Configuring & troubleshooting MS windows XP

1 YEAR UPGRADE
BUYER PROTECTION PLAN
Everything You Need to Install and Configure Windows XP Professional
• Step-by-Step Instructions for Performing a Network Installation of Windows XP
Professional
• Complete Coverage of Upgrading Legacy Systems to Windows XP
• Determine a Complete Security Policy for Windows XP Using Internet Connection
Firewall, Encrypting File System, and NTFS
Martin Grasdal
Technical Editor
Brian Barber
Chad Todd
Norris L. Johnson, Jr.
Robert Shimonski
WINDOWS XP
Configuring and Troubleshooting
Professional

With more than 1,500,000 copies of our MCSE, MCSD, CompTIA, and Cisco
study guides in print, we continue to look for ways we can better serve the
information needs of our readers. One way we do that is by listening.
Readers like yourself have been telling us they want an Internet-based ser-
vice that would extend and enhance the value of our books. Based on
reader feedback and our own strategic plan, we have created a Web site
that we hope will exceed your expectations.
is an interactive treasure trove of useful infor-
mation focusing on our book topics and related technologies. The site
offers the following features:
■
One-year warranty against content obsolescence due to vendor
product upgrades. You can access online updates for any affected

chapters.
■
“Ask the Author” customer query forms that enable you to post
questions to our authors and editors.
■
Exclusive monthly mailings in which our experts provide answers to
reader queries and clear explanations of complex material.
■
Regularly updated links to sites specially selected by our editors for
readers desiring additional reliable information on key topics.
Best of all, the book you’re now holding is your key to this amazing site.
Just go to www.syngress.com/solutions, and keep this book handy when
you register to verify your purchase.
Thank you for giving us the opportunity to serve your needs. And be sure
to let us know if there’s anything else we can do to help you get the
maximum value from your investment. We’re listening.
www.syngress.com/solutions
189_XP_FM.qxd 11/13/01 8:29 AM Page i
189_XP_FM.qxd 11/13/01 8:29 AM Page ii
1 YEAR UPGRADE
BUYER PROTECTION PLAN
Brian Barber
Chad Todd
Norris L. Johnson, Jr.
Robert J. Shimonski
Martin Grasdal
Technical Editor
Windows XP
Professional
Configuring and Troubleshooting

189_XP_FM.qxd 11/13/01 8:29 AM Page iii
Syngress Publishing, Inc., the author(s), and any person or firm involved in the writing, editing, or
production (collectively “Makers”) of this book (“the Work”) do not guarantee or warrant the results to be
obtained from the Work.
There is no guarantee of any kind, expressed or implied, regarding the Work or its contents.The Work is
sold AS IS and WITHOUT WARRANTY. You may have other legal rights, which vary from state to state.
In no event will Makers be liable to you for damages, including any loss of profits, lost savings, or other
incidental or consequential damages arising out from the Work or its contents. Because some states do not
allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation
may not apply to you.
You should always use reasonable care, including backup and other appropriate precautions, when working
with computers, networks, data, and files.
Syngress Media®, Syngress®, “Career Advancement Through Skill Enhancement®,” and “Ask the Author
UPDATE®,” are registered trademarks of Syngress Publishing, Inc. “Mission Critical™,”“Hack Proofing™,”
and “The Only Way to Stop a Hacker is to Think Like One™” are trademarks of Syngress Publishing, Inc.
Brands and product names mentioned in this book are trademarks or service marks of their respective
companies.
KEY SERIAL NUMBER
001 MM99BX6YDF
002 AHDH9W8RAT
003 2BSKFJF4TG
004 DNDU75TA39
005 KQSER5R789
006 7GDATRZ575
007 86NHGHK8Y6
008 7GBFSE45LU
009 SVT5H7KER8
010 LVX23F35HY
PUBLISHED BY
Syngress Publishing, Inc.

