Employee training and development 5th chapter 08

Chapter 8
E-Learning and Use of Technology in
Training
McGraw-Hill/Irwin

Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved.


Technology’s Influence on
Training and Learning
 New technologies have made it possible
to:
reduce the costs associated with delivering
training.
increase the effectiveness of the learning
environment.
help training contribute to business goals.

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Technology’s Influence on
Training and Learning (cont.)
 New training delivery and instructional
methods include:
online learning (e-learning)
distance learning
simulations
virtual reality
expert systems
electronic support systems

learning management systems
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Technology’s Influence on
Training and Learning (cont.)
 Benefits of Technology
Employees can gain control over when and
where they receive training.
Employees can access knowledge and expert
systems on an as-needed basis.
The learning environment can look, feel, and
sound just like the work environment.
Employees can choose the type of media they
want to use in a training program.
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Technology’s Influence on
Training and Learning (cont.)
 Benefits of Technology
Paperwork and time needed for administrative
activities is reduced.
Employees’ accomplishments during training
can be monitored.
Traditional training methods can be delivered
to trainees rather than requiring them to
come to a central training location.

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Technology’s Influence on
Training and Learning (cont.)
 Digital collaboration
use of technology to enhance and extend
employees’ abilities to work together
regardless of their geographic proximity.
can be synchronous or asynchronous.

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Technology’s Influence on
Training and Learning (cont.)
 Prior to the introduction of new
technology:
Trainees played a passive role in learning.
Interaction among learners occurred primarily
outside the training room and tended to be
limited.

 Due to technology, learning has become
a more dynamic process.
Instructor is more of a coach and resource
person.

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Figure 8.1 - Types of Learning
Environments

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Figure 8.1 - Types of Learning
Environments

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Figure 8.1 - Types of Learning
Environments

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Technology and Multimedia
 Multimedia training - combines
audiovisual training methods with
computer-based training.

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Table 8.2 - Advantages and
Disadvantages of Multimedia Training

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Computer-Based Training
 It is an interactive training experience in
which:
the computer provides the learning stimulus.
the trainee must respond.
the computer analyzes the responses and
provides feedback to the trainee.

 It includes interactive video, CD-ROM, and
online learning.
CD-ROMs and DVDs utilize a laser to read
text, graphics, audio, and video off an
aluminum disk.

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Computer-Based Training (cont.)
Interactive video - instruction is provided
one-on-one to trainees via a monitor
connected to a keyboard.
Online learning, or e-learning - instruction
and delivery of training by computer online
through the Internet or the Web.
Internet-based or Web-based, training - training
delivered on public or private computer networks
and displayed by a Web browser.
Intranet-based training - training that uses the

company’s own computer network; accessible only
to the company’s employees.
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Figure 8.3 - Potential Features of
E-Learning

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Table 8.3 - Advantages of ELearning

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Table 8.4 - Research Results Regarding
the Effectiveness of Online Learning

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Table 8.5 - Factors Limiting the
Use of E-Learning

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Table 8.6 - Tips for Developing
Effective Online Learning

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Table 8.6 - Tips for Developing
Effective Online Learning

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Table 8.7 - Principles for
Designing E-Learning

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Computer-Based Training (cont.)
 Technology for collaboration and linking
Bandwidth - number of bytes and bits
(information) that can travel between
computers per second.
Online learning should try to build in
interactivity without requiring the use of
plug-ins - additional software that needs to
be loaded on the computer to listen to sound
or watch video.
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Computer-Based Training (cont.)

 Technology for collaboration and linking
Hyperlinks - links that allow a trainee to
access other Web sites that include printed
materials as well as communications links to
experts, trainers, and other learners.
Learning portals – Web sites or online
learning centers that provide, via e-commerce
transactions, access to training courses,
services, and online learning communities
from many sources.
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Table 8.8 - Common Ways of
Collaboration in Online Learning

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Blended Learning
 It combines online learning, face-to-face
instruction, and other methods for
distributing learning content and
instruction.
 In comparison to classroom delivery,
blended learning:
provides increased learner control.
allows for self-directedness.
requires learners to take more responsibility
for their learning.

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