Lotus notes and domino 6 system administrator exam cram 2

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Page i

Lotus Notes
and Domino 6
System
Administrator
®

®

Tony Aveyard
Karen Fishwick


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Page ii

Lotus Notes ® and Domino ® 6 System Administrator
Exam Cram 2

Publisher
Paul Boger

Copyright © 2004 by Que Publishing
All rights reserved. No part of this book shall be reproduced, stored in
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author assume no responsibility for errors or omissions. Nor is any liability assumed for damages resulting from the use of the information
contained herein.

Executive Editor
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Acquisitions Editor
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Development Editor
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International Standard Book Number: 0-7897-2918-0
Library of Congress Catalog Card Number: 2003109276

Managing Editor
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Printed in the United States of America

Project Editor

First Printing: November 2003
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05

04

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book should not be regarded as affecting the validity of any trademark
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Lotus Notes is a registered trademark of IBM Corporation.
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Page v

From Tony Aveyard
I dedicate this book to the following people:
Kathi, my wife and my best friend: My life is richer because of you and was
incomplete until you joined it. Thanks for always sticking with me and
believing in me. My dreams have come true and still do because of you.
Marie, my daughter, my friend, and one of the reasons I was able to survive as a single parent for seven years: You are the twinkle in a father’s
eye, and I will always regret the day when you move out to make your own
life. Thanks for all the memories you gave your dad.
Garet, my computer partner and movie-going buddy: Don’t forget that I
can beat you at Unreal Tournament! You’re a lot of fun to be around, and
the way you look at life is refreshing and exhilarating. I love the time we
spend together and the way you laugh at the Stooges and MXC.
Terry Brooks: Your work inspires me, and when I read your books I feel like
I know the Ohmsfords personally. Thanks for all the memories and for the
inspiration. I know this isn’t a book of fiction, but at least I’m writing!
Thanks, Terry.
And last but not least, God: for giving me the strength to write again and
the patience and endurance to finish the task.
From Karen Fishwick:
I’d like to dedicate this book to my children, Beth and Cam. Thanks for
being willing to share Mommy with the computer and for obeying the sign
on the door.
❧

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About the Authors
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Tony Aveyard has been in the IT business for more than 20 years. During
his career, he has worked on the desk side support team and the data communications team, and has spent more than seven years in Notes administration. He’s currently leading the Web & eBusiness team for Siemens
Business Services in Mason, Ohio. He lives in Cincinnati, Ohio, with Kathi,
his lovely bride of five years; his two kids, Marie and Garet; and the beloved
family dog, Tango. FPS and role-playing computer games are still a passion
after many years of world-conquering and Orc-killing, but the desire nearest
his heart is to be a full-time fiction writer and share his adventures with the
world.
Karen Fishwick has been actively working with Notes and Domino since
Release 3. She became a Certified Lotus Professional in Release 3 in 1995
and a Certified Lotus Instructor in 1996. She has upgraded that certification
through each release of Notes/Domino and now holds the CLP designation
for R6 in both the system administration and application development
tracks.
Karen has been delivering the certified Lotus curriculum to students all over
Canada for more than eight years. Based in Ottawa, Canada, she provides
consulting and training services to a wide array of both public- and privatesector clients.
She has been involved as an author or technical editor for many book projects over the past five years. Karen is ideally suited to be a co-author of this
book because of her long-standing experience with the Lotus certification

tests. She has written exams in every release of the Domino System
Administration track, from R3 to R6. She has also participated as author or
editor in books dealing with Domino certification for R4, R5, and R6.
As an independent consultant, Karen has assisted many clients with both
administration and development projects. Her focus over the past couple of
years has been in the areas of administrative troubleshooting for servers and
resolving access-control problems within applications.


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Karen currently lives in Ottawa with her husband, Warren, and her 4-yearold twins, Beth and Cam. In her spare time, she enjoys cooking, playing
sports, and taking an active role in her local church.