800 Hingham Street
Rockland, MA 02370
Configuring and Troubleshooting Windows XP Professional
Copyright © 2001 by Syngress Publishing, Inc. All rights reserved. Printed in the United States of America.
Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or
distributed in any form or by any means, or stored in a database or retrieval system, without the prior
written permission of the publisher, with the exception that the program listings may be entered, stored,
and executed in a computer system, but they may not be reproduced for publication.
Printed in the United States of America
1 2 3 4 5 6 7 8 9 0
ISBN: 1-928994-80-6
Technical Editors: Martin Grasdal Freelance Editorial Manager: Maribeth Corona-Evans
and John M. Gunson II
Technical Reviewer:Will Schmied Cover Designer: Michael Kavish
Co-Publisher: Richard Kristof Page Layout and Art by: Shannon Tozier
Acquisitions Editor: Catherine B. Nolan Copy Editor: Darren Meiss
Developmental Editor: Jonathan Babcock Indexer: Jennifer Coker
Distributed by Publishers Group West in the United States and Jaguar Book Group in Canada.
189_XP_FM.qxd 11/13/01 8:29 AM Page iv
v
Acknowledgments
v
We would like to acknowledge the following people for their kindness and support
in making this book possible.
Richard Kristof and Duncan Anderson of Global Knowledge, for their generous
access to the IT industry’s best courses, instructors, and training facilities.
Ralph Troupe, Rhonda St. John, and the team at Callisma for their invaluable insight
into the challenges of designing, deploying and supporting world-class enterprise
networks.
Karen Cross, Lance Tilford, Meaghan Cunningham, Kim Wylie, Harry Kirchner,

Kevin Votel, Kent Anderson, and Frida Yara of Publishers Group West for sharing
their incredible marketing experience and expertise.
Mary Ging, Caroline Hird, Simon Beale, Caroline Wheeler,Victoria Fuller, Jonathan
Bunkell, and Klaus Beran of Harcourt International for making certain that our
vision remains worldwide in scope.
Annabel Dent of Harcourt Australia for all her help.
David Buckland,Wendi Wong, Daniel Loh, Marie Chieng, Lucy Chong, Leslie Lim,
Audrey Gan, and Joseph Chan of Transquest Publishers for the enthusiasm with
which they receive our books.
Kwon Sung June at Acorn Publishing for his support.
Ethan Atkin at Cranbury International for his help in expanding the Syngress program.
189_XP_FM.qxd 11/13/01 8:29 AM Page v
189_XP_FM.qxd 11/13/01 8:29 AM Page vi
vii
Technical Editors and Contributors
Martin Grasdal (BA, MCSE+I on Windows NT 4.0, MCSE on
Windows 2000, MCT, CNE, CNI, CTT, A+) is Director of Cramsession
Content at BrainBuzz.com and is a co-founder of Eutechnia Solutions, a
computer consulting and training firm based in Edmonton, Canada.
Martin has been an MCT since 1995 and an MCSE since 1996. His
training and network experience covers a broad range of products,
including NetWare, Lotus Notes,Windows NT and 2000, Exchange
Server, IIS, Proxy Server, and ISA Server 2000. Martin was the Technical
Editor for the bestselling Syngress Publishing’s Configuring ISA Server
2000: Building Firewalls for Windows 2000 (ISBN: 1-928994-29-6) by
Thomas and Deb Shinder. Martin also works actively as a consultant. His
recent consulting experience includes contract work for Microsoft as a
Technical Contributor to the MCP Program on projects related to server
technologies. Martin lives in Edmonton, Alberta, Canada, with his wife
Cathy and their two sons.

