SÁCH NGHE TOEIC

Ms Huong Toeic . facebook.com/Helen1188 . 0984996598

MỤC LỤC
Unit 1: Part I- People Description.........................................................................................................2
Unit 2: Part I- Things description..........................................................................................................6
Unit 3: Part II- Who/Where/When......................................................................................................12
Unit 4: Part II- What/ How/ Why........................................................................................................20
Unit 5: Part II- Yes/ No Question; Alternative Question; Tag Question; Suggestion/ Request;
Statement............................................................................................................................................... 29
Unit 6: Part III- Work of the Personal Department; Typical Work at the Workplace; Seminars;
Business Plans....................................................................................................................................... 36
Unit 7: Part III – Shopping; Other Daily Activities; Leisure; Transportation and Accommodation
................................................................................................................................................................ 46
Unit 8: Part III- Customer Service; Equipment Management..........................................................59
Unit 9: Part 4 Short Talk...................................................................................................................... 82
NEWS.................................................................................................................................................... 82
ANNOUNCEMENT IN OFFICE, WORK.........................................................................................94
PRESENTATION............................................................................................................................... 108
ADVERTISEMENT...........................................................................................................................121
ANNOUNCEMENT IN STORE........................................................................................................131
ANNOUNCEMENT IN TRANSPORTATION.................................................................................135
VOICE MESSAGE............................................................................................................................. 136
OTHERS.............................................................................................................................................. 156

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Unit 1: Part I- People Description
Mẹo nghe

Trước khi nghe, và trong lúc nghe hướng dẫn direction, xem lướt 10 tranh, có hai loại tranh: miêu tả
người, miêu tả vật/ cảnh
Tranh tả người có cấu trúc sau : đặc biệt cấu trúc hiện tại tiếp diễn . họ là nam hay nữ, nghề gì, đang làm
gì
Nếu tranh có quá 3 người là tranh tả cảnh : mọi người đang ở đâu
The person is doing something; The woman is reading a book
The person is doing something somewhere; The woman is standing at a copier.
The person is at somewhere: a man is at an art gallery.
The object is being acted on: The child is being photographed.
The person is doing something somewhere
The woman are seated side by side
II. Các em hãy làm quen với dạng đề trước
Hãy xem các bức tranh và từ mới sau và điền từ vào chỗ trống. Xem trên bản ảnh kèm audio
1.
A. She’s.............................................the door.
B. She’s ..............................................the sofa.
C. She’s .............................................a piece of paper.
D. She’s...................................... a letter .
2.
A. There’s ..........................in the tower.
B. There’s a towel ...................................
C. There’s a person ..........................................
D. There’s a .......................................the window.
3.
A. He’s reading .....................................
B. He’s ...................................... a display case.
C. He’s ...........................................a vehicle.
D. He’s .................................. a sign.
4.
A. They’re ........................................ at a desk.

B. They’re ....................................... to move a computer
C. They’re ..................................... decorations.
D. They’re arranging .............................. in a room.
5.
A. He’s ............................. a car
B. He’s .............................a wheelbarrow.
C. He’s ........................ air ............... a tire.
D. He’s...........................boxes.
6.
A. They’re ..........................on a path.
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B. They’re ...................................the grass.
C. They’re ................................. their maps.
D. They’re .................................a circle.
7.
A. He’s ...............................bookshelves.
B. He’s .....................his paper in...............
C. He’s taking volume from the........................
D. He’s .........................a book in the paper.
8.
A. Chairs have been...................in the ............. of the room.
B. The silverware is being .........................
C. Water is being......................into the glasses.
D. The table has been ...........................................
9.
A. He’s shoveling ..............................

B. He’s ............................. a sled
C. He’s ................................his jacket.
D. He’s .............................. a hat.
10.
A. A ship is .........................................the bridge.
B. Water is flowing out of a ..............
C. The .....................has many ............... on it.
D. Some people are ........................on the bridge.
Nghe và điền từ ( File 001)
Đây là những từ hay gặp nhất trong bài thi
Stand/ look at/ look in/ look out/ look through/ hold/ work/ sit/ wear/ play/ use/ face/ paint
Đứng/ nhìn/ nhìn/ nhìn ra / nhìn xuyên qua/ cầm/ làm/ ngồi/ mặc/ chơi/ sử dụng/ mặt/ sơn
Check up 1:
The people are………………..by the airplane.
The man is………………………the computer screen.
She is………………….a drawer.
A drawer: tủ ngăn kéo
They are……………………….. of the window.
The man is………………………….a telescope.
Telescope: kính viễn vọng
He is …………………..a book in his hand.
He is…………………a bicycle.
He is ……………alone by the water.
He is ……………………glasses.
He is ……………………….an instrument.
Instrument: dụng cụ, nhạc cụ
The woman is ………………….laboratory equipment.
Laboratory equipment: thiết bị phòng thí nghiệm
The audience is…………….the front of the room.
She is ……………….a picture.

Carry/ cross/ examine/ handle/ move/ pack/ push/ reach for/ read/ talk/ walk
Chở/ qua/ kiểm tra/ cầm nắm/ chuyển/ gói/ đẩy/ vươn tới/ đọc/ nói/ đi bộ
Check up 2
They are……………………bags on their shoulders
Some people are……………………….on the street.
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She is………………some produce.
The man is……………… a patient.
They are…………….a box.
They are………………….in a line.
She is……………….a suitcase.
Suitcase: va li
The gardener is………………an empty wheelbarrow
Wheelbarrow: xe cút kít
She is…………………a book.
The man is…………………….a newspaper.
They are………………….each other.
A woman is………………….a dog on the shore. Dog on the shore: cột mốc trên bãi biển
Change/ clear/ cook/ deliver/ do/ eat/ enter/ exit/ fish/ focus
Thay đổi/ xóa/ nấu/ vận chuyển/làm/ ăn/ vào/ ra / cá/ tập trung
Check up 3
The woman………………a light bulb.
Light bulb: bóng đèn
She is…………………..the board.
He is………………………some food.
She is……………………the mail.

He is………………………….construction work.
Construction: xây dựng
She is………………………..a meal.
They are……………….a building.
A passenger is…………………..the taxi.
He is…………………from a boat.
The group is…………………………on the computer screen.
Gather/gaze at/ get out of/ go up/ greet/ sign/ lay/ lean/ lift/ light
Tụ tập/ nhìn /ra khỏi/ lên/ chào/ kí/ đặt/ dựa/ nâng/ thắp sáng
Check up 4:
Some people are…………………..for an outdoor event. Outdoor event: sự kiện ngoài trời
He is……………………………..a painting hanging on the wall.
Hang: treo
A passenger is………………………..a car.
They are…………………………the stairs.
Stair: cầu thang
They are…………………….each other.
She is………………..a paper.
He is………………………bricks.
Brick: gạch
They are……………….against the railing.
Railing: lan can, hàng rào
They are………………….a chair off floor.
She is……………..a candle with match.
Candle: nến
Operate/ pass/ pick up/ point/ pour/ put/ rearrange/ repair/ rest/ review
Vận hành/ qua/ chọn,đón/ chỉ/ đổ/ đặt/ sắp xếp lại/ sửa chữa/ nghỉ/ xem
Check up 5:
He is…………………heavy machinery.
Heavy machinery: máy móc hạng nặng

One woman is……………..a cup to another woman.
He is…………………a chair.
He is……………………….something on a piece of paper. Piece of paper: mảnh giấy
She is………………water into a glass.
A woman is………………..something into a bag.
They are……………….some furniture.
Furniture: đồ đạc, nội thất
He is…………………..the bicycle.
They are……………….on a beach.
She is…………….some documents.
Document: tài liệu
Run/ speak/ trim/type/ unload/ view/ wash/ wheel/ wipe
Chạy/ nói/ cắt/ đánh máy/ dỡ hàng/ xem/ rửa/ đẩy/ lau
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Check up 6:
He is…………………..on a street.
He is……………….a microphone.
Microphone: máy vi âm
A man…………………………….some bushes.
Bush: bụi rậm
The man is…………………a keyboard.
Key board: bàn phím
He is……………some packages.
Package: bưu kiện
They are……………….some artwork in a gallery.
Artwork: tác phẩm nghệ thuật

The man is………………some dishes.
Gallery: phòng triển lãm
He is……………some plants.
Plant: cây cối
The man is…………………a cart.
Cart: xe đẩy
He is…………………the table.
Cut/ fix/ adjust/ drive/ ride/ shake/ shop/ wait/ watch/ write/ seat/ fill
Cắt/ sửa/ điều chỉnh/ lái/lái/ bắt tay/ mua/ chờ/ xem/viết/ ngồi/ đổ đầy
Check up 7:
He is……………………the grass.
He is ……………………a wheel.
He is…………………..some equipment.
He is…………………a vehicle.
Some people are…………………..bicycles by the water.
The men are……………….hands.
The man is……………for groceries.
Grocery: cửa hàng tạp hóa
They are ………………………in a line.
Some people are……………….a performance.
Performance: buổi biểu diễn
She is……………. in a notebook.
They are……………..in a row.
She is…………….her car with fuel.
Fuel: nhiên liệu

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Unit 2: Part I- Things description
Mẹo nghe
Tranh tả vật thì cấu trúc thường ở dạng bị động hoặc giới từ + nơi chốn
Khi nghe phải xem vật gì, ở đâu, có thể đi với giới từ nào
1: S+is/are + Pii + prepositional phrase of place: Books are arranged in rows.
2: S+have/has been+ Pii+ prepositional phrase of place: Chairs have been placed around the tables
3: There is/are+ noun+ prepositional phrase of place: There is an armchair by the window.
4: S+is/are +prepositional phrase of place: The building is under construction.
5: S+is/are+ V-ing +prepositional phrase of place: The plants are growing in
the fields.
Common expressions
Listen to the words in the box. Then listen and fill in the missing words in the gapped statements below
( File 001)
Nouns 1: Transportation and Structures
Car/ boat/ ship/ train/ airplane/ vehicle/ bicycle/ truck/ platform/ intersection/ building/ bridge/ area/
stair/ step.
Oto/ thuyền/ tàu biển/ tàu/ máy bay/ phương tiện/ xe đạp/ xe tải/ nền đât/ vòng xuyến/ tòa nhà/ cầu/ khu
vực/ cầu thang/ bậc
Check up 1:
Some………………………are parked near a building.
The………………….is next to the dock.
Dock: bến tàu
The……………………is waiting in railway station.
Railway station: nhà ga xe lửa
There are………………on the highway.
Highway: đường cao tốc
The……………are parked in a row.
Some………………………are crossing a bridge.
Bridge: cây cầu

