INTERNSHIP REPORT DECO INTERNATIONAL JOINT STOCK COMPANY

THUONG MAI UNIVERSITY
FACULTY OF ENGLISH
------

INTERNSHIP REPORT
Company:
DECO INTERNATIONAL JOINT STOCK COMPANY

HANOI, 2020

HÀ NỘI - 2015


TABLE OF CONTENTS
TABLE OF CONTENTS..............................................................................................i
LIST OF TABLES AND CHARTS.............................................................................ii
LIST OF ABBREVIATIONS.....................................................................................iii
INTRODUCTION......................................................................................................iv
PART 1: OVERVIEW OF DECO INTERNATIONAL
JOINT STOCK
COMPANY................................................................................................................... 1
1.1 Information about DECO.....................................................................................1
1.1.1 General introduction about DECO....................................................................1
1.1.2 Foundation and development of GLODECO..................................................1
1.1.3 Organizational structure of GLODECO...........................................................3
1.1.4 Some achievements............................................................................................5
1.2 Information about Market Development Department......................................6
1.2.1 Importance of market development in a bussiness...........................................6
1.2.2 Tasks of Domestic Market Development Department in DECO.....................7
PART 2: : OVERVIEW ABOUT THE INTERNSHIP AT DECO...........................8
2.1 The assigned tasks..................................................................................................8

2.2 Difficulties and the personal experience acquired...............................................8
2.2.1 Difficulties............................................................................................................ 8
2.2.2 The personal experience acquired.....................................................................9
PART 3 : EVALUATION ON THE USE OF ENGLISH AT DECO......................10
3.1 Existing problems in using English at DECO....................................................10
3.2 Causes of the weaknesses in using English at DECO........................................11
3.2.1 Ojective reasons.................................................................................................11
3.2.2 Subjective reasons.............................................................................................11
3.3 Propose solution for using English at DECO.....................................................11
PART 4: PROPOSED TOPIC FOR THE UPCOMING GRADUATION THESIS.
12
CONCLUSION..........................................................................................................13
REFERENCE............................................................................................................. 14
LIST OF TABLES AND CHARTS

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Image 1. Logo of DECO International Joint Stock Company..................................1
Image 2.The picture “The Great Wave off Kanagawa- a most famous work of the
Japanese ukiyo-e artist Hokusai.................................................................................2
Chart 1. Organizational chart of DECO....................................................................3
Table 1: The process of registration - recruitment - professional training..............6
Table 2. Investigation on the English proficiency of staffs at the GLODECO.....10

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LIST OF ABBREVIATIONS
1. DECO:

DECO Internatonal Joint Stock Company

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INTRODUCTION
In recent years, the demand for labor export of Vietnamese people has become
more and more popular, becoming a trend of the young Vietnamese labor force. Labor
export activities are increasingly diverse, expanding search for foreign markets that
need labor to many countries on over the world to meet the desire to work abroad of
many domestic workers.
There are currently two labor markets attracting many young workers with
tertiary education or higher, Japan and South Korea because of the culture, the
beautiful scenery, and the high salary. Not only attracting young labor force, but these
two markets also implemented the open-door policy to create favorable conditions for
Vietnamese students to enroll in colleges and universities here. Participating in
studying abroad helps Vietnamese students to expand their understanding and learn
about the beauty of culture and modern civilization in the future and return to
contribute to the country.
To seize upon the opportunity and exploit the potential of this field, DECO
International Joint Stock Company always creates favorable conditions, modern
environment to attract employees. DECO helps students and employees have the
opportunity to study and work abroad with the possibility of obtaining well-paid jobs
and a rewarding working environment.
Being an employee of the Foreign Affairs & Market Development Department at
DECO International Joint Stock Company was a great chance for learning and
professional development. After one month (from 01/01/2020 to 31/01/2020), under
the valuable support and instruction of managers and colleagues in the company, I was
able to apply the knowledge obtained at university into practice, and accumulate basic

information to complete my internship report.
I would like to express my gratitude towards lecturers at the Faculty of English –
Thuongmai University as well as my managers and colleagues at DECO. I am very
grateful to your support and transfer of great experience, which helps me analyze the
company’s business results to complete my internship report. I also look forward to
receiving comments and suggestions to upgrade my internship report.
Hanoi, January 31th, 2020
Student
Bien Thi Khanh Linh
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PART 1: OVERVIEW OF DECO INTERNATIONAL JOINT STOCK
COMPANY
1.1 Information about DECO
1.1.1 General introduction about DECO

