ETS TOEIC TEST

Ngôn ngữ nói chung và Tiếng Anh nói riêng không phải là một bộ quy tắc và ngữ pháp, mà là công cụ người ta
dùng để biểu đạt ý nghĩa và tình cảm của mình đối với người khác, qua đó để người ta hiểu nhau. Trong thời đại
ngày nay, giao tiếp Tiếng Anh đã trở thành chìa khóa quan trọng giúp chúng ta hội nhập với bạn bè quốc tế,
mở rộng môi trường học tập và trở thành những công dân toàn cầu của một nền giáo dục hiện đại.

Học Tiếng Anh kết hợp hoàn thành các dự án dưới sự
giám sát của Giảng viên đứng lớp và đánh giá chuyên môn
của Giảng viên nước ngoài như: dạy hát, đóng kịch, phỏng
vấn nhân vật nổi tiếng , tường thuật tin nóng…

Phát triển khả năng tư duy ngôn ngữ trong giao tiếp qua
các tình huống tranh luận, phản biện; rèn luyện kỹ năng
thuyết trình và làm việc nhóm.

+ Tăng cường vốn từ vựng với 12 chủ đề giao tiếp
thông dụng trong cuộc sống hàng ngày.
+ Vận dụng ngữ pháp và các mẫu câu vào trong giao tiếp
một cách tự nhiên.

Áp dụng các kỹ năng Tiếng Anh một cách chủ động
vào các hoạt động ngoại khóa đa dạng như: săn Tây,
ẩm thực, city tour…
+ Cơ bản: chuẩn hóa 44 âm tiết trong Tiếng Anh.
+ Nâng cao: kỹ thuật nối âm, nuốt âm, rơi âm và
biến âm của người bản xứ.


+

TOEIC TEST 04
Listening & Reading

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LISTENING TEST
In the Listening test, you will be asked to demonstrate how well you understand spoken
English. The entire Listening test will last approximately 45 minutes. There are four parts, and
directions are given for each part. You must mark your answers on the separate answer sheet.
Do not write your answers in your test book.

PART 1
Directions: For each question in this part, you will hear four statements about a picture in your
test book. When you hear the statements, you must select the one statement that best
describes what you see in the picture. Then find the number of the question on your answer
sheet and mark your answer. The statements will not be printed in your test book and will be
spoken only one time.

EXAMPLE

Statement (C), “They're standing near the table,” is the best description of the picture, so you should
select answer (C) and mark it on your answer sheet.


1.

2.


3.

4.


5.

6.


7.

8.


9.

10.


PART 2
Directions: You will hear a question or statement and three responses spoken in English. They will not
be printed in your test book and will be spoken only one time. Select the best response to the question
or statement and mark the letter (A), (B), or (C) on your answer sheet.

EXAMPLE
You will hear:

Where is the meeting room?

You will also hear:

(A) To meet the new director.
(B) It’s the first room on the right.
(C) Yes, at two o’clock.

The best response to the question “Where is the meeting room?” is choice (B), “It’s the first room on the
right,” so (B) is the correct answer. You should mark answer (B) on your answer sheet.

11.

Mark your answer on your answer sheet.

26.

Mark your answer on your answer sheet.

12.

Mark your answer on your answer sheet.

27.

Mark your answer on your answer sheet.

13.

Mark your answer on your answer sheet.

28.

Mark your answer on your answer sheet.

14.

Mark your answer on your answer sheet.

29.

Mark your answer on your answer sheet.

15.

Mark your answer on your answer sheet.

30.

Mark your answer on your answer sheet.

16.

Mark your answer on your answer sheet.

31.

Mark your answer on your answer sheet.

17.

Mark your answer on your answer sheet.

32.

Mark your answer on your answer sheet.

18.

Mark your answer on your answer sheet.

33.

Mark your answer on your answer sheet.

19.

Mark your answer on your answer sheet.

34.

Mark your answer on your answer sheet.

20.

Mark your answer on your answer sheet.

35.

Mark your answer on your answer sheet.

21.

Mark your answer on your answer sheet.

36.

Mark your answer on your answer sheet.

22.

Mark your answer on your answer sheet.

37.

Mark your answer on your answer sheet.

23.

Mark your answer on your answer sheet.

38.

Mark your answer on your answer sheet.

24.

Mark your answer on your answer sheet.

39.

Mark your answer on your answer sheet.

25.

Mark your answer on your answer sheet.

40.

Mark your answer on your answer sheet.


PART 3
Directions: You will hear some conversations between two people. You will be asked to answer three
questions about what the speakers say in each conversation. Select the best response to each question
and mark the letter (A), (B), (C) or (D) on your answer sheet. The conversations will not be printed in your
test book and will be spoken only one time.

41.

Where are the speakers?

44.

(A) At a movie theater

42.

(B) At a furniture store
(C) At a restaurant

(A) A computer
(B) A set of keys

(D) At an outdoor concert

(C) A book
(D) A wallet

Why is the woman in a hurry?
(A) She has to go back to work.

45.

(B) She has to catch a bus.
(C) She is meeting a friend shortly.

43.

What did the man leave in the
study room?

What information does the woman
ask for?
(A) The man's name

(D) She is going to see a show.

(B) The value of an item

What does the man say he will do?

(C) The number of a room

(D) The title of a book

(A) Give the woman a discount
(B) Write up an order
(C) Speak with another employee
(D) Exchange a ticket

46.

What will the woman probably
do next?
(A) Contact security
(B) Unlock a door
(C) File a report
(D) Check a database


47.

Why does the man want to change
his ticket?

53.

(A) He needs time to make a phone call.

(A) At an art-supply store
(B) At a university

(B) His destination has changed.

(C) At a photography studio

(C) He arrived at the station early.
(D) He wants to upgrade his seat.

(D) At a community center

54.
48.

What does the woman say about the
four o'clock train?

49.

Where does the woman work?

What is important to the man about
the class?

(A) It has been delayed.

(A) It should take place in the evening.
(B) It should be taught at a beginner level.

(B) It costs more.
(C) It is fully booked.

(C) It should be taught by a particular

instructor.

(D) It will not stop in Baltimore.

(D) It should have a reasonable price.

When will the man probably catch
his train?

55.

What does the woman suggest the man do?
(A) Purchase materials

(A) At 3:00 P.M.

(B) Meet with an instructor

(B) At 3:30 P.M.
(C) At 4:30 P.M.

(C) Submit a portfolio
(D) Fill out a registration form

(D) At 5:00 P.M.

56.
50.

Why did the woman miss the staff meeting?

(A) A board presentation

(A) She was stuck in traffic.
(B) She was with a client.

(B) A building plan
(C) A purchase order

(C) She was finishing a project.
(D) She had a doctor's appointment.

(D) A financial report

57.
51.

What is the man working on?

What is the man scheduling?

Why is it noisy in the building?
(A) Some furniture is being moved.

(A) Telephone-marketing workshops

(B) A cleaning crew is working.

(B) New-employee orientations
(C) Department budget discussions

(C) A space is under construction.
(D) A large group of clients is visiting.

(D) Software-training sessions

58.
52.

What will the man send to attendees?

What does the woman offer to do?

(A) A product brochure

(A) Speak with the maintenance staff
(B) Help the man revise a handout

(B) A meeting agenda
(C) An employee handbook

(C) Postpone a meeting
(D) Lend the man some equipment

(D) A travel itinerary


59.

60.

61.

What does the woman ask about the farm?

65.

Where most likely do the speakers work?

(A) How much a ticket costs
(B) Whether it accepts large groups

(A) At a mail-delivery service
(B) At a moving company

(C) When its guided tours begin

(C) At a catering business

(D) Where it is located

(D) At a car rental agency

What does the man offer the woman?

66.

What is the problem?

(A) A choice of activities

(A) No vehicles are available.

(B) An alternate date
(C) A group discount

(B) A delivery was canceled.
(C) Some supplies are missing.

(D) A preferred parking location

(D) An employee is late for work.

What does the woman say she must do
before she calls back?

67.

What will the man probably do next?
(A) Visit a customer

(A) Consult the tour participants
(B) Get approval for expenses

(B) Call a coworker
(C) Unload a shipment

(C) Arrange transportation

(D) Repair a van

(D) Check some references

68.
62.

63.

Where does the woman work?

What type of business is the woman
calling from?

(A) At an employment agency
(B) At an insurance company

(A) A construction company
(B) A sporting-goods manufacturer

(C) At an Internet service provider
(D) At a department store

(C) An advertising firm
(D) A printing shop

Why does the man want to call the

69.

woman back?

What problem is the woman calling about?
(A) An invoice showed the wrong amount.
(B) A printer did not produce enough

(A) He is late for a seminar.
(B) He is at a client's office.

copies.

(C) He is expecting another phone call.
(D) He is on his way to the airport.

