RECOMMENDATION TO IMPROVE CARGO RETURN PROCESS AT GE HAIPHONG

MINISTRY
TRANSPORTATION

OF

MINISTRY OF EDUCATION &
TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: TA THI HUONG THAO

DISSERTATION
GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATION TO
PROCESS AT GE HAIPHONG

IMPROVE

CARGO

RETURN

HAI PHONG – 2015

MINISTRY OF TRANSPORTATION

MINISTRY OF EDUCATION & TRAINING

VIETNAM MARITIME UNIVERSITY

STUDENT NAME: TA THI HUONG THAOTA THI HUONG THAO
CLASS:

GMA02

DISSERTATION
GLOBAL STUDIES AND MARITIME AFFAIRS

RECOMMENDATION TO IMPROVE CARGO RETURN PROCESS
AT GE HAIPHONG

Supervisor:

Đoàn Trọng Hiếu

Division:
Faculty:

HAI PHONG 2015


PREFACE

As one of the most popular trend nowadays is globalization, economic
integration has increasing rapidly. However the transaction among nations/companies
is not only buying and selling which known as forward logistic. During the process,
there will be defective items shipped to importer. In this case, it is necessary to return
defect cargo back to vendor. Although the defect cargoes only account for small

percentage of all imported goods they play an important role in manufacturing process.
Understand the importance of returning cargo, this research not only provide an
overview about GE Haiphong process to return cargo to vendor but also giving
recommendation to improve the process.
I declare that this report is my own unaided work. It has not been
submitted before.
If violated, I am solely responsible for and bear the punishments of the
Institution and University.

Student Name and Signature


TABLE OF CONTENTS
3
Table of Contents..........................................................................................................4
List of Figures................................................................................................................i
INTRODUCTION.........................................................................................................1
1. The important of the topic..................................................................................1
2. Research Structures............................................................................................1
3. Research Object..................................................................................................1
4. Research Scope...................................................................................................1
5. Research Method................................................................................................2
6. Research Results.................................................................................................2
Chapter 1: LITERATURE REVIEW.............................................................................3
1.1. Exporting activities..........................................................................................3
1.1.1. Definition.....................................................................................3
1.1.2. Responsibility of different parties in exporting transaction..........3
1.1.3. Documents in an exporting transaction........................................4
1.1.4. Customs regulations.....................................................................5
1.2. Returning cargo...............................................................................................7

1.2.1. Definition.....................................................................................7
(Handling In & Outbound Product Returns)In order to get a Return Material
Authorization (RMA) issued, buyer need to gather and submit a large amount of
documents, such as the original PO number, packing slip number, invoice number,
items, quantities, reason for the return and contact information. Vendors often
require documents before issuing an RMA number. In the meantime, buyer is still
responsible for the inventory and must account for both the quantity and value of
the defective goods. After the vendor has approved the request and issued an
RMA number, the RTV transaction is shipped to the vendor.........................8
1.2.2. The reason to return cargo............................................................8


1.2.3. The procedure to return cargo.......................................................8
About the tax regulation on return cargo, the customs authority shall decide not to
collect tax on goods that are returned or exported to a third country or a free trade
zone if the declarant submit a sufficient application for tax cancellation when
following the procedure for returning goods, exporting goods to a third country or
a free trade zones as guided in Article 117 of Circular 128/2013/TT-BTC, and the
customs authority has ample evidence that the exported goods are the goods
previously exporter.................................................................................................9
Chapter 2: EVALUATION OF RETURN CARGO PROCESS AT GENERAL
ELECTRICS HAIPHONG...................................................................................10
2.1. Company Overview.......................................................................................10
2.1.1. General Information of GE Haiphong........................................10
2.1.2. Organization...............................................................................11
2.1.3. Personel......................................................................................15
The total employee of Brach of GE Vietnam limited in Haiphong is 200483.
Human resource plays an important role in company’s success. GE Haiphong is
famous for its solid human capital strategy. HR manages to do things to reach out
to employee, tries to give them strong leadership support. Working for GEEHP,