About the Contributing Author
Randy Smith lives in Omaha, Nebraska with his wife, Patty, and two sons,
Kevin and Eric. He began his Lotus Notes/Domino consulting career in
1996 and founded R.D. Smith Consulting in 2000. Randy is an IBM
Certified Advanced System Administrator and an IBM Certified Advanced
Application Developer in Lotus Notes/Domino 6. He has also attained
Principal CLP certification in Lotus Notes/Domino R5 and R4 for both
Application Development and System Administration. He is currently consulting at the State of Nebraska, where he supports their Lotus
Notes/Domino infrastructure and mentors their Lotus Notes development
teams.

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About the Technical Editors
Dennis Teague has been working with Lotus Notes/Domino since version
4 came out. He has worked for several worldwide firms over the years doing
Notes administration and network support. He has obtained his CLP in R4,
R5, and R6 and his PCLP in R4 and R5 in Notes Administration. Thanks to
his wife for all her help in getting these certifications in Notes and Domino—
drilling him with question after question until he knew why the answer was
right versus knowing, when she started out saying “Heidi is a Domino administrator and has a user Milo that is having a problem replicating...,” that the
answer was C. He is glad that his wife, Susan, and his two sons, Trevor and
Devon, allowed him the time to tech edit this book, so as to reinforce some
of the practices he is already using in R6 and remind him of some other features that could be implemented.
David C. Wilde is a Lotus Notes senior consultant and Team Lead with the
fourth-largest independent information technology services firm in North
America. His team is responsible for maintaining a Lotus Notes environment
that supports well over 20,000 users spread across Canada and the United
States. His expertise in system security and back-end system integration is in
high demand, and he has been utilized to perform security audits for many of
these clients.
David has more than 17 years of IT experience and has been specializing in
Lotus Notes for the last 8 years, with considerable time spent in both System

Administration and Application Development capacities. His Lotus Notes
background includes certifications as an IBM certified Advanced System
Administrator—Lotus Notes and Domino in versions 4, 5 and 6, as an IBM
Advanced Application Developer—Lotus Notes and Domino in versions 4, 5
and 6, and as an IBM Certified for e-business Solution Advisor.
David is also the former president and founder of the CONDORS Lotus
Notes and Domino User’s Group located in Saskatchewan, Canada. David is
currently working toward his WebSphere and SUN Java certifications.

.


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Acknowledgments
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

I would like to thank Carol Ackerman for giving me the chance to write
again and believing in me. Her patience and support have been invaluable in
driving me to keep pressing forward. I would also like to say thanks to my
friends and co-workers who gave me the encouragement and showed genuine excitement at my chance to participate in another project. Andrew,
Chris, Eric, Heather, Ken, and Susan, you’re the best.
—Tony Aveyard
I’d like to thank Que Certification for allowing me the opportunity to work

with them again on an interesting publication. Thanks also to my husband,
Warren, for supporting me through the endless writing times, and to my parents, who help so much with child care for my kids so that I can work on
projects like this one.
—Karen Fishwick


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.


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Contents at a Glance
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Introduction

xxv

Self-Assessment
Chapter 1

xxxi

Overview of Domino System Administration
Certification Exams 1

Part I: Exam 620
Chapter 2

Installing and Configuring

Chapter 3

Mail

Chapter 4

Managing and Maintaining

Chapter 5

Replication

Chapter 6

Security

13

35
61

99

127

Part II: Exam 621
Chapter 7

Installing and Configuring

161

Chapter 8

Mail

Chapter 9

Monitoring Server Performance

189

Chapter 10

Replication

Chapter 11

Security

207

255

279

Part III: Exam 622
Chapter 12

Managing Non-Notes and Notes Clients

Chapter 13

Setting Up Server Monitoring

Chapter 14

Managing Servers

Chapter 15

Managing Users and Groups

327

337
363

317


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Chapter 16

Monitoring Server Performance

Chapter 17

Resolving Server Problems

Chapter 18

Resolving User Problems

379

391
407

Part IV: Sample Exams
Chapter 19

Practice Exam 620

Chapter 20

Answer Key for 620

Chapter 21

Practice Exam 621

Chapter 22

Answer Key for 621

Chapter 23

Practice Exam 622

Chapter 24

Answer Key for 622

.

