Business a changing world 7e by ferrell chap011

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Business in a
Changing World

Chapter 11

Managing Human Resources

2
McGraw-Hill/Irwin

Copyright © 2009 by the McGraw-Hill Companies, Inc. All rights


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Amadeus Consulting: Where
Employees are the Company

Lisa Calkins and John Basso have created a
company for which people are motivated to
work for the long term.
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Managing Human Resources

Human Resources Management – all the

activities involved in determining the
organization’s needs for human resources and
acquiring, training, and compensating people to
fill those needs.
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Managing Human Resources

HRM
Increasing in importance – Employee Concerns:
•Compensation
•Job satisfaction
•Personal performance
•Leisure
•Environment
•Opportunities for advancement
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What is the Primary Reason you Accepted
Your Job?

Source: Snapshots, USA Today, March 13, 2008, p. B1

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Planning – Human Resource Needs

•Job analysis – systematically determining pertinent
information about a job (tasks, abilities, knowledge, skills)
•Job description -- formal & written specifications of the job
(title, tasks, relationships, skills, duties, responsibilities).
•Job specification – description of the job qualifications
(education, experience, personal/physical characteristics).
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Employee Recruiting & Selection
•Recruiting – the formation of a pool of qualified job candidates
from which management selects employees.
•Internal Sources

•Current employees
•Promotion from within

•External Sources

•advertising
•Employment agencies
•Online - Monster.com; Hotjobs.com

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Employee Recruiting & Selection
•Selection – the process of collecting information about
applicants and using information to make hiring decisions.
•Application

•Interviewing
•Testing
•Reference Checking

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Employee Recruiting & Selection
•Application --

•First stage of the selection process
•Name, address, telephone
•Education, previous work experience, references
•Qualifications for the position

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Employee Recruiting & Selection
•Interview --

•2nd phase of selection
•Detailed information on candidate (applicant)
•Attitudes toward job

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Employee Recruiting & Selection
•Testing --

•Ability and performance testing
•Aptitude, IQ, Personality tests
•Applicant assessment
•Goodness of “fit”
•Myers-Briggs Type Indicator
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Employee Recruiting & Selection

Top 10 Interview Questions

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Recruiting & Selecting Employees
Top 10 Mistakes Made in Interviewing
1. Not taking the interview seriously
2. Not dressing appropriately (dressing down)
3. Not appropriately discussing experience and education
4. Being too modest about one’s accomplishments
5. Talking too much
6. Too much concern about compensation
7. Speaking negatively of a former employer
8. Not asking enough or appropriate questions
9. Not showing the proper enthusiasm level
10. Not engaging in appropriate follow-up to interview
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Employee Recruiting & Selection
•Reference Checking --

•Verifying education
•Previous work experience
•Privacy issues

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Recruiting & Selecting Employees

Sampling of Psychological Tests

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Legal Issues in Recruiting & Selection

Title VII of the Civil Rights Act -•Prohibits discrimination in employment
•Equal Employment Opportunity Commission (EEOC)
•Tests must be validated

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Legal Issues in Recruiting & Selection
Laws affecting HRM -•Americans with
Disabilities Act (ADA)

•Age Discrimination in
Employment Act
•Equal Pay Act

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Training & Development

Training -- teaching employees to do specific job

tasks through classroom development or on-the-job
experience.

Development – training that augments the skills
and knowledge of managers and professionals.

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Training & Development

HiPiHi, Novo King, UOneNet – Stimulate new training concepts
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Assessing Performance

Performance Assessment –
•Strengths

•Weaknesses
•Provides feedback
•Objective or subjective
•Quantitative or qualitative
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Performance Characteristics

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Turnover

Turnover – employees voluntarily leave (quit); involuntary leave
(fired). Management must replace workers.
Promotion – advancement to higher-level job with increased
authority, responsibility, and pay
Transfer – move to another job within the company usually at same or
similar level and wage rate
Separations – employment changes involving resignation, retirement,
termination, or layof
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Compensating the Workforce

Reasons Employees Stay in Their Current Jobs
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