POOR LISTENING SKILL IN BUSINESS COMMUNICATION

POOR LISTENING SKILL IN BUSINESS
COMMUNICATION

BY TML JOINT STOCK COMPANY
Group: Thinking


I. INTRODUCTION
TML JOINT STOCK COMPANY
Facilitator & Training


II. BACKGROUND & PURPOSE



Background: listening skills in communication among staff



Purpose:

1. determine the level of their listening skills.
2. find out factors affecting their listening skills.
3. elicit suggestions for improvement.


III. METHODS

 Online questionnaire: open-ended and multiple-choice questions
 100/ 500 people (has been working for less than 2 months)

IV.

FINDINGS

1. The level of comprehensive listening in business communication

7%

18%

28%

30%-50%
50%-70%
70%-90%

47%

90%-100%


IV.

FINDINGS

2. How poor listening skills affect the staff’s work

7%

15%
45%

33%

hard to get along well
with colleagues
hard to complete their
tasks
misunderstand their tasks
others


IV.
FINDINGS
3. The causes for staff’s difficulties in listening to their colleagues
3%

12.5

25.5

20

40.6

Figure: Causes for difficulties in listening among staff

Tone and voice
Accent

Attention
Attitude
Others


V.

RECOMMENDATIONS

For staff:

Contact and talk more with colleagues who come from other countries
 Practice self-control and allow the other person to speak
 Avoid interrupting when the other person is speaking
 Observe your listener’s reactions while speaking
For company:

 Organize the training about listening skills to your staff


THANK YOU FOR LISTENING