writing unit 9 lớp 11

Task 1. Work with a partner. Imagine that you have been using some of the
services provided by Thanh Ba Post Office (you have learnt about this post
office in Reading section). Discuss the things that may make you satisfied
(or dissatisfied) with the services there. The ideas below might be useful to
you.
(Làm việc với một bạn cùng học. Hãy tưởng tượng rằng bạn đã được sử dụng
một số dịch vụ Bưu điện Thanh Ba cung cấp (bạn đã học về bưu điện này trong
phần Reading). Thảo luận về những điều mà có thể làm cho bạn hài lòng
(không hài lòng) với các dịch vụ có. Những ý tưởng dưới đây có thể có ích cho
hạn.)
Hướng dẫn giải:
- The opening hours of the post office:
It is too early when closing at 9 p.m. It would be much better if the post office
opened until 11 p.m so that customers can have access to the services.
- The quality of the equipment:
Thanh Ba Post Office is a well-equipped and reliable address for the postal and
telecommunication needs.
- The security conditions of the post office:
The parking area of Thanh Ba Post Office is not a good and security place/
Although the parking area is large, it has no security-guards.
- The attitude of the staff:
The staff are always helpful and polite to the customers.
Task 2. After a year in the job, the director of Thanh Ba Post Office has
invited residents in the neighborhood to write letters to him describing the
quality of the services they have received. Write such a letter, using the
ideas you discussed in he Task 1.
(Sau một năm hoạt động, Giám đốc Bưu điện Thanh Ba đã mời cư dân trong
khu phố viết thư cho ông ấy mô tả chất lượng của các dịch vụ mà họ đã nhận
được. Viết một bức thư như vậy, bằng cách sử dụng những ý tưởng mà bạn đã
thảo luận trong Task 1.)
Hướng dẫn giải:

Dear Sir,


I have been using the services provided by Thanh Ba Post Office for years and I
am in response to your call for customers to express their satisfaction or
dissatisfaction towards the post office services. Like many other customers, I
find your post office a well equipped and reliable address.
Firstly, I’m impressed by your spacious place for transaction, the seats are clean.
Nine telephone boxes are always available so customers do not have to wait to
make their call. More interestingly, I am satisfied with the price of the services.
Although the packing area is large, it has no security guards and I sometimes
feel insecure when leaving my motorbike there.
And the last point I would like to comment on is the opening hours of the post
office. I think it would be better if the post office opens until 11 p.m so that
customers can have more access to your services. I know that you and your staff
have done so far for the developmem of the post office.
This letter is written in the hope that your post office will be a better place.

Yours faithfully,
Nguyen Le Ha