ethnicity
Employment disparities do exist
Legislation has lessened the problem
Reduce by:
– eliminating unclear selection and promotion
criteria
– training managers who make hiring and
promotion decisions

2.3
18


Mental or Physical
Disabilities
•
•
•

Disability is a mental or physical impairment that
substantially limits one or more major life
activities.
Disability discrimination means treating people
differently because of their disabilities.
Reduce by:

– educating to address incorrect stereotypes
– committing to reasonable workplace accommodations
– recruiting qualified workers with disabilities

2.4

Web Link

/>19


Reasonable Accommodations
for Disabled Workers
Physical
Physical changes
changes
Quieter
Quieter workspace
workspace
Training
Training and
and other
other written
written materials
materials
TTYs
TTYs for
for use
use with
with telephones,

telephones,
computer
computer hardware,
hardware, and
and software
software

2.4

Time
Time off
off for
for treatment
treatment
20


Deep-Level Diversity

“Big
“Big Five”
Five”
Dimensions
Dimensions
of
of Personality
Personality

Other
Other Work-Related

Work-Related
Aspects
Aspects of
of
Personality
Personality

3
21


Big Five Dimensions of Personality
Extraversion
Extraversion
Emotional
Emotional Stability
Stability
Agreeableness
Agreeableness
Conscientiousness
Conscientiousness
Openness
Openness to
to Experience
Experience
3.1
22


How Can Diversity Be

Managed?
After reading these sections,
you should be able to:

4. explain the basic principles and practices that
can be used to manage diversity.

23


Managing Diversity
Different
Different
Diversity
Diversity
Paradigms
Paradigms

4

Diversity
Diversity
Principles
Principles

Diversity
Diversity
Training
Training and
and

Practices
Practices
24


Diversity Paradigms

4.1

DIVERSITY
DIVERSITY
PARADIGM
PARADIGM

FOCUS
FOCUS

Discrimination
Discrimination
and
and
Fairness
Fairness

Equal
Equal opportunity
opportunity
Fair
Fair treatment
treatment

Recruitment
Recruitment of
of minorities
minorities
Strict
Strict compliance
compliance with
with laws
laws

Access
Access
and
and
Legitimacy
Legitimacy

Acceptance
Acceptance and
and celebration
celebration
of
of differences
differences

Learning
Learning
And
And
Effectiveness

Effectiveness

Integrating
Integrating deep-level
deep-level
differences
differences into
into organization
organization
25