INTERNSHIP REPORT HHK JOINT STOCK COMPANY

VIETNAM UNIVERSITY OF COMMERCE
ENGLISH DEPARTMENT
------

INTERNSHIP REPORT
Company:

HHK JOINT STOCK COMPANY

Student

:

Nguyen Thi Hang

Class

: K50N2

Student Code

: 14D170087

HANOI, 2018


HÀ NỘI - 2015

TABLES OF CONTENTS

TABLES OF CONTENTS.......................................................................................i

INTRODUCTION...................................................................................................ii
LIST OF ABBREVIATIONS................................................................................iii
LIST OF TABLES AND CHARTS.......................................................................iv
PART 1: OVERVIEW OF HHK JOINT STOCK COMPANY............................1
1.1. Formation and development of HHK Joint Stock Company........................1
1.1.1. General introduction about HHK Joint Stock Company...............................1
1.1.2. Foundation history.........................................................................................2
1.1.3 Major business areas.......................................................................................2
1.1.4 Organizational structure.................................................................................3
1.1.5 Typical projects................................................................................................5
1.2 Overview of Sales Department.........................................................................7
1.2.1 Functions and duties of Sales Department.....................................................7
1.2.2 Evaluation the operation of the Sales Department.........................................7
PART 2: INTRODUCTION MY INTERNSHIP IN HHK JOINT STOCK
COMPANY..............................................................................................................9
2.1 My assignment in my internship in HHK Joint Stock Company...................9
2.2 Difficulties and experiences of my internship in HHK JSC.........................10
2.2.1 Difficulties of my internship in HHK JSC....................................................10
2.2.2 Experiences learned from my internship......................................................10
PART 3: USING ENGLISH IN HHK JOINT STOCK COMPANY.................12
3.1 The reality of using English in the company..................................................12
3.2 Solutions...........................................................................................................13
PART 4: PROPOSAL OF THESIS TOPIC.........................................................14
4.1 Name of thesis topic.........................................................................................14
4.2 Reasons of choosing this thesic topic..............................................................14
CONCLUSION......................................................................................................15
REFERENCES........................................................................................................1

i

INTRODUCTION
In the context of international integration, there has many advantage to
develop for many industry factor. Construction Industry is one of most booming
industries in the whole world, especially in the develop countries. This industry is
mainly an urban based one which is concerned with preparation as well as
construction of real estate properties. Vietnam is one of the larger and more densely
populated countries in the region. Confirmed population figures are hard to obtain,
but an estimate puts the Vietnam population in 2018 at 96.49 million, up from the
2012 estimate of 91.5 million and this figure would make the country the 14th most
populous on the planet. In comparison, Vietnam has a small surface area, and at
331,210 square kilometres (128,565 square miles), this is only the world’s 65th
largest in terms of land mass alone.Those two sets of figures would suggest a
densely populated landscape and that is the case to an extent. For every square
kilometre of land, there is an average of 280.6 people. That number converts to 723
per square mile and overall, this becomes the 46th most densely populated country
on earth. And this make a problem for people in Vietnam, they have to be intelligent
of management and construction of dwelling-house and public works.
HHK Joint Stock Company (HHK JSC) is a joint-stock company operating
mainly in the field of specialized construction. The company has generated its
competitive advantages by applying the world’s advanced technologies as well as
using smart materials in order to create dwelling-house and public works in efforts
to maximize the resources, to satisfy customer's demand.
Being recommended and allowed by English Department – Vietnam
University of Commerce, I have gratefully experienced as an intern in Sales
Department of
HHK Joint Stock Company. After one month (from 02/01/2018 to
30/01/2018), under the valuable support and instruction of managers and colleges in
the company, I was able to apply the knowledge obtained at university into practice,
meanwhile collecting basic information to complete the internship report.

