Toeic Reading practice7 key

READING TEST
In this section of the test, you will have the chance to show how well you understand
written English. There are three parts to this section, with special directions for each part.
YOU WILL HAVE ONE HOUR AND FIFTEEN MINUTES
TO COMPLETE PARTS 5, 6, AND 7 OF THE TEST
PART 5: Incomplete Sentence
Directions: You will see a sentence with a missing word. Four possible answers follow
the sentence. Choose the best answer to the question and fill in the corresponding oval on
your answer sheet.
1. Such information may include credit card details, billing address and_______
information that is needed to complete your request.
A. another
B. other such
C. others
D. each other
2. Bailey University is trying to recruit the best and brightest from outside of the U.S. in
order secure the top ________.
A. order
B. schedule
C. position
D. record
3. Although the assistant director will be transferred to the new branch next week, we still
have not found a suitable ________ for her yet.
A. alternative
B. option
C. choice
D. replacement
4. All of the products on sale should _____ near the front of the department store so that
customers will see them when they enter the store.
A. have displayed
B. displays

C. displaying
D. be displayed
5. The five-step process will help you to avoid _______ argumentative by lessening the
conflict and opening dialogue with the customer.
A. become
B. became
C. becoming
D. to become
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6. Any staff member whose research paper is selected for publication in a journal will
receive a ten percent bonus in the _________ pay period.
A. conservative
B. following
C. previous
D. increasing
7. The government’s _____ to curb imports from Europe will have an enormous impact
on the local economy
A. decide
B. deciding
C. has decided
D. decision
8. I am writing _____ behalf of Mr. Thomas to update you about the itinerary change for
our approaching conference in London.
A. at
B. on
C. for
D. to
9. We are looking for recent graduates with exceptional and __________ quantitative

abilities and language skills to join our company.
A. demonstrate
B. demonstrable
C. demonstrating
D. demonstrates
10. Last year, the Hansford Automobile catalog ___________ air-conditioning and digital
radios as standard features in all automobiles.
A. listed
B. list
C. listing
D. to list
11. The Franklin Health Clinic is __________ to offer extended weekend hours to
accommodate the needs of all patients.
A. please
B. pleasure
C. pleased
D. pleasing
12. All attendees are encouraged to_______ review the agenda before the annual medical
conference begins.
A. readily
B. visibly
C. briefly
2


D. scarcely
13. Your financial plan must also consist of your projected
, i.e. how much
you intend to spend on each category in your business.
A. export

B. expenditure
C. income
D. returns
14. It is imperative that quality is not sacrificed for profits. We have ___________ the
best products at the best prices.
A. provide
B. to be providing
C. to provide
D. profited
15. The worst that can happen __________ that the store will have to alter its operating
hours until we can hire replacement.
A. are
B. was
C. is
D. have
16. Journalists _________ are registered for next Monday’s press conference will receive
and admission passes upon registration.
A. whichever
B. whoever
C. whose
D. who
17. They were________ unaware of the problems with the navigation system in the
airplane until the plane had taken off.
A. complete
B. completely
C. completed
D. completing
18. The proposal for a new courtyard at Pendlemeyer Apartments should be carefully
________before being submitted for approval.
A. appealed

B. preoccupied
C. analyzed
D. consented
19. The town council of Santa Rosa will _______ tomorrow to discuss a new zoning plan
for the commercial district.
A. meet
B. obtain
C. review
D. appoint
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20. The fax machines, along with all of _________ attachments and accessories, will
have to be moved to the third floor.
A. they
B. their
C. them
D. its
21. Tickets for the Anniversary Concert Series will be _________ at the Brewster Hall
ticket office from January 9 until January 22.
A. vacant
B. revised
C. available
D. finished
22. The clients asked that the product be shipped to_____ by train so that it can reach
their warehouse this week.
A. they
B. their
C. theirs
D. them

23. There are certain weaknesses in your plans that need to be _____.urgently if you are
to succeed.
A. affixed
B. acquired
C. addressed
D. attended
24. Polishing your résumé is a necessary step because résumé is a tool _
to
obtain a job interview.
A. that can be used
B. which used
C. what can use
D. which you
25. Different business cultures perceive differently about the reasonable_______ between
male and female colleagues.
A. documentation
B. network
C. experience
D. proximity
26. After a number of strict examinations, his company has become_______ by the
Federal Maritime Commission.
A. tracked
B. licensed
C. revolutionized
D. combined
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27. Most major newspapers _______ every day; however, the Business Week is published
only once a week.