Image 1. Logo of DECO International Joint Stock Company
- Address of Headquater : Kim Hoan Building ,My Dinh 2, Nam Tu Liem
District, Hanoi
- Tel: (+84) 39233555
- Fax: (+84)32272037
- E-mail:
- Website: www.decohr.com.vn
- Legal capital: VND 5,68 billion
1.1.2 Foundation and development of GLODECO
DECO INTERNATIONAL JOINT STOCK COMPANY was established on June
1, 2016 and was officially licensed to provide services to send workers to work abroad
on March 13, 2018, issued by the Department of Overseas Labour (DOLAB)under
Ministry of Labor, Invalids and Social Affairs (MOLISA).

Main tasks of DECO:


Service activities to send Vietnamese workers and experts to work abroad for

a definite time under contracts.


Training and services for enterprises engaged in labor export activities.



Trading in domestic and international travel services; visa services; work

permit...


Consulting on education and training at home and abroad.



Training and teaching foreign languages, vocational training for workers.

DECO INTERNATIONAL JOINT STOCK COMPANY focuses on Japan and
Taiwan markets to specialize and improve the quality of services to these two markets.
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Core values of Company:


Commitment to listening and improvement efforts

Listening and continuous efforts to improve is an important basis for DECO to
bring customers more and more perfect products and services.


Reliable partner

Keeping a reputation in business through work results, good financial indicators,
ready to develop together to become a reliable partner of Investors and customers.


Sustainable Development

All DECO company developments are sustainable development of Human
resources, strong finance, modern facilities, friendly environment, in compliance with
the law, to satisfy stakeholders in business activities


Creativity: Everything is done and solved creatively and intelligently



Professional: The work is done with a high level of professionalism.



Dedication: Whatever you do, do your best with high determination.

Today, DECO has a network of representative offices spread across all regions of
Japan, DECO's employees always work with the Syndication to guide and solve
difficult problems in the daily life as well as the work of the trainees, to help them
work best.
Vision: "TOP 5 leading enterprises, supplying manpower to Japan"

Image 2.The picture “The Great Wave off Kanagawa- a most famous work of the
Japanese ukiyo-e artist Hokusai.
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Recognizing opportunities and challenges that are coming, the company is ready
to build and develop DECO with a strong determination. Inspired by the painting "The
Great Wave off Kanagawa" - symbolizing Japanese culture and spirit. DECO is a new
entrant to the market, the company is always aware of this to achieve fast and drastic
goals with the spirit of "crossing the sea" and the business philosophy of "Sustainable
development".
1.1.3 Organizational structure of GLODECO
DECO is a member of the business sector in the field of human resources supply,
a leading company in providing labor export and study abroad services in Vietnam.
With more than 5 years of establishment and operation, DECO Company has been
increasingly developing and asserting its position in the domestic and international
markets.
The company not only brings satisfaction to customers by the quality of the
service but also by the reputation created by the efficiency and dedication of the
company's staff. Applicants working for the company are carefully selected by the
recruiting experts, meeting DECO's set of job criteria.
Each department has its own functions or missions and it plays an important role
to success of the company. However, they still have a tight relationship and support
with each other in order to ensure the consistency of management system. A

department can not work effectively without connection with other departments

General Director

Deputy Director

Training
Center

Human
Resources
Department

Market

Document

development

Department

Chart 1. Organizational chart of DECO
Chairman of the board – General Director: Luong Hong Bac
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Training Center
As a central part of all professional activities at DECO, the training center is
always a top priority by the Company's Board of Directors to focus all resources to
improve the quality of language training as well as career orientation; Lifestyle for