besides the competitive compensation & benefit policy, excellent working
conditions, employees will have great opportunity in professional trainings and
expand career growth globally by joining Technical excellence, leadership, and
soft skills trainings; operational management leadership program (OMLP); human
resource leadership program (HRLP); financial management program (FMP)….16
2.1.4. GE culture..................................................................................16
2.2. Evaluation of Return Cargo Process at GE Haiphong....................................16
2.2.1. Reasons to return cargo and related parties in process...............16
2.2.2. The general return cargo process................................................18
- In the 4th, October, 2015, Bien Dong Mariner left Dinh Vu port to carry cargo to
USA.......................................................................................................................... 28
2.2.4. Issues that can arise during process............................................28
2.2.5. Strengths and drawbacks of return cargo process.......................29


Chapter 3: Recommendations to return cargo process.................................................33
3.1. Supportive GE staff.......................................................................................33
3.3. Updating workflow:.......................................................................................33
3.4 Systemized process:........................................................................................36
CONCLUSIONS.........................................................................................................41
Bibliography................................................................................................................42


Recommendations to improve cargo return process at Branch of GE Vietnam
limited in Haiphong

LIST OF FIGURES
Figure 1-Organization chart of GE Haiphong.........................................................11
Figure 2:Tracking files of return cargo...................................................................21
Figure 314: The current process to return cargo to vendor.....................................39

Figure 145: The systemized process to return cargo to vendor...............................40

Ta Thi Huong Thao
GMA02

Page i


Recommendations to improve cargo return process at Branch of GE Vietnam
limited in Haiphong
3
Table of Contents.....................................................................................................4
List of Figures...........................................................................................................i
INTRODUCTION....................................................................................................1
1. The important of the topic.............................................................................1
2. Research Structures.......................................................................................1
3. Research Object.............................................................................................1
4. Research Scope..............................................................................................1
5. Research Method...........................................................................................2
6. Research Results............................................................................................2
Chapter 1: LITERATURE REVIEW........................................................................3
1.1. Exporting activities.....................................................................................3
1.1.1. Definition.....................................................................................3
1.1.2. Responsibility of different parties in exporting transaction..........3
1.1.3. Documents in an exporting transaction........................................4
1.1.4. Customs regulations.....................................................................5
1.2. Returning cargo..........................................................................................7
1.2.1. Definition.....................................................................................7
(Handling In & Outbound Product Returns)In order to get a Return
Material Authorization (RMA) issued, buyer need to gather and submit a large

amount of documents, such as the original PO number, packing slip number,
invoice number, items, quantities, reason for the return and contact
information. Vendors often require documents before issuing an RMA number.
In the meantime, buyer is still responsible for the inventory and must account
for both the quantity and value of the defective goods. After the vendor has
approved the request and issued an RMA number, the RTV transaction is
shipped to the vendor.....................................................................................8
1.2.2. The reason to return cargo............................................................8
1.2.3. The procedure to return cargo.......................................................8

Ta Thi Huong Thao
GMA02

Page ii


Recommendations to improve cargo return process at Branch of GE Vietnam
limited in Haiphong
About the tax regulation on return cargo, the customs authority shall decide not to
collect tax on goods that are returned or exported to a third country or a free
trade zone if the declarant submit a sufficient application for tax cancellation
when following the procedure for returning goods, exporting goods to a third
country or a free trade zones as guided in Article 117 of Circular 128/2013/TTBTC, and the customs authority has ample evidence that the exported goods
are the goods previously exporter......................................................................9
Chapter 2: EVALUATION OF RETURN CARGO PROCESS AT GENERAL
ELECTRICS HAIPHONG..............................................................................10
2.1. Company Overview..................................................................................10
2.1.1. General Information of GE Haiphong........................................10
2.1.2. Organization...............................................................................11
2.1.3. Personel......................................................................................15