(C) A magazine was sent to the wrong
address.
(D) An article contained an error.

64.

What does the woman want the man
to review?

70.

What does the man say he will do?

(A) An annual report

(A) Approve a refund

(B) An applicant's résumé
(C) A job description

(B) Arrange an interview
(C) Find a photograph

(D) An employment contract

(D) Expedite a delivery


PART 4
Directions: You will hear some talks given by a single speaker. You will be asked to answer three
questions about what the speaker says in each talk. Select the best response to each question and mark
the letter (A), (B), (C) or (D) on your answer sheet. The talks will not be printed in your test book and will
be spoken only one time.

71.

72.

73.

What does the speaker want to buy?

74.

Who most likely are the listeners?

(A) A newspaper subscription

(B) A bicycle

(A) Railroad engineers
(B) Cafeteria employees

(C) A tool kit

(C) Safety inspectors

(D) An airline ticket

(D) Assembly line workers

What does the speaker request?

75.

What is the problem?

(A) A return call

(A) A meal is not ready.

(B) A discount
(C) An application

(B) An engine will not start.
(C) Some oil is leaking.

(D) A price list

(D) Some trains are late.

What is the speaker doing on Friday?

76.

What will probably happen at one o'clock?

(A) Starting a new job

(A) Machinery will be inspected.

(B) Attending a conference

(B) Production will resume.

(C) Moving to another town
(D) Leaving for vacation

(C) A shipment will arrive.
(D) A lunch break will begin.


77.

78.

Where is the speaker calling from?

83.

(A) A medical clinic
(B) An office supply store

(A) On a sightseeing trip
(B) In a writing workshop

(C) A real estate agency

(C) In a bookstore

(D) A moving company

(D) At a conference

According to the speaker, what has
recently changed?

84.

What does the speaker say she will do?
(A) Prepare a talk

(A) The hours of operation
(B) The availability of a product

(B) Send a manuscript
(C) Update a résumé

(C) The cost of a service
(D) The location of an office

(D) Visit an office

85.
79.

Where did the speaker meet George Woo?

Why should the listener return the call?

Why does the speaker want to work with
George Woo?

(A) To confirm an appointment

(A) He has worked on similar

(B) To change an order
(C) To discuss a prescription

types of books.
(B) He is a best-selling author.

(D) To talk about a payment

(C) He has traveled widely.
(D) He was recommended by
a colleague.

80.

What kind of business is being advertised?
(A) An outdoor market
(B) An art gallery

81.

86.

Who is Robert Vega?

(C) A restaurant
(D) A hotel

(A) A program host
(B) A stage manager

What is mentioned about the business's

(C) A musician
(D) A teacher

location?
(A) It is near public transportation.

87.

Vega?

(B) It overlooks the city.
(C) It is next to a park.

82.

Where did the speaker first meet Robert

(A) In a store

(D) It is in a new building.

(B) In a class
(C) At a friend's home

What has the business been recognized
for in a local newspaper?

(D) At a festival

(A) Its affordable prices

88.

What will listeners have a chance to win?

(B) Its innovative services
(C) Its interior decor

(A) Music lessons

(B) An autographed poster

(D) Its knowledgeable staff

(C) A backstage tour
(D) Concert tickets


89.

90.

Where does the speaker probably work?

95.

(A) At a car rental agency
(B) At a fitness center

(A) A required training course
(B) A competing publication

(C) At a library

(C) Corporate travel policies

(D) At a bank

(D) An internship program

What change does the speaker announce?

96.

(A) A new wing has opened.

91.

What is mainly being discussed?

According to the speaker, what was the
problem last summer?

(B) Online services have been added.
(C) Hours have been extended.

(A) Deadlines were missed.
(B) Articles were inaccurate.

(D) Fees have increased.

(C) Projects went over budget.
(D) Feedback was not given.

What are listeners asked to distribute?
(A) Magnets

97.

What does the speaker want listeners to do?

(B) Calendars

(A) Submit expense reports

(C) Flyers
(D) Business cards

(B) Suggest new article topics
(C) Provide their availability
(D) Review applications

92.

What most likely is Pacific Trends?
(A) A furniture store
(B) An apartment complex

93.

98.

(A) A writer's study

(C) A real estate agency

(B) An artist's studio

(D) A graphic design firm

(C) An architect's office
(D) An inventor's workshop

What change has taken place at Pacific
Trends?

99.

According to the speaker, what is unusual
about the room?

