INTERNSHIP REPORT KBL VIETNAM LIMITED COMPANY

VIETNAM UNIVERSITY OF COMMERCE
ENGLISH DEPARTMENT
------

INTERNSHIP REPORT
Internship place:

KBL VIETNAM LIMITED COMPANY

Student: Pham Thi Thu Thuy
Class: K50N7
Student Code : 14D170468

Hanoi - 2018


TABLES OF CONTENTS
TABLES OF CONTENTS...........................................................................................i
INTRODUCTION.......................................................................................................ii
LIST OF ABBREVIATIONS.....................................................................................iii
LIST OF TABLES AND DIAGRAMS......................................................................iv
PART I: AN OVERVIEW ABOUT KBL VIETNAM CO., LTD..............................1
1.1. General introduction about company..................................................................1
1.2. Process of formation and development................................................................1
1.3. Core value..............................................................................................................1
1.4. Organizational structure.......................................................................................2
1.5. The services provided by KBL VIETNAM CO., LTD........................................3
1.5.1. Consultancy........................................................................................................3
1.5.2. Supporting..........................................................................................................3
1.5.3. Head-hunting.....................................................................................................4
1.6. Company Culture..................................................................................................4

1.7. Target Customer....................................................................................................4
1.8. Vietnam market.....................................................................................................5
1.9. Business situation analysis....................................................................................5
PART II: INTERNSHIP DESCRIPTION..................................................................7
2.1. Specific task and responsibility............................................................................7
2.1.1. Translation..........................................................................................................7
2.1.2. Interpreting........................................................................................................7
2.1.3. Accounting support............................................................................................7
2.2. Difficulties and experience learned from the internship....................................7
2.2.1. Difficulties from the internship.........................................................................7
2.2.2. Experience learned from internship.................................................................8
PART III: THE USE OF ENGLISH IN REALITY AT KBL VIETNAM
LIMITED COMPANY................................................................................................9
3.1. The use of English in reality.................................................................................9
3.2. Recommended solutions to improve English skill for employees working at
KBL Vietnam.............................................................................................................. 10
PART IV: TOPIC TO STUDY..................................................................................11
CONCLUSION..........................................................................................................12
i


INTRODUCTION
We are living in a global world and Vietnam has entered the period of renewal.
The wave of FDI enterprises invest in Vietnam has increasing rapidly. This is not only
a big opportunity but also a hard challenge for Vietnam when going global. A number
of foreign enterprises in Vietnam have increased implementing the needs for high
quality of human resource. English is one of the most important strengths for
candidates to impress the employers. Working in a professional environment with
foreigners in the field of investment consultancy, finance analyzing requires
employees to make use of language skills in a high level.

Being allowed by English Department – Vietnam University of Commerce, I
have gratefully experienced as an intern in KBL Vietnam Limited Company. After one
month (from 02/01/2018 to 26/01/2018), under the valuable support and instruction of
managers and colleges in the company, I was able to apply the knowledge obtained at
university into practice, meanwhile collecting basic information to complete the
internship report.
I would like to express my gratitude towards teachers at English Department –
Vietnam University of Commerce as well as my managers and colleges in KBL
Vietnam. I look forward to receiving comments and suggestions in order to perfect the
paper.
Hanoi, February 20, 2018
Student
Pham Thi Thu Thuy

ii


LIST OF ABBREVIATIONS

-

Co., LTD
VND
No
CEO
FDI

Limited Company
Viet Nam dong
Number

Chief Executive Officer
Foreign Direct Investment

iii


LIST OF TABLES AND DIAGRAMS

No

Name

1

Diagram 1

2

Table 1

Content
KBL Vietnam Limited
Company’s organizational
structure
Business results of KBL
Vietnam Limited Company in
three recent years

iv

Page
7
12


PART I: AN OVERVIEW ABOUT KBL VIETNAM CO., LTD

1.1. General introduction about company
- Name: KBL Vietnam Limited Company.
- Head office: 10th floor, SUDICO HH3 Building, Me Tri Road, My Dinh Ward,
Nam Tu Liem District, Hanoi, Vietnam.
- Branch office: Room 3A01 Empress Tower, 128-142 Hai Ba Trung Street,
DaKao Ward, District 1, Ho Chi Minh City, Vietnam.
- Tax code: 0104101718
1.2. Process of formation and development
- The company was established under Decision No. 0104101718 on 11 August,
2008. The chartered capital was 20 000 000 000 VND.
- Chief Executive Officer is Mr. An Young Hee.
- The company has been operating for 10 years and has reached many
achievements. More and more partners put their trust in KBL and look forward to
continuing co-operate in the future.
1.3. Core value
KBL VIETNAM CO., LTD is a FDI (Foreign Direct Investment) company with
100% capital invested by Korean. The company has been developing strongly,
rebranding swiftly, gaining trust and receiving appreciation from domestic and foreign
partners. Especially, the company has had a chance to co-operate with important
partners like Samsung, Lotte, Hansol, etc. The experience of working with those big
co-operations drives the company towards. The trust comes from partners is the key to
help company growing more strongly and building sustainable development.