The total employee of Brach of GE Vietnam limited in Haiphong is
200483. Human resource plays an important role in company’s success. GE
Haiphong is famous for its solid human capital strategy. HR manages to do
things to reach out to employee, tries to give them strong leadership support.
Working for GEEHP, besides the competitive compensation & benefit policy,
excellent working conditions, employees will have great opportunity in
professional trainings and expand career growth globally by joining Technical
excellence, leadership, and soft skills trainings; operational management
leadership program (OMLP); human resource leadership program (HRLP);
financial management program (FMP)…....................................................16
2.1.4. GE culture..................................................................................16
2.2. Evaluation of Return Cargo Process at GE Haiphong..............................16
2.2.1. Reasons to return cargo and related parties in process...............16
2.2.2. The general return cargo process................................................18
- In the 4th, October, 2015, Bien Dong Mariner left Dinh Vu port to carry
cargo to USA.......................................................................................................28
2.2.4. Issues that can arise during process............................................28
2.2.5. Strengths and drawbacks of return cargo process.......................29
Chapter 3: Recommendations to return cargo process............................................33
Ta Thi Huong Thao
GMA02

Page iii


Recommendations to improve cargo return process at Branch of GE Vietnam
limited in Haiphong
3.1. Supportive GE staff..................................................................................33
3.3. Updating workflow:..................................................................................33
3.4 Systemized process:...................................................................................36

CONCLUSIONS....................................................................................................41
Bibliography...........................................................................................................42

Ta Thi Huong Thao
GMA02

Page iv


Recommendations to improve cargo return process at Branch of GE Vietnam
limited in Haiphong
LIST OF ABBREVIATIONS
GE

General Electrics

GW

Geodis Wilson

CD

Custom Declaration

RMA

Return Material Authorization

LOG

Logistic

WH

Warehouse

RTV

Return to Vendor

GM

General Manager

EHS

Environment, Health and Safety

FIN

Finance

WTG Wind Turbine Generator
QC

Quality Control

ELA

Electrical Assembly

SOU

Sourcing

MM

Material Management

NCR

Non-claim return

AWB Airway Bill
PIC

Person in Charge

ETD Estimated Time of Departure

Ta Thi Huong Thao
GMA02

Page v


INTRODUCTION
1. The important of the topic
As one of the most popular trend nowadays is globalization, economic
integration has increasing rapidly. However the transaction among

nations/companies is not only buying and selling which known as forward logistic.
During the process, there will be defective items shipped to importer. In this case, it
is necessary to return defect cargo back to vendor. Although the defect cargoes only
account for small percentage of all imported goods they play an important role in
manufacturing process. Without the replacement for the defective parts, production
may have to stop. As the matter of fact, if production stops for only one hour, the
consequences can be massive. In RTV (Return to vendor), quick transaction through
reverse logistics is highly important in order to keep trust intact. Otherwise, it spoils
the relationship between vendor and seller. Paying close attention to return cargo
can help to improve customer satisfaction and loyalty. Reverse logistics also
includes gaining feedback to get improvement to both seller and buyer.
Understand the important of returning defective cargoes to vendors; I would
like to choose the topic: “Recommendation to Return Cargo Process at Branch of
GE Vietnam limited in Haiphong” to write in this dissertation.
2. Research Structures
1.
Introduction
2.
Chapter 1: Overview About Return Cargo
3.
Chapter 2: Company Overview
4.
Chapter 3: The Process to Return Cargo
5.
Chapter 4: Recommendation to Return Cargo Process
6.
Conclusions
3. Research Object
Not only to give an overview about GE Haiphong, the objective of this
research is to clarify the current return cargo process. Moreover, strengths and

drawbacks of this process are pointed out with recommendations to improve some
steps.
4. Research Scope
Research Subject: Recommendation to return cargo process at Branch of GE
Vietnam limited in Haiphong


Research Scope: The reality and current process of returning cargoes
activities at Branch of GE limited in Haiphong
5. Research Method
Analysis: Data of the research is collected by many ways. The method to
conduct this research is mainly interview with GE’s staff in different department to
ask for information and process.
•
•

Interviewing the staff directly
Observation from practical cases or in daily works

6. Research Results
The research presents a detailed process to return cargo to vendor with examples.
Moreover, strengths and drawbacks of this process are also pointed out with
recommendations proposed.


CHAPTER 1: LITERATURE REVIEW
1.1. Exporting activities
1.1.1. Definition
Exporting cargo is sending goods or services across national territorial for
the purpose of selling and realizing foreign exchange.