425
445

463
485
499
519

Part V: Appendixes
Appendix A

Resources

535

Appendix B

What’s on the CD-ROM?

Appendix C

Using the PrepLogic Practice Exams, Preview
Edition Software 539
Glossary 547
Index

565

537


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Table of Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Introduction.....................................................................xxv
Self-Assessment ..............................................................xxxi
Chapter 1
Overview of Domino System Administration Certification Exams .......1
Assessing Exam-Readiness 2
The Exam Objectives 3
The Exam Situation 4
Exam Layout and Design 5
Lotus’s Testing Formats 7
Exam-Taking Techniques 7
Mastering the Inner Game 9
Additional Resources 9

Part I Exam 620 .......................................................11
Chapter 2
Installing and Configuring ...................................................13
Registering Servers 14
Server Setup 14
Setting Up Additional Domino Servers 16
Setting Up Server Protocols and Ports 17
Implementing a Hierarchical Naming Scheme 18

Maintaining Domino Certifier IDs 18
Configuring Directories 19
Understanding the Domino Domain 19
Implementing Distributed Versus Centralized Directories
Creating Groups in the Directory 21
Setting Up Administration Groups 22
Notes Client Configuration 22
Registering New Users 22
Installing Clients of Different License Types 23
Setting Up and Configuring a Notes R6 User 24

20


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Table
. . . .of. Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Deploying Notes User Authentication—Notes ID 25
Maintaining Notes User IDs 26

Applying Policy Documents 26
Applying Policies During New User Registration 27
Applying Policies to Existing Users 27
Exam Prep Questions 29
Need to Know More? 33

Chapter 3
Mail .............................................................................35
Server Messaging Configuration 36
Setting Up and Configuring Mail Routing 36
Setting Up and Configuring Message Distribution Using
Schedules 38
Forcing Mail to Route to a Specific Server 40
Monitoring and Maintaining Mail Routing 41
Troubleshooting Routing Problems 46
Basic Messaging Settings 48
Creating Archiving Policies 48
Implementing Mail Quotas 51
Understanding Mail Encryption 52
User Messaging Configuration 53
User Preferences Related to Mail 53
Setting Workstations for Different Locations 54
Exam Prep Questions 56
Need to Know More? 60

Chapter 4
Managing and Maintaining .................................................61
Application Deployment 62
Deploying Server-Based Applications 62
Deploying HTML-Based Applications 64

Deploying Web Applications for Internationalization 65
Deploying Applications Based on Coding: Formula Language,
LotusScript, JavaScript, C 66
Deploying Applications Based on Document Characteristics:
Document Size 69
Managing Application Design 70
Distributing Application Design Changes Using the Design
Task 70
Replicating Design Changes 73


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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table
. . .of. Contents
. . . . .

Application Maintenance 73
Monitoring Application Size 74
Maintaining Data Integrity 75
Domino Server Monitoring and Maintenance 77
Monitoring Server Tasks 77
Monitoring and Managing Log Files 78
Monitoring and Managing Web Services 80

Setting Up and Configuring Administration Monitoring
Tools 84
Other Maintenance Tasks 87
Migrating from a Distributed Directory to a Central
Directory 87
Creating a Policy Synopsis to Determine an Effective
Policy 88
Maintaining Users 89
Maintaining Groups 91
Exam Prep Questions 93
Need to Know More? 98

Chapter 5
Replication .....................................................................99
The Replica Task 100
Understanding Document Replication Order 101
Setting Up and Configuring Replication Through Force 101
Forcing Replication Using the Server Console 102
Setting Up and Configuring Replication Through Scheduling 104
Replication Topologies 104
Creating a Replication Connection Document 106
How Access Control Lists Affect Replication 108
Guidelines for Assigning Server Access to Databases 109
Other Access Control Settings That Affect Replication 112
Resolving Replication and Save Conflicts 113
Choosing Which Document to Keep 114
Using Design or Administration Techniques to Prevent
Replication or Save Conflicts 114
Clustered Replication 115
Monitoring and Maintaining Replication 116