A. are published
B. is published
C. published
D. have published
28. Before you_______ work today, please pick up the Barnaby report and put it on Mr.
Kang’s desk so that he can check it over in the morning.
A. leave
B. will leave
C. left
D. have left
29. Our head office had told all managers _______ bonuses, which is what they do to
increase morale and get people to work harder.
A. not to giving
B. not to given
C. not to give
D. not give
30. Your first paycheck will be two weeks in arrears, but after that you will be paid
_______ the first and fifteenth of every month unless these dates fall on a holiday.
A. at
B. in
C. on
D. by
31. I just spoke with Marion in Human Resources who is insisting that we turn _______ a
memo justifying the large salary increase for Ms. Brito.
A. in
B. on
C. off
D. at
32. While marketing is viewed as offering significant benefits to organizations and to
society, its close contacts with the public _______ this functional area to extensive

criticism.
A.
open
B.
opens
C.
is opening
D.
are opening
33. One of the most popular criticisms is that marketing
people to purchase
what they do not need.
A.
encouraging
B.
encouraged
C.
encourages
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D.
to encourage
34. A new
, especially in the high technology sector, is getting more and
more attention of the public.
A. production
B. productivity
C. product
D. productive

35. As the
, we obviously must ensure that customers will satisfy
with our products and services.
A. manufacturing
B. manufacture
C. manufactories
D. manufacturer
36. By analyzing
behaviors, KFC has rapidly developed their brand
name in Vietnam.
A. consumed
B. consumer
C. consumptions
D. consumers

37. Customers wishing to make complaints_______ ask to talk to one of our customer
service consultants, who will be pleased to help them.
A. should
B. might
C. ought
D. had
38. Although graphic forms of advertising appeared early in history, printed advertising
made little ______ until the invention of the movable-type printing press by German
printer Johannes Gutenberg about 1450.
A. coverage
B. headway
C. impression
D. profit
39. During the busy tourist season, you should ______ hotel reservations several weeks
ahead of time.

A. make
B. makes
C. making
D. made
40. In ______ with my contract of employment I am happy to continue to work until 31st
2009.
A. according
B. accords
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C. accordance
D. accordingly

Part 6: Text Completion
Directions: Read the texts on the following pages. You will find a word or
phrase missing in some of the sentences. Below each of the sentences, four
answer choices are given. Select the most appropriate answer to complete
the text. Then mark the letter (A), (B), (C) or (D) on your answer sheet.
Questions 41-43 refer to the following memo.
TO: All Personnel
DATE:
May 2, 2009
FROM:
Robert Kammel, Deputy Chief, Administration
SUBJECT: Past Due Annual Physicals – 2nd
NOTICE
If your name appears below, you are past due for your Annual Physical. Please contact
James Maloney, at 123-4965 with Martin Memorial Health Systems Occupational Health
Office, now __________ your appointment.

41.
A. schedule
B. have scheduled
C. to schedule
D. scheduling
Please _________ your appointment scheduled and your physical completed prior to
42.
A. have
B. allow
C. notify
D. remind
Friday, May 30, 2009. If you have any questions or you are unable to _________ an
appointment for any reason.
43.
A. do
B. make
C. find
D. produc
e
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Please contact me via e-mail at or via Fire Rescue Administration
at 772-288-5710.
Questions 44-46 refer to the following advertisement.

Win a luxury skiing trip!
Nuana Ski is offering one lucky Woman of the World reader and three friends the chance to
stay in a chic French ski _________. Nuana Ski is offering you and three of your
44. A. result

B. resolve
C. resort
D. rest
friends the opportunity to spend one week, _________, at the five star Chalet de Tirelle.
45. A. all-inclusive
B. accommodation
C. with food
D. bedding
in the French Alps. The prize, worth over $3,500, includes flights, guide, ski rentals, and
ski passes. Prize also includes one free drink every evening in the resort bar.
To _________ this competition, simply call 1-800-655-7667. Answer the question you will
46. A. enter
B. take
C. part in
D. use
be asked, and give your name, address, and telephone number. Three runners up will win a
$100
voucher
to
spend
on
ski
wear
at
th
Alpine Sports. Hurry! Competition closes on January 10 .