(A) A parking area has been expanded.
(B) Prices have been significantly reduced.

94.

What will listeners take a tour of?

(A) It was once part of a factory.

(C) A new manager has been hired.
(D) A display area has been renovated.

(B) It was not a typical design for its time.
(C) All the light comes in through the ceiling.

Why should listeners talk to a staff member?

(D) The construction materials were
purchased overseas.

(A) To arrange a visit to a model home
(B) To get decorating advice
(C) To request a catalog
(D) To sign up for a product demonstration

100.

What does the speaker ask listeners to
avoid doing?
(A) Taking photographs
(B) Speaking loudly
(C) Touching the furnishings
(D) Eating on the premises

This is the end of the Listening test. Turn to Part 5 in your test book.


READING TEST
In the Reading test, you will read a variety of texts and answer several different types of reading
comprehension questions. The entire Reading test will last 75 minutes. There are three parts, and
directions are given for each part. You are encouraged to answer as many questions as possible within
the time allowed. You must mark your answers on the separate answer sheet. Do not write your
answers in your test book.

PART 5
Directions: A word or phrase is missing in each of the sentences below. Four answer choices are given
below each sentence. Select the best answer to complete the sentence. Then mark the letter (A), (B),
(C) or (D) on your answer sheet.

101.

102.

We have invited Dr. Zhu to be the guest
_______ for the seminar on workplace safety.

105.

If an item in your order is not available, it may
be shipped _______ at a later date.

(A) speak

(A) separately

(B) speaks

(B) separate

(C) speaker
(D) speakers

(C) separating
(D) separates

Ms. Ambani does not speak French, _______

106.

she is fluent in Gujarati and Mandarin.

Since the telephones in the conference room
are not working, a technician has been called
in to fix _______.

(A) or
(B) but
(C) not

(A) they
(B) their

(D) what

(C) them
(D) themselves

103.

Cancellations must be made in accordance
with the policy that is _______ on the
Skovronski Hotel's Web site.
.

107.

The blueprint for the Sbraga Hotel includes
200 guest rooms, a restaurant, and an
_______ parking area.

(A) outline
(B) outlining

(A) enclosed

(C) outlines
(D) outlined

(B) opposite
(C) absent
(D) innocent

104.

Please read the instructions _______ start to
finish before attempting to replace the air filter
yourself.
(A) of

108.

The _______ of the new ambassador to
Portugal was confirmed by the committee on
Monday.

(B) from
(C) by

(A) appoint

(B) appoints

(D) during

(C) appointed
(D) appointment


109.

According to the most recent report, sales
of snacks have increased by _______ five
percent.

115.

Research shows that more small businesses
are _______ to lease their office equipment.
(A) directing

(A) firmly

(B) supporting

(B) nearly
(C) strongly

(C) requiring
(D) choosing

(D) completely

116.
110.

111.

112.

Elena Gallegos is a Barcelona-based

_______ the banking industry and the real
estate market saw a rise in profits over the

architect known for _______ incorporating
practical and aesthetic elements in her

past quarter.

designs.

(A) All

(A) taste

(B) As

(B) tasteful

(C) Either

(D) Both

(C) tastefully
(D) tasting

To receive discounts at Hillson's Department

117.

Fong & Haas, Inc., has automated its

Store, _______ your Hillson's Awards card to
the cashier.

toothpaste mixing processes, _______ used to
take up more than half of the production time.

(A) present
(B) presenting

(A) and
(B) which

(C) presented

(C) though

(D) presents

(D) when

The Pontilet 5000 quickly calculates the
shortest _______ to your destination and

118.

provides step-by-step directions.

Today Tenopy Tech announced its plans
_______ with Shaffly Energy Systems to
manufacture solar panels in Quito and
Caracas.

(A) total
(B) place
(C) route

(A) to partner
(B) be partnering

(D) point

(C) is partnered
(D) will partner

113.

With its lightweight and comfortable handle,
the latest Apurage vacuum cleaner is
_______ to carry.

(A) ease
(B) easy
(C) easily
(D) eases

119.

Once Ms. Cohen had examined the detailed
business plan, she was more _______ to the
idea of investing in the new company.
(A) convinced
(B) receptive
(C) generous
(D) plausible

114.

Ovist computers are sold with the newest
version of Deron software _______ installed.
(A) straight
(B) yet
(C) already
(D) even


120.

_______ of the passengers on flight 246
missed connecting flights in Dublin as a result
of the weather delay.

126.

time.