John M. Gunson II (MCSE, MCT, Master CNE, CCNA) is an infra-
structure consultant, trainer, author, and speaker. He has worked in the
Information Technology field for nearly 13 years, designing and deploying
complex solutions utilizing Microsoft, Novell, and Cisco products for cor-
porations in the Philadelphia and New York areas. John has written and
contributed to several Syngress Publishing titles, including Deploying
Windows 2000 with Support Tools, and PC Maintenance & Repair DVD Kit
(ISBN: 1-928994-41-5). He has also written several articles on Microsoft
and Cisco technologies for Windows 2000 Magazine and Microsoft
Certified Professional Magazine. John lives in the Philadelphia suburbs
with his family and ever growing collection of computer and network
equipment.
189_XP_FM.qxd 11/13/01 8:29 AM Page vii
viii
Contributors
David L. Hopper (MCSE, MCP+I, CCNP, NNCSS) is a Senior
Network Support Engineer with SBC Datacomm. David currently pro-
vides multivendor network support to internal network engineers and
contract clients. His areas of expertise include Microsoft Windows
NT/2000/XP, Cisco and Nortel routers, Symantec Enterprise Firewall
(formerly Raptor Firewall), and general network design, implementation,
and optimization. David’s background includes positions as a Senior
Infrastructure Engineer with the Anixter Inc. networking division, an
Enterprise LAN Engineer at Anixter Inc., and a Support Engineer with
Reeves Data Corporation. David resides in Waukegan, IL with his fiancée
Valerie.
Mark Horninger (A+, MCSE+I, MCSD, MCDBA) is President and
founder of Haverford Consultants Inc. (www.haverford-consultants.com),
located in the suburbs of Philadelphia, PA. He develops custom applica-
tions and system engineering solutions, specializing primarily in Microsoft

operating systems and Microsoft BackOffice products. He has over 10
years of computer consulting experience and has passed 29 Microsoft
Certified exams. During his career, Mark has worked on many extensive
projects including database development, application development,
training, embedded systems development, and Windows NT and 2000
project rollout planning and implementations. Mark lives with his wife
Debbie and two children in Havertown, PA.
Robert J. Shimonski (Cisco CCDP, CCNP, Nortel NNCSS, MCSE,
MCP+I, Master CNE, CIP, CIBS, CWP, CIW, GSEC, GCIH, Server+,
Network+, Inet+, A+) is a Lead Network and Security Engineer for
Thomson Industries Inc.Thomson Industries is the leading manufacturer
and provider of linear motion products and engineering. Robert’s special-
ties include network infrastructure design with the Cisco and Nortel
product line, network security design and management with CiscoSecure
189_XP_FM.qxd 11/13/01 8:29 AM Page viii
ix
and PIX Firewalls, network management and troubleshooting with
CiscoWorks and Sniffer-based technologies, systems engineering and
administration with Microsoft NT/2000/XP, UNIX, Linux, Apple, and
Novell Netware technologies, and developing a host of Web-based solu-
tions for companies securing their market on the Web. He has also con-
tributed to hundreds of articles, study guides, and certification preparation
software for Web sites and organizations worldwide, including
Brainbuzz.com and SANS.Org. Robert’s background includes positions as
a Network Architect at Avis Rent A Car and Cendant Information
Technology. Robert holds a bachelor’s degree from SUNY, NY and is a
part-time Licensed Technical Instructor for Computer Career Center in
Garden City, NY teaching Windows-based and Networking Technologies.
Brian Barber (MCSE, MCP+I, MCNE, CNE-5, CNE-4, CNA-3,
CNA-GW), co-author of Syngress Publishing’s Configuring Exchange 2000

Server (ISBN: 1-928994-25-3) is a Senior Technology Consultant with
Sierra Systems Consultants Inc. in Ottawa, Canada. As such, he provides
technical architecture consulting and analysis to public and private sector
clients. Brian specializes in technical and network architecture, focusing
on Web-enabled service delivery through directory services and mes-
saging. His background includes positions as Senior Technical Analyst at
MetLife and Senior Technical Coordinator at the LGS Group Inc. (now a
part of IBM Global Services). He would like to thank his family for all of
their help, love, and support, and Glen Donegan at Microsoft Canada for
providing the software he needed to set up a test environment.
Chad Todd (MCSE, MCT, CNE, CAN, A+, Network+, I-Net+) is a
Systems Trainer for Ikon Education Services, a global provider of tech-
nology training. He currently teaches Windows 2000 and Windows XP
courses. In addition to training for Ikon, Chad also provides private con-
sulting for small- to medium-sized companies. Chad is the author of
Syngress Publishing’s Hack Proofing Windows 2000 Server (ISBN:
1-931836-49-3). Chad first earned his MCSE on Windows NT 4.0 and
has been working with Windows 2000 and Windows XP since their first
beta releases. He was awarded Microsoft Charter Member 2000 for being
189_XP_FM.qxd 11/13/01 8:29 AM Page ix
x
one of the first 2000 engineers to attain Windows 2000 MCSE certifica-
tion. Chad would like to thank his wife Sarah for her caring support and
encouragement.
Norris L. Johnson, Jr. (MCSE, MCT, CTT, A+, Network +) is a
Technology Trainer and owner of a consulting company in the Seattle-
Tacoma area. His consultancies have included deployments and security
planning for local firms and public agencies, as well as providing services to
other local computer firms in need of problem solving and solutions for
their clients. He specializes in Windows NT 4.0 and Windows 2000 issues,