trainees.
The company always aims to benefit of Enterprises, Syndications, and trainees.
Efforts to train trainees before leaving the country, etiquette in life so that you can live
and work in a ritual country like Japan. Teachers at DECO training center are recruited
in specialized schools or have experience of living - working in Japan; minimum level
N3. In addition to the classroom teaching curriculum, there are extra-curricular
sessions to encourage the learning spirit of the students. The center also has Japanese
teachers who help students practice listening and understanding Japanese more
fluently.
Human Resources Department
This department consists of hard-working officials with years of professional
experience in charge of finding eligible students before sending them to Japan for
training. DECO's recruitment network is active to each vocational training institution,
local employment agency to coordinate the direct selection of the workforce that best
suits every specific order.
Besides, the company also employs employees through the press, the internet, its
website, fan page, and it makes it quick and easy to communicate test conditions to the
right employees who have demand for working in Japan.
Market Development
This department gathers people representing the company. These are young
people with a good knowledge base, well-trained, always full of energy and acumen to
quickly grasp and meet the needs of their customers.
At DECO, besides the quality of labor training, the company also makes the most
stringent requirements for customer service quality. All expressed in professional
logistics, welcoming guests to the inspection, direct interviews at the company office.
the flexibility and timely handling when dealing with customers in syndications,
enterprises place for receiving trainees to work.
Document Department
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This is an integral part of the company's human resources network.This division
includes the following works: As a basis for the operations of the business; Translation
and signature for legal agencies. DECO Company is a convergence of factors
responsible for the work, diligently and efficiently. In particular, the department of
records contributes positively to the operation and development of the whole company.
1.1.4 Some achievements
Over 3 years of establishment and development, DECO has helped thousands of
students to recruit hundreds of orders, work in Japan, get the desired job and high
income.
+ More than 2500 candidates participated in the exam and trained by prestigious
Japanese experts and a team of good and experienced teachers.
+ Hundreds of orders are continuously recruited in many fields at DECO such as
garments, electronics, general construction, food processing, agricultural production,
construction, industrial package, furniture carpentry...
DECO opened the 2nd Japan Training Center in Xuan Hoa, Phuc Yen, Vinh Phuc
on August 10, 2018
Even though entering the labor supply market later than many senior businesses
such as TMS, Batimex, ITC, JVNET, LOD ... but with strong determination, DECO is
still implementing the goal “Top 5 Enterprises supplying manpower to Japan in 2020”.
During the summer months of the year, DECO organizes picnics, extracurricular
activities or teambuilding activities for students at the center. The extracurricular
activities help students feel relaxed, improve their health after the tired studying days
in class to prepare for the upcoming trip to Japan.
All candidates who register for the consulting and recruitment exam at DECO
International Joint Stock Company are involved in our professional, methodical and
fair process, ensuring the best adaptation when they arrived in Japan.
The process of registration - recruitment - professional training is only available
at DECO:

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Step1

Step2

Step3

General health

Submit full,

Students choose Training for

Students

examination at

notarized and

an order to

complete

the

certified

register with the Japanese and

training and go

Transportation

documents of

company and

to work in

and

the government

then take part in culture

Japan for 3

the exam

years

communication

Step4

students about
Japanese

Step5

Hospital
Table 1: The process of registration - recruitment - professional training
1.2 Information about Market Development Department
1.2.1 Importance of market development in a bussiness
In an era of economy 4. 0 is developing rapidly, enterprises have to face big
challenges such as competition with other businesses. Because of the fierce
competition "market is like a battlefield" that businesses need the market development
department. This department will have the task of finding new potential markets and
promoting human consumption to the maximum extent so that it can dominate the
market.
The Market Development Department will have a very important influence on
that business by expanding the consumer market and stimulating customer demand.
This will increase profits many times more than before. The market expansion also
helps firms improve their position in the market and improve the market share in the
most optimal way.
In an increasingly competitive economy, companies have to cope with many
large enterprises of international stature, to survive and develop, they need to invest in
developing markets. Therefore, the market development staff is not only a business
development department, but it also becomes a partner that grows with the business. If
the market development department does not work well, the company will be
bankrupt. If the business is well-performing and thriving, it means that market
development employees are doing well. Market development staff exist with
businesses because of that.
1.2.2 Tasks of Domestic Market Development Department in DECO
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- Market development, maintaining relationships with Japanese and Vietnamese

partners and offering appropriate solutions and solutions
- Working in Japan to expand the market, customer care (syndication)
- Participating in conferences on exporting labor in Japan, Vietnam to seek and
invite cooperation contracts
- Find out and analyze strengths and weaknesses, modes of operation of
competitors
- Researching an effective market development plan, making a difference
compared to competitors
- Negotiating with Japanese partners about labor contract
- Making order schedule for workers on exit
- When necessary, can support teaching under the Japanese Language Training
Center of the Company under the direction of the General Director

