Lecture Management information systems: Solving business problems with information technology – Chapter 13

Introduction to MIS
Chapter 13
Organizing the MIS Resources

Copyright © 1998-2002 by Jerry Post

Introduction to MIS

1


Organizing IS Resources

Strategy
Tactics
Operations

 

Introduction to MIS

 

2


Outline
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Managing Information Systems Functions
MIS Roles
MIS Jobs
International Comparisons
Outsourcing
MIS Organization: Centralization
Intranets and Thin Clients
Cases: Financial Services
Appendix: Project Management

Introduction to MIS

 

3


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Hardware administration
Software support
Corporate data access
Software development
End user support
Computing standards
DB administration
Advocacy

MIS Roles
Advocacy

Database
administration

Access to
corporate data

Software
development

Hardware
administration

Software training
and support

 

Introduction to MIS

Corporate
computing
standards

 

Support end user
development

4


Some MIS Roles

Hardware Repair

Network and Telecommunications
Training and User Support

 

Introduction to MIS

 

5


IS Management
CIO/VP IS
Director
  IS Operations
  Networks
  Systems Development

Operations
Computer manager
Supervisor
Lead operator
Operator
Technical specialist
 

$49,545
39,525
30,304
25,383
36,801

Networks
Telecom. manager
$60,278
Telecom. specialist
46,974
Network administrator 42,880

LAN manager
46,802
 

$91,568

Salaries
1995

72,982
70,050
72,982

Systems Development
Project manager
$58,386
Sr. systems analyst
51,910
Systems analyst
45,416
Sr. systems program. 51,731
Systems programmer 41,887
Sr. programmer/analyst 45,981
Programmer/analyst
37,203
Database manager
55,669
Database analyst
47,774
Data security admin. 47,484 

User Support
Support manager
$49,825
Help desk manager
41,756
Help desk operator
29,486
PC technical specialist 33,045
Business analyst
37,205
 

Computerworld 1995 Salary Survey

 

Introduction to MIS

 

6


IS Management
CIO/VP IS
Director
  MIS
  Systems Development
Systems Development

Sr. Project manager
Project manager
Systems analyst
Programmer/analyst
Programmer

$72,000
61,500
52,000
44,500
36,000

User Support
Support manager
$55,000
Help desk manager
47,500
Instructor
42,000
PC technical specialist 36,000

 

Introduction to MIS

 

$126,000
94,000
79,500

Salaries
1997-1998
Includes bonus

Networks

Database

Telecom. manager
$71,000
Telecom. specialist
56,500
Network architect
69,000
LAN/WAN specialist 54,500
Network administrator 45,500

Database manager
$74,000
Database administrator 61,000
Database analyst
55,000

Operations

Specialists

Senior manager
Manager

Lead operator

$61,000
50,500
35,000

ERP analyst
$80,000+
CASE tools
61,000
Systems programmer
54,000
Lotus Notes developer 52,500
Q/A specialist
49,000
Webmaster
47,000

 (Robert Half 1997)
Computerworld 9/7/1998


7


IS Management
CIO/VP IS
Director
  MIS
  Systems Development

Systems Development
Sr. Project manager
Project manager
Systems analyst
Programmer/analyst
Programmer

$76,000
61,500
52,000
44,500
36,000

User Support
Support manager
$54,000
Help desk manager
49,000
Instructor
42,000
PC technical specialist 37,500

 

Introduction to MIS

 

$140,000
94,000

98,000

Salaries
1998-1999
Includes bonus

Networks

Database

Telecom. manager
$71,000
Telecom. specialist
57,500
Network architect
69,000
LAN/WAN specialist 57,000
Network administrator 53,000

Database manager
$74,000
Database administrator 61,000
Database analyst
55,000

Operations

Specialists

Senior manager

Manager
Lead operator

$66,000
50,500
39,000

ERP analyst
$80,000+
CASE tools
61,000
Systems programmer
54,000
Lotus Notes developer 52,500
Q/A specialist
49,000
Webmaster
53,000

 (Robert Half 1997)
Computerworld 9/7/1998


8


Salaries 2001

IS Management
CIO/VP IS/CTO $165,000

Database

Systems Development

Networks

Director
$123,000
Manager
88,000
Project manager
85,000
System analyst
79,000
Senior developer
74,000
Programmer/analyst
55,000
Junior programmer
45,000

