final test of english

Final test
Unit 7: Career Prospects
Situation 1
A – you
B – old friend

At a party ….
A: Is this B? (biểu cảm khuôn mặt)
B: Yes, do I know you?
A: I’m A. We studied together at high school. Do you remember?
B: Ahhhh … Long time no see you, you’re changed a lot since I last saw you. I can’t recognize
you immediately. How are you?
A: I’m fine, thanks. I heard that you were an Accountant at ABC Company. Is everything OK?
B: Yes, but this job is boring. Every day, I usually face to face with the numbers, it makes me
tired, so I decided to change my job. I have worked at Purchasing Department for six months and
this is my business card. I feel satisfied with this job. My office located on 232 Phan Dinh Phung
Street, Phu Nhuan District.
A: It sounds good! What is your responsibility for this job?
B: I am responsible for checking quality information goods before importing to the company and
getting a good price for them. I also have to arrange the shipping and make sure that all our
records are up to date.
A: My job is about export – import so it requires me to travel a lot. What about you?
B: I sometimes do that. However, I almost stay at my workplace.
A: I see … Oh, can I have your business card?
B: No problem! Here it is.
A: Thanks. It’s my business card. Ah, the music performance starts, let’s enjoy it!!!
Situation 2
A – you
B – Japanese businessperson

At a conference in Tokyo ….

A: Good morning, my name is A and I’m the Finance Director of ABC Company from Vietnam
B: It’s nice to meet you. My name is B and I’m the Managing Director of Toyota Co.operation
(exchange business card)
A: I think that there are some differences about the exchange of business card between Vietnam
and Japan. Can you give me some advice how to exchange business card in your country?
B: Firstly, You should make sure that all the details on your card are correctly translated.
A: Of course! And I think never, ever give someone an old, or out-of-date card.
B: That’s right! If you use an old card, it’s difficult somebody to contact with you.
A: So when you present or receive it, what should we do?
B: Ah, you should use both hands, don’t forget to bow and to study each one carefully.


A: I see some people when they receive business card from the others, they treat it without
respect. What do you think about it?
B: It’s a big mistake because the card is an extension of the person so don’t write on it or play
with it.
A: In my opinion, it’s a good idea to have a special folder where you can keep them all safe, right?
B: Yes (smile), and the Japanese exchange cards much more often than we do so you’d better have
an extra set printed before the trip just in case you need them.
A: That’s fine! I realize it is similar in Vietnam. Besides, I also learn some new things. Thanks for
your useful information.
B: It’s my great pleasure!
Situation 3 and 4
A – you
B – your partner

A: make a call and wait B’s answer
B: Good morning. This is ABC Company. Can I help you?
A: Good morning. My name is A from XYZ Company. I’m calling about our appointment to
discuss the sales conference.

B: OK. Would next Monday afternoon suit you?
A: Wait a minute, I’ll just check my diary … Oh no, I’m afraid that I can’t make it on Monday
afternoon because I have a business trip in Japan from Sunday to Tuesday so can you make it on
Thursday?
B: That’s OK! Thursday, the twelveth of December, in your office?
A: Yes, please B, shall we say after lunch?
B: Two o’clock?
A: OK. Listen, if there’s a problem … like I’m delayed in Japan, I will get back to you on
Monday afternoon, all right?
B: Yes, sure A, if not, I’ll see you in your office on Thursday at 2.
A: Right, see you then.
B: Goodbye.

Unit 9: The Customer
Situation 5
A – you: one of two branch managers
B – the other

A: As you know, in recent months, there has been a drop in business and bookings. Today, we will
discuss together to make appropriate suggestions to react this problem.
B: Let’s make an idea list. First of all, could you explain why this problem happened?
A: I think one of the main reasons is our menu is boring. We don’t have new dishes. Customers
want something else. Couldn’t we change the menu?