providing planning and implementation and integration services. In addi-
tion to consulting work, Norris trains extensively in the AATP program at
Highline Community College’s Federal Way,WA campus, and has taught in
the vocational education arena at Bates Technical College in Tacoma,WA.
Norris holds a bachelor’s degree from Washington State University. He is
deeply appreciative of the guidance and support offered by his parents and
wife Cindy during the years of transition and education to make the career
change that has been so wonderful to be involved in.
Henk-Evert Sonder (CCNA) has over 15 years of experience as an
Information and Communication Technologies (ICT) professional,
building and maintaining ICT infrastructures. In recent years, he has spe-
cialized in integrating ICT infrastructures with secure business applica-
tions. Henk’s company, IT Selective, works with small businesses to help
them develop high-quality, low cost solutions. Henk has contributed to
several Syngress Publishing titles, including the E-Mail Virus Protection
Handbook (ISBN: 1-928994-23-7), Designing SQL Server 2000 Databases
for .NET Enterprise Servers (ISBN: 1-928994-19-9), VB.NET Developer’s
Guide (ISBN: 1-928994-48-2), and the forthcoming BizTalk Server 2000
Developer’s Guide for .NET (ISBN: 1-928994-40-7). Henk lives in
Hingham, MA with his wife Jude and daughter Lily.
John Godfrey (MCSE, MCP+I, CNA) is currently a freelance consul-
tant who has a wide range of experience gained from over 12 years in the
IT industry. John mainly specializes in Microsoft Technologies providing
189_XP_FM.qxd 11/13/01 8:29 AM Page x
xi
design, automation, process management, implementation, and develop-
ment. He has provided consultancy for many leading companies in the
UK including leading financial institutions and IBM. In addition, he has
worked on many other technical publications as a reviewer and technical
editor more recently focusing on .NET technologies. John lives in the

Shrophsire Hills in the United Kingdom with his wife Rosalind and three
children Sophie, Jacob, and Polly.
189_XP_FM.qxd 11/13/01 8:29 AM Page xi
xii
Will Schmied (MCSE) is a featured writer on Windows 2000 and
Windows XP technologies for CramSession.com. He has also authored
several works for various Microsoft certification exams.Will provides con-
sulting and training on Microsoft products to small- and medium-sized
organizations in the Hampton Roads,VA area. He holds a bachelor’s
degree in Mechanical Engineering Technology from Old Dominion
University and is a member of the American Society of Mechanical
Engineers and the National Society of Professional Engineers.Will cur-
rently resides in Newport News,VA with his family Allison, Christopher,
Austin, Andrea, and Hannah.
Technical Reviewer
189_XP_FM.qxd 11/13/01 8:29 AM Page xii
Contents
xiii
Foreword xxvii
Chapter 1 Next Generation Windows 1
Introduction 2
Introducing the Windows XP Family 2
Windows XP Home Edition 3
Multimedia Capabilities 3
Improved User Interface 5
Security Enhancements 6
Switching between User Sessions 6
Hardware and Software Compatibility 7
Windows XP Professional 8
The Future of Windows 2000 Server:

Windows .NET Servers 8
Introducing the Major Features of Windows XP
Professional 9
User Interface 9
Networking 12
Better Performance 13
Internet Features 13
Remote Assistance 13
Reliability Features 14
Multimedia Features 15
Summary 16
Solutions Fast Track 16
Frequently Asked Questions 17
Exploring Windows XP
Professional
Windows XP Professional
takes the product to the
next level:
■
IntelliMirror
Technologies
■
Group Policy
Functionality
■
Encrypting File System
Support
■
Multiprocessor Support
189_XP_TOC.qxd 11/13/01 8:31 AM Page xiii

xiv Contents
Chapter 2 Installing Windows XP
Professional 19
Introduction 20
Clean Installation of Windows XP Professional 23
Setup Issues 36
Performing an Upgrade to Windows XP
Professional 38
Upgrading from Windows 98/Me 40
Upgrading from Windows NT/2000 41
Starting the Upgrade 41
Network Installation of Windows XP Professional 47
Automating the Windows XP Professional Setup 48
Preparing for Setup 49
Command-Line Setup 49
Network Distribution Point 52
Distribution Point Directory Structure 52
Customizing Windows XP Professional Setup 54
Answer Files 54
Setup Manager 3.0 55
Further Customization with UDB 73
Preparing the Destination Computer 75
Using Sysprep 77
Overview of Sysprep 77
Sysprep Requirements 77
Sysprep Step by Step 78
Running Sysprep during Automated
Installation 81
Automating Setup of a Target Computer 81
Creating an Answer File Using Setup

Manager 82
Running Additional Programs After
Mini-Setup 84
Summary 86
Solutions Fast Track 86
Frequently Asked Questions 88
Answers to Your
Frequently Asked
Questions
Q:
FAT or NTFS? Which
file system should you
choose during the
installation of
Windows XP
Professional?
A:
In order to take
advantage of all of the
features of Windows
XP, such as Encrypting
File System, you need
to choose NTFS.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xiv
Contents xv
Chapter 3 Exploring the Windows XP
User Interface 91
Introduction 92
Configuring the Desktop 93
Desktop Settings 93

Accessing the Desktop Settings 93
Desktop Settings Modifications 98
Themes 102
Backgrounds 103
Appearance 108
Screen Saver 110
Overview of the Start Menu and the Taskbar 111
The Start Menu 111
The Taskbar 122
Configuring the Standard Desktop Programs 124
My Computer 125
My Network Places 126
My Documents 126
Summary 128
Solutions Fast Track 128
Frequently Asked Questions 130
Chapter 4 Managing Windows XP
Professional 133
Introduction 134
Creating Users and Groups 134
What Are User Accounts? 134
Local User Accounts 135
Exercise 4.1 Creating Local User
Accounts with the Computer
Management Console 136
Exercise 4.2 Creating Local User
Accounts by Using the Command
Line 140
Exercise 4.3 Deleting Local User
Accounts by Using the Command

Line 141
Accessing the Desktop
Settings
You can access the
desktop settings several
ways:
■
Using the Control Panel
■
Right-Clicking and
Selecting from the
Pop-Up Menu
■
Via a Command Line
189_XP_TOC.qxd 11/13/01 8:31 AM Page xv
xvi Contents
Exercise 4.4 Creating Local User
Accounts with the Control Panel
User Accounts Applet 141
Domain User Accounts 145
Exercise 4.5 Joining a Domain 146
What Are Groups? 147
Local Groups 147
Exercise 4.6 Creating Local Groups 148
Exercise 4.7 Creating and Deleting
Local Groups from the Command
Prompt 150
Global Groups 150
New Functionality in XP for User Accounts 151
Password Hinting 151