The……………..is empty.
The…………………..is deserted.
Deserted: bị bỏ hoang
Boats are going to under the…………………..
A flowerpot has been placed on the…………….
Flowerpot: chậu hoa
Nouns 2: Furniture and Office Facilities: Đồ đạc và thiết bị văn phòng
Chair/ table/ picture/ clock/ furniture/ sofa/ drawer/ cabinet/ lamp/ document/ paper
Ghế/ bàn/ tranh/ đồng hồ/ đồ nội thất/ sofa/ ngăn kéo/ tủ hồ sơ/ giấy
Check up 2:
There are…………….on the lawn.
Lawn: bãi cỏ
A……………………….has been hung on the wall.
The……………………are lined up on the wall.
There is……………….by the doorway.
Doorway: lối vào
Some…………………………are arranged around the table.
The………………is full of folders.
Folder: thư mục
There are……………under the counter.
Counter: quầy
Some………………have been turned on.
………………………are displayed by the wall.
Some…………………….have been organized on a counter.
Organize: tổ chức, sắp xếp
Nouns 3: Displayed Merchandise and Containers
Display shelf/ shirt/ merchandise/ basket/ box/ carton/ container/ suitcase/ book/ globe/ guitar/ food/ dish
Giá trưng bầy/ áo/ hàng hóa/ rổ/ hộp/ hộp cat tông/ thùng chứa, xe container/ hành lý/ sách/ quả địa cầu/
thức ăn/ đĩa
Check up 3:

Display ……………………..are stocked with products.
Product: sản phẩm
Some………………………..are on display in a store.
There is……………….on the shelves.
Shelf: giá
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Some……………….are filled with food.
There are……………………in a vehicle.
Some……………………….are arranged in a row.
The………………………is filled with clothes.
The…………………………are different sizes.
Some ………………..are hanging on the wall.
…………………………..are stacked on the table.
Stack: chất thành đống
Nouns 4: Floral Decoration and Crops: trang hoàng hoa và vụ mùa
Plant( Potted plan)/ fruit/ flower/ flower arrangements/ grassy area/ crop
Cây/ hoa quả/ hoa/ sắp xếp hoa/ khu vực đồng cỏ/ loại cây trồng
Some……………………are behind the sofa.
………………………..has been placed on the table.
………………………………..on display.
There is a……………………beside the path.
Path: con đường
…………………….have been planted in rows.
Nouns 5: Tools and Equipment in rows. Dụng cụ và thiết bị
Ladder/ equipment/ machine/ instrument/ tool/ cord
Thang/ thiết bị/ máy móc/ dụng cụ/ công cụ/ dây điện

Check up 5:
The …………………….is learning against the tree.
Some………………….has been arranged in front of the man.
There are…………………at a construction site.
There are…………………….leaning against the wall.
There are some………………………..next to a work area. Work area: công trường
Verbs 1: Past Participles
Parked/ arranged/ placed/ unoccupied/ lined up/ displayed/ stacked/ attached/ connected/ piled up
Đỗ/ sắp xếp/ đặt/ chưa dùng, chưa chiếm/ theo hàng/ trưng bày/ chất đống/ gắn/ nối/ chất đống
Check up 6:
Car are…………………….along the street.
The merchandise is………………… in rows.
Merchandise: hàng hóa
A picture has……………………..over the bed.
The room is……………
Trucks are………………………..on the street.
Some food items for sale are……………………..
Books are………………………on the shelves.
There are cords…………………………to the machine.
Cord: dây thừng
The train cars are……………………………..
Some building materials are…………………up.
Building material: vật liệu xây dựng
Verbs 2: Past Participles
Filled up/ organized/ posted/ set/ situated/ stocked/ surrounded/ taken out/ turned out/ laid out.
Làm đầy/ sắp xếp/ đăng lên/ sắp đặt sẵn/ ở đâu/ chất đống/ xung quanh bởi/ mang ra/ hóa ra/ đặt ra
Check up 7:
Some baskets are……………………food.
Basket: rổ
Some documents have been…………………..on the desk.

Some papers have……………………….on the board.
A table has……………………for a meal.
Two chairs have…………………….on the lawn.
Lawn: bãi cỏ
The shelf is……………………………..products
The house is………………….by a fence.
Fence: hàng rào
The boats have…………………………on the water.
Some lights have………………………………………….
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Some products are……………………………..for sale.
Verbs 3:
Hang/ lean/ cast/ cross/ float/ grow/ stand/ approach
Treo/ dựa vào/ qua/ trôi nổi/ trồng/ đứng/ vươn tới
Check up 8:
Some shirts are…………………in a store.
Chairs are……………….against the tables.
Ladder: thang
The ladder is……………………….shadows.
Shadow: bóng
Some trucks are……………………………a bridge.
Truck: xe tải
A bicycle is………………………..against the wall.
Giới từ 1: on/in
On display/ on the ground/ on a cart/ on the highway/ on the hill/ on the shelves/ on either-each side of/ in
a vehicle/ in the corner/ in the parking area/ in the middle of the room/ in a line/ in rows/ in a similar style

Trưng bày/ trên sàn/ trên xe đẩy/ trên đường/ trên đồi/ trên giá/ mỗi bên/ trong phương tiện/ ở góc/ khu
vực đỗ xe/ giữa phòng/ xếp hàng/ theo hàng/ cùng phong cách
Check up 9:
Some goods are………………………………in a store.
An aircraft is…………………………………
Aircraft: phi cơ
Some flowers are…………………………………
There are vehicles…………………………………. Vehicle: phương tiện giao thông
There are buildings………………………..
There are lamps ………………………………the sofa
A plant is………………………………………….
There are cars…………………………………………………….
GT 2: near/ beside/ by gần bên cạnh
Near the beach/ near the building’s entrance/ by the doorway/ by size
Check up 10
There are buildings……………………the beach.
Plants are……………………..the entrance.
Entrance: lối vào
There is a cabinet……………………………….
The saucepans are arranged…………………………size Saucepan:cái soong, nồi, chảo
GT 3: around/ at/ under/ behind/ between/ over Xung quanh. Dưới / giữa/ trên
Around the table/ at the station/ under construction/ behind the sofa/ between the cabinets/ over the water
Check up 11.
The chairs are…………………………..
The train is………………………………………
Some chairs are………………………………………
There is a gap…………………………………….
Gap: khoảng cách

8

Ms Huong Toeic . facebook.com/Helen1188 . 0984996598

PART 1 – REVIEW
Commonly used expressions in TOEIC
(File 001)
People
A woman is admiring a flower
The waitress is wearing a skirt
He is putting on a jacket
The man has a hat on
She is covering her head with a scarf
The couple is leaning against the brick wall
They are facing each other
A woman is sitting with their legs crossed
Tourists are taking their picture
A man is posting for a picture
Two men are shaking hands
People are applauding the audience
A man is rowing a boat
One woman is resting on the steps
Some people are walking along the path
A boy riding a bike
A girl is felling the birds
Objects
The bridge is reflected in the river
The building is overlooking the lake
The road has been covered with snow
Notices are posted on the water

Several boat are tied up at the dock
The boat floats on the water
The houses are built in a similar style
A car is being towed away
The path leads down to the woods
10. Public phones are in use
The elevator is out of order
Out of order: hỏng
File 002
Shopping
One woman is browsing in the store
The man is shushing for clothes
There is a woman shopping for clothes
One man is making a purchase
The girl is paying the cashier
Shoes are displayed for sale
Shoes are display for sale
Paintings are on display
The sales man is weighing some vegetables
The woman is putting some vegetables on the scale
The man is choosing some items
The woman is examining vegetables
A man is inspecting a car

Admire: ngưỡng mộ, thích
Waitress: nhân viên phục vụ nữ
Skirt: váy
Jacket: áo khoác
Scarf: khăn quàng cổ

Shake hands: bắt tay
Applaud: hoan nghênh, vỗ tay
Audience: khán giả
Row a boat: chèo thuyền
Rest on nghỉ ngơi

Reflect: phản chiếu
Notice: thông báo
Tie up: buộc lên
Dock: bến tàu
Float: trôi nổi
Tow away: kéo đi
The woods: rừng
Elavator: thang máy

Browse: dạo quanh
shushing for: vội vàng
Make a purchase: mua
Cashier: nhân viên thu ngân

Weight: cân
Put sth on scale: đặt cái gì lên cân
Inspect: xem xét, kiểm tra
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A man is picking up a ball
Pick up: nhặt lên

There is a woman reaching for merchandise
A box has been laid out on the counter
Lay out: đặt ra, bày ra
Counter : bàn tính tiền
Transportation
People are boarding the bus
Board a vehicle:lên một phương tiện giao thông
A boy is getting on the bus
Passengers are getting off the bus
Passenger: hành khách
Passengers are stepping off the bus
People are waiting in the line with their luggage
Luggage: hành lý
People are standing in line
The cars are stuck in heavy traffic
Stuck: mắc kẹt
The cars are caught in the traffic jam
Traffic jam: tắc đường
Vehicles are moving in the same direction
A bus approaching a bus stop
Approach: tiến đến, tiếp cận
The train is pulling out on the station
Pull out: kéo ra
File 003
Restaurant
Patrons are ordering their meals
Patron: Người khách quen
A man is placing an other
A woman is making an order
A waiter is talking an order

He is writing down an order
They are looking at the menu
She is studying the menu
He is help himself to the food
The seat has been taken
The seat is occupied
Occupy: chiếm
The seat is empty
Tables are unoccupied
She is pouring water into a glass
Pour into: đổ vào, rót vào
He is clearing dishes
Dish: đĩa
Word
They are working at the construction site
The road is under construction
The men are improving the roadway
Roadway: con đường
The roadway is being paved
Pave: lát (đường)
A man is climbing the ladder
Ladder: cái thang
He is operating the heavy machinery Heavy machinery: máy móc hạng nặng
A man is pushing a wheelbarrow
Wheelbarrow: xe cút kít
They are loading boxes into the truck
Truck: xe tải
The boxes are piled up
Pile up: chồng chất lên
Plates are in a pile

Plate: đĩa
Trays are stacked on top of each other
Tray: cái khay
He is unloading boxes from the truck
Stack: mắc kẹt
They are fixing the roof of the house
Roof: mái nhà
The roof has been repaired
A child is bending over the luggage
Bend over: uốn cong
File 004
Housework
A woman is mowing the lawn
Mow the lawn: cắt cỏ
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The man is sweeping the street
Sweep: quét
A man is scrubbing the railing
Scrub: chà xát
A woman is raking the leaves
Rake: cào
A maid is vacuuming the floor
Maid: người giúp việc
He is watering the plant
Vacuum: hút bụi
A man is washing the car

There is a man rinsing the plates with water Rinse: rửa sạch
The girl is doing the dishes
Plated are stacked in the sink
Sink: bồn rửa chén
A boy is taking something out of a refrigerator
Refrigerator: tủ lạnh
She stirring something in a pot
Stir: khuấy
They are preparing something to eat
Prepare: chuẩn bị
Meeting and Speech
People are discussing some report
Discuss: thảo luận
He is addressing the audience
He is making a speech to the audience
Make/Give/Deliver a speech: phát biểu
A man is giving a speech
A man is delivering a speech
One man is delivering a presentation Presentation: bài thuyết trình
A man is making a presentation
The speaker is gesturing with a handGesture: cử chỉ
She is speaking into a microphone
People are listing to a lecture
They are gathered together in a circle
People are attending the conference Conference: hội nghị
A man is pointing at the chart Chart: biểu đồ
File 005
Office
A man is looking at the papers
He is looking through the papers

The man is handing the paper to the man
She is making a copy
One man is organizing the documents
A woman is sorting though the documents Sort through: sắp xếp qua
The secretary is typing on the keyboard
Secretary: thư ký
The man is staring at the monitor
She is talking on the phone
She is making a phone call
Hospital
The doctor is examining the patient Patient: bệnh nhân
A woman is having her pulse checked
Pulse: nhịp tim
A man is having his temperature taken
Temperature: nhiệt độ
A man is having his chest X-rayed Chest: ngực
The doctor is prescribing some medicine
Prescribe: chỉ định, kê đơn
Constructing
A man is using an electric device
They are working on the roof of the house
One of the men is lifting a hammer
One man is pushing a wheelbarrow
The man is emptying a bucket into a container

Electric device: thiết bị điện
Hammer: cây búa
Bucket: cái xô
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Unit 3: Part II- Who/Where/When
Mẹo nghe
1. Loại trừ đáp án sai
Bước 1: nghe rõ từ để hỏi , tưởng tượng ý nghĩa câu hỏi
Bước 2: Loại trừ đáp án
Câu hỏi Wh – questions / lựa
Trả lời Yes, No
chọn
Trùng một từ hay một âm với
câu hỏi
Sai đại từ nhân xưng, chỉ định
Sai thì
2. Nghe các đáp án hay gặp
Who
Common answers ( File 001)
Trả lời với tên riêng
Who has the copy of the record?
Record: bản ghi âm
Mr Kim/ Maria from the sales department
Sale department: bộ phận bán hàng
Câu trả lời với đại từ I take care of it/ I’ll do it
Who is in charge of ordering office supplies?
Office supplies: đồ dùng văn phòng
I usually take care of it
Take care of: chăm sóc, trông nôm
bộ phận
Who should I talk to about arranging the conference?

Conference: hội nghị
Call the human resources department/ The maintenance department
chức danh nghề nghiệp
Who spoke with the client?
Client: khách hàng
His secretary/ The project manager did
Không rõ ai
Who pay for the delivery?
No one has done it yet.
Common vocabulary ( File 002)
Verb
Address: đề địa chỉ
Design: thiết kế
Repair: sửa
Ask for: yêu cầu
Give: cho
Review: đánh giá
Assign: chỉ định
Handle: giải quyết
Revise: ôn tập
Attend: tham dự
Lead: hướng tới
Take over: tiếp quản
Authorize: ủy quyền
Organize: tổ chức
Conduct: tiếng hành
Present: trình bày
Check up 1
Who will………………the reception?
Reception: đón tiếp

My team will prepare it.
Who is going to…………………………the proposal?
Proposal: đề nghị
Mr. Ken will do it.
Who was………………….. to the marketing team?
I have no idea.
Who is supposed to…………………………. The sales pitch at the staff meeting?
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We have not decided yet.
Who should I……………this letter to?
To the sales manager
Titles/Positions/Departments
President: Chủ tịch
Supervisor: Kiểm soát viên
Chief executive officer (CEO): SecretaryL Thư ký
Giám đốc điều hành
Public Relations Department:
Executive officer: Cán bộ điều Phòng quan hệ công chúng
hành
Customer Service Department:
Director: Giám đốc
Phòng dịch vụ khách hàng
Manager: Quản lý/ Giám đốc
Marketing Division: Phòng
Assistant manager: Trợ lý
Marketing

giám đốc

Accounting Department:
Phòng kế toán
Sales Department: Bộ phận
bán hàng
Personnel Department: Phòng
nhân sự
Human Resources
Department: Phòng nhân sự
Shipping Department: Bộ
phân vận chuyển

Check up 2
Who is in charge of the……………………………..now? in charge of: giữ chức vụ
The former ……………………………., Mr. Johnson.
Who will be attending the meeting?
Some of the………………………
Who should I send this file to?
Mr. Gomez in the……………….
Mr. Gomez in the……………….
Who is giving a presentation at tomorrow’s meeting?
Our…………………., Mr. Watson
Who handles complaints regarding deliveries?
Complaint: phàn nàn
The…………………, I think
Regarding: liên quan đến/ về
Practice
Practice A: Listen and choose the correct answer. Then fill in the blanks. ( File 003)
Who is the woman

She is ………….new………………
She is ……………………..with her client.
Who organized the reception?
That would be the……………
The…………………….is complicated.
Complicated: phức tạp
Who is supposed to pay the bill?
The…………………..is………………… Maintenance Dep.: Bộ phận Bảo Hành
The Maintenance Department is………………………….it.
Who will organize the annual meeting?
Annual: thường niên
I…………………no…………………
……………..a……………………..
Who has a copy of the contract?
Contract: hợp đồng
I’m………………………………………….
I……………………….it to your…………………..
Who is going to repair the copy machine?
……………………the coffee shop…………….the street.
………………..Steven…………………..the maintenance office.
Practice B
Who………………………the………………….?
The reception is……………
Mr. Robinson and………………………..did
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Who is supposed to…………………..the…………………?

Please …………………..it……………….me.
My office is………………….the………………….?
Who………………………the……………………?
She is the………………..
She is…………………………..her……………
Who………………………………..annual………………….?
………………………a………………
Plan Dep. : Phòng kế hoạch
The Planning Department is……………………………it.
Who …………………………….the copy machine?
A technician…………………………it tomorrow.
Technician: kỹ thuật viên
……………the……………………across the street.
Who ……………..a…………………….of the contract?
I’m………………..now
Mr.Smith…………………it
Practice C
Listen and choose the correct response to each of the question. ( File 004)
A B
A B
A B
A B
A B
A B
A B
A B
A B
A B
Listen and choose the correct response to each of the question. ( File 005)
A B C

A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
Where
Common answers (File 006)
Giới từ chỉ nơi chốn
Where can I buy a new desk?
There is a shop across the street
Where is the photocopier?
On the third floor
Where can I get my security card?
You can pick it up at the reception desk
Where is Martha’s new office?
Over there by the park
Chức danh, tên người
Where can I find the stapler?
Ask the purchasing manager
Ms. Wang borrowed it yesterday
Indirect responses

Where are you going for your holiday?
We haven’t decided yet
Common vocabulary ( File 007)
Verbs
Buy
Hold
File
Keep