(A) Everybody

121.

(B) Someone
(C) Whom

(A) made
(B) make

(D) Several

(C) makes
(D) making

In my opinion, the company's stock price is
_______ low compared to its annual earnings.

127.

_______ for grants will be given to
organizations that have not previously
been awarded funding by the Steinhaus

(A) audibly

(B) relatively

Foundation.

(C) plentifully

122.

The city has experienced an unusually large
amount of rainfall this year, _______ it
difficult for road projects to be completed on

(D) anonymously

(A) Priority
(B) Relevance

Mr. Kwon was selected from among other
_______ candidates because of his extensive

(C) Duty
(D) Rank

background in international trade law.
(A) promises

128.

sailboat, it is important to attach the pieces in
quick _______, before the glue has time to

(B) to promise
(C) promising

dry.

(D) promisingly

123.

When constructing your Eckhart model

To _______ permission to use copyrighted

(A) succeed
(B) succeeds

material from Asturion Publishers, contact
the Global Rights Department at

(C) succession
(D) successive


(A) join

129.

reported receiving _______ preparation for
their jobs through Stuget University's online

(B) learn
(C) protect

courses.

(D) obtain

124.

(A) adequate
(B) numerous

Analysts predict that Mendoza Enterprises
will _______ become the country's largest

(C) thankful
(D) adjacent

steel producer.
(A) soon
(B) sooner
(C) soonest
(D) as soon as

125.

_______ Le Deux cookware, Weir cookware
is dishwasher safe and can be used in
microwave and convection ovens.

(A) Unlike
(B) Without
(C) Still
(D) For

Almost 60 percent of teachers surveyed

130.

Following much deliberation by the designers,
the bright orange dress was abandoned
_______ one in a more subdued color.
(A) favorable
(B) out of favor
(C) favorite
(D) in favor of


131.

_______ all the applications for the
managerial position are received, the search
committee will determine a list of people to be

136.

interviewed.

(A) Diversity

(A) About
(B) Except

(B) Diversifying
(C) Diversify

(C) After
(D) With

(D) Diversification

137.
132.

_______ the range of articles in our
publication has undoubtedly helped attract
new readers.

When it comes to financing your vehicle,

Customers who purchase a new appliance
from Mahmud's Home Store have _______

leasing has no _______ advantage over
purchasing.

one month to exchange it.

(A) really

(B) within

(B) real
(C) realistically

(C) up to
(D) above

(A) as of

(D) realism

138.
133.

134.

135.

Mr. Dembo, the company's new CEO,

For over thirty years, our firm has been
conducting audits to determine companies'

acknowledged that there was a possibility,
_______ remote, that the merger would not

_______ with local and national tax laws.

go through as planned.

(A) diagnosis

(A) slowly

(B) compliance

(B) down

(C) settlement
(D) criticism

(C) much
(D) however

The mayor’s office is expected to _______ a

139.

At its _______, Checker Enterprises

press release tomorrow morning regarding
the city's new building ordinance.

represented over 30 percent of the auto
glass manufacturing market.

(A) debate
(B) notify

(A) peak
(B) scale

(C) issue

(C) depth

(D) waive

(D) record

While performing my preliminary research, I
learned that very _______ has been written

140.

_______ Ms. Wattanasin, everyone on the
team needed additional time to complete the

about the poetry of Miho Aoki in the past
decade.

Web design tutorial.

(A) some
(B) few

(B) Rather than
(C) Apart from

(C) other
(D) little

(D) If not for

(A) Even


PART 6
Directions: Read the texts that follow. A word or phrase is missing in some of the sentences. Four
answer choices are given below each of the sentences. Select the best answer to complete the text.
Then mark the letter (A), (B), (C) or (D) on your answer sheet.

Questions 141-143 refer to the following advertisement.

For most shoppers, looking for the ideal gift can be a challenge. So why not simplify the process by
choosing a Mayweather gift card? Cards are perfect for any _______, and they can be pre-loaded with

141.

(A) attention
(B) question
(C) occasion
(D) influence

the euro amount of your choice. For your convenience, cards may be redeemed in person at any
Mayweather store, as well as online or by telephone. They remain _______ for twelve months from the

142.

(A) valid
(B) constant
(C) safe
(D) confidential

date of issue. Mayweather cards _______ as full or partial payment for any item available at our stores.

143.

(A) use
(B) using
(C) can be used
(D) to use


Questions 144-146 refer to the following memo.