Picture Uploading 151
Sharing Folders 152
Other Sharing Techniques 158
Managing Storage 161
Configuring Hard Drives 163
Converting a Drive to NTFS via the
Command Line 165
File Systems and NTFS versus FAT32 165
Exercise 4.8 Enabling Disk Quotas on
an NTFS Drive 167
Basic versus Dynamic Disks 169
Working with Removable Storage 171
Creating a Media Pool 172
Managing Devices 173
Enabling, Disabling, or Removing
Hardware and Changing and Updating
the Current Drivers 175
Using the Event Viewer 177
Event Logs 177
Navigating to the Event Viewer 177
Application Log 178
System Log 178
Security Log 178
N
OTE
A profile is a set of
configurations that
you can create, or
the machine creates
by default (usually

ending with a .DAT
extension) that
defines your envi-
ronment when log-
ging on. The
environment can
contain (among
other things)
window size and
position settings,
program items,
icons, and screen
colors.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xvi
Contents xvii
How to Work with and Troubleshoot
the Logs 179
Adjusting the Size of and Saving
Event Logs 180
Understanding Performance Logs 182
Monitoring and Logging 182
Performance Tuning and Troubleshooting 182
Baselining 183
The Performance Logs and Alerts
Console 183
Creating a New Counter Log 184
Creating a New Trace Log 186
Alerts 187
Creating an Alert 187
Summary 189

Solutions Fast Track 189
Frequently Asked Questions 192
Chapter 5 Working with System Tools 195
Introduction 196
Defragmenting Your Hard Disk 196
How Disk Defragmenter Works 198
The Limitations of Disk Defragmenter 199
Using Disk Defragmenter 201
Controlling Fragmentation of the Pagefile
and MFT 210
Cleaning Up Files 215
Transferring Files and Settings between
Computers 220
The Basics of the Files and Settings
Transfer 221
Selecting and Transferring the Files
and Settings 222
Receiving the Transferable Files and
Settings 228
Scheduling Tasks 231
Working with the Task Scheduler 232
Transferring Files and
Settings between
Computers
The Files and Settings
Transfer Wizard allows you
to migrate files and
settings from any
Windows system to a
Windows XP system. The

advantage of this System
tool is not so much in the
transfer of files, which can
also be achieved by the
Backup Utility, but the fact
that (nearly) all personal
settings can be reinstated
on the Windows XP
system, which saves a lot
of time and annoyance.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xvii
xviii Contents
Managing Scheduled Tasks 239
Using the Scheduled Task Wizard 240
Changing a Scheduled Task 242
Backing Up Your Files 250
Backup Functionalities 250
Working with the Backup Tool 253
Using the Advanced Mode Backup Utility 256
The Backup Utility’s Menu Bar 257
Setting the Options in the Backup
Utility 259
Using the Welcome Tab Functions 264
Using the Backup Tab Function 273
Using the Schedule Jobs Tab Function 276
Using the Backup or Restore Wizard 277
Restoring Your System 282
Using the Restore Wizard (Advanced) 282
Using the Restore and Manage Media Tab
of the Backup Utility 285

Using the Restore Portion of the Backup
or Restore Wizard 286
Using the Automated System Recovery 286
Using the System Restore Tool 287
Summary 292
Solutions Fast Track 293
Frequently Asked Questions 297
Chapter 6 Windows XP Networking 299
Introduction 300
Overview of Networking Technologies 301
Open Systems Interconnection Reference
Model 304
Department of Defense Model 306
Windows XP Networking Architecture 308
Configuring Network Interfaces 309
The Local Area Connection 309
Using Loopback Adapters 312
Bridging Network Connections 313
Using the QoS Packet
Scheduler
The QoS Packet Scheduler
is installed by default. QoS
has been enhanced in
Windows XP to
automatically optimize
TCP/IP for transmission
across different interfaces
that operate at different
rates. This is typically the
situation if you have

turned on Internet
Connection Sharing.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xviii
Contents xix
Network Client and Protocol Considerations 316
Configuring Microsoft and Novell Clients 317
Working with Network Protocols 319
Working with TCP/IP 320
Working with IPX/SPX 329
Working with RAS and VPN 330
Configuring a RAS Connection 330
Tunneling with a VPN Connection 337
Sharing Your Internet Connection 341
Configuring Internet Connection Sharing 344
Filtering and Firewalls 347
Using IP Packet Filtering 348
Configuring the Internet Connection
Firewall 348
Wireless Connectivity 351
Wireless Standards 352
Microsoft’s Implementation of IEEE
802.11 and 802.1x Standards 354
Summary 357
Solutions Fast Track 358
Frequently Asked Questions 362
Chapter 7 Configuring Internet
Technologies 367
Introduction 368
Configuring Internet Explorer 6 368
What’s New in Internet Explorer 6? 368

Configuring the Browser 370
The General Tab 371
The Security Tab 374
The Privacy Tab 377
The Content Tab 380
The Connections Tab 382
The Programs Tab 383
The Advanced Tab 384
Using Internet Explorer 6 385
Advanced Configuration for the Corporate
Environment 392
Configuring Internet
Explorer 6
You can easily customize
Internet Explorer 6 to suit
business requirements and
individual tastes. Microsoft
has built-in features that
embrace Web standards,
guard the user’s privacy,
protect the user from
malicious sites, and make
browsing the Web more
convenient and efficient.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xix
xx Contents
Configuring Outlook Express 6 394
Using Outlook Express 6 400
Corporate Considerations 401
Configuring Instant Messaging 402

Using Windows Messenger 407
Corporate Considerations 410
Summary 411
Solutions Fast Track 412
Frequently Asked Questions 413
Chapter 8 Adding New Hardware
and Software 417
Introduction 418
Adding New Hardware to Your System 418
Using the Add Hardware Wizard 419
Installing Software 428
Adding Software 428
Removing Software 430
Working with Windows Installer 432
Summary 439
Solutions Fast Track 439
Frequently Asked Questions 441
Chapter 9 Using the
Communication Tools 443
Introduction 444
Using Remote Desktop Sharing 445
Connecting to Other Windows XP
Machines 446
Connecting to Windows 2000 Terminal
Servers 453
Configuring Windows XP for Faxing 454
Sending Faxes Using XP 457
Connecting to the Internet 459
Collaborating with NetMeeting 462
Working with HyperTerminal 473

Summary 479
Connecting to Other
Windows XP Machines
You do not have to be
running Windows XP to
set up a connection to a
Windows XP client. These
other versions of Windows
are supported:
■
Windows 95
■
Windows 98
■
Windows Me
■
Windows NT 4.0
■
Windows 2000
189_XP_TOC.qxd 11/13/01 8:31 AM Page xx
Contents xxi
Solutions Fast Track 480
Frequently Asked Questions 482
Chapter 10 Using the Control Panel 483
Introduction 484
Setting Power Management Options 486
Windows XP Accessibility Options 493
Keyboard Settings 494
Sound Settings 495
Display Settings 496

Mouse Settings 498
General Settings 498
Other Accessibility Applications 499
Changing Mouse and Keyboard Settings 500
Configuring Regional and Language Settings 507
Working with System Properties 511
Computer Name and Domain Configuration 511
Automatic Updates 513
Remote Use Configuration 514
System Restore Settings 515
Advanced Settings 516
Performance Settings 517
User Profiles Settings 520
Startup and Recovery Settings 520
Environment Variables 522
Error Reporting 523
Summary 525
Solutions Fast Track 526
Frequently Asked Questions 529
Chapter 11 Understanding
Windows XP Security 531
Introduction 532
File System Security 532
NTFS 532
Modifying or Adding Standard File
and Folder Permissions 534
Answers to Your
Frequently Asked
Questions
Q:

My machine is ACPI-
compliant. When I look
at Power Management
Options, I do not see
an APM tab. Is this
OK? How do I
configure Advance
Power Management?
A:
On ACPI-compliant
machines, APM is not
installed because it is
not required. ACPI
improves upon APM as
a power management
standard, and it
provides greater
control over devices
that are subject to
power saving
measures. You can
configure power
management by using
the remaining tabs.
The actual power
management that goes
on behind the scenes is
executed using the
ACPI standard, not the
APM standard.