Security card: thẻ an ninh
Reception desk: quầy lễ tân

Stapler: máy bấm ghim

Decide: quyết định
Put
Stay
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Find
Get
Go on vacation

Locate
Park
Purchase

Store
Submit
Try

Check up 1
Where can I……………………folders?
………….…the stationary store down the road?
Stationary store: cửa hàng văn phòng phẩm
Where is the press conference going to be……………………?
At the Hamilton Hotel
Where are you planning to……………………………this year?
I haven’t decided yet.
Where did you………………………..my purse?
Purse: ví, túi xách
You left it on my desk yesterday.
Where should I…………………..the contracts?
In the cabinet next to my desk
cabinet: tủ
Nouns
Shelf: Giá
Cashier: Thu ngân
Warehouse: Nhà kho
Cabinet: Tủ
Theatre: Rạp chiếu phim
Storage room: Nhà kho
Drawer: Ngăn kéo
Library: Thư viện
Dining room: Phòng ăn
Closet: Tủ quần áo
Post office: Bưu điện

Meeting room: Phòng họp
Floor: Sàn nhà
Headquarters: Trụ sở
Conference room: Phòng họp
Office supplies: Vật dụng văn Branch office: Chi nhánh
Fitting room: Phòng thử quần
phòng
áo
Check up 2
Where is the key to the…………………..?
I left it on the………………..
Where should I put my coat?
In the……………………by the cabinet
Where is the women’s shoes section?
It’s on the third…………………
Where do you keep extra envelopes?
In the top…………………of my desk
Where did Mr. Gozalez go?
To our new…………………

Envelope: phong bì

Practice
Practice A: Listen and choose the correct answer. Then fill in the blanks. ( File 008)
Where is the copy machine?
On the………………
I need……………………..
Where are the documents stored?
The store is…………………….on……………………….
……………………………….the drawer of my………………….

Where can I submit my application?
You can……………..it……………………….
I ……………………………it…………………………….
Where is the closet supermarket around here?
I will…………………………..some……………………..
Next to the……………………………………
Where is the guest list for Friday’s reception?
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Mr. Smith………………………….knows
It will be……………………the banquet hall.
Banquet hall: phòng tiệc
Where is your new office located?
Yes, his office is……………….New York.
In the………………………..
Practice B
Where are the documents………………………?
The store is……………………………
…………………………..Sharon
Where is your………………….?
………………………………………in LA.
……………………..to the convention………………………..
Convention: Hiệp ước
Where is the………………………………………..?
………………………. Michael’s office
I need ………………….copies.
Where can I …………………………my…………………………..?

Please go to the……………………………..
He ………………………..it
Where is the……………………….?
I will……………………………cheese.
Just…………………..the……………………….
Where is the………………………..for Friday’s…………………….?
The …………………….has it
It will……………………………………at the Hilton Hotel.
Practice C
Listen and choose the correct response to each of the question. ( File 009)
A B
A B
A B
A B
A B
A B
A B
A B
A B
A B
Listen and choose the correct response to each of the question. ( File 010)
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C

A B C
A B C
A B C
A B C
A B C
A B C
When
Common answers ( File 011)
Thời điểm rõ ràng, ( nếu trả lời 1 khoảng thời gian là sai )
Correct answer are usually those with a specific point of time such as at 1 o’clock, or a general period of time
such as in an hour, between 1:00 and 3:00. Besides, responses can include time of day such as in the morning,
in the afternoon, in the evening, ect.
When is the proposal due?
In an hour/Tomorrow morning
Ngày
Days are used to answer question with When, such as On Tuesday, last Thursday, by Friday, next Monday,
Yesterday, today, tomorrow, ect.
When did Ms. Jennings send the fax?
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Last Thursday/ Earlier today
Ngày/ tháng
Correct answers can include dates/ months such as Last week, next month, January, November, etc.
When will the new factory open?
On the first of October/ At the end of next month
Câu trả lời khác
The answers can include prepositions or adverbs indicating time such as before , after, soon, ago, etc.

When did Mr. Arthur leave?
Before lunch/ a week ago
Hỏi về thời gian còn có câu hỏi :how long ( trả lời một khoảng thời gian ), câu hỏi how sooner, what time( giờ
xác định)
Common vocabulary ( File 012)
Verbs
Announce: thông báo
End: kết thúc
Move: di chuyển
Approve: đồng ý
Expect: mong đợi
Receive: nhận được
Arrive: đến
Expire: hết hạn, hết hiệu lực
Release: phát hành
Begin/start: bắt đầu
Finish: kết thúc
Relocate: di chuyển
Complete: hoàn thành
Hire: thuê
Reopen: mở lại
Deliver: giao, vận chuyển
Leave (for): để lại
Return : quay lại
Check up 1
When will the package…………………..?
Package: bưu kiện, bưu phẩm
Next Tuesday
When is your company planning to…………………… new employees?
The plan is for January of next year.

When will the opening in the Accounting Department be filled?
When Mrs. Sato…………………..from vacation.
When will the marketing company……………………..to New York?
Not until next month.
When do you……………………the merger to be………………….?
Merger: sáp nhập
By the end of next week
Nouns
Application: đơn xin việc
Exhibition: buổi triển lãm
Renovation: cải tiến
Appointment: sự bổ nhiệm
Flight: chuyến bay
Result: kết quả
Board meeting: họp hội động
Passport: hộ chiếu
Shipment: vận chuyển
Contract: hợp đồng
Plant (=factory): nhà máy
Warranty: bảo hành
Deadline: hạn chót
Proposal: lời đề nghị
Check up 2
When is your………………..scheduled to depart?
Schedule: kế hoạch, lịch trình
At 5 p.m.
Depart: khởi hành
When did you submit your job………………………?
Three day ago
When can I get…………………………of my physical examination?