1.1.2. Responsibility of different parties in exporting transaction
Exporter: (A Basic Guide to Exporting, 1998, pp. 4-6)When exporting
goods to another country, the exporter must be aware of packing, labeling,
documentation, and insurance requirements. It is important that exporters make sure
that the cargo is:


Packed correctly so that it arrives in good condition



Labeled correctly to ensure that the goods are handled properly and
arrive on time at the right place;



Documented correctly to meet domestic and foreign government
requirements, as well as proper collection standards; and



Insured against damage, loss, pilferage and delay.
Most exporters rely on an international freight forwarder to perform
these services because of the multitude of considerations involved in
physically exporting goods

-

-

Importer:
 Declaring your merchandise that is imported
 Completing and accurate documents
 Compliance with all legal requirements
 Pay duties on time
 Maintaining accurate records
Forwarder: (A Basic Guide to Exporting, 1998, pp. 12-15)

People who conduct the forwarding services called as the forwarders or freight
forwarders, forwarding agents.
Services that forwarders often serve are following:
 Preparing goods for transportation
 Organizing cargo transportation within the port
 Organizing cargo handling
 Consulting customers about cargo transportation


 Carrying out there procedure of sending or receiving goods
 Custom clearance services
 Paying the costs
 Consolidating, packing
 Checking the document related to cargo transportation
1.1.3. Documents in an exporting transaction
Commercial Invoice
A commercial invoice is a bill for the cargoes issued by the seller to the buyer.
Government uses these invoices to determine the true value of goods when
assessing customs duties. Governments that use the commercial invoice to control
imports will often specify its form, content, number of copies, language to be used,
and other characteristics.
-

Export Packing List
Considerably more detailed and informative than a standard domestic packing list,
an export packing list lists seller, buyer, shipper, invoice number, date of shipment,
mode of transport, carrier, and itemizes quantity, description, the type of package,
such as a box, crate, drum, or carton, the quantity of packages, total net and gross
weight (in kilograms), package marks, and dimensions, if appropriate. Both
commercial stationers and freight forwarders carry packing list forms. A packing
list may serve as conforming document. It is not a substitute for a commercial
invoice. In addition, U.S. and foreign customs officials may use the export packing
list to check the cargo.

-

Airway Bill

Air freight shipments require airway bills. Airway bills are shipper-specific (i.e.,
USPS, Fed-Ex, UPS, DHL, etc.).
-

Bill of Lading

A bill of lading is a contract between the owner of the goods and the carrier. For
vessels, there are two types: a straight bill of lading, which is non-negotiable, and a
negotiable or shipper's order bill of lading. The latter can be bought, sold, or traded
while the goods are in transit. The customer usually needs an original as proof of
ownership to take possession of the goods.
-

Export Licenses

An export license is a government document that authorizes the export of specific
goods in specific quantities to a particular destination. This document may be
required for most or all exports to some countries or for other countries only under
special circumstances.
-

Certificate of Origin

The Certificate of Origin (CO) is required by some countries for all or only certain
products.
-

Customs export declaration form:

Customs form completed and submitted by an exporter at the port of
export, it is meant to serve two major purposes: (1)
to provide information on amount, nature, and value of exports to the
statistical office for compilation of foreign trade data, and (2)
to serves as an export control document. In some cases, an export
license and/or a certificate of origin is also required to be attached.
1.1.4. Customs regulations


Procedures

( />
2015)Customs

procedures

are

completed at customs offices established at international seaports,
international river ports, international civil airports, international railway
stations, international post offices, or land border gates or at customs
offices established elsewhere under the decision of the Minister of
Finance.

Examination
The head of the customs office that receives customs declaration shall
determine whether to examine the merchandise or the extent of
examination. Vietnam has adopted a system of minimum customs
inspection. Under the newly amended Law on Customs, whether a
consignment of goods is examined or not depends on the result of
analysis of information, records of compliance with law by the owner,
and the level of risk of breach of the customs law. Instead of actual
customs examination before clearance of goods, the customs now relies
more on post-entry auditing to enforce the law.


