toeic Reading practice3 key

READING TEST
In this section of the test, you will have the chance to show how well you understand
written English. There are three parts to this section, with special directions for each part.
YOU WILL HAVE ONE HOUR AND FIFTEEN MINUTES
TO COMPLETE PARTS 5, 6, AND 7 OF THE TEST
PART 5: Incomplete Sentence
Directions: You will see a sentence with a missing word. Four possible answers follow
the sentence. Choose the best answer to the question and fill in the corresponding oval on
your answer sheet.
1. While I was sitting outside the head office yesterday, I overheard someone _________
that your application for transfer had been rejected, though I am not certain who it was I
heard speaking.
A. say
B. said
C. to say
D. had said
2. For the most part, ________ in technology stocks have seen the value of their shares
increase dramatically over the last five years.
A. investment
B. investing
C. investors
D. investiture
3. Ms. Patel has just returned ___________ the fifth Chennai conference on marketing
and advertising.
A. on
B. about
C. from
D. behind
4. Different business cultures perceive differently about the reasonable ________
between male and female colleagues.
A.

documentation
B.
network
C.
experience
D.
proximity
5. Journalists _______ are registered for next Monday’s press conference will receive an
admission pass upon registration.
A. who
B. whose
C. whoever
D. which


6. Due to a rise in deficit spending, the government has decreased _________ for space
exploration.
A. revenue
B. funding
C. shares
D. profit
7. After _____ their travel reservations online, airline passengers should arrive at the
airport at least an hour before departure.
A. confirmation
B. confirming
C. confirmed
D. have confirmed
8. By recycling the wood shavings __________by its paper-making process, Paperwide
saves thousands of dollars each year.
A. generated

B. generate
C. generates
D. have generated
9. If you do not read the business page regularly, you _______ to miss reports of the
important business transactions.
A. are going
B. will
C. would be going
D. had
10. The newly proposed bill allows small business to
interest at 8%
over the Bank of England base rate on late payers.
A. imply
B. impact
C. improve
D. impose
11. We want to keep them as our
customers as they always order large
amount of goods and pay on time.
A. regular
B. regal
C. real
D. restricted
12. Applicants for the front clerk position are _______ to go down to the Personnel
Department on the first floor and speak with Ms. Jameson.
A. supposed
B. suppose
C. supposedly
D. supposing

13. Please visit our website for more _______ and references to other investment news.
A. infringement
B. information
C. franchise
D. informational
14. The fax machine, along with all of _______ attachments and accessories, will have to
be moved to the third floor.
A. they
B. their
C. them
D. themselves
15. A new
, especially in the high technology sector, is getting more and
more attention of the public.
A. production
B. productivity
C. product
D. productive
16. Those interested in positions offered by the university
to come to the
personnel office in person for interview.
A. has required
B. requiring
C. are required
D. will require
17. Remember that you must either send us your payment _______ return the product
within 30 days of receipt.
A. and
B. but also

C. or
D. nor
18. The city’s road are usually very crowded_______ rush hours, due to an increase in car
ownership in recent year.
A. while
B. during
C. when
D. about
19. The root of this argument stems from the belief that marketers are only out to
satisfy their own needs and really
about the needs of their customers.
A. do not care
B. does not care
C. is not caring
D. are not care


20. If you do not find the accommodations here _________, be sure to let us know when
you fill out your customer comment card.
A. satisfaction
B. satisfy
C. satisfactory
D. satisfied
21. Director Gary Robertson's latest film, “Frontiers,” centers on the ______ of a young
man who traveled to the American West in the 1850s, seeking fortune and fame.
A. book
B. novel
C. movie
D. story
22. Please contact Jen Davis in the HR Department if you have any questions regarding

the new overtime and vacation ______.
A. methods
B. policies
C. reactions
D. behaviors
23. Many ______ are nervous about the long-term financial health of the company,
especially after last week's poor earnings report.
A. investors
B. investments
C. of investors
D. of the investments
24. The new sales manager has promised to revise the company’s policies__________
the next three months.
A. on
B. with
C. over
D. at
25. Mr. Anderson’s gift to Merk University set a new record for the largest alumni
donation _______given to a university.
A. always
B. rarely
C. once
D. ever
26. _____ vice-president and CEO of Hynes Corp., Mark Banner, will be the main
speaker at the annual industry convention.
A. Advance
B. Before
C. Former
D. Early