Questions 47-49 refer to the following announcement.
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All employees in the marketing department please report to lobby-3 by 4pm today. This is
an emergency meeting, so please under any _________, do NOT be late.
47. A. environment
B. circumstances
C. efficiency
D. requirements
As our whole company knows, the only people that have access to the company’s bank
account are the employees from the marketing department. I have gotten some files today
and its says there are thousand___________ missing dollars. This is huge money for.
48. A. unstable
B. unknown
C. uncertain
D. unsafe
anyone. The cause for this is one of two. One, one of the employees has made a mistake
in a deal they have made with another company. Two, one of the employees took the
money from the account.
If there was any time during this month you ran into a problem you weren’t sure about
and tried to figure it out on your own, please let me know. If there was ANY sign of
suspicious activity, please let me know that, also.
Please note that this is a very serious problem. If this problem isn’t solved in 10 days, all
employees from the marketing department will be________, and the 740 thousand dollars
49. A. subsequent
B. sustaining
C. suspended
D. subjective
will be deducted from your paychecks. I am very serious. Also, anyone that doesn’t show
up or is more than 5 minutes late, will be fired.
Questions 50-52 refer to the following article.
9

National Travel Agency Association
18th Annual Convention
February 21 - 25, 2007
Cape Town, South Africa
Members of the National Travel Agency Association (NTAA) should mark _______
50. A. our
B. its
C. their
D. my
calendars for the upcoming annual convention. The convention will be held in Cape Town,
South Africa to reflect the growing interest in tourism on this continent. The agenda for the
convention is packed with presentations, seminars and working groups covering a wide
variety of topics relevant to travel agency employees. A new session on visa regulations
and an expanded workshop on effective office management _______ to the schedule to
51. A. had been added
B. have been added
C. has been added
D. would have been added
help your agency increase its success.Don't miss this exciting convention! Registration fees
are $150 for employees of NTAA members, and $200 for non-members. The registration
fee includes all materials and meals. Members who register for the convention before
January 15 will receive a 10% discount. In addition, rooms have been reserved at the
Grand Vista Hotel in Cape Town; ask for the special NTAA discount rate. The _______
52. A. more convenient
B. less convenient
C. most convenient
D. least convenient
way to complete your registration is to visit our website, www.ntaa.org.

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PART 7: READING COMPREHENSION
Directions: In this part of the test, you will read a selection of texts, such as magazine
and newspaper, articles, letters, and advertisements. Each text is followed by several
questions. Choose the correct answer to each question and mark the letter (A), (B),
(C) or (D) on your answer sheet.

Questions 53-55 refer to the following introduction.

Darla K. Wise received her BA degree from Arizona
State University in 1980 and her Doctorate of
Jurisprudence from Harvard University in 1987.
She represented self-insured employers in central
New York for five years before joining the law firm of
Corman, Hagan, Wallis and White, where she has
been a principal since 1990. Her practice
emphasizes the representation of corporate
interests in libel suits.
Ms. Wise is a member of the New York Bar
Association and the New York Trial Lawyers
Association.
The continuing education foundation of the New
York Bar Association is pleased to have Ms. Wise
speak to us today.
53. What is Ms. Wise’s profession?
A. Lawyer
B. University professor

C. School Principal
D. Bar and restaurant manager
54. What is her highest educational degree?
A. Associate’s degree
B. Bachelor’s degree
C. Master’s degree
D. Doctoral degree
55. What is she doing today?
A. Taking the bar exam
B. Giving a talk
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C. Buying a suit
D. Assisting at a trial

Questions 56-58 refer to the following memo.
Promotion Criteria: Project Management
The following information may be useful to you in understanding the promotion
criteria for advancement to Grades 14, and 15 at Goddard Space Flight Center. This is
not meant to be a “checklist” of items but rather is intended to give you examples of
the performance level expected from individuals at these grade-levels. It illustrates the
types of accomplishments or activities that supervisors look for in a careful evaluation
of sustained, individual achievement. Generally, one demonstrates readiness for
advancement to higher levels by accumulation of evidence that one is capable of
performing at the higher-grade level.
Formally, the minimum criteria that must be met for promotion to any grade in
the Federal government is:
• The nominee must have at least one year of experience at the next lower grade
level (e.g. one year of experience at the GS-13 level to be eligible for

promotion to GS-14, etc.);
• The position to which one is promoted must be of sufficient
importance to the organization that a personnel specialist can classify the
employee’s new Position Description at the proposed higher grade. Below
we give examples of expected, typical performance levels in the various
categories that are used to assess job classification.

