Test bank for essentials of contemporary management 5th canadian edition by jones

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This chapter has 129 questions.
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Multiple Choice Questions - (53)

Topic: 01-01 What Is Management? - (10)

True/False Questions - (66)

Topic: 01-02 Achieving High Performance: A Managers Goal - (13)

Short Answer Questions - (10)

Topic: 01-03 Why Study Management? - (1)

Odd Numbered - (65)

Topic: 01-04 Managerial Tasks and Activities - (3)

Even Numbered - (64)

Topic: 01-05 Planning - (6)

Accessibility: Keyboard Navigation - (119)

Topic: 01-06 Organizing - (4)

Difficulty: Difficult - (18)

Topic: 01-07 Leading - (3)

Difficulty: Easy - (62)

Topic: 01-08 Controlling - (5)

Difficulty: Moderate - (49)

Topic: 01-10 Levels of Management - (24)
Topic: 01-11 The Impact of Values and Attitudes on Managerial
Behaviour and Organizational Culture - (2)

Gradable: automatic - (119)
Gradable: manual - (10)

Topic: 01-12 Values: Terminal and Instrumental - (3)

Learning Objective: 01-01 Describe what management is, what managers do, and how managers use resources to
achieve organizational goals. - (24)

Topic: 01-13 Attitudes - (4)

Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain how
managers abilities to handle each one affect organizational performance. - (21)

Topic: 01-14 Moods and Emotions - (3)

Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the responsibilities
of managers at different levels in the organizational hierarchy. - (24)

Topic: 01-15 Organizational Culture - (10)

Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour. - (22)

Topic: 01-17 Managerial Skills - (17)

Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers perform. - (38)

Topic: 01-18 Managerial Roles - (21)

1. Effective managers continually try to improve the performance of their companies.
→ True
False

Test Bank for Essentials of Contemporary Management 5th Canadian
Edition
byNavigation
Jones
Accessibility:
Keyboard
Difficulty: Easy

Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #1
Topic: 01-01 What Is Management?
2. The social economy is made up of social enterprises, social ventures, and social purpose businesses.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #2
Topic: 01-01 What Is Management?
3. Management is the planning, organizing, leading, and controlling of resources to achieve goals effectively and efficiently.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #3
Topic: 01-01 What Is Management?
4. Organizations are categorized by their main purpose.
→ True

False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #4
Topic: 01-01 What Is Management?
5. Organizational performance decreases in direct proportion to increases in effectiveness and efficiency.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #5
Topic: 01-02 Achieving High Performance: A Managers Goal
6. One of the most important goals of organizations is to provide goods and services that customers value.
→ True
False


Page 2 of 22

True / False Question
question #6

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
resources to achieve organizational goals.
Topic: 01-02 Achieving High Performance: A Managers Goal
7. A measure of how efficiently and effectively a manager uses resources to achieve a goal or satisfy customers is known as
organizational performance.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #7
Topