Slide introduction to information ssstem 10th obien chap007 eng

James A. O’Brien

Introduction to Information Systems

1

Chapter

7
The Internetworked
E-Business
Enterprise

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James A. O’Brien

2

Introduction to Information Systems

Chapter Objectives

•

Identify the major types of electronic business applications supported by the Internet,
intranets, and extranets in an internetworked E-Business.

•

Give several examples of how companies are using Internet technologies for
communication, collaboration, information publishing and sharing, and business
operations and management.

•

Identify the hardware, software, data, and network components of an intranet
architecture.

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James A. O’Brien

3

Introduction to Information Systems

Chapter Objectives

•

Identify several ways the use of Internet technologies can provide cost
savings or revenue benefits to a company.

•

Identify several groupware tools for electronic communication, conferencing,
and work management, and give examples of how they can enhance the
collaboration of teams and workgroups in a business enterprise.

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James A. O’Brien

4

Introduction to Information Systems

Major E-Business Applications

Electronic
Business
Applications

The Internet
Telecommunications
Networks

Enterprise
Enterprise
Communication
Communication

Electronic
Electronic

and
and

Commerce
Commerce

Collaboration
Collaboration

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Intranets
Extranets

Internal
Internal
Business
Business
Systems
Systems


Introduction to Information Systems

James A. O’Brien

5

Applications of Intranets
Communication and Collaboration
Existing E-Mail
Voice Mail

Systems

Communicate and

Internet

Collaborate with
E-mail, chat, conf.

FF
Business Operations and Management

II

Secure, universal

R
R

Database and

access. To view

E
E

Enterprise appl.

corporate data

W
W

Existing

Web Publishing

A
A

HTML, MS Office

Author, publish and

LL

XML, Java

share hypermedia
documents

Intranet Portal Management

Enterprise

LL

Portal

Extranet

Centrally administer
Existing Hardware
and Networks

clients, servers,
security, and traffic

Customers,
Suppliers

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James A. O’Brien

6

The Role of Extranets

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Introduction to Information Systems


Introduction to Information Systems

James A. O’Brien

7

Internet Enabled Technology Architectures

Policies and Standards

Network Management
Software
Management

Firewalls
Passwords
Encryption

Security

Content

Software

and Data

Tools

Infrastructure

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TCP/IP

Hypermedia

Network

Databases

Servers

Browsers

Authoring
Tools


James A. O’Brien

8

Introduction to Information Systems

Groupware for Enterprise Collaboration

Groupware
for
Enterprise
Collaboration

•
•
•
•

Electronic
Electronic

Electronic
Electronic

Communications
Communications

Conferencing
Conferencing

Tools
Tools

Tools
Tools

E-Mail
Voice Mail, I Phone
Web Publishing
Faxing

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•
•
•
•

•

Data Conferencing
Voice Conferencing
Videoconferencing
Discussion Forums
Electronic Meetings

Collaborative
Collaborative
Work
Work
Management
Management
Tools
Tools

•
•
•
•
•

Calendaring
Task and Project Mgt
Workflow Systems
Knowledge Mgt
Document Sharing

James A. O’Brien

9

Introduction to Information Systems

Electronic Communications Tools

•
•
•
•

Electronic Mail
Voice Mail
Faxing
Web Publishing

Irwin/McGraw-Hill


James A. O’Brien

10

Introduction to Information Systems

Electronic Conferencing Tools

•

•
•
•
•
•

Data Conferencing
Voice Conferencing
Videoconferencing
Discussion Forums
Chat Systems
Electronic Meeting Systems

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James A. O’Brien

11

Introduction to Information Systems

Collaborative Work Management Tools

•
•
•
•

Calendaring and Scheduling

Task and Project Management
Workflow Systems
Knowledge Management

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James A. O’Brien

12

Introduction to Information Systems

The Future of Intranets and Extranets

•
•
•
•
•

Universal access of information via the enterprise information portal.
Intranets become primary vehicle for information delivery.
All applications will be web-enabled via the Internet, intranet or extranet.
More focus on turning information into knowledge.
Increased electronic ‘bonding’ through use of extranets.

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James A. O’Brien

13

Introduction to Information Systems

Chapter Summary

•

By using the Internet to disseminate information globally, communicate and
trade interactively with customers, companies are deriving strategic business
value from the Internet.

•

Businesses are rapidly installing intranets, extranets, and enterprise
information portals throughout their organizations in order to enhance
communication and collaboration, and to publish and share business
information easily and at lower cost.

Irwin/McGraw-Hill


James A. O’Brien

14

Introduction to Information Systems

Chapter Summary (cont)

•

Intranets require business technology investments both in hardware,
software, and the human resources needed to manage web-information
assets.

•

Extranets link the intranet resources of a company to the intranets of its
customers, suppliers, and other business partners and thereby, help develop
and strengthen strategic alliances between them.

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James A. O’Brien

15

Introduction to Information Systems

Chapter Summary (cont)

•

The goal of enterprise collaboration systems is to help workgroups and
project teams work together more efficiently and effectively. Collaboration
technologies help groups share information, coordinate work efforts and

resources, and work together cooperatively.

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