1


1.4.

Organizational structure

Diagram 1: KBL Vietnam Limited Company’s organizational structure
CEO

Deputy Director

General Manager

Head-hunting
Department

Consulting
Department

Supporting
Department

Accounting
Department

- Mr. An Young Hee is the founder, the CEO, and also the main shareholder of
the company.
- Mr. Kim Young Seok is the deputy director.
- Mrs. Vu Ngoc Mai is general manager.

Roles and functions of each department in the company
- CEO: To exercise the rights and duties assigned in accordance with the
provisions of the Enterprise Law 2005, relevant laws.
- Deputy director: To support the CEO all the duties, setting up a business plan,
finding out and analyzing the market, building customer incentives, seeking markets
and developing sales activities to potential clients.
- General manager: To identify objectives, works and estimated resources
needed to implement the project; manage activities of all departments; seeking markets
and developing sales activities to potential clients.
- Head-hunting Department: Security for corporate human resources are
managed and used effectively, to advise and assist the CEO of the organization and

2


personnel, labor, wages, emulation reward, inspection, security and defense, legal.
Also finding candidates as requested of the customer.
- Consulting Department: Investment and business establishment consultancy;
business management consultancy in accounting, audit, commerce.
- Accounting Department: To advise the company's leaders in the field of
administrative operations and financial accounting of the company, advise orientations
and measures, regulation of financial management, implementation the financial
decisions of directors and implementation of accounting work effectively and
economically, avoid waste, regulations, regimes under the current regulations.
- Supporting Department: To support the foreign labors working in Vietnam in
visa-applying, visa-extension, work permit, residence card.
1.5. The services provided by KBL VIETNAM CO., LTD
1.5.1. Consultancy
KBL Vietnam Limited Company with 10 years in field of consultancy.
Consulting team members have pledge to serve the customers with all the cares. With

such areas like:
-

Investment consultancy
Business establishment consultancy
Audit consultancy
Marketing consultancy
Tax consultancy

KBL Vietnam is one of the top-qualified companies in consultancy in Hanoi. The
company has been providing consultancy service for foreign organizations, businesses
and individuals with quality assurance, with quick speed and ensured optimum cost.
With such top quality, customer service processes and professional attitude, KBL
Vietnam has successfully implemented many projects and has become a trusted
consulting services prestige and credibility with the domestic organizations and
enterprises as well as abroad ones.
1.5.2.

Supporting

KBL Vietnam has supported many foreigners working in Vietnam in setting up
paperwork and settling down when they have not been familiar with life pace in Hanoi
yet. Some areas are requested the most in supporting can be listed as:
-

Visa-applying support
Visa-extension support
Paperwork translation
Immigration procedures support
3

- Residence card
- Work permit
Many foreign labors have put their trust in KBL Vietnam in helping them to
prepare for a convenient life in Hanoi. It is the big motivation for the supporting team
members to serve better and better.
1.5.3.

Head-hunting

Many partners came to KBL Vietnam to find a support in finding candidates
working for their companies. With all the trust from the partners, KBL Vietnam has
been trying to be the prestige place, a trusted link between employees and employers.
1.6. Company Culture
Over 10 years of operation, the company has built for itself a culture
characterized KBL, namely:
-

Each colleague is a friend, a relative.
Sharing difficulties at work
Sharing puzzling issues in life.
All members behave sincerely, closely as family members. Each member as

long adhered to know each other more and more.
1.7. Target Customer
Being organized by a Korean CEO – Mr. An Young Hee, KBL Vietnam defines
the target customers are Korean enterprises which want to invest in Vietnam and
support them to complete administrative procedures. Mr. An Young Hee understand
how a Korean company is organized and also the Korean working style. This is a big

advantage of KBL Vietnam when competing with others companies in the same field.
Koreans attach much importance to culture, ritual. They are also famous for being
strict about work. It is required that the employees need to be smart, careful and
creative when dealing with Korean customer.
KBL Vietnam had a chance to co-operate with many famous Korean enterprises
like Samsung, Lotte Department Store, Hansol, Imaxis Digital Studio, etc. Working
with big enterprises helps KBL Vietnam to gain more experience and to perform better
in the future. Service is a strict area that needs to be really careful and considerate. To
serve the customer perfectly is the goal that every service company wants to achieve.
1.8. Vietnam market

