BA 101 management observation paper vy nguyen

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Vy Nguyen
BA 101
Instructor: Brandy Walton
Is he a good manager?
In order to properly assess the leadership and management skills of a manager,
we first need to interact and work with that manager. I had the opportunity to work in the
cafeteria of PCC Rock Creek. I work as a barista; I had the opportunity to interact the
manager here through my work. I have observed and will evaluate his management
skills objectively through a manager's evaluation criteria.
The first is Administrative Skills. In this section, I will evaluate him based on the
following three aspects: Managing people, Managing resources, Showing technical
competence.
People are always the central story of every business, in every age! In particular,
in an era of turbulence, change and sprawl today, this story must be told, reviewed and
even rewritten so that each business overcame difficulties and developed sustainably.
He had a way of managing people here fairly through a way of allocating positions,
listening to the needs of employees. For every employee, he gives the opportunity to
choose our working hours. It is a convenient thing for staff and students like me. Before
the start of the semester, we were given a choice of working hours. In addition, he
alternately changed positions so that we can experience and know where we did well. If
we really promote our strengths in any position, he will let us work in that position. I
appreciate this because everyone has their own interests and strengths in different
areas. This will make us more interested and more interested in working. Besides, his


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management of resources is based on the needs of the company and its employees. He
has improved mutual understanding and respect on the basis of identifying and

recognizing the values and needs of our employees through communication. He
recognized and shared our values and accomplishments through the profits we made.
For example, when I took over the shift that morning, the sales increased, and he did
recognition and compliments about my work.
Secondly, evaluate his communication skills. Through what I have observed, he
is capable of receiving the emotions, attitudes, and motivations of our employees
through our words and actions. He communicated clear, accurate, complete and
effective information to each of our employees. Specifically, every time we need to
prepare for events in the school, he has made a necessary list of events, things to
prepare, the content of events, and the requirements of the customers clearly. Clear and
easy to understand for us. Every time an order was issued by a superior, he conveyed it
correctly with a convincing explanation so that we could better understand the order and
comply better.
One point I found was that he needed to cultivate cultural resources. Our working
environment consists of many people from many countries, resulting in many different
cultures. He did not understand the specifics of each culture so sometimes he did not
understand us. Sometimes because of disagreements about how to communicate
should lead to misunderstandings. For example, as I am Asian, we are very important to
the way we communicate, speak intonation based on our age. Sometimes the elderly is
also from Asia, they feel disrespectful when he talks without the personal pronouns to


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them. I think that when he cultivates his knowledge of many cultures, he will improve
his communication skills.
The general view is that he realized that people are an important element of the
business, so the way he manages and treats employees fairly. I realized that every
employee respected and appreciated him. Since then, each person's productivity has
increased, leading to increased sales for businesses. In an article written by Margaret

Ann Cole -Managing Director at Accenture Talent and Organization practice, leader of
HR Transformation practice for North America, Southeast T&O, entitled "The Human
Factor Is Key To Business Success In The Digital Age" I have read that "While
enhanced processes and new technologies can help, there's no substitute for people.
Humans bring a unique skill set that a machine cannot against persistent disruption."
Conflict is inevitable in every business. Therefore, an enterprise manager needs
to know how to resolve conflicts appropriately. When conflicts occurred at work, he
resolved them well. Specifically, when a conflict occurs at work, the first thing he will
give the two parties time to rest. He will then proceed to speak with both parties. From
there he will find the cause, and workarounds to benefit both sides. What he always
gives first is reconciliation for both sides. With such a management, almost every
conflict is resolved smoothly. With the above solution, we can see that he has found the
root problem of the conflict. From there he will give solutions for both sides to benefit.
Based on a Human Resource of The University of Oklahoma about the Cause of
Conflict, there are many causes and reasons for conflict in the work environment such
as poor communication, different values, different interests, scarce resources,
personality clashes, and poor performance.


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He can solve problems thoughtfully and carefully. According to what I observed,
the first thing he did was to find out what the problem would be. In one of my
conversations with him, I asked him how to identify what the problem was. He told me to
answer the following questions to find the problem like "what if ... ?, ... assuming this
doesn't work ... ?, or you don't should waste time and energy in solving if it is likely to
disappear on its own or not matter.? And what he emphasizes here is "Not all problems
that affect you are due to you. create or force you to solve it. "I understand that if he
does not have the authority or power to solve it, it is best to pass the problem on to
someone else who can solve it better. For example, when we have a special order for a

specific event, he will be the one who takes responsibility for the order, but when it
comes to the standard stage he will hand it over to someone who knows better about
him the food requested in the order then he will check if the solution is good and has
bad effects No. In my opinion, this job may take more time but actually it will increase
the quality and better results if you just do it without understanding the main problem of
the job assigned. Along with that, he will have a more specific strategy and vision for
each customer order. This helps us to recognize my influence, the work I do will affect
the results of work, customers' orders.
Overall, I greatly appreciate his management skills. After I worked for him, I
learned more management skills by observing what he did, and he shared with me.
“Contrary to the opinion of many people, leaders are not born. Leaders are
made, and they are made by effort and hard work. ” As we know, competence is not
born innate. Leaders also need to make efforts to learn and train through the
experiences they experience. It is not easy to become a good leader. "If you want to


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give your business a good start toward success, it has to start with leadership, and
leadership has to start with you."


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Works Cited
“Employees.” Resolving Conflicts at Work - OU Human Resources,
/>Cole, Margaret-Ann. “The Human Factor Is Key To Business Success In The Digital
Age.” Forbes, Forbes Magazine, 17 Jan. 2018,
/>Schulte, Erin. “The 5 Characteristics Of Great Leaders.” Fast Company, Fast Company,
25 Apr. 2017, www.fastcompany.com/3004914/5-characteristics-great-leaders.