56. What is the purpose of this document?
A.
To inform a new position
B.
To announce recruitment criteria
C.
To inform requirements for advancement to higher levels
D.
To give examples of accomplishments and activities
57. How can a nominee show his/her performance to be promoted?
A.
By working one year at the current level
B.
By describing the new position
C.
By assessing job classification
D.
By collecting evidences which show his/her capability to work at higher level.
58. What is NOT mentioned as a minimum criterion for promotion to the Federal
government?
A. The nominee is working at GS-13.
B. The position is important enough to the organization.
12

C. The nominee has one year experience at the next lower level.
D. A personnel specialist can classify the nominee’s new position description at

the proposed higher grade level
Questions 59-61 refer to the following memo.
From: Beverly Sneichder
To: Adam Lenski
Date: 20 July, 2009
Subject: Electronics Convention 2009

59.
What
does
the
memo May I have your permission to attend the national convention in Berlin on
14 August?
This year’s theme is “The Electronics Classroom” (see program attached).
As you will see, there will be various presentations on the uses of the
computer and other electronic equipment. Of particular interest to me is the
session in the afternoon “How to use technology tools most effectively”. In
addition, there will be exhibitions of all the latest technologies in the main
hall by leading technology companies in the world.
To my estimation, the expenses for the trip would be about $550, including
travel, hotel, meals, and other fees. I believe that attending the convention is
worth the amount if we can apply what we get from the convention to our
practice.
Thank you very much.
discuss?

Holding a convention
Attending a convention
How to use technology tools most effectively
Choosing a new computer
60. What will Mr. Lenski do after reading the memo?
A.
Consider allowing his employee to leave
A.
B.
C.
D.

13


Decide when to hold the convention
Decide who to attend the convention
Book a hotel and travel ticket
61. What part of the convention does the writer like most?
A.
The morning session
B.
The afternoon session
C.
The exhibitions
D.
The presentations
B.
C.
D.

Questions 62-65 refer to the following advertisement.

62. How much would it cost to mail a 15-pound package to zone 5?
A. $24.50
B. $75.00
C. $52.50
D. $90.00
63. How are mailing zone rates decided?
A. According to the size of the package
B. According to the shape of the package
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C. According to the value of the contents
D. According to the distance transported

64. Which of the following packages would NOT be accepted?
A. A three pound box of chocolates
B. Two feather pillows
C. A penknife
D. A box of books
65. What is the maximum weight covered by these rates?
A. 50 pounds
B. 70 pounds
C. 1,800 pounds
D. Over 1,800 pounds
Questions 66-69 refer to the following letter.
Dear Alberta Bank Customer,
The following contains important information about your new Alberta Bank ATM/Debit

card. Please read it carefully. This is information could help protect you against fraudulent
use of your card by others.
Instruction regarding the enclosed item(s):
• If the enclosed Alberta Bank Card replaces a valid card that is about to expire,
simply sign the back of the new card and begin using it as you would ordinarily.
Your confidential Personal Identification Number (PIN) is the same one you have
been using.
• In all other cases, please take it to the Alberta Bank branch which is most
convenient for you to sign and validate your new Bank Card, and choose a new
PIN. The Alberta Bank recommends that customers do not use dates of birth as
their PIN. Please remember to bring two forms of identification with you, such as a
passport, student ID card, driver’s license, or credit card issued by the Alberta
Bank.
If your Bank Card is lost, stolen or damaged, please call the Alberta Bank Card Helpline,
in operation 24 hours a day. The telephone number for this helpline can be found on the
back of your card. We advise you to make a note of this and keep it in a safe place.
Remember, please destroy your old bank card properly.
Do not hesitate to visit any of our branches any time you have any questions about the
Alberta bank and our wide range of services.
Sincerely,
15


Alberta Bank
66. What was enclosed with this letter?
A. A new Bank Card
B. A Personal Identification Number
C. A bank statement
D. An expiration notice
67. Who is the letter from?