Monitoring Replication History 116
Viewing the Replication Events View in the Log File 117
Using an Event Generator to Monitor Replication 118
Viewing Replication Schedules 118
Replication-Topology Maps 118

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Table
. . . .of. Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Exam Prep Questions 120
Need to Know More? 125

Chapter 6
Security ........................................................................127
Physical Security 128
Securing Domino Applications Based on Password

Encryption 129
Domino Server Security 129
Securing Domino Resources Based on Notes
Authentication 130
Securing Domino Resources Based on the Domino
Directory 131
Securing Domino Resources Based on Web
Authentication 134
Setting Up and Configuring Server Access 135
Monitoring and Maintaining Server Access Control 139
Troubleshooting Common Server Access Problems 140
Domino Application Security 141
Understanding the ACL 141
Securing Applications with Groups 144
Securing Applications with Authors Fields 146
Securing Applications with Readers Fields 146
Troubleshooting Data Access Control Problems 148
Creating Security Policies 149
Exam Prep Questions 152
Need to Know More? 157

Part II Exam 621 ......................................................159
Chapter 7
Installing and Configuring ..................................................161
Capacity Planning Based on Performance 162
Installing a Notes/Domino Release 6 Server 163
Setting Up Servers of Different Types 164
Running the Installation Program 164
Setting Up and Configuring a Notes/Domino Release 6 Server
Setting Up/Configuring Directories 169

Deploying a Corporate Standard Welcome Page 170
Creating/Registering Certificates 172
Creating an Organization Certifier ID 173
Creating an Organizational Unit Certifier ID 174
Creating/Registering Users 175

165


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xvii
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table
. . .of. Contents
. . . . .

Certifying with a CA Key 175
Setting Up Multiuser Support 176
Setting Up Workstations for Different Clients 176
Setting Up/Configuring Calendaring and Scheduling 177
Setting Up Servers for Sharing Resources 177
Defining the Database ACL 178
Completing the Site Profile 178
Setting Up/Configuring Transaction Logging 179

Planning the Transaction Logging Implementation 180
Setting Up Transaction Logging on the Server 181
Setting Up Servers for Load Balancing and Failover 181
Applying Policy Documents to Existing Users 183
Migrating from a Distributed Directory to a Central Directory
Exam Prep Questions 185
Need to Know More? 188

183

Chapter 8
Mail ............................................................................189
Setting Up and Configuring Message Distribution Using
Notes-Based Mail 190
Notes Routing to External Domains 191
Implementing and Changing Mail Quotas 195
Configuring Message Tracking 197
Deploying Applications Based on Routing Fundamentals 199
Exam Prep Questions 202
Need to Know More? 205

Chapter 9
Monitoring Server Performance ............................................207
Adding/Moving/Upgrading/Deleting Databases 208
Backing Up/Verifying and Restoring Databases 210
Creating Archiving Policies 210
Deploying Applications Based on Coding 212
Deploying Applications Based on Design Elements 212
Deploying Applications Based on Design Elements: Shared Versus
Nonshared 214

Deploying Applications Based on How Attachments Are
Handled 214
Deploying Applications Based on Replication Fundamentals 215
Deploying Based on the NSF Structure: NSF Components 215
Deploying Server-Based Applications: HTML 216
Distributing Application Design Changes Based on Design 216
Enabling/Disabling Compression 218


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xviii Table of Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Maintaining Domino Server IDs 218
Maintaining Domino User IDs 220
Managing Users 220
Creating and Setting Up Roaming Users 221
Maintaining User Profiles 222
Changing User Names 223
Deleting Users 225
Using the Administration Process 225
Monitoring Server Tasks 226
Monitoring/Maintaining Domains 228