PART 2: : OVERVIEW ABOUT THE INTERNSHIP AT DECO
2.1 The assigned tasks
During a month of working as a trainee at DeCo, I had many opportunities to
practice tasks related to my business English major.
In the first week, for me to adapt and get acquainted with the working
environment of the company, the head of the department arranged me to be the
receptionist in the building. The daily work is to welcome guests who are partners of
the company in Vietnam and Japan. Most of them are businessmen and experts in
Japan, so when I communicate with them, I have learned a lot of things.
The next week, I was responsible for translating English documents and reports
from English into Vietnamese and vice versa.
During the last two weeks of internship, my job was mostly to communicate with
customers, advise them on the company's products and services. Strictly speaking,
finding potential customers for the company.
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Because my internship is close to Tet Holiday, I had a special task to participate
in dancing for the company's entertainment program to New year. Although it is only a
small contribution to entertainment, for me it is an unforgettable experience.
2.2 Difficulties and the personal experience acquired
2.2.1 Difficulties
In the process of becoming a trainee at the Market Development Department at
DECO, although there are many opportunities to practice the knowledge and
experience gained from university, I cannot avoid facing difficulties.
Firstly, I have no experience working in an office environment, moreover, this is
a company according to Japanese standards so it is very strict and has many rigid
regulations. So at first, I was quite hard and confused.
Secondly, most of DeCo's employees are people who have been working in Japan
so they are very knowledgeable and have a lot of experience in this market.
Meanwhile, I have never been to there, so I have to cultivate a fairly large amount of
information about the Japanese market to be able to communicate confidently with
customers.
Thirdly, my office computer skills are only basic. So when I made reporting on
word and Excel, it took me quite a while. I also did not have a chance to use office
machinery such as a printer, photocopier, fax,…therefore I have to ask others for help
to use these machines.
The last and also the most important thing is soft skills. During a month at the
company, I realized that expertise is only part of the job. The key to deciding an
individual's success is soft skills including communication skills, problem-solving,
team buiding... These are the things I need to improve.
2.2.2 The personal experience acquired
After 1 months of interning at DECO, I acquired many valuable lessons and
experiences. Some of experiences which I obtained from the internship time will help
me to success in my future job.
Firstly, the internship brought to me opportunity to apply my knowledge learned
at Thuongmai University, especially knowledge related to business English, translation

and commercial correspondence. It helped me improve my using skills in English. I

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have learnt a lot of vocabulary, information and knowledge in labor export field as
well as know how to use translation methods.
Secondly, I realized that not only improving my English but I also have to
enhance my soft skills, job management and computer skills because this is key factor
that makes my job successful.
Thirdly, I learned how to communicate with the new colleagues. My colleagues
and my manager are very helpful and friendly. They guided me wholeheartedly in
work and gave me valuable lessons in the life. I also learned some necessary
characteristics such as attentiveness, initiative, honesty, loyalty and professional
attitude in order to work well with other colleagues.
Lastly, I recognized that English is an indispensable factor in any companies. If a
company want to expand their market, especially foreign market, they have to have
staffs who is good at English.
PART 3 : EVALUATION ON THE USE OF ENGLISH AT DECO
3.1 Existing problems in using English at DECO
With the particular environment of the Japanese labor market, the criteria for
recruiting employees of DeCo Company do not require too high English proficiency
( only focus on Japanese). Therefore, the

English level of DeCo employees is

generally only at an average level if not weak.
Each of the different departments, the request about the level English is specific.
For example, as Market Development Department will require employees to have
higher level, to work more with foreign partners, deal with documents, translate and

interpret Vietnamese documents into English documents, write email by English to
exchange and deal with problem about students and employees after they have joined
labor export. However, most of staffs working for a long time (more than 3-year
working) have low level in English. Specifically, there are only several staffs in
Martket Development Department, Human Resources Deparment and Document
Department who can listen, speak, read, write English fluently. Other staffs just only
read and write English or have a little bit of vocabulary and grammar.
Specifically on the qualification of the employees in each department of the
company will be more clearly expressed in these following table:
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Toeic 450-500
English level