B: But our core customers like the old favourite. Instead of changing the menu, why don’t we
make them more interesting? Besides Vietnamese foods, we should add some Europe, Asian or
Chinese foods, it makes our menu more various. How do you think?
A: Good idea! Shall we hire a well-know chef to to that?
B: That’s great suggestion. The famous chef will make our dishes become international standard. Our

restaurant will become famous so we can compete with other restaurants.
A: You’re right! Why don’t we attract customers by giving them some free drinks on special days like on
their birthday of holiday …
B: I agree. Furthermore, we should give loyalty cards for regular customers. I think they will be satisfied
with our preference.
A: OK. We will conclude: We would make our dishes more interesting, hire a well-know chef, give loyalty
card and have free drinks on special days.
B: That’s right! We will work out the suggestion discussed next month. See you next meeting.
Situation 6
A – you
B – your colleague

A: As you know, recently, our company is having some problems, some research of customers
satisfaction shows that they often have to wait a long time onphone to order goods and all the
stores are along way out of town.
B: For the first problem, I think the reason is that we don’t have enough staffs.
A: That’s right! What if we recruit one more staff working in the Sales Department, especially,
staff who has experience in receiving customers’ call quickly.
B: Great! Why don’t we make online ordering and receive the customers’ order via email?
A: That’s a good idea. Doing online business is a development trend nowadays because of its
popularization and convenience. We can easily keep in touch with customers.
B: Now, let’s move to the second problem, all the stores are along way out of town.
A: Shall we make door to door service free a charge in 20 km around?
B: OK, but we need to hire a few drivers if not our current drivers will work more hard. What
about opening some new stores in town to serve customers better? There are many people want to
go to the store, choose and buy the goods they like.
A: It sounds good. Besides, how about keeping old customers and attracting new customers by
goods care services, for example: adding attached presents, giving a quantity discount, and so on.
Have you got any idea?
B: No, I have no idea.

A: OK, let’s confirm some solutions we have just mentioned. The first, we should hire some staffs
to answer customers’ call and make online ordering. The second, we also should open some new
stores in town as well as improve care services.
B: Nothing better! We will go ahead with the suggestions discussed soon. Thank you.
A: No problem! See you next meeting.


Unit 10: Business Online
Situation 7
A – you
B – your friend

A: Hey B, how do you go to school?
B: I go to school by bus because my home is far away from my school.
A: Oh! I’ve never tried to go to school by bus. How do you think about bus?
B: Bus is one of the most convenient means of transport to use. As you know, the bus’s ticket is
very cheap, especially for students, so I can save much money to use for other expenditures.
A: I agree but you also have to wait a long time to catch the bus and it’s often too crowded,
especially in peak time, and you will feel uncomfortable when you’re hustled in the crowd or the
bus is getting stuck in the traffic jam. You won’t have these disadvantages if you travel by other
transports like motorbike. This is more convenient to use by yourself, you can be easier to move
in the crowd than the bus.
B: But you can’t deny that the bus is easy to catch because it has many routines, so it is not
difficult like you’re just said. Moreover, bus will be a good choice to travel without caring about
the weather.
A: You’re rigth, but you can’t travel by bus all the time. In my opinion, travelling by motorbike is
always better, you can ride motorbike whenever or wherever you want, you needn’t depend on
whatever or whoever.
B: I agree. Sometimes, why don’t we use bicycle? It seems interesting.
A: That’s a good idea! Using bicycle is good for our health and our environment.

B: Thanks for your opinion, I can see each means of transport has its own convenience. Maybe I
should consider to use both of transport to travel.
A: I think so. Let’s do it!
Situation 8
A – you are an online shop owner
B – you are an intervieweer