27. In order ______older and more conservative voters, the political party has been
putting more TV ads on religious television shows.
A. attraction
B. attracting
C. attracts
D. to attract
28. Increased collaboration _____ that two organizations may combine in the near future.
A. imply
B. was implied
C. implies
D. have implied
29. Your first paycheck will be two weeks in arrears, but after that you will be paid
_______ the first day of every month unless these dates fall on a holiday.
A. at
B. in
C. on
D. by
30. A temporary CEO will lead Intel Media until a permanent replacement is found to
take over for Frank Matson, who resigned _______ after five years with the company.
A. probably
B. especially
C. unexpectedly
D. absolutely
31. American businesses rely on just-in-time delivery of inventory and components to
improve _____, reduce lead times, and trim costs.
A. efficient
B. efficiency
C. efficiently
D. be efficient

32. The international Committee on Recycling, otherwise _____ as ICR, circulates a
biannual newsletter.
A. knew
B. knows
C. knowing
D. known
33. One of the renovations that Cariss Inc has introduced is giving its employees
unlimited _____ to financial reports.
A. accessed
B. access
C. accessible
D. accessing


34. All first-year master’s degree students at the Daniels Institute are required to take an
introductory oceanography course, _____ of their previous academic background.
A. anyway
B. despite
C. nevertheless
D. regardless
35. The survey concluded that the two-day convention provided the city with a total
estimated economic _____ of $8.5 million.
A. product
B. benefit
C. weekend
D. condition
36. The CEO publicized ______ decision to elect Mrs. Sachs as a chairperson of the
executive board.
A. his
B. our

C. us
D. these
37. Please ________receipt of the package by filling out the form and giving it back to
the delivery person.
A. correspond
B. cooperate
C. acknowledge
D. notify
38. As vehicles have become more _______, growing numbers of consumers are reluctant
to make a long-term investment in a new car or truck purchase.
A. cost
B. costliness
C. expensively
D. costly
39. Attendance at the workshop is ______ for all faculty members except those scheduled
to teach while it is in session.
A. mandatory
B. laudatory
C. exemplary
D. disciplinary
40. We believe that our company has a solid record of success; we have shown a profit
every year _______ we began this company.
A. since
B. while
C. when
D. from


Part 6: Text Completion
Directions: Read the texts on the following pages. You will find a word or

phrase missing in some of the sentences. Below each of the sentences, four
answer choices are given. Select the most appropriate answer to complete
the text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Questions 41-44 refer to the following letter.
Uxbridge Bank
22 High Street
Uxbridge
January 18th
Mr. John Edwards
14 Taylor’s Lane
Uxbridge
Dear Ms. Edwards,
Thank you for __________ to Uxbridge Bank last week for an interview. It was a
41. A. entering
B. coming
C. going
D. visiting
pleasure to meet You and talk with you. I and my colleagues were very impressed with
your knowledge and experience. It there gives me great _____ to be able to offer you’re a
42. A. pleasure
B. regret
C. sorrow
D. happy
position. We would like you to start on Thursday February 2nd, for a two day training


period. Your full duties would begin on Monday February 6th. If you are ___________ in
43. A. interesting
B. interest
C. interested

D. interests
this position, please telephone me On 012-220-772 before 2 p.m. on January 24th. If I
have not ___________ from you by then, I will assume you are no longer interested.
44. A listened
B. heard
C. listen
D. hear
I look forward to hearing from you.
Sincerely,
Martha Green
Personnel Manager
Questions 45-48 refer to the following letter.
To: Molly Green and Alistair Debrett
Form: Health and Safety Department
Re: First Aid Training
It has come to our attention that you have not ___________ completed a basic first aid
45. A. still
B. yet
C. until
D. after
training course. All employees must have first aid training __________ two years. You
46. A. every
B. each
C. most
D. all


must attend a training course On March 27 th. The course will start at 9.00 p.m. and will
finish at 6.00 p.m. We will inform your department. You will be paid one hour of overtime
because it __________ later than your regular work hours. If you do not attend the course,

47. A. commences
B. finishes
C. opens
D. exceeds
you will lose one day’s salary. If you really cannot attend on March 27 th, you must inform
us immediately or it will be too late to change the date. Thank you for your __________
48. A. cooperate
B. cooperating
C. cooperates
D. cooperation
Questions 49-52 refer to the following notice.