189_XP_TOC.qxd 11/13/01 8:31 AM Page xxi
xxii Contents
Modifying or Adding Advanced
File or Folder Permissions 537
Modifying File and Folder Permissions
Inheritance 539
Encrypting File System 546
Creating an Encrypted File or Folder 548
Decrypting Files or Folders 550
Account Security 550
Security Groups 551
Creating Groups 555
Adding or Removing Group Members 557
Deleting Groups that Are No Longer
Needed 558
Security Policies 558
Account Policy 559
Local Policies 561
Public Key Policies 568
Software Restriction Policies 570
IP Security Policies 571
Network Security 573
Using the Internet Connection Firewall 573
TCP/IP Filtering 577
Enabling and Configuring TCP/IP
Filtering 578
Disabling TCP/IP Filtering 579
Smart Cards 579
Extensible Authentication Protocol 580
Configuring EAP with VPN and

Dial-Up Networking 581
802.1x Authentication 585
Configuring Network Access
Control using 802.1x and EAP 585
Summary 586
Solutions Fast Track 586
Frequently Asked Questions 588
Utilizing Network
Security
Several tools are included
with Windows XP to
secure network access:
■
The Internet
Connection Firewall
■
TCP/IP Filtering
■
Smart cards
■
EAP
■
802.1x
189_XP_TOC.qxd 11/13/01 8:31 AM Page xxii
Contents xxiii
Chapter 12 Using IntelliMirror
Technologies 589
Introduction 590
Group Policies 590
Group Policy Order 592

Group Policy Scenario 592
How Group Policies Are Applied 601
Troubleshooting Group Policies 601
Using Group Policy to Replace System
Policy 603
Resultant Set of Policy 603
Software Installation and Maintenance 608
Using Group Policy to Install Software 609
Changing Software Group Policy
Options 613
MSIEXEC.EXE 618
Software Installation Properties 619
Updating Software Packages 620
Offline Files and Synchronization 620
Working with Offline Files 623
Synchronizing Your Data with the Network 623
Remote Installation Services 624
Installing Windows XP with RIS 625
Customizing RIS 626
Prestaging a Client for RIS Operation 629
Summary 631
Solutions Fast Track 631
Frequently Asked Questions 632
Chapter 13 Working with Printers 635
Introduction 636
Adding a Local Printer 637
Printer Drivers 637
Exercise 13.1 Installing a Local Printer 638
Printing to a Local Printer from a
Remote Session 645

Sharing Your Local Printer 645
Planning for
IntelliMirror
It is important to have
Active Directory installed
and configured properly
prior to using IntelliMirror
for software deployment
and configuration
management. Be sure to
test Active Directory
completely before relying
on the IntelliMirror
functions.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xxiii
xxiv Contents
Configuring Print Drivers for Network
Clients 646
Exercise 13.2 Sharing a Local Printer 646
Connecting to a Network Printer 649
Exercise 13.3 Mapping to a Shared
Local Printer 650
Configuring Your Printer 653
The Properties of a Logical Printer 654
General Tab 654
Ports Tab 656
Advanced Tab 658
Security Tab 661
Device Settings Tab 663
Web-Based Printing 663

Exercise 13.4 Connecting to a Printer
via the Web Browser 663
The Print Queue 664
Troubleshooting Printer Problems 665
Exercise 13.5 Redirecting Printers 666
Printer Auditing 667
Exercise 13.6 Enabling Printer Auditing 667
Summary 671
Solutions Fast Track 671
Frequently Asked Questions 673
Chapter 14 Troubleshooting Windows XP 675
Introduction 676
Troubleshooting Resources 676
Knowledge Base 677
TechNet 677
Help and Support Center Page 678
Pick a Help Topic 678
Ask for Assistance 679
Pick a Task 681
Did You Know? and Options 685
Remote Assistance 686
Microsoft.com 696
Troubleshooting
Hardware
Troubleshooting hardware
issues generally requires
good, basic
troubleshooting
methodology. Before you
begin, remember the

following caveats:
■
Troubleshooting
requires reproducible
events; it is rarely
effective in cases of
intermittent failure.
■
Troubleshooting tools
in Windows XP are
designed to operate
with hardware that is
in the Hardware
Compatibility List.
■
Follow your complete
troubleshooting path;
repair of symptoms
may not repair the
cause.
189_XP_TOC.qxd 11/13/01 8:31 AM Page xxiv