Support lv1 JD

Technical Support Level 1
Created in 2002 in France, ​IPSIP Group is growing its services’ branch starting from the installation of tailored data
centers to the complete monitoring and remote management of a whole IT infrastructure. More than simply
providing customized data centers, the group is now offering a complete panel of IT solutions, including 24/7/365
remote monitoring via their Network Operations Center (NOC), IT infrastructure audit and consulting, development
of business solutions etc.

Job Description:
・ Communicate with the customer and follow up tasks until they are resolved;
・ Follow the procedures given by the Team Leader;
・ Attend the proposed trainings and apply the predefined templates accordingly;
・ Communicate in an efficient, accurate, polite and complete fashion;
・ Register the nature of the problems of the client, detecting the reason of the problem, if
possible, and giving initial feedback;
・ Ask for all the required information;
・ Achieve personal and team targets;
・ Assign support requests that cannot be resolved at the service desk to the appropriate
group of specialists for resolution and follow up;
・ Monitor the progress of high-impact incidents and keep all related people informed;
・ Inform the customers about the solution after their support requests have been resolved
and ask them to verify the solution if needed;
・ Be present at your workplace according to the work schedule and ensure that the
performance of work duties is not delayed due to unreasonable circumstances;
・ Monitor the information channels (telephone, e-mail, instant messaging) of the technical
support during your shift and act accordingly;
・ Follow the best business practices when establishing the contact;
・ Follow the communication rules of the company and not disclose proprietary
information;

Job Requirements:
・ Excellent command in written French or German or Spanish (spoken is a plus)

・ English communication;
・ Experiences in Customer Service, IT Help-desk or IT Support (~1-2 years) is a plus
・ Good interpersonal skills and have a interest in customer service
・ Willing to work on weekend.

IPSIP Group

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What IPSIP Can Offer You:
You will find at IPSIP Group:
● Competitive income
● International and multicultural environment
● Training Development and International Certification
● Opportunity to boost your career
● Extra personal Health and Accident Insurance

Kindly contact us via
Email:
Tel: (028) 6299 2155
Please be informed that your CV must be written in English to be
considered and only shortlisted candidates will be contacted.

IPSIP Group

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