Monitoring/Maintaining Mail Routing 229
Tracking Messages 230
Resolving Mail Routing Errors 231
Monitoring/Maintaining/Repairing Databases 231
Monitoring Database Size 232
Using Database Maintenance Utilities 232
Other Database Maintenance Tasks 234
Monitoring/Modifying Application Access Control 235
Setting Up Authentication 236
Setting Up/Configuring/Monitoring Monitors 236
Troubleshooting Administration Process Problems 237
Troubleshooting Clustering Problems 238
Troubleshooting Network/Protocol Problems 239
Troubleshooting Partitioning Problems 239
Troubleshooting Port (Modem) Problems 240
Troubleshooting User Problems 241
Using a Java-Based Domino Console 241
Launching jconsole 241
Using jconsole 242
Exiting from jconsole 244
Using Distributed and Centralized Directories 244
Using the Remote Console 245
Managing User Passwords 247
Monitoring/Maintaining Domain Access 247
Exam Prep Questions 249
Need to Know More? 253

Chapter 10
Replication ....................................................................255
Setting Up and Configuring Replication Through Force 256

Forcing Replication Using the Notes Client 257
Forcing Replication Using the Domino Administrator
Client 258


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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table
. . .of. Contents
. . . . .

Setting Up and Configuring Replication Through Scheduling 260
Streaming Replication 263
Planning Applications Based on the Impact of Replication on
Document Distribution 263
Understanding How the ACL Affects Replication 265
Guidelines for Assigning Server Access to Databases 266
Understanding Changes to xACL Replication 269
Replicating Design Changes 270
Monitoring and Maintaining Replication 271
Exam Prep Questions 273
Need to Know More? 277

Chapter 11

Security.........................................................................279
Setting Up Authentication 280
Setting Up and Configuring ID Backup and Recovery 282
Specifying Recovery Information for a Certifier ID File and
Creating a Mail-In Database to Store Backup ID Files 282
Making User ID Files Recoverable 284
Recovering an ID File 286
Managing User Passwords 287
Using the ICL and the CRL 289
The Issued Certificate List (ICL) 290
Certificate Revocation List (CRL) 290
Setting Up and Configuring Server Access 291
Troubleshooting Common Server Access Problems 293
The Administrator Can’t Enter Commands at the Server 293
Users Can’t See a New Server in the List of Servers 294
The Server Is Not Responding 294
Adding Security to an Application 294
Designing a Secure Application—Security Versus
Deterrence 295
Setting Up and Configuring Agent Access 297
Monitoring and Maintaining Agents 300
Setting Up and Configuring Database Access Using the
ACL 302
Securing Applications with Roles 304
Securing Applications with Authors Fields and Readers
Fields 305
Troubleshooting User Access Problems 306
Users Report That They Can’t Access the Database 306
Users Can’t Find a New Server in the List of Servers 307

xix


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Table
. . . .of. Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Users Complain That They Can’t Seem to “See” All the
Documents in the Database 307
A User Complains That He Can’t Edit a Document That He
Created in the Database 307
Users Complain That They Can’t Create Agents in the
Database 308
Users Complain That They Don’t Have the Correct Access
Level Within the Database 308
Exam Prep Questions 309
Need to Know More? 313

Part III Exam 622 .....................................................315
Chapter 12

Managing Non-Notes and Notes Clients .................................317
Applying Policy Documents to New Users 318
Setting Up Browser Clients 319
Setting Up Version Reporting and Updating Client Software
Exam Prep Questions 322
Need to Know More? 325

320

Chapter 13
Setting Up Server Monitoring ..............................................327
Creating Event Generators 328
Creating Event Handlers 329
Enabling Agent Logging 329
Identifying Mechanisms for Collecting Server Information
Starting the Statistics Collectors Task 331
Exam Prep Questions 333
Need to Know More? 336

330

Chapter 14
Managing Servers ...........................................................337
Analyzing Activity Data 338
Applying Policy Documents to Existing Users
Automating Server Tasks 342
Changing Administrator Access 343
Changing Server Access 344
Configuring Domino Network Names 344
Creating Security Policies 345

Decommissioning a Server 346
Defining a Backup Process 347
Defining Domino Domains 348

341


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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table
. . .of. Contents
. . . . .