Director
$106,000
Manager
83,000
Administrator
60,000
Network analyst
40,000

Junior analyst
34,000

$94,000
89,000
67,000

Manager
Help desk operator
PC technical support

Security

Manager
$94,000
Webmaster
72,000
Application developer 70,000
EC specialist
74,000
EDI specialist
66,000

Manager
$86,000
Administrator
72,000
Specialist
64,000
IS audit manager 81,000

IS audit staff
53,000

Introduction to MIS

Manager
Administrator
Database analyst

User Support

Internet

 

Includes bonus

 

$69,000
40,000
43,000

Operations
Director
Manager
Lead operator
Computer operator

$106,000
74,000
42,000
35,000

9


International Salaries

The Economist:  7/30/94

 

Introduction to MIS

 

10


International Salaries
Nation

Programmer/Analyst Salary

United States

55,000

Britain

57,000

Russia

10,800

India

 

Introduction to MIS

2,508

 

11


MIS Job Skills Needed

Computerworld, 1998

 

Introduction to MIS

 

Arnett and Litecky, 1994

12


Skills in Demand
Rank

 

2001

1998

1994

1

ERP

ERP

Networking

2

Object engineering

Groupware

Database

3

Data warehouse and data
visualization

Database

UNIX

4

Groupware

Networking

Visual Basic

5

Wireless

COBOL

COBOL

Introduction to MIS

 

13


Outsourcing

Forecast for 1999: $42.6 billion

 

Introduction to MIS

 

14


Outsourcing
Company

 

1991

1995

1997

1999

2000

IBM Global Services

0.4

17.7

24.6

35.0

37.0

EDS

1.2

12.4

15.2

18.7

19.2

CSC

0.4

4.2

6.6

9.4

10.5

Accenture

0.5

4.2

6.3

9.5

9.8

ADP

0.3

3.0

4.9

6.3

7.0

Affiliated Computer

0.16

0.4

1.2

2.0

2.1

Fiserv

0.23

0.7

1.0

1.4

1.7

Perot Systems

0.16

0.3

0.8

1.2

1.1

Total (billion dollars)

3.4

42.9

60.6

83.5

88.4

Introduction to MIS

 

15

Outsourcing Evaluation
Cost of reaching
state of the art

Specialized Talent Needed
When any of these characteristics
increases (moves outwards), there
is less reason to use outsourcing.

Security & Control

Level of
Technology

Fixed Costs
Complex Market Structure

 

Introduction to MIS

 

16


Globalization, new competitors.

Pressure on profits.

Shorter product life-cycles,
mass customization.

Need to focus on increasing
revenues and decreasing
fixed/semi-fixed costs.

Rapidly changing markets,
flexible manufacturing.

Need for flexibility
and responsiveness.

Outsourcing
Forces
Outsource
non-revenue
generate functions
(staff/operations)

Desire to minimize amount
of management time devoted
to non-revenue generating
functions.

Cost cutting, staff cuts,
loss of middle management.

Economies of Scope
Want one vendor to

provide multiple
functions.

Economies of Scale
- leverage expertise and
methodologies.
- invest in expensive
technologies (state-of-the-art)
- process-oriented approach

Big Outsourcing Vendors
& Big 6 Firms

 

Introduction to MIS

 

17


Summary of MIS Organization

 

Introduction to MIS

 

18


Complete Centralization
Hardware

Data and
software

MIS personnel

User departments

 

Introduction to MIS

 

19


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Easier to share
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Data
Expensive hardware (printers)

Easier to control
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Hardware Centralization
Advantages

Purchases
Usage

Less duplication
Efficiency — less unused resources

Introduction to MIS

 

20

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Software Centralization
Advantages

Compatibility
Bulk buying discounts
Easier training
Ease of maintenance & upgrades

Introduction to MIS

 

21


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Easy backup

Easier to Share
Less duplication
Security control\monitoring

Introduction to MIS

 

Data Centralization
Advantages

22


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Personnel Centralization
Workers with similar backgrounds
Advantages
Easier training
Straightforward growth path
Specialized staff
Easier to see/control costs

Introduction to MIS

 

23


Growth of PCs

Share of Market Value

Worldwide Computer Sales
100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%

Server
Midrange
Personal

1970

1980

1990

1995

1998

Year

 

Introduction to MIS

 

24


Complete Decentralization
Human Resource Management
MIS personnel are members
of user departments

Finance
Marketing
Accounting

 

Introduction to MIS

 

25