I would like to express my gratitude towards teachers at English Department –
Vietnam University of Commerce as well as my managers and colleges in HHK
Joint Stock Company. I look forward to receiving comments and suggestions in
order to perfect the paper.
Hanoi, January 26, 2018
Student
Nguyen Thi Hang

ii


LIST OF ABBREVIATIONS
HHK JSC

HHK Joint Stock Company

No

Numberical order

VND

Vietnam Dong

Tel

Telephone number

iii

LIST OF TABLES AND CHARTS
Image 1.1.1: Logo of HHK Stock Joint Company
Table 1.1 List of key staff of the company
Diagram 1.1.1: Organizational chart of HHK Stock Joint Company
Table 1.2: List of typical works
Image

1.1.2a:

Factory

Producing

antibiotics

pharmaceuticals
Image 1.1.2b: Lac Hong Kindergarten

iv

factory

Non-betalactam

&


PART 1: OVERVIEW OF HHK JOINT STOCK COMPANY
1.1. Formation and development of HHK Joint Stock Company

1.1.1. General introduction about HHK Joint Stock Company
 Logo:

Image 1.1: Logo of HHK Stock Joint Company
(Source: website: kientruchhk.com)
 Website: www.kientruchhk.com


Email:

 Company's tax ID number: 0103747107
HHK Joint Stock Company plays a consultative a role on designing,
management, supervision and construction. Having the staff of masters, architects,
engineers ... HHK Joint Stock Company took the lead, participated in design,
management, supervision and construction of many high-rise buildings, working
offices, apartment buildings, high-grade hotels, restaurants, civil works, cultural and
belief works, as well as industrial plants ...
In the process of working, HHK Stock Joint Company applied the knowledge,
wisdom and scientific and technological advances of the country and the world to
achieve the optimal value, meeting the demands of the investor and society.
The company's head office is located in Hanoi, Vietnam, with the cooperation
of many experts in nationwide provinces and cities and in many countries around
the world.
In addition, the company cooperated with a number of prestigious companies
which have long experience to carry out some projects of construction, architecture,
interior and planning.
1


1.1.2. Foundation history

HHK Joint Stock Company was established and operated under the Business
Registration Certificate which was issued by the Business Registration Office under
the Department of Planning and Investment of Hanoi on 25/04/2009.
 The head office:
Address: Room 804, 8th floor, CT3A building, My Dinh 2 new urban area, My
Dinh 2 ward, Nguyen Co Thach street, Nam Tu Liem district, Hanoi.
Phone: 04.37871024
 Office No. 1:
Address: 20th floor of EU building 27 Tran Duy Hung, Cau Giay, Hanoi.
Phone: 04 37871024 - 0989536135
Fax: 04.32115041
 Office No. 2:
Address: No. 17, Lane 6/14, Doan Nhan, Ba Dinh, Hanoi.
Tel: 04.37611220
Fax: 04.37611220
The charter capital is VND 20,000,000,000. Total shares are VND 2,000,000.
The par value of shares is VND 10,000.
Number of shares offered for sale is 0.
1.1.3 Major business areas
HHK Joint Stock Company mainly operates in the fields which relate to
construction, architecture. There are the main areas of business activity:
 Project consultancy, project management consultancy, construction
supervision consultancy: HHK SJC will assess the current condition of the project
implementation and understand the project implementation process to draw up a
schedule of project management and control. They will evaluate of changes related
to design, construction, procurement of materials, equipments, labor safety,
environmental sanitation and fire prevention, check and take over the buildings,
pass buildings and train operation. They will propose appropriate measures to the
owner to ensure that the changes do not affect the safety, quality and progress of the
project.

2


 Planning scheme, architecture, structure, utilities and auxiliary items
consultancy.
 Setting up the total cost estimate, the bidding dossier, the bidding
consultancy.
 Examining construction investment projects, verifying technical designs of
construction works.
 Building contractors:
- Civil and industrial works
- Infrastructure and road traffic system.
- Drainage and green system.
 Geological survey contractor.
 Producing wooden furniture.
 Commercial and non-commercial advertising.
 Building materials business.
 Exporting the commodity which are traded by company.
1.1.4 Organizational structure
No
Name
1
Board of Directors
1 Khuong Trung Hung
2 Do Thuy Hanh
3 Khuong Minh Chieu
Design Consultancy
2
Department
1 Nguyen Van Thai

2 Tran Viet Dung
3 Pham Thanh Nga
4 Tran Van Ha
3 Project Department
1 Phan Viet Thắng
Accounting
4
Department
1 Khương Minh Chieu
Construction
5
Department
1 Phung Ngoc Huy