Examination exemption :The actual customs inspection is



exempted
-

Goods being imported or exported by owners with good observance

of
-

for:
the

law;

Export goods, except those produced from imported materials and

those subject to conditional export;
-

Import goods which are machinery and equipment to form fixed

assets and which are tax exempt as part of an investment project ;
-

Goods imported into free trade zones, transit ports and customs

bond warehouses, goods in transit, emergency relief goods, specialized
goods directly servicing national defense and security, humanitarian aid
goods and goods temporarily imported for re-exported within a
specified time;
-

Goods in other special cases as may be decided by the Prime

Minister;

-

Goods other than the above mentioned may be exempted from

actual customs examination if the analysis of information from various
sources and from a reconnaissance by Customs establishes that there is
no possibility of a breach of custom law.
Random examination of no more than 5% of merchandise may be
conducted by the customs to assess the goods owner’s compliance with
the

customs

law.

Whole –Lot Examination shall be applied to goods whose owners have
bad customs records or where customs violation is suspected.

Clearance
In general, goods are released after customs procedures have been
completed and taxes have been paid. However, there are some
exceptions to this rule. For example, where there is an appropriate
reason, declarers may be allowed to submit certain documents in delay.
Deferred tax payment may also be applicable to certain type of
merchandise such as inputs imported for export manufacturing etc.
Goods imported in emergency cases are released immediately without


waiting for the completion of customs procedures or paying taxes

.

For import or export goods which must be appraised in order to as
certain if they are permitted to be imported or exported, if the goods
owner requests to hold the goods for preservation, the customs office
shall accept such request only in the case where all conditions for
customs control have been satisfied. For goods which are permitted to
be imported or exported but their value must be verified or they must
be appraised, analyzed and classified in order to determine the amount
of duty payable, such goods shall be cleared by Customs only after the
goods owner has discharged the obligation to pay duty on the basis of a
self –declaration and assessment of duty and has provides sufficient
guarantee in the form of a surety, a deposit or some other appropriate
instrument, covering the ultimate payment of customs duties for which
the goods may be liable as the results of the verification of the value of
the goods and of the appraisal, analysis and classification of the goods.
1.2. Returning cargo
1.2.1. Definition
Return cargo to vendor (RTV) refers to the process of return of goods
that takes place between a user or retailer and a vendor. It may consist
of return between user and retailer that sends it back to vendor. In
some cases, user may directly send the goods to the vendors. It involves
following activities:
•
Return of goods
•
Repair
•
Resend replacement, Otherwise refund for the good

(Handling In & Outbound Product Returns)In order to get a Return Material
Authorization (RMA) issued, buyer need to gather and submit a large amount of
documents, such as the original PO number, packing slip number, invoice number,
items, quantities, reason for the return and contact information. Vendors often
require documents before issuing an RMA number. In the meantime, buyer is still
responsible for the inventory and must account for both the quantity and value of
the defective goods. After the vendor has approved the request and issued an RMA
number, the RTV transaction is shipped to the vendor.

1.2.2. The reason to return cargo
When finding defect items in the shipment imported, importer need to return
these item to vendor. The defect cargo has to be shipped back to vendor so they can
be repaired and transferred back to importer. Importer then uses repaired ones to
continue manufacturing. Therefore, without replacement items, production can be
affected. As a result, returning cargo plays an important role for a company.
1.2.3. The procedure to return cargo
The Sub-department of Customs where import procedure was carried out
shall carry out the export procedure. If goods are exported at another checkpoint,
the procedure for moving goods to the checkpoint of export shall be carried out.
According to chapter 2 circular 22/2014/TT-BTC published by The Ministry
of Finance, before making customs declaration, customs declarants shall register
with customs offices information relating to the exports.
(Finance)Pre- registered information is valid and shall be preserved on the
system for 7 day at most, counting from the time of registration or the time of final
change. Customs declarations may themselves correct information pre-registered.
According to article 56 of circular 128/2013/TT-BTC published by The
Ministry of Finance, the customs dossier for return cargo consists of:
-

The written explanation of the company for the export;

-

The declaration of exported goods: 02 original copies;

The declaration of previously exported goods: submit 01
photocopy and present the original;