4


Vietnam is the country that the company was founded and is the main market of
KBL Vietnam. In Vietnam, the company has two main offices in Hanoi and Ho Chi
Minh City. With the huge amount foreign enterprises invest in Vietnam, we can see
that the demand for consulting is growing. With professional, experienced and
numerous staff and collaborators, KBL Vietnam is a reliable provider for many foreign
organizations, agencies and businesses in the country. The company has provided
consulting services with high quality to many agencies in many areas. Some prominent
customers of the company can be listed as: Samsung, Continental 72 Landmark Hotel,
Lotte Department Store, Hansol Co., Ltd, Emart Mall, and a lot of agencies and other
organizations.
1.9. Business situation analysis
Business results of KBL Vietnam Limited Company in the three recent years are
shown in the following table:

No
01

02
03
04
05
06
07
08
09
10
11
12

Criteria
2014
Revenue from providing
10.661.986.265
services
Net revenue services
10.661.986.265
Cost of goods sold
8.375.196.755
Gross profit from
2.286.789.510
services (04 = 02-03)
Enterprise Management
186.013.956
Cost
Net profit from
2.100.775.554
operations (06 = 04-05)

Other income
40.471.548
Other costs
29.454.854
Other profits (09 = 0711.016.694
08)
Total profit before tax
2.111.792.248
(10 = 06 + 09)
Current enterprise
402.389.584
income tax expense
Profit after tax
1.709.402.664
(12 = 10-11)

5

2015

2016

11.137.488.376 12.538.146.209
11.737.488.376 13.538.146.209
8.506.417.332 9.351.895.106
2.631.071.044

4.186.251.103

201.406.923

360.647.356

2.429.664.121

3.825.603.747

37.387.429
27.275.105

36.147.875
26.152.908

10.109.324

9.994.967

2.439.773.445

3.835.598.714

426.718.390

685.517.228

2.013.055.055

3.150.081.486

Table 2: Business results of KBL Vietnam Limited Company in three recent years
(Source: Finance reports from KBL Vietnam Limited Company)
Over the business results of the company, we can see that the company's revenue
has continued to increase over the years. Especially, the company’s revenue in 2016
was 3.1 billion, which was 1.5 times higher than those of 2015. Therefore, the revenue
rose to more than 12 billion shows that business activity of KBL Vietnam is now
growing more and more.

6


PART II: INTERNSHIP DESCRIPTION
2.1. Specific task and responsibility
The target customer of KBL Vietnam is foreigner. So that dealing with customers
and preparing paperwork in English are 2 important parts every employee needs to
know. With the valuable support and instruction of managers and colleges in the
company, I was able to apply the knowledge obtained at university into practice. This
is one of the most important experiences that will help me to complete myself and be
able to apply for the future job.
2.1.1. Translation
KBL Vietnam has to deal with much paperwork from foreigners every day. These
are contract, certification, work permit, designation, etc. I translated the paperwork
from English into Vietnamese and vice versa.
2.1.2. Interpreting
The target customer of KBL Vietnam is foreigner. Therefore English is a link that
helps everyone to connect with each other. My main work was interpreting for the
Koreans, supporting them in making a consultancy and law business.
2.1.3. Accounting support
I helped to support accounting department in arranging paperwork, preparing
invoice in English to send to customer and calculating service fee correctly.

2.2. Difficulties and experience learned from the internship
2.2.1. Difficulties from the internship
While being an intern working at KBL Vietnam, I had got valuable support and
instruction of managers and colleges in the company. But I could not avoid getting
some difficulties in the work due to the lack of experience. These difficulties not only
did not make me feel disappointed but also help me to keep trying more and more.
- In the first day of being an intern, I took the responsibility to translate the
background check (criminal records) certificate of the foreign customers from English
into Vietnamese. I got some trouble in facing with legal terminology. Because my
major is Business English, it is not easy for me to translate legal paperwork perfectly.
But then I got the supports from my manager – Mr. Nguyen Xuan Bach, head of

7


Consulting Department. I could not finish the internship well without his
encouragement and advice.
- Being an interpreter, I also got some difficulties while interpreting from English
into Vietnamese for Korean customers. The accent of Korean people speaking English
is quite hard to understand. It made me a while to recognize all the words the customer
said. Working with Korean customers more and more helped me to get over this
difficulty quickly when I got familiar with it.
- This is the first time I had ever worked in a professional office, so that it is not
easy for me to use all the equipment like printer, scanner, cash register, etc.
competently. However, I was guided by my managers and colleges and now it is no
longer the difficulty for me.
2.2.2. Experience learned from internship
I have learned so many things from being an intern working at KBL Vietnam.
These valuable experiences will be the firm foundation for me to keep moving on in
the future career ladder.