Proteam Employees are entitled to reimbursement for all costs incurred during business travel. Prior to
travel, employees must submit to the budget office a trip itinerary for _______.

144.

(A) delay
(B) authorization
(C) maintenance
(D) increase

The itinerary should include dates of travel, as well as accommodation information, including hotel dates
and locations. An approved itinerary is required for all travel.
Upon _______, employees should file a report with the budget office. This should be done no later than

145.

(A) starting
(B) interviewing
(C) contacting
(D) returning

three weeks after the final day of travel. Reports should detail all necessary business _______, such as

146.

(A) expenses
(B) expensive
(C) expensively
(D) expensed

transportation and lodging costs. Whenever possible, receipts should accompany the report. Please
note that only approved charges will be reimbursed.


Questions 147-149 refer to the following announcement.

The Aquaville Fitness Center has begun a new customer-referral program. We _______ our members

147.

(A) would have offered
(B) are offering
(C) offered

(D) had been offering

this special program in October. As a special _______, we will give current members one free month of

148.

(A) interest
(B) retail
(C) incentive
(D) appearance

of membership when one of their friends purchases a one-year membership. _______ qualify for this

149.

(A) In spite of
(B) As soon as
(C) Instead of
(D) In order to

program, you must refer a first-time Aquaville member. This offer is good until the end of the month, and
all members are eligible to participate. Members may pick up customer-referral forms at the front desk.


Questions 150-152 refer to the following advertisement.

Do you have an idea for a new business? Let representatives from the Glanston Association of Small
Businesses help you turn it into a successful _______ at their annual workshop on June 3rd.

150.

(A) enterprise
(B) revenue
(C) purchase
(D) expertise

There, experts in management, marketing, and finance will lead group discussions on issues related to
the launching of a new business. After the discussions, workshop participants _______ with speakers

151.

(A) met
(B) will meet
(C) meeting
(D) have met

one-on-one for advice about business planning. Speakers include Logan Wilshire, the owner of
Wilshire's Inn and a leading figure in the Glanston small business community.
Past workshops have resulted in several successful local business ventures, such as Wheels Now in
downtown Glanstone and Lia's Jams, a popular online food store. _______, workshop space is

152.

(A) Likewise
(B) For example
(C) Afterward
(D) As a result

expected to be limited, so visit our Web site at to register today!

PART 7
Directions: In this part you will read a selection of texts, such as magazine and newspaper articles,
letters, and advertisements. Each text is followed by several questions. Select the best answer for
each question and mark the letter (A), (B), (C) or (D) on your answer sheet.

Questions 153-154 refer to the following advertisement.

SPECTRUM RESTAURANT
Beginning next week, for the entire month of May, you can enjoy a delightful luncheon
buffet for only $7.00 per person at the Spectrum Restaurant in the Amwell Exhibition Center.

That’s one-third below our normal price. Enjoy a delicious complete meal including soup
and dessert in our relaxing, contemporary setting. We look forward to seeing you.

Open for lunch daily 11:30-2:30

153.

What is being advertised?

Reservations required — Tel: 555-0153

154.

How long will the offer be available?

(A) Tickets to an exhibition

(A) One day

(B) Additions to a menu
(C) A free beverage

(B) One week
(C) One month

(D) A discount on a meal

(D) Three months


Questions 155-156 refer to the following memo.

MEMOI
To:
From:
Date:
Subject:

Employees
James Allsop
November 2nd
Office Services quality assurances survey

To help us determine user satisfaction with the travel agencies that arrange business trips for
employees of the Lambert Corporation, Office Services would appreciate your answering the
following questions. Please return the survey to me by November 30 th. Thank you for participating.

Patricia Maxwell

Name: C

Travel agency used: I

l

Jetrex Travel

g

Were you satisfied with the service you received from this travel agency?
Yes



No

If not, why not?



My airline tickets were sent to another employee.

.

Were the agents courteous?
Yes



No



Did they make the arrangements in a reasonable amount of time?
Yes



No



Did your airline/train tickets arrive by the date requested?
Yes



No



Overall, how would you rate this agency?
Excellent

155.



What is the purpose of the memo?

Good



Fair

156.



Poor



What problem did the employee have with
Jetrex Travel?

(A) To advertise a travel opportunity
(B) To rate an experience on an airplane

(A) Someone else received her tickets.

(C) To gather opinions from employees
(D) To request arrangements for a

(B) The travel agents were not polite.
(C) She was booked on the wrong airline.

business trip

(D) The wrong account number was charged.