The written acceptance to take back goods made by the foreign
seller (if exported goods are returned to the seller): 01 original copy or
photocopy;
The contract to sell goods to a third country or to export goods to
a free trade zone (if goods are exported to a third country or a free
trade zone).
A decision on compulsory re-export made by a competent
authority (if any): 01 photocopy.
All the return cases’ CDs are belongs to lane 3 therefore the defect items has
to undergo physical verification. The customs officer in charge of goods inspection
shall compare the exported goods with the samples taken when they were import (if
any) and with the description on the import declaration; specify the quantity,
quality, categories of exported goods, and consistency between the imported and
exported goods.
About the tax regulation on return cargo, the customs authority shall decide
not to collect tax on goods that are returned or exported to a third country or a free
trade zone if the declarant submit a sufficient application for tax cancellation when
following the procedure for returning goods, exporting goods to a third country or a
free trade zones as guided in Article 117 of Circular 128/2013/TT-BTC, and the
customs authority has ample evidence that the exported goods are the goods

previously exporter.


CHAPTER 2: EVALUATION OF RETURN CARGO
PROCESS AT GENERAL ELECTRICS HAIPHONG
General Electric (GE) which was established by Thomas Edison in 1892 is
an advanced technology, services and finance company taking on the world’s
toughest challenges. Dedicated to innovation in energy, health, transportation and
infrastructure, GE operates in more than 100 countries and employs about 300,000
people worldwide. GE was one of the first American companies established in
Vietnam since 1993 even before the US Embargo was lifted. GE first set up a
representative office in Hanoi in 1993, and subsequently in HCM City in 2001,
working in partnership with local organizations. In 2003, GE established GE
Vietnam Ltd, a 100% GE capital investment that offers a wide range of after-sales
services in the fields of medical, electrical and energy equipment. GE Vietnam now
employs approximately 6600 people and offers products and services in Oil & Gas,
Power & Water, Energy Management, Healthcare and Aviation.
2.1. Company Overview
2.1.1. General Information of GE Haiphong
- History: GE Power & Water Haiphong (GEHP) is under GE Power &
Water, the biggest business of GE. The factory obtained Investment Certificate in
2008, started construction in May 2009 and launched first product in May 2010.
Target of this project to build a world-class factory in Vietnam specializing on
manufacturing major wind turbine components and accessories like generators,
converters,…GE has invested more than US$110 million in its Hai Phong
manufacturing facility which employs more than 500 engineers and skilled workers.
Wind turbine generators and other energy products manufactured in Hai Phong are
exported to GE’s manufacturing and service centers around the globe. Total export
volume stands at around US$278 million since inception and is the highest amongst
industries in Hai Phong.

Working for GEHP, besides the competitive compensation & benefit policy,
excellent working conditions, employees will have great opportunity in professional
trainings and expand career growth globally by joining Technical excellence,
leadership, and soft skills trainings; operational management leadership program
(OMLP); human resource leadership program (HRLP); financial management
program (FMP)…


- Address: Lot H1-H6 and F13A, F13B,F14, F15 Nomura- Haiphong
Industrial Zone, An Duong district, Haiphong City, Vietnam
- Using square: 84.220,90 m2
- Fields of business:
+

Manufacture, install components and part for machine, equipment of

generating power system, power plant, component, spare part for power
transmitting system
+
Provide service of installing, warranty, maintaining and repairing for
machine, equipment said above
+
Constructing workshop for rent
+
Manufacture, install spare part, component for machine, equipment
belonging to system of water supplying industry and petrol industry
- Chief of Branch: Ms Vu Thu Trang, born on 13/12/1978
- Total capital of investment: 2,320,455,000,000 (two thousand three
hundred twenty billion four hundred fifty five million) dongs equivalent to
111.000.000 (one hundred eleven million) USD

2.1.2. Organization

Figure 1-Organization chart of GE Haiphong


On top of the organization chart is General Manager (GM) with following
responsibility:
-

Participates in formulating and administering company policies, directing and
coordinating all divisional department activities to develop and implement longrange goals and objectives to meet business and profitability growth objectives.

-

Reviews analyses of activities, costs, operations and forecast data to determine
department or division progress toward stated goals and objectives.