Position

Qualification

Chairman of the board
Managing director
Development Director

Architect
Bachelor
Bachelor

Manager

Architect
Architect

Environmental engineer
Construction engineer

Manager

Bachelor

Chief accountant

Bachelor

Manager

Bachelor

3


2

Nguyen Van Tien
Construction

Deputy manage

Intermediate level

Manager

Construction engineer

Manager

Bachelor

Supervison

6

Consultancy
Department
Tran Giao Kim
Sales Department
Do Thanh Lam

1
7
1

Table 1.1 List of key staff of the company
(Source: website: kientruchhk.com)
Board of Directors

Member Company

Sales
Department

Construction
Department

Board of managers

Project
Department

Accounting
Department

Advisory board

Construction
Supervison
Consultancy
Department

Design
Consultancy

Department

Diagram 1.1.1: Organizational chart of HHK Stock Joint Company
(Source: website: kientruchhk.com)
1.1.5 Typical projects
No

Name of typical work

01

Construction

Contract value

Producing antibiotics

place
Lot M1, Road

Investor
Truong Tho

38,850,000,000

factory

N3, Hoa Xa

Pharmaceuti

Non-betalactam &

Industrial Zone,

cal Joint

pharmaceuticals Factory

Nam Dinh

Stock

4

Construction
time
2009


Company
The new urban
02

Building the infrastructure

area of Hop

of the new urban area Hop

Chau 1, Hop

Chau

Chau, Vinh Yen,

Hung Anh
Investment
Joint Stock

2011

12,977,000,000

2011

105,587,000đ

2011

5,444,000,000đ

2013

Company

Vinh Phuc
No. 2, L3,

03

70,000,000,000

Commercial

Van Ha

Design and construction of

Urban Area of

Investment

Lac Hong Kindergarten

Ha Tien Pagoda,

Joint Stock

Vinh Yen, Vinh

Company

Phuc
Design Project
04

consultancy: Z119 / CKT

Xuan Mai Town,

Z119 / CKT

QC PK-KQ Factory;

Chuong My

QC PK-KQ

Category: staffs and

District, Hanoi

Factory

workers housing.
Dai An Sai
05

Urban and industrial area,

Tu Minh, Hai

Gon Joint

Tu Minh, Hai Duong

Duong

Stock
Company

Table 1.2: List of typical works
(Source: website: kientruchhk.com)

5


Image 1.1.2a: Factory Producing antibiotics factory
Non-betalactam & pharmaceuticals
(Source: website: kientruchhk.com)

Image 1.1.2b: Lac Hong Kindergarten
(Source: website: kientruchhk.com)

6


1.2 Overview of Sales Department
1.2.1 Functions and duties of Sales Department
Sales Department has functions which is advising and assisting the company's
leaders in some areas:
- Searching for partners and customers.
- Executing customer service activities: receiving and resolving complaints
and inquiries of customers about products; Executing customer care.
- Drafting contracts in accordance with regulations. Drafting contracts in
English for foreign clients.
- Implementating of paperworks which relate to the company's products and
services.
- Executing tasks which are required by leaders of company.
- Drafting and saving documents which relate to Sales Department.
- Scheduling plans, business strategies in month/ quarter/ year.
- Planning out purchase of equipment and machinery for production and
business activities.
- Regularly reporting on strategic situation, alternative projects and methods to
cooperate with clients.
- Researching on the market, competitors.
- Developing a PR strategy, marketing products for each stage and customers.
- Building brand development strategy.
1.2.2 Evaluation the operation of the Sales Department
The first biggest strength is that the specialized construction works in the past

9 years are quite stable.
Moreover, HHK JSC possesses a well-trained team with great ability to apply
latest technologies into production and management. One of the biggest advantages
of HHK JSC is probably the staffs that is diligent and dedicated to works.
HHK JSC often gives amendments to internal management regulations in
order to reduce risks, avoid losses, minimize operating costs and ensure the staff’s
benefits.

7


During its 9-year development, HHK JSC has obtained a lot of experiences in
projects which relate to specialized construction, constructions such as building the
infrastructure of the new urban area Hop Chau, building urban and industrial area,
Tu Minh, Hai Duong,...
However, it is necessary to frankly admit that there are also some obstacles
that badly affect the company’s business efficiency.
Firstly, it is the staff of morale. Sales Department does not encourage
employees to emulate competitive results.
Secondly, the data management program is outdated. It is difficult to manage
the data of customers and project informations.
Finally, the time of completing paperwork is still slower than the plan. This
also affects the quality of work and the customer's assessment.