Beware of pickpockets.
The management of Winona’s would like to ______________ all patrons to beware of
49. A. avert
B. alert
C. notice
D. notify
pickpockets. A spate of thefts has been taking place in _________ weeks, and in order to
50. A. late
B. lately
C. recently
D. recent
avoid a ruined evening, we urge you to be extra vigilant with your personal property. We
have our suspicious as to who is guilty of these thefts, and would like to make this fact
known. Winona’s has a city-wide __________ as a nightclub of the highest quality, and
51. A. reputedly
B. reputation
C. repute

D. report
we do not appropriate the efforts of those working to damage this reputation. We have
noticed the police of the current situation and will not hesitate to encourage anyone who
falls victim to theft while on our _________ to press full charges, should the theft be
identified.
52. A. building
B. ground
C. premises
D. store

PART 7: Reading comprehension
Directions: In this part of the test, you will read a selection of texts, such as
magazine and newspaper, articles, letters, and advertisements. Each text is followed
by several questions. Choose the correct answer to each question and mark the letter
(A), (B), (C) or (D) on your answer sheet.
Questions 53-56 refer to the following letter.


Gentlemen:
On March 5, 2006, I purchased a Lithcombe a microwave oven, Model
No. 2245. I have been experiencing some problems with the product and
need to have it serviced.
I purchased the microwave oven from A1 Appliances, which recently
went out of business and is. Therefore, unable to provide any service.
May I have your authorization to send the microwave oven to your
factory for service?
Sincerely,
Ken Brandt
53. What is the purpose of this letter?
A. To register a complaint

B. To notify of a shipping error
C. To return a defective product
D. To request service authorization
54. What is the name of the company to whom this letter being sent?
A. Lithcombe
B. A1 Applicances
C. Brandt Corp.
D. Philips Corp.
55. What does the letter writer give as proof of ownership of the product?
A. A receipt
B. Shipping information
C. The product’s model number
D. Manufacturer’s date stamp
56. Where does Ken want to send the product for service?
A. A1 Appliances
B. Sears
C. Maytag
D. Linhcombe’s factory
Questions 57-58 refer to the following email.
Flag this message

Add sender to Contacts

Subject: Reservation policy
Tuesday, June 23, 2009 3:08 AM
From: “Anny Clinton” <> To:


Dear Sir,
I am writing this email to answer your questions concerning our

company’s reservation policy. A full refund of your deposit will be given
to you if you decide to change or cancel your reservation. The refund will
only be possible if your change is noticed to us 20 days prior to departure.
If you need to cancel your booking after 25 days, no refund is possible.
However, you can sell your place to other people or send a person in your
place. If you make a reservation in group, you must follow our 40-day
policy.
Thank you very much.
Anny Clinton
57. What is the purpose of the email?
A. To discuss the price
B. To explain the company’s reservation policy
C. To sell a place
D. To invite a customer to join a tour
58. What does the customer need to do to get a full refund?
A. Follow 40-day policy
B. Send the company another group reservation
C. Inform the company 20 days before departure
D. Choose the person to sell the place

Questions 59-61 refer to the following weather forecast.


59. The country with the most humidity is_____________.
A. Russia
B. France
C. Italy
D. UK
60. The two countries with similar visibility are __________.
A. UK and Russia

B. France and UK
C. Italy and UK
D. Russia and Italy
61. What is TRUE according to the weather forecast?
A. It rains in France.
B. It snows in Italy.
C. There are many clouds in Russia.
D. There is more snow in UK than in Russia.
Questions 62-63 refer to the following advertisement.