Last this week
When are you going to turn in your…………………………?
Sorry. I’m still working on it.
When is the budget report due?
Budget report: báo cáo ngân sách
The…………………… is Thursday
Due: hạn, đến hạn
Practice
Practice A: Listen and choose the correct answer. Then fill in the blanks. ( File 013)
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When is the concert supposed to begin?
It’ written on the……………………………..
At the………………………..
When are you taking your driving test?
I failed………………..
……………………….from now.
When will your new book be published?
Publish: phát hành
……………………..next month, I……………………………….
That sounds……………………………………..
When are you going to start the project?
………………………., I will
………………………… this work
When is the construction scheduled to be finished?
I’m ……………………..it
Not for……………………………….weeks

When can I expect my order to arrive?
I ………………………..a new printer
Practice B
When are you………………your………………………?
At…………………tomorrow
I will…………………………….the…………………
When are you………………………….the……………..?
Early ……………………………
………………………….weeks…………………..
When can I ……………………my………………..to………………..?
Tomorrow ……………………., I think
I …………………..a new………………………
When is the construction…………………..to be…………………….?
Of course………………………
At the …………………… next month
When is the concert…………………………….?
At the……………………….
In …………………………..
When will your new book…………………..?
………………………next week
At the…………………… of the…………………………….
Practice
Listen and choose the correct response to each of the question. ( File 014)
A B
A B
A B
A B
A B
A B
A B

A B
A B
A B
Listen and choose the correct response to each of the question. ( File 015)
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
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Unit 4: Part II- What/ How/ Why

What
Common answer ( File 001)
Giá cả
How much / what’s charge
Most responses to questions about costs usually include key words such as price, charge, fee, fare ect. You can
also hear currency such as dollar, cent, etc, with a precise amount, for example, 2 dollars.
What’s the delivery charge?
Five dollars per package
Responses about opinions
For question with key words expressing viewpoints or opinions like think, their responses usually include seem,
look like.
What do you think of our new manager?
She seem very professional
What time
Most responses to question about time usually include a precise point of time, for example, after the meeting,
in the evening.
What time is the meeting supposed to begin?
It’s start at 3 o’clock
Note: responses starting a period of time such as It takes 10 minutes for questions starting with What time are
usually wrong answer.
Màu sắc
Responses with specific colors such as red, brown, blue, etc, are usually correct answer to question starting
with What color.
What color would you like for the carpet?
I prefer brown
Thời tiết
Responses with adjectives describing the weather like rainy, cloudy, sunny, etc… are usually correct answers to
question with the key word weather.
What’s the weather forecast for tomorrow?
It’s going to be cloudy.

What’s the weather like ?
How ‘s the weather
Câu hỏi khác
Besides the cases mentioned above, questions with What can be answered with other possible responses.
What’s the topic of the conversation?
It’s about saving energy
What’s the best way to get to the hotel?
Try the 106 bus
Common vocabulary ( File 002)
Verbs
Accept: chấp nhận
Install: lắp đặt
Recover: bình phục
Apply for: nộp đơn
Intend: đự dịnh
Require: yêu cầu
Enclose: đính kèm
Look for: tìm kiếm
Serve: phục vụ
Explain: giải thích
Look like: trông giống
Wear: mặc, đeo
Happen: xảy ra
Reach: với, chạm
Include: bao gồm
Recommend: giới thiệu
Check up 1
What ………………………….to your shirt?
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I spilled coffee on it
What is the technician doing in your office?
He is……………………some new software to my computer
What time does the restaurant……………………lunch?
From 11a.m. to 3 p.m. every day
What type of camera would you………………………….?
How about this one?
What does the new employee…………………..?
She’s tall and has long black hair
Nouns
Accommodation: chỗ ở
Interest rate: lãi suất
Agenda: chương trình nghị sự Leave of absence: Đơn xin
Currency: tiền tệ
nghỉ
Exchange rate: tỷ giá
Offer: đề nghị
Impression: ấn tượng
Pay rate: mức lương
Improvement: sự nâng cao
Plan postage: kế hoạch bưu
phí

Spill on: làm đổ lên
Software: phần mềm

Procedure: thủ tục

Receipt: biên lai
Refreshment: Sự tĩnh dưỡng
Retirement: Nghỉ hưu

Check up 2
What should I do with these…………………..from my business trip
You should submit them to Mr. Thompson.
Business trip: chuyến công tác
What was today’s meeting about?
We discussed…………………..pensions
Pension: lương hưu
What is your……………………..of our company’s logo?
It goes well with the company’s image.
What did you doing your……………………..?
I studied abroad.
What is on tomorrow’s…………………..for the workshop?
I’m not sure
Practice ( File 003)
Practice A
What’s the problem with my computer?
It isn’t plugged…………..
Plug: cắm điện
Sure, you can…………….
What time are you living the office today?
It takes about………………
…………………..this report
What is Mr. Jackson’s position at the company?
He is a…………………….
In the……………………………..
What time will the train arrive?

In………………………..
It runs…………………………………
What is the best way to contact you?
I ………………………………..my mobile number.
It’s a ……………………..contract
What is the total cost of the construction?
It will……………………at least……………………
It is essential at……………………..
Practice B
What is ………………………….to contact you?
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We should…………………….
…………………..my office…………………..
………………………………………will the…………………….?
It runs……………………….a day
…………………………a.m.
What is the……………………………my………………………..?
I think it’s infected………………….a……………………….
…………………………..
………………………….are you………………..the……………..today?
That ………………….like a…………………
In ………………..
What is the……………………………..of the construction?
It will not exceed……………………
It will take……………………….there…………………………..
What is Mr. Jackson’s………………………….at the……………………?