8


PART 2: INTRODUCTION MY INTERNSHIP IN HHK JOINT STOCK
COMPANY
Being recommended and allowed by English Department – Vietnam

University of Commerce, I have gratefully experienced as an intern in Sales
Department of HHK Joint Stock Company. After one month (from 02/01/2018 to
30/01/2018), under the valuable support and instruction of managers and colleges in
the company, I was able to apply the knowledge obtained at university into practice,
meanwhile collecting basic information to complete the internship report.
2.1 My assignment in my internship in HHK Joint Stock Company
During the internship in HHK JSC's Sales Department, I was assigned by my
former employees and my leader. This relates to my major which I had studied at
my university. I think that this is a rewarding experience for my future job.
Since Sales Department had the function of advising the leaders of the
company and doing business which relates administrative work and contacting with
clients, drafting contracts, I was assigned tasks which related to this area by the
manager. Main tasks include: contacting with foreign partners and customers;
drafting and saving contracts, documents which relate to the work of the sales
department; resolving customer complaints. Each assignment was given by the
business manager and my colleagues helped me to complete the assignment.


Contacting with foreign partners and customers

This task relates to searching and contacting potential customers. HHK Joint
Stock Company directly executes business activities which relates to the field of
specialized construction, business, consultancy services in the field of construction
and architecture. They have cooperation with foreign partners. In projects, contacting
with foreign partners is very important. The informations that I collected by
contacting partners or customers help the Project Department accomplish the work.
 Drafting and saving contracts
For contracts of foreign clients, the English contracts is very important. It
should be close. In my internship, I was assigned to support Ms. Do Thanh Lam to
draft two contracts which related to the interior design of the Singapore customers.

9


Based on previous contracts, I drafted a preliminary contract that was evaluated and
edited by Ms. Ha.
In addition, I was also assigned to archive documents which related to the field
of specialized construction.
 Resolving customer complaints
During the implementation of business contracts, it was difficult to avoid
mistakes. There were questions and complaints from customers. Acceptance of
complaints, questions and grievances was very important. Complaints related to to the
field of specialized construction. These complaints and inquiries were received and my
task is selecting and sending to suitable department to give the most appropriate
solution. After receiving the resolution, you contacted the customer again.
2.2 Difficulties and experiences of my internship in HHK JSC
2.2.1 Difficulties of my internship in HHK JSC
When I was working in HHK JSC, sometimes I also encountered difficulties.
The first is about administrative work. The working environment at the
company is completely different from the school environment. Everyone is serious
and careful to achieve the highest work efficiency. Only a small error will cause
certain consequences. Therefore, work needs to be highly focused.
During the translation process, there were special words that were particularly
difficult to translate and cannot find out the equivalents. They were architectural
engineering of words.
The lessons and the knowledge which I learned at school gave me a lot of
benefits. But reality and the knowledge of books had a big gap. The application of
knowledge was not easy. Because I did not have any experience working in this
field before, the application of knowledge I learned to work was difficult.
Finally, because of the lack of training time, I did not have a deep

understanding of Sales Department's tasks and meet 100% of the company's
requirements.
2.2.2 Experiences learned from my internship
HHK Joint Stock Company has a professional working environment. After one
month-internship, I learned many valuable experiences.

10


Firstly, teamwork skill is very important. Good teamwork skill improves work
productivity. Sales Department is a group which has young and dynamic staffs.
Each individual has a unique role and responsibility. Tight integration and good
teamwork help the Sales Department to be productive.
The second experience is computer skill. In my internship in HHK Joint Stock
Company, I learned to understand the features and functions of computer hardware.
I knew the implications of file sizes, memory constrains and network
configurations. I can proficiently use word processors, such as Microsoft Word, and
presentation applications. I can manage computer files using an operating system
such as Windows 7 to manage customer data.
Finally, when facing with difficult issues, I think we should bravely consult
people. We should not ignore them.

