Jun. 2007
SANIVA
1. Business Etiquette
- Features & Dress Code
- Greeting
2. Business Communication Skill
- Calling & Answering Phone Call
- Conversation
- Report & Commission
2
What’s the difference
between Manners &
Etiquette ?
3
Why is business manners and etiquette
important?
Featur
es
Makeup
The context of
conversation
Facial
expressio
n
Narrati
on
Mann
er
Mind
Hair
Style
(7%)
Image
conveyin
g method
(38%)
(55%)
Attitu
de
Fashio
n
Postu
re
Motio
n
Voice,accent
Expressio
n,attitude
4
1. Business Etiquette
- Features & Dress Code
- Greeting
5
Features & Dress Code
For Men
Hai
r
Accessorie
s
Clothe
s
Shoe
s
6
Features & Dress Code
For Women
Hair
Make-up
Clothes
Accessorie
s
Fingernail
s
7
Features & Dress Code
Unaccepted Dress Code
Shorts
Torn
Jeans
Long
Fingernai
ls
Slippers
Heavy
Make-up
8
Features & Dress Code
Business Casual Dress Code
9
Features & Dress Code
Proper way of Dressing up
10
Features & Dress Code
Proper way of Dressing up
11
Features & Dress Code
Proper way of Dressing up
12
Features & Dress Code
Proper way of Dressing up
13
Features & Dress Code
Proper way of Dressing up
14
Greeting
n ce
a
t
r
po
m
i
n gs
i
e
t
h
e
T
re
of G
- Kind, polite, greetings are the basis of
courtesy
- The important first step in human relations
- A helping element to human relations
15
Greeting
Eyes
• Length of time I am
observed : 17.5hrs
• Sleeping time : 6hrs
Mouth
Chin
• Length of time I
observe
myself : 0.5hrs
16
Greeting
--Bright,
expressions
(Practice
saying
Opening
someone’s
heart
with
a‘Whiskey’)
greeting
Bright,soothing
soothing
expressions
(Practice
saying
‘Whiskey’)
--Eye
Eyecontact:
contact:Trustworthy
Trustworthyand
andloving
lovinglook
look
--Holding
Holdingyour
yourhead
headup
upstraight
straight
--Pulling
Pullingin
inyour
yourchin
chinsmoothly
smoothly
--Balance
Balancewhile
whilerelaxing
relaxingyour
yourshoulders
shouldersin
inaacomfortable
comfortable
pose
pose
--Make
Makeyour
yourhead
headand
andyour
yourback
backline
lineup
upstraight,
straight,
comfortably
comfortably
--Men:
Men:Hands
Handsslightly
slightlymaking
makingaafist,
fist,placed
placednext
nextto
tothe
theside
side
pants
pantsline.
line.
Women:
Women:One
Onehand
handon
ontop
topof
ofanother
anotheron
onyour
yourstomach
stomach
--Put
Putyour
yourheels
heelstogether
togetherand
andthe
thetoes
toesapart
apartwith
withaa45°
45°gap.
gap.
17
Greeting
Bowing : Basic Tool for New comer’s settle
down
18
Greeting
Irreverent Greetings
- Greetings with no eye-contact
- No greetings, improper
greetings
- Greeting a younger co-worker on
the top of the stairs
- A slight bow of the head
- Pulling up your chin
- Bowing with your back in an arch
- Tilting your head to the side
- Too much bowing or too
considerate
- Bowing with your legs apart
19
Greeting
The 4 Key Points
- I should bow first
- Direct eye contact
- Bright expression
- In a clear & bright greeting voice
20
Greeting
In these cases….
When you meet your senior in the
hallway
Coming to work, going home…
Working, Doing complicated calculations,
Phone calls, When talking with your
boss…
When you meet in the restroom…
21
Introduction
The Order of Introduction
- Person in lower rank -> Person in higher
rank
- Younger -> Elder
- Man -> Woman
22
Introduction
When Being Introduced
- Listen carefully to the other person’s
name
and remember it.
- Wait patiently until you are introduced.
- Greet the person while giving him/her
your
business card.
23
Business Card
Order of Exchange
- Person of lower rank to the person in
higher
rank, or the visitor first.
- Must obtain the attitude to hand my
business
card first when meeting a new person.
24
Business Card
When Receiving a Business Card
- Always with both hands, after reading
his/her rank
and name
- Without holding or fiddling, put it in your
jacket or
top pocket.
- When consulting, it is understandable to
put on
top of the table during the conference.
25