He is ………………………the…………………..Department
The …………………………me
Practice C
Listen and choose the correct response to each of the question. ( File 004)
A B
A B
A B
A B
A B
A B
A B
A B
A B
A B
Listen and choose the correct response to each of the question. ( File 005)
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C

Why
Common answers ( File 006)
Responses with Because (of)
Why is the delivery late?
Because they had the wrong address
Why is it so loud next door?
Because of the renovations
Responses with “implied” because ( of)
Why did Ms. Hobbs bring her suitcase?
She’s going to Japan
Why did Mr. Kutcher call the reception?
He needed directions to the airport
To +V
Why is Mr. Takeshi leaving early?
To catch the last train
Why is Ms. Thompson looking for another job?
To find a better paying position
Indirect responses
Why was the product launch delayed?

Renovation: Sửa mới, Sự cải tạo
Suitcase: hành lý

Product launch: Giới thiệu sản phẩm
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I don’t know

Why isn’t my bonus included this month’s paycheck?
I’ll call and ask
Common vocabulary ( File 007)
Verbs
Ask: hỏi, yêu cầu
Contact: liên hệ
Bring: mang theo
Delay: trì hoãn
Cancel: hủy
Discuss: thảo luận
Change: thay đổi
Join: tham gia vào
Close: đóng
Order: ra lệnh, đặt hàng
Come to work: đến làm việc
Postpone: trì hoãn

Paycheck: tiền lương

Reject: từ chối
Send: gửi
Stop: dừng lại
Work: làm việc

Check up 1
Why don’t we have a meeting sometime next week?
Okay. I’ll ………………………..you latter
Why did David…………………….the restaurant reservation?
He ……………….his appointment.
Why has the traffic……………………moving?

Maybe there’s a car accident
Car accident: tai nạn ô tô
Why did they………………………the construction proposal? (Đề nghị xây dựng)
They said it was too costly
Why did you………………….an umbrella?
Umbrella: cái ô
I heard it was going to rain this afternoon
Nouns/ Adjectives
Promotion: Sự thăng tiến
Request: Yêu cầu
Tired: Mệt mỏi
Assistance: Trợ giúp
Air conditioner = air
Dark: Tối
Maintenance: Bảo hành
conditioning: May điều hòa
Open: Mở
Recommendation: Sự giới
nhiệt độ
Sick: Ốm
thiệu
Early: Sớm
Urgent: Khẩn cấp
Technician: Kỹ thuật viên
Late: Muộn
Subscription: Sự đồng ý, Ký
Empty: Trống rỗng
tên
Check up 2
Why were so many workers…………………?

The bus got ……………………..in traffic
Why didn’t you come to the party?
Unfortunately, something……………………came up
Unfortunately: thật không may
Why does Jessica look so happy?
She got a……………………….
Why don’t we take a break?
Take a break: nghỉ ngơi
Oh, are you…………………………..?
Why did you call the engineer?
Engineer: kỹ sư
The ……………….broke down.
Practice ( File 008)
Practice A
Why does Rachel want to move to Boston?
She got a ……………………….there
Because she ………………transportation Transportation: Phương tiện vận chuyển
Why are you in such a hurry?
I will………………………me
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To …………………….the first train
Why do I have to submit this form again?
We never received the……………………………..
To the …………………………..Department
Why was the meeting cancelled?
The meeting……………at 10:30

Our manager had a…………………
Why is the parking lot so empty today?
Parking lot: bãi đỗ xe
You…………………………..your car here
Today is a…………………………………
Why is the company moving its office
My office is on the……………………….
The current office building is…………………….
Practice B
Why is the………………….so……………………..today?
You can……………………this……………………………
Most people……………………………
Why is the ………………………its………………..?
My office is………………….the………………………floor
Why does Rachel……………..to Boston?
She wants to……………………her family
Because she……………………..travelling
Why are you……………………..a…………………..?
I don’t want to be…………………………………
I will……………………………….you
Why I have to………………………..this………………..?
Some information is………………………..
To the……………………………
Why was the……………………………?
The meeting……………………at noon
The president’s flight has been……………….
Practice C
Listen and choose the correct response to each of the question. ( File 009)
A B
A B

A B
A B
A B
A B
A B
A B
A B
A B
Listen and choose the correct response to each of the question. ( File 010)
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
A B C
How
Common answers ( File 011)
For question with How used to ask about means of transportation, some common means of transportation such
as bus, taxi, shuttle, plane, subway, etc are usually found in the answers
How are we going to the hotel?
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Ms Huong Toeic . facebook.com/Helen1188 . 0984996598

By shuttle
Responses about method/ way of doing something
For question with How used to ask about the method/ way of doing something, the manner of performing a job
or the instructions on using a product, etc, are usually found in the answers.
How can I turn off the machine?
Press that button
Responses about the state/condition
For question with How used to ask about the state/condition of someone or something, correct answers, usually
contain expressions doing well, going well, etc.
How is your new job?
It’s going well so far
Response about information
How long
How long will you be away?
For two days
How many
How many people are attending the awards dinner?
About one hundred
How much
How much is the shirt?
30 dollars
How often
How often do you eat out?
Twice a week
Practice :Choose the best answer. Then fill in the blanks. ( File 012)
………………….the fax machine?

No, it’s not………………………
……………….you
It was……………………
How much time………………………for the………………………..?
…………………….this afternoon
The…………………………the desk
……………………..another week
How often do you…………………….?
………………………
It………………………5th street
Tomorrow will be fine
How……………………………….?
I usually…………………, but today I ………………………my car
Yes, I …………………..by bus
……………………….., thanks
How much……………………?
55 dollars
…………………………..
In the………………………………
How long…………………….in this……………………….?
………………………..
At the end of the week
For
How much do you think………………………………?
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