B. Friends
C. A customer
D. A bank
E. An advertising agency
68. If this card is a replacement for a lost card, what must the customer do?
A. Begin using the card as usual
B. Call Alberta Bank
C. Visit an Alberta Bank branch
D. Pick up a new card
69. Which of the following is NOT recommended as a PIN?
A. Customer’s favorite numbers
B. Customer’s date of birth
C. Dates from US history
D. Binary numbers
Questions 70-72 refer to the following e-mail.
From:
To: All employees
Subject: New Payroll Procedures
Date: May 18
To all employees:
Starting June 1, payroll procedures will change. As stated in a previous e-mail, Beech
& Vine is switching the payroll service it uses from Zip Financial to Wise Stream. The
human resources department did extensive research into several payroll services after
Zip Financial Services announced this April that their company will be focusing its
operations on banking services and is therefore discontinuing its current payroll
services at the end of July.
There will be several changes to the payroll process. First, all employees will be asked
to record their hours with an appropriate project code. That means those who work on
multiple projects will receive several codes and must keep track of how much time is
16

spent on each project. Managers will e-mail a list of project codes to the employees
they supervise later this week. Second, employees will be required to submit their
hours on a special Web site created by Wise Stream for Beech & Vine. You will no
longer be accessing your time sheet through Beech & Vine’s internal Web site. The
other big change is that payroll will be processed and employees will be paid every
two weeks rather than on the fifteenth and thirtieth of each month. Employees must
submit their hours each Friday; managers will review and approve time sheets on
Monday mornings. As usual, each employee’s time sheet will be reviewed by the
manager the employee reports to.
Detailed instructions on how to set up a payroll account on the new Web site are
attached to this e-mail. Five training sessions are scheduled for next week. All changes
will be explained in detail. Employees will be able to see a demonstration of how to
use the new Web site and will set up their online accounts. Please contact your
manager if you have not been scheduled for a training session or if you have any
further questions.
Kathryn Santos
Director, Human Resources
Beech & Vine
70. Why is the payroll process being changed?
A. Zip Financial will no longer provide the service.
B. Beech and Vine is expanding their workforce.
C. Wise Stream offers a less expensive service.
D. Beech & Vine is merging with another company.
71. What will not change?
A. When payroll is processed.
B. Where time sheets can be accessed
C. How employees will enter codes
D. Who will approve time sheets

72. What is attached to the email?
A. The schedule of training sessions
B. Directions for setting up an online account
C. A list of project codes
D. A calendar of upcoming pay dates

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Questions 73-75 refer to the following memorandum.
To: All Employees
From: Luke Gaston
Subject: MEMO - Late Hours Policy
We have had some problems recently with security issues on evenings and weekends.
Many employees are working overtime on end-of-fiscal year projects and find themselves
alone in the building late at night. Several employees have expressed concern to me that
they feel unsafe, and managers have also told me that they do not know how to train their
employees on correct security procedures.
As your security manager, I want to assure you that I am working with the company
management to address your concerns. We have agreed that it is best to hire a full-time
security guard who will be present on evenings and weekends. However, since it will still
be several weeks before the security guard can be hired, I want to provide all employees
with a list of basic security procedures to follow when they are working late at night:
1. Leave lights on in offices and hallways. A bright work environment discourages
unauthorized intruders.
2. If you hear or see any suspicious activity, call the city police department immediately.
3. If you are the last person to leave the building, make sure that all doors and windows
are closed and locked. Leave through the front door. Turn on the alarm by pressing the
“AWAY” button on the keypad near the reception desk, then enter the alarm code
provided in the employee manual. Close the door firmly when you leave, and the alarm

will automatically be activated.
If you have any questions or concerns, please email me at I look
forward to working with you to make our company a safe and productive place to work.

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73. What is the purpose of the memorandum?
A. A recent break-in
B. An alarm malfunction
C. A security system code change
D. A new security protocol
74. Who is the author of the memorandum?
A. The head of the police department
B. An employee in charge of safety
C. The new company security guard
D. A concerned department manager
75. What should employees do if they encounter a threatening situation?
A.
B.
C.
D.

Call the security guard
Email the security manager
Turn on the burglar alarm
Contact the local authorities

Questions 76-80 refer to the following brochure.