B: Hello, can I interview you? I will not take much your time.
A: Yes, I’m happy.
B: Let’s begin! Why did you choose business with e-commerce?
A: As you know, nowadays, when information technology are developing, customers prefer going
shopping online than going supermarket or market. It's understandable. It's a convenient way for
people who don't have enough time to go shopping. They just stay at home, go into website of
supermarket or shop, choose goods and click "buy". It's very easy and rapid.
B: Yes, I see …
A: Moreover, the overheads for business online is not too high, you don’t have to spend money on
such premises, utilities, and so on. However, you should hire some staffs to delivery goods for
customers.
B: You’re right! But besides some advantages like you said, do you think it has many
disadvantages? Take Vietnam as example: not all Vietnamese people know how to use computer


let alone how to order online. Even some how to use it, but they’re afraid that their personal
information is hacked.
A: Yes, this is one of the most disadvantages, not only my personal business but everyone else
who business online may encounter … So I always focus on the secutity services as well as
customers information guarantees that the ordering system through our business online is not
congested. From the ordering, billing invoices to delivery are safe and fast.
B: Right, but sometimes the network is congested, customers will be difficult to order, and the
other drawback is that they can not see with your eyes, touch your hands on the goods they want

to buy. Furthermore, before buying, customers usually choose and check carefully, looking on the
website, that is ok, but looking at the outside, that is not, which makes them feel uncomfortable.
How do you think about that?
A: Ehmm … I also have to think about this issue. However, not knowing the business services on
other networks like, for my business, I make sure that my products are quality with an affordable
price. The evidence is that in recent months, the number of orders more than twice the same time
last year. I’m satisfied with your business now .. (smile)
B: It sounds great!! Congratulations!
A: Thanks for your interview as well as your comments.
B: You’re welcome. This is just the opinion of an amateur like me (smile)
A: Goodbye.
B: Goodbye.

Unit 12: Problem - Sloving
Situation 9
A – Marketing Manager
B – assistant of the Marketing Department

B: As you know, now we are having some problems. The sale performance of our company was
poor in the last quarter and our company has received complaints from customers in recent
months. So today we meet to discuss about solutions to slove these problem.
A: OK, let me see … This is too bad. In your opinion, what is the reason for this problem?
B: I think one of the main reasons is the quality of the products is not good. Our clothes are out of
fashionable and the color variety is poor.
A: I see. What about doing a market research in order to get a feedback so we know
customers’demandation and trend, then we can change both model and color.
B: That’s great idea! What if we invest in modern technology in production line so as to improve
product quality?
A: I think it will take a lot of money. We must dicuss again with Finance Department.
B: OK, and what about the price? The customers also complaint about it. It’s too high.

A: Let’s reduce our price as low as our competitors even lower.
B: Instead of doing that, why don’t we have some quantity discount for customers who have big
orders?
A: Right! How about advertising our products to attract customers?
B: Maybe we could go to trade fair to introduce our products to the potential customers.
A: It sounds great! I totally agree with you. I hope that these solutions will make our customers
satisfy.
B: OK. Let’s try it!


Situation 10
A – you
B – your friend

A: My result of speaking exam is not high, I got 4, I feel so bad! What about you?
B: Oh. What a pity! I got 9.
A: Wow! It is an admirable mark. Can you tell me how to be good at Speaking?
B: I think you must practice more and more, not only at school but also at home.
A: But I scared of making mistakes during speaking which makes the others can not understand
what I say.
B: Instead of being affair of making mistakes, let be confident.
A: Yup, I see. Do you think it is a good idea to join in English Club?
B: Of course! It is a good opportunity to communicate by English with many people. And if you
like, we can go to Ben Thanh market where have many backpack foreigners on weekend. They are
friendly, you’ll like to talk with them.
A: It sounds good. Your advice is useful. Thanks a lot!
B: (thở dài)
A: What happened?
B: My reading result is bad, I only got 5. I heard that you got 9. Great! Can you give me some
advice?

A: No problem! For me, vocabulary is very important. You should improve your new words more
and more.
B: How can I do that?
A: It’s a good idea to learn vocabulary in the context, especially don’t try to understand or check
up all the new words in the passages.
B: Oh, I didn’t know that before. I wasted of time and it was not effect.
A: That’s right! Why don’t you have habit reading newspaper in English?
B: I’ll try. I also usually listen to English music, it’s good, right?
A: Of course! I hope your reading skill will improve significantly.
B: You too. Thank you very much. Best wishes to our English.