11


PART 3: USING ENGLISH IN HHK JOINT STOCK COMPANY
3.1 The reality of using English in the company
Nowadays, English has become the global language. Among hundreds of
different languages, the world has chosen English as a means for people to
understand each other. English is the official language of 53 countries and

territories, the official language of the EU and the third widely used language after
Chinese and Spanish. The international events like the Olympics, global
organizations, multinational companies consider English as common language of
communication. This shows the importance of English in all fields of economy,
culture, society, etc.
In the past few years, Vietnam’s economy has strongly integrated into global
one, causing increasing demands of high quality human resources that has not only
a thorough understanding of specialized affairs but also good foreign languages and
soft skills. Nowadays, English plays an extremely important role in every
enterprise. It represents a key offering more opportunities to expand business scale,
seek more investors, partners and exploit new markets...from which improve
profitability and production efficiency.
The company has lately started to seek and maintain relationships with foreign
investors. Employees of the company are thus trained to negotiate, write emails,
communicate and conduct transactions in English. Currently, more than half of them
are able to fluently communicate and write in English, making cooperation with
foreign partners easier than ever.
There are a lot of English documtents which relates to the building and
architecture, so using English to translate them into understandable documents
plays a very important role.
However, it is necessary to acknowledge that the English proficient staffs of
HHK JSC are mostly students from English Departments of different universities,
whose working schedule is unstable. They only occur in a short time and rarely
present in the office. This hinders a lot when there has sudden work related to
English. Almost

engineers, architects and office staffs are only able to read

12

specialized English but effectively communicate and write in such language. These
obstacles have many times caused company not to immediately reply foreign
partners due to the lack of English proficient staff, resulting in decreasing the unit’s
image in the eyes of international friends.
3.2 Solutions
Being aware of the negative reality, in my opinion, the leaders of HHK JSC
should have solutions to improve English skill. They had better plan out more
English courses alongside professional knowledge training for all employees in the
company. Currently, it planned to connect with some English training centers in
Hanoi to build up some commercial English courses. Accordingly, the courses will
focus on teaching English communication, negotiation, email writing, contract
drafting in order to turn the language into an effective tool for the business.
HHK JSC ought to arrange to let employees take part in conferences on
sharing learning English experiences held by domestic and foreign organizations,
meanwhile support its best in finance, working conditions. The company can apply
more policies to encourage learning English by offering higher salaries to all
officers and staffs so that it is easier and more exciting for them to participate in the
activities.

13


PART 4: PROPOSAL OF THESIS TOPIC
4.1 Name of thesis topic
Difficulties in interpretation of students of English Department in Thuong Mai
Unversity.
4.2 Reasons of choosing this thesic topic
There are 3 reasons why you choose this topic to study.
The first reason is that I find that interpretation is a very important skill for

English language students. Since our major is business English, our future job will
relate to English. In the future, interpreting is promising. Studying more
informations about difficulties of interpreting that will be useful for future work.
The second reason is that I have encountered many difficulties while learning
the subject of interpretation and practicing interpretation. I want to study more
informations about difficulties of interpretation to improve my interpreting skills.
The final reason is that many students in English department said that they
have difficulties in interpretation. I want to find out about this topic to help them.

14


CONCLUSION
The key business unit of HHK Stock Joint Company is company which have
been established and developed for a long time in the specialized construction field.
Training managers and technical staffs who are competent, professional, dynamic,
creative and highly adaptable is the key for HHK JSC to accomplish the goal of
During one month doing the internship as an office staff at HHK Stock Joint
Company, I possessed the a opportunity to apply the knowledge obtained at
university into reality and learn more about styles, attitudes, methods of working,
communication in business environment, generating valuable experiences that helps
me give out the clear direction for my future career.
Through my experiences obtained during the one-month internship and my
knowledge background, I conducted this report in order to figure out some existing
problems at the company. I do hope that it would contribute to the unit’s
development in the upcoming time.
I would love to give my sincere thanks to my teachers at English Department –
Vietnam University of Commerce and all managers and colleges at HHK Stock
Joint Company for helping me to accomplish this report.
Hanoi, January 26, 2018

Student
NguyenThi Hang

15


REFERENCES
I would like to express my gratitude to the following researches for providing
the very useful information sources so that I could complete this report:
1. Website: www.kientruchhk.com