-

Develops, reviews, updates and implements business strategic planning,
including sales, financial performance and new product development.

-

Oversees manufacturing and materials departments to review production and
operating reports and resolve operational, manufacturing and facility problems to
ensure minimum costs and prevent operational delays and to meet future growth.

-

Oversees key projects, processes and performance reports, data and analysis.

-

Reviews and supports engineering and sales to oversee design concepts with
fundamental or new technology used for new or existing products or
improvement to provide cost reduction, safety, customer requirements and
market growth.

-

Reviews operations and plans to meet requirements for sales planning and to
ascertain manufacturing or outsourcing requirements to develop new markets.

-

Reviews and approves preparation of accounting analysis for budgetary planning
and implementation, production efficiency, financial reporting, budgetary
planning and submittal for capital expenditures.

GE Haiphong includes the following departments:


Admin:

-

Provide Logistic Support for all EEMs and Visitors

-

Liaise with vendors such as car supplier, travel agencies, couriers, cleaners,
stationery, staffs, and many others.

-

Organize, assist and coordinate for all office Events, Meeting, Conference,
Seminars, Trainings


-

Handle and monitor monthly Admin expenses: stationery, canteen, bus
transportation, accommodation ….

-

Detail schedule for Visitors who have business at GE Haiphong

-

Interpret and translate if required

-

Follow up and make payment to suppliers

-

Assist and do others tasks assigned by General Manager (GM)



Environment, Health and safety (EHS): This department is responsible for



environmental protection, occupational health and safety at work.
Finance (FIN):

-

Prepare and create financial papers – such as Trading, Profit and Loss Account
and the Balance Sheet.

-

Keep and maintain financial records – sales and expenditures figure and record
would be kept by Finance department. Other departments also use these
documents.

-

Prepare and plan internal financial information – this would mainly be
performed in the case of a budget, which is a financial plan and can help
managers take corrective action.

-

Analyse current financial performance – how the firm has done in trading or

expenses would be analysed primarily using ratio analysis tools.



Wind turbine Generator (WTG):

-

Manufacturing engineer (ME): These engineers are in charge of controlling daily
production. They also make work instruction. If there is any issue during
manufacturing process, ME is also person in charge.

-

Planer: Planer is in charge of accepting or rejecting orders. Besides, this
department also makes plan to import material and control material inventory
level.

-

Quality control (QC): The engineers in Quality control take responsible for
quality framework, product quality control. Processing quality plan is also a task


quality control engineers have to complete. They have the right to stop any noncompliance quality-related actions.


Electrical Assembly (ELA):

-

Manufacturing engineer (ME): These engineers are in charge of controlling daily
production. They also make work instruction. If there is any issue during
manufacturing process, ME is also person in charge.

-

Planer: Planer is in charge of accepting or rejecting orders. Besides, this
department also makes plan to import material and control material inventory
level.

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Quality control (QC): The engineers in Quality control take responsible for
quality framework, product quality control. Processing quality plan is also a task
quality control engineers have to complete. They have the right to stop any noncompliance quality-related actions.

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Material Management (MM)
Warehouse: Warehouse staffs are in charge of keeping material under suitable

conditions, delivering and receiving cargos. For daily task, warehouse staff input
quantity data in the system.
- Logistic: Logistic staff receive plan from planer and arrange the shipments to
meet the deadline of planer. Besides, logistic also takes responsible to carry out
the procedure to export products.
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Sourcing (SOU): This department consists of 2 parts: Buyer and Supplier

Quality Control(SQE). This department is in charge of working with
suppliers.
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Buyer: responsible for defined work or projects with moderate complexity. Buyer task
consists of identify and qualify new suppliers, assess supplier capabilities and make

recommendations on supplier acceptability, implement sourcing standards
including process & execution,write reports to track PO activity and supplier
performance, analyze and track Supplier promise date accuracy and develop
reports to ensure Supplier promise date accuracy.
- SQE (Supplier quality control engineer): SQE are engineers who take responsibility
of checking imported cargo’s quality.
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Information Technology (IT): Besides workers, every employee in GE has
laptop and work mainly with emails. Therefore, information technology plays