21st Annual Spears Foundation Conference on Health
Conference Purpose
The 21st Annual Spears Foundation Conference on Health provides professional
education and networking for doctors, dentists, nurses, social workers, health care
instructors, students, and anyone else involved or interested in the health care profession.
The conference is funded by grants to the Spears Foundation from the Department of
Health, the Children's Health Network, the Family Health Association, the Organization
for World Health and Nutrition, and with support from the Sebastian L. Turner
Foundation and the Phillippe Endowment.
Conference Goals
The focus of this year's conference will be promoting proper nutrition among children.
Childhood nutrition is a significant health care issue in light of the increased prevalence
of childhood illnesses related to an improper diet. In addition to posing immediate health
19


consequences, a poor diet can contribute to poor health throughout an individual's life
and eventually lead to conditions like obesity and heart disease.
The goal of the 21st Annual Spears Foundation Conference on Health is to foster the
awareness and early prevention of improper childhood nutrition within the field of
healthcare.
The conference aims to:
■ broaden the discussion on nutrition to include health impacts at local, state, national
and international levels among individuals under the age of 12
■ describe the latest physical and mental health findings related to improper childhood
nutrition
■ highlight innovative research, practices, and programs that seek to improve the
nutrition of children
■ emphasize prevention and intervention strategies appropriate for children of different
cultures, physical abilities, geographic settings, and communities

Conference Dates
Friday March 23 to Sunday March 25
Contact Information
Spears Foundation Conference on Health
Attn: Conference Manager
Lawrence P. Martin, Jr.
8 Newbury Street
Boston, Massachusetts 02115
Phone: 617-262-0044
Fax: 617-262-0008
E-mail:

20


76. The word “promoting” in paragraph 2, line 1, is closest in meaning to:
A. Benefiting
B. Encouraging
C. Advertising
D. contributing
77. Who is the conference for?
A. People in the retail industry
B. People in the banking industry
C. People in the education industry
D. People in the healthcare industry
78. What is the focus of the conference?
A. Safety on the job
B. Employee education
C. Childhood nutrition
D. Employee health benefits

79. Who is Mr. Martin?
A. The manager of the conference
B. A member of the Children's Network
C. The president of the Spears Foundation
D. A major donor to the Spears Foundation
80. On what day will conference activities NOT take place?
A. March 22
B. March 23
C. March 24
D. March 25

Questions 81-83 refer to the following minutes of a meeting.

21


81. What institution is being discussed?
A. A school
B. A bookstore
C. A library
D. A housing complex
82. Who contributed money to this institution?
A. Robert Erwin
B. Nancy Johnson
C. Les Elder
D. Max Johnson
83. According to the minutes, what remark did Ms. Sprague make?
A. The performance of the cleaning crew is poor.
22

B. The cost of electricity is very high.
C. The December meeting should be rescheduled.
D. The doors of the library should be locked during non-business hours.

Questions 84-85 refer to the following memorandum.
To: All Employees
From: Bill Regan, Director of Human Resources
Subject: New Holiday Pay Policy
Johnson Security is implementing a new holiday policy for all employees. As you know,
providing security services to our clients is our priority here at Johnson Security, and
therefore most of our employees have to work on national holidays. Our policy in the past
has been to pay employees their regular pay rate on holidays, and then to offer them another
day off in compensation, scheduled in coordination with the employee's supervisor
according to staffing needs. However, in order to comply with government regulations and
to provide a more equitable holiday benefit for all of our employees, the policy will now be
changed as follows.
Effective immediately, employees who work on holidays will be paid one and a half times
their regular pay rate. This means that if you normally receive $8 per hour, you will be paid
$12 per hour when you work on a holiday. However, as a result of this change, an additional
day off will no longer be granted. For example, if you are required to work on New Year's
Day, you will receive extra pay, but you will not be able to take off another day during the
week, unless you arrange with your supervisor to use some of your vacation hours. This
change will make it much more convenient for us to administer work schedules. All
employees will continue to receive two weeks of paid vacation per year, exclusive of
holidays, as explained in the employee manual.
We hope you will be pleased with the extra financial benefit you will receive for working
holidays. If you have any questions or concerns about this new policy, feel free to contact me
to arrange a meeting.
84. Who is the author of the memorandum?

A. An expert in labor law
23


B. The company vice president
C. The head of the union
D. The head of personnel.

85. What will employees receive in compensation for working holidays?
A. More vacation time
B. A higher rate of pay
C. An extra day off
D. A special award.
Questions 86-90 refer to the following 2 letters.

24


25