The Alexander Wendell Agency (AWA)
The Alexander Wendell Agency is the leading advertising agency in the country. Founded
167 years ago by Alexander R. Wendell, the agency has grown to represent more than
1,000 clients, including Lysik Pharmaceuticals, Phonetel, and Atlas Air.
The AWA currently employs more than 9,000 people and operates more than 300 offices
in 80 countries. Ten years ago, CEO Dominique Lawrence created a division called
AWA-Ethix to guide AWA clients in implementing socially responsible campaigns and
projects.
62. What is true about the Alexander Wendell Agency?
A. It is a leading travel agency.
B. It employs less than 1,000 people.
C. It does not have overseas offices.
D. It represents about 1,000 clients.
63. According to the information, what did Ms. Lawrence do?
A. Appoint a new CEO
B. Found the company
C. Start a new program
D. Resign from her post.
Questions 64-66 refer to the following text.

Investment Pays Off
Last January, Samantha Richards Couture, an $800 million dollar woman’s fashion
designer and merchandiser, spent $400 million on a buyout of Sager Brand Stores, a
chain that specializes in selling low-priced clothing in small towns throughout rural North
America. The investment took less than a year to pay off. Yesterday, Samantha Richards
announced it had nearly doubled its third-quarter profits, over the previous year. The
stock market responded by pushing Samantha Richards share prices to their highest in the
company’s history.


64. What is learned about Samantha Richards Couture?
A. It imports textiles from Asia.
B. It is worth more than $1 billion.
C. It is seeking to enter new markets.
D. It designs and sells woman’s clothing.
65. What did Samantha Richards Couture do the previous year?
A. Purchased another company
B. Emerged from financial troubles
C. Released a successful product line
D. Sold its most profitable business unit
66. What is learned about Sager Brand Stores?
A. It operates internationally.
B. It owes nearly $800 million.
C. It has more than 6,000 outlets.
D. It sells mainly in small towns.
Questions 67-69 refer to the following memo.
To:
From:
Re:
Date:

All kitchen staff
Food and Beverage Services
Food Hygiene
Sept 12th

A few days ago, I was disturbed to learn that the front desk has been receiving complaints
about the quality of food served by our kitchens. Last week, there were four complaints
about hair being found in food. This week, there have been several complaints about soil
and insects in the salad from lettuce which has been insufficiently washed. And the last
straw, this morning one of our customers found a false nail in her scrambled eggs at
breakfast.
I am not going to point fingers, but I would like to say that all of these complaints were
made on Thursdays and Fridays. While this is not necessarily conclusive, it does rather
suggest to me that the source of these problems is likely to be someone who works on these
two days. This narrows it down to a small percentage of the kitchen staff.
However, as I said, I am not going to assign blame, but I do want to remind everyone that


all kitchen staff must have their hair tied back and covered by a hat or hair net at all
times. Fingernails must be kept short and free of any nail polish or nail extensions. As for
the incident of insufficiently washed lettuce, there is no excuse for this, and I expect all
staff to be most assiduous in checking that all food is prepared perfectly before it is
allowed to leave the kitchen.
67. Why was this memo sent?
A. Because there have been several complaints from customers
B. Because the customers have been praising the food
C. Because the kitchen will soon be closed for renovations
D. Because Food and Beverage Services sends a memo every month
68. Who might be at fault in this situation?

A. All the kitchen staff
B. Someone who works on Thursdays and Fridays
C. The chef
D. The waiter
69. How will the guilty person be punished?
A. He or she will have to wear a hair net.
B. There is no mention of punishment in the memo.
C. He or she will be fired.
D. He or she will pay a fine.
Questions 70-72 refer to the following news advertisement.
Did you know that you don’t ever have to go to the bank again? At MegaBank, you can
do all of your banking electronically, and you will never have to come to a branch office.
Here’s how:
Direct deposit:
Ask your employer to deposit your paychecks directly into your account each month.
By doing so, you will no longer have to come to the bank to deposit the checks yourself.
ATM:
Withdraw cash or make additional deposits at convenient Automated Teller Machines
(ATMs) around the country with your MegaBank card and PIN.
Telephone:
Use the MegaBank automated operator to make transfers between your accounts or
check account information.


Website:
MegaBank’s website is so versatile you can check the status of all of your accounts and
get money market information twenty-four hours a day.
So save your time and energy. Join MagaBank and do banking the easy way.

70. Which of the services allows an employer to deposit an employee’s checks into the

employee’s account?
A. ATM
B. Direct deposit
C. Website
D. Telephone
71. Which of the services allows account access all day long?
A. ATM
B. Direct deposit
C. Website
D. Telephone
72. What does MegaBank offer to its customers through its service?
A. Convenience
B. Deposits
C. Cost effectiveness
D. Contributions
Questions 73-75 refer to the following information.

VEA Print
Frequently Asked questions
After of our most frequently asked question about ordering business cards appear below. If
you cannot find what you are looking for, please contact us by calling 020 0003 7664 or by
e-mailing us at
Can I place my order by phone or post?
All orders need to be placed on our Web site. Special online order forms are provided that
allow you to choose the design of your business card and provide your personal information.
What if inaccurate information is printed on the business cards that I order?


We take great care to print all information according to the specifications you provide.
Should you notice any inaccuracies, we will be happy to print your cards again and fill all of

your future orders free of charge.
Can an order be canceled after it has been placed?
To cancel an existing order, you will need to enter your customer code on our Web site. This
code will automatically be sent to your e-mail account when we receive your order.

73. What is the purpose of the information?
A. To notify customers of a delay
B. To answer questions about orders
C. To inform employees of a change in procedure
D. To apologize for an error
74. What is stated about orders forms?
A. They can be mailed to VEA Print.
B. They must be signed by a customer.
C. They must be reviewed by a manager.
D. They can be found on a Web site.
75. According to the information, what is a customer code required for?
A. To obtain a discount
B. To update contact information
C. To report a printing problem
D. To cancel an order
Questions 76-80 refer to the following letter.
Richard Bachman
193 Fourth Street
Payton, OH 48331
Cyberworld
P.O. Box 83627
Cincinnati, OH 49363
May 25

Re: Account # 58363
To whom it may concern:
I am writing to request that you cancel my Internet service with Cyberworld, effective
immediately. Although I had been using your service for almost four years with no
complaints, the level of service you have provided during the past month has convinced
me to take my business elsewhere.
At the beginning of this month, I noticed that it was very difficult for me to get a dial-up
connection. The phone line always seemed to be busy. Then friends started telling me that
they were unable to access my personal website. I thought this might be just a temporary
problem, but after 10 days with no improvement, I decided to call your customer service
line for assistance.
I had to wait on hold for almost an hour before speaking to an employee named John
Redman. He told me to try connecting again in half an hour. When I tried to explain that
the problem had lasted almost two weeks, he became very rude and told me that he was
not a computer expert and could not solve my problems. When I asked him why he was
answering the phone for an Internet service provider if he didn’t know anything about
computers, he hung up on me. I had never been so rudely treated in all my life.
My account with you was paid in full through the end of May. If I receive any further
bills from you, I will not pay them. I hope you will act on the information in this letter
and improve your services.
Sincerely,
Richard Bachman
76. What is the purpose of Mr. Bachman's letter?
A. To resolve a dispute about his Internet service bill
B. To terminate his relationship with the provider
C. To complain about his recent software purchase


D. To request a better Internet service plan.
77. According to his letter, why did Mr. Bachman call Cyberworld?

A. To inquire about pricing plans
B. To complain about a rude employee
C. To speak to the company president
D. To report connectivity problems.
78. Which of the following is true of John Redman?
A. He was trained extensively in customer service procedures.
B. He was reprimanded by his immediate supervisor for his behavior.
C. He was fired as a result of acting rudely to a customer.
D. He no longer works for Cyberworld due to financial issues.
79. What repercussion did John Redman face?
A. His personal account was cancelled.
B. His employee Internet service was disconnected.
C. He was relieved of his position.
D. He was severely reprimanded.
Questions 80-82 refer to the following advertisement.
Seeking Staffing Coordinator
Martin Owens Agency is accepting applications for a staffing coordinator. We are the
premier temporary staffing agency in the city of Burbank, and we are looking for a bright,
motivated individual to join our team. The staffing coordinator is the main point of
contact for our employees and business clients. Duties include testing and screening new
employees, matching workers with appropriate jobs, notifying employees of job
requirements, and contacting clients to assure that performance standards are being met.
The successful candidate must be able to handle multiple tasks with ease. Other essential
requirements include being well organized, highly dependable and people-oriented.
We offer an excellent benefits package, including health and dental insurance, a
retirement plan, three weeks of paid vacation, and excellent pay plus commission and
bonuses. We offer a relaxed, fun-loving work environment and a meaningful opportunity
to help others advance their careers. We are a family-friendly employer, and some
telecommuting is possible depending on staffing needs and workload.
To apply, send a cover letter detailing your qualifications for this position and your salary

requirements, a resume, and the names, phone numbers and email addresses of four
professional references to:
Martin Owens Agency
8463 Victory Boulevard
Burbank, CA 94632
Applications will be accepted until the position is filled. For best consideration, apply no
later than September 25. Visit our website at www.martinowens.com for more
information.
80. What kind of company is Martin Owens Agency?
A. A performing arts organization
B. An employment company
C. An Internet service provider
D. An accounting agency.
81. Where did the job posting appear?
A. On a bulletin board
B. On the Internet
C. In the newspaper
D. In a trade journal.
82. What information is NOT required as part of the job application?
A. Education level
B. Income desired
C. Work experience
D. Professional contacts.
Questions 83-85 refer to the following email correspondence:
To: Lisa Derby
From: Annette Shiffler
Subject: Mr. Martin's Retirement Party
Hi Lisa,

Thanks for forwarding me the email about Mr. Martin's retirement party; for some reason
I didn't get it when you sent it out originally. I'm writing to confirm that I will definitely
be attending the party. Also, as we discussed, I'd like to help out with the planning and
organization for the party. I've worked with Mr. Martin for nearly ten years, and he's been
the best boss I've ever had. I really want to make this a special event for him!
First of all, is this going to be a potluck, or will we be ordering a catered meal? I'd like to
help out either way. If it's a potluck, I'd be happy to bring a dish to share. If we're going to
hire a caterer, I can suggest several because I often arrange catering for our training
sessions. I even have menus from several different catering businesses if you'd like to
take a look at them.
Next, how about decorations for the party? I've actually got some nice banners at home
that say “Congratulations on Your Retirement!” I originally used them for my uncle's
retirement party last year. Would you like me to bring those and hang them up in the
room? What other decorations are planned? How about some nice centerpieces for the
tables, such as flower arrangements?
Finally, if there's any other way I can help out that I haven't mentioned above, just let me
know at 800-777-5424. I'd really like to get involved in this and do something nice for
Mr. Martin. Thanks for organizing the party!
Annette


83. What is being discussed in the email correspondence?
A. Food and decorations for a holiday party
B. Scheduling for a committee meeting
C. A party for someone leaving the company
D. Menus for a training session.
84. Which of the following does Annette offer to do?
A. Schedule a trip for Mr. Martin

B. Fax Lisa some catering menus
C. Decorate a cake for Mr. Martin
D. Bring some party supplies from home
85. What will the women probably do next?
A. Talk on the phone to arrange a party.
B. Communicate ideas using email
C. Tell Mr. Martin what they want to do
D. Ask co-workers to bring food for the party.
Questions 86-88 refer to the following letter.
Dear Employees of Consolidated Insurance,
I'm writing this because I wanted to address the rumors that have been circulating about the
future of our division. As you know, last month we were informed by company management
that the structure of the company website, the primary task of our Electronic Resources
division, would be reviewed. Many of you also know the reason for this review: some top
executives were complaining about what they perceived as a lack of efficiency in keeping the
website current. As a result, there are rumors going around that the website may be
outsourced to an external company, and all the employees of this division could be laid off.
I want to let you know that these rumors are absolutely false. There are no plans whatsoever
for any job cuts. Each and every one of you has an important and valuable role to play at
Consolidated Insurance, and the company is not thinking of outsourcing our web
development. Because our website is designed to provide detailed, complex information to all
of our clients, it needs to be developed and maintained by people who know our company
well. The company president has reassured me in person that he values the work of the
23


Electronic Resources division and that our staffing levels and mission will remain essentially
the same.
With that said, I do think that all of us need to acknowledge that there have been some
problems in maintaining our large company website. As your manager, I know that the

problems are caused mainly by the challenges of implementing our new customer information
database, not by any laziness or negligence on your part. The committee that is currently
reviewing our website will make recommendations for how to solve these problems, as well
as suggestions for changing the structure of the website. I suggest that you view the
committee's input positively, and consider this process as an opportunity for us to improve our
services.
I hope that this has cleared up the situation. Please email me with any questions you may
have, or if you prefer, you may make an appointment to speak with me privately.
Sincerely,
Jack Kemp
Manager, Electronic Resources Division
86. Why did Mr. Kemp write this letter?
A. To explain how the committee-review process will work
B. To consider options for redesigning the company website
C. To announce that the company plans to lay off employees
D. To clarify that the division's work will not be reassigned.
87. What does Mr. Kemp believe is the main challenge facing the division?
A. Other managers who think workers are lazy
B. Start-up problems with the new system
C. Employees who don't understand their jobs
D. Clients who complain about the website.
88. What does Mr. Kemp ask employees to do?
A. Start looking for new jobs
B. Complain to the company president
C. Accept the committee's suggestions
D. Create a more useful website
Questions 89-91 refer to the following news article.

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Quickstar Agrees to Short-Term Contract on Fees
By Daljit Jandu, September 7
Toronto - Quickstar Airlines Chief Executive Officer Scott Wei hosted a press conference
yesterday to report that Quicktar, known for its low fares for lights within North America,
has negotiated a temporary contract on fees with Thurston International Airport so that the
airline can begin service on its first international route as planned in December.
Quickstar currently serves over 100 cities in North America; most of these routes
originate at Thurston International Airport. Almost since the day it began operating seven
years ago, though, Quickstar has faced difficulties in its negotiations with Thurston
International Airport. One reason Quickstar chose to make its base at Thurston Airport,
Wei remarked yesterday, was that the agreement he negotiated with Thurston officials was
particularly favorable to a low-cost airline like Quickstar: “It was advantageous to us and it
benefited the airport because it brought a much higher volume of passengers to the
airport.”
But as air travelers rushed to take advantage of Quickstar’s low fares and the airline’s
profits grew, Thurston Airport officials soon wanted to renegotiate the terms of the fees
that Quickstar paid to the airport. Wei says, “We made it clear that our first commitment is
to keep fares low for passengers. If we couldn’t do that, we were going to look at other
airports from which we could base the new international flights we are planning to offer.”
Thurston Airport spokesperson Simon Armstrong notes that the airport has always
had a strong desire to make sure that Quickstar stays at Thurston Airport. “We are working
hard to reach a permanent agreement that is beneficial to both the airport and Quickstar,”
say Armstrong. “But so that Quickstar can move forward with its plans to offer service on
its new international routes, we have offered Quickstar a temporary contract for six months
on airport fees”.
Quickstar’s service to Rome will be the first of four international routes that it intends to
operate out of Thurston Airport within the next two years. Of these, the route to Moscow
will involve a stopover at Londo’s Helton Airport; service to Rome, Athens, and Istanbul
will be nonstop.

89. What is true about Quickstar Airlines?
A. It currently serves over 100 cities in Europe.
B. It began operating six month ago.
C. It is known for keeping fares low.
D. Its base of operations is Helton Airport.
90. What is implied about Thurston Airport officials?
A. They will immediately increase the fees that Quickstar Airlines pays.
B. They hope to arrange a permanent contract with Quickstar Airlines.
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