Toeic 500-600

Quantity

Ratio

Quantity

Ratio

(person)
15

(%)
75

(person)
5

(%)
25

Market development

20

Department
Traning Center

30

10

33

2

6

Human Resources

15

5

33

3

20

Department
Document Department

10

5

50

5

50

Table 2. Investigation on the English proficiency of staffs at the GLODECO
This is limitation and difficulty of the company when they cooperate with foreign
parters. . In general, level of English of DECO’s staffs is quite weak, so it affects a lot
on the process of working of the company.
3.2 Causes of the weaknesses in using English at DECO
3.2.1 Ojective reasons
There was the lack of English proficiency assurance at the stage of recruiting
human resources many years ago. Most employees recruited before 2018 are only at
basic level instead of having specialized English certificate.
Even though the directors have many speeches to encourage employees to
improve their English, there are no specific actions.

DECO is a company in the field of labor export to Japan, Korea and Taiwan so it
is inevitable for staffs not to focus on using English fluently. Most people tend to
cultivate Japanese, Korean and Taiwanese rather than English
3.2.2 Subjective reasons
Most DeCo employees are not good at English, they just stop at basic reading
comprehension because most of the time they use Japanese.
The language needs environment and regular practice to be able to develop, so
the less use of English by employees in communication as well as work leads to a
better level of improvement.
3.3 Propose solution for using English at DECO
According to mentioned problems in using English at DECO, I would like to
suggest the following solutions:

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The company should give specific methods to improve employees' English
proficiency such as inviting English lecturers to teach staff or sending employees to
attend short-term courses ...
In addition to practical company work, every employee needs to be aware of the
role and importance of English in the current period to make a plan for improving
English for themselves.
Organize bilingual Japanese and English entertainment programs to both create a
playground for employees and stimulate a passion for foreign languages in each
individual.
Not only that, the company leadership also arrange to let employees take part in
conferences on sharing learning English experience held by domestic and foreign
organization.
PART 4: PROPOSED TOPIC FOR THE UPCOMING GRADUATION THESIS
After my internship at DECO, I recognized the important role of English in

business. Not only DECO, any firm that wants to develop and expand overseas
markets needs staffs using English expertly. This is key factor determining the success
or failure of the business. However, during an one-month internship, I also realize
some limitations in using English in business, specifically in communicating with
foreign partners of the company. The English speaking skills of the staff were not
good, sometimes customers had to ask again because of no clear meaning.
Meanwhile, presentation skills are becoming increasingly important today.
According to Warren Buffett - a famous American billionaire: The ability to speak well
before people can help work develops 50-60 years. However, the sad truth is that most
of us feel scared when we have to stand in front of a crowd to present or interpret
something. But if we get through it, practice and master the presentation skills,
especially the English presentation, we will get countless benefits.
Recognizing the role and importance of presentation skills and with the desire to
find out the best solution to improve and equip students before entering the corporate
environment. I would like to suggest the direction of graduation thesis is
“A study on difficulties and solutions in English presentation of the secondyear students in Faculty of English at Thuongmai University”.
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CONCLUSION
DECO International Joint Stock Company is really dynamic environment for all
members express their competence and gain valuable experience. They focus on
building qualified staffs with highly professional, creative working style and adapt to
the innovation quickly. DECO is becoming more and more modern and take the lead
in the labor export field.
During one month doing the internship as an office staff at DECO, I have the
opportunity to apply my academic knowledge into reality and learn more about style ,
attitudes, methods of working, communication in business environment and
comprehending valuable experiences which helps me feel more confident and
determine true direct in my future career.

Through my experiences obtained during one-month internship and my
background knowledge, I conducted this report in order to figure out some existing
problem at the company. I hope that it will bring real value for company to develop in
the upcoming time.
Once again, I would like to acknowledge my sincere gratitude to my supervisor
and my colleagues in Market Development Department for supporting and creating
favorable condition for me in order to complete my internship and this paper.
I also would love to give my warmest thanks to my beloved teachers at Faculty
of English – Thuongmai University for their valuable assistance
Hanoi, January 31th, 2020
Student
Bien Thi Khanh Linh

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REFERENCE
1, The official website of the company: www.decohr.com.vn
2, The Finacial News Network

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