- As a translator, I had a chance to level up the vocabulary. The paperwork I had
to translate all related to law, business and accounting. Dealing with these
terminologies helps me to expand the vocabulary and to apply pragmatics in theory
into reality.
- As an interpreter, my reacted skill had been improved in a higher level. I
learned how to deal with foreigners in the right way. It also helped me in improving
listening and speaking skill.
- Though accounting is not my major, working as an accounting supporter is a
big experience for me to learn how to deal with numbers. Nowadays, employers are
looking for an individual who can take more than just one task at work. I believe that
experience I got from being an accounting supporter will be the advantages for me to
enhance with the future employers.

8


PART III: THE USE OF ENGLISH IN REALITY AT KBL VIETNAM
LIMITED COMPANY
3.1. The use of English in reality
Nowadays, English has become the global language. Among hundreds of
different languages, the world has chosen English as a means for people to understand
each other. English is the official language of 53 countries and territories, the official
language of the EU and the third widely used language after Chinese and Spanish. The
international events like the Olympics, global organizations, multinational companies
consider English as common language of communication. This shows the importance
of English in all fields of economy, culture, society, etc.
By defining the target customer is foreigner, it is necessary for KBL Vietnam to
dealing with customer in English. All language skills must be competent. It is
compulsory for all employees working in KBL to know English. They have to deal
with customer, to interpret, to prepare paperwork all in English. These transactions are

primarily related to orders, negotiation and payment. English proficiency of the
employees who perform transactions is very high.
The fact that all employees need to deal with foreign customers in English
requires the usage of English in company is very necessary. However, the English
level of employees is not equal. In department such as consulting where all employees
use English to consult with customers, all four English skills are used in a high level.
But others department like head-hunting or accounting where employees do not need
to communicate directly with foreign customers, English skills of employees are not
really good. It is the unbalance between the English standard of employees working at
KBL Vietnam.
Most employees working in consulting department have to use English at a
professional level to giving advices to customer about business, law, tax, etc. It is not
difficult to understand why candidate apply for a position in consulting department is
required to have IELTS certification with the point at least up to 6.5.
On the contrary, employees working in accounting department deal with numbers
mostly. They do not have much chance to communicate with foreigners. It leads to the

9


fact that not so many employees in accounting department can use English well.
Candidate applying for a position in accounting department does not have to face with
English Entrance Test or is required to have a professional English certification.
Accountants only can deal with easy English structure with no specific terms.
Therefore it is not difficult to understand why the English skill between different
departments is not equal.
3.2. Recommended solutions to improve English skill for employees working
at KBL Vietnam
To improve English skill for employees, KBL Vietnam Limited Company may
consider the following solutions:

- Organizing an English course for employees who are in need of improving their
skills.
- Creating more opportunities for employees to communicate with foreigners
directly.
- Increasing the salary for employees who pass the English Entrance Test. It will
be the motivation for the others to improve English.
- Employees who are good at English should make a plan to support those who
are worse.

10


PART IV: TOPIC TO STUDY
Subject: A study on translation of typical terms used in labor law from
Vietnamese into English.
Labor is the most important activity of human being creating both material
products and social values. High labor productivity, quality and efficiency are
significant factors which determine the level of development of a country. Being an
intern working in KBL Vietnam is a valuable experience for me to get a chance
working with labor contract and legal certificate. Therefore, I put forward a subject to
study about typical terms used in labor law from Vietnamese into English. This is a
subject relating much to my internship and I suppose that I can finish it well.

11


CONCLUSION
The business motto of KBL Vietnam Limited Company depends on the trust,
sincerity and progressiveness. Training managers and technical staffs who are
competent, professional, dynamic, creative and highly adaptable is the key for KBL

Vietnam to accomplish the goal of becoming a strong company with adequate capital
capabilities, human resources and technologies to diversify the business activities.
During one month doing the internship as an office staff at KBL Vietnam, I
possessed the a opportunity to apply the knowledge obtained at university into reality
and learn more about styles, attitudes,

methods of working, communication in

business environment, generating valuable experiences that helps me give out the clear
direction for my future career.
Through my experiences obtained during the one-month internship and my
knowledge background, I conducted this report in order to figure out some existing
problems at the company. I do hope that it would contribute to the company’s
development in the future.
I would love to give my sincere thanks to all managers and colleges at KBL
Vietnam Limited Company for helping me to accomplish this report.
Hanoi, January 27, 2018
Student
Pham Thi Thu Thuy

12