Enabling Protocols 349
Enabling Transaction Logging 349
Transaction Logging Versions 350
Implementing Transaction Logging 350
Identifying a Registration Server 351
Implementing Distributed and Centralized Directories 352
Recertifying a Server ID 353
Searching for Server References in a Domain 354
Setting Up Authentication with Other Domino Organizations
Creating a New Organization Certifier ID 356
Creating a New Organizational Unit ID 356

Exam Prep Questions 358
Need to Know More? 362

355

Chapter 15
Managing Users and Groups ...............................................363
Changing a User’s Group Membership 364
Changing a User’s Location in the Hierarchy 365
Changing a User’s Name 367
Deleting Groups 368
Deleting Users 368
Extending a Notes ID’s Expiration Date 369
Managing Groups 370
Modifying Person Documents 371
Moving a User’s Mail File 371
Renaming Groups 372
Setting Up Roaming Users 372
Exam Prep Questions 375
Need to Know More? 378

Chapter 16
Monitoring Server Performance ...........................................379
Using the Domino Console 380
Using the Domino Web Administrator
Viewing Real-Time Statistics 384
Viewing Statistics with Server Monitor
Exam Prep Questions 387
Need to Know More? 390

382
385

Chapter 17
Resolving Server Problems ................................................391
Monitoring Application Size 392
Monitoring Server Tasks 393

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xxii Table of Contents
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Recovering from a Server Crash 393
Solving Agent Manager Issues 394
Solving Authentication and Authorization Issues 395
Verifying Correct Domino Directory Setup 396
Verifying Server ID 397
Troubleshooting User Problems 397
Troubleshooting Administration Process Problems 397
Troubleshooting Replication Problems 398

Troubleshooting Mail Routing Issues 399
Using Event Triggers to Troubleshoot Problems 400
Exam Prep Questions 401
Need to Know More? 405

Chapter 18
Resolving User Problems ...................................................407
Tracking User Mail Messages 408
Troubleshooting Routing Problems 408
Troubleshooting Server Access Problems 409
Directory Errors 410
Other Techniques for Troubleshooting Server Access
Problems 411
Troubleshooting Connection Problems 411
Troubleshooting Data Access Control Problems 412
Troubleshooting Database Issues 413
Troubleshooting Workstation Problems 416
Exam Prep Questions 417
Need to Know More? 421

Part IV Sample Exams ...............................................423
Chapter 19
Practice Exam 620 ...........................................................425
Chapter 20
Answer Key for 620 ..........................................................445
Chapter 21
Practice Exam 621 ...........................................................463
Chapter 22
Answer Key for 621 ..........................................................485
Chapter 23

Practice Exam 622 ...........................................................499


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xxiii
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Table
. . .of. Contents
. . . . .

Chapter 24
Answer Key for 622 ..........................................................519

Part V Appendixes ...................................................533
Appendix A
Resources .....................................................................535
Print Resources 535
Web Resources 535

Appendix B
What’s on the CD-ROM ......................................................537
The PrepLogic Practice Exams, Preview Edition Software
An Exclusive Electronic Version of the Text 538

537

Appendix C
Using the PrepLogic Practice Exams, Preview Edition Software .....539
The Exam Simulation 539
Question Quality 540
The Interface Design 540
The Effective Learning Environment 540
Software Requirements 540
Installing PrepLogic Practice Exams, Preview Edition 541
Removing PrepLogic Practice Exams, Preview Edition from Your
Computer 541
How to Use the Software 542
Starting a Practice Exam Mode Session 542
Starting a Flash Review Mode Session 543
Standard PrepLogic Practice Exams, Preview Edition
Options 543
Seeing Time Remaining 544
Getting Your Examination Score Report 544
Reviewing Your Exam 544
Contacting PrepLogic 545
Customer Service 545
Product Suggestions and Comments 545
License Agreement 545

Glossary .......................................................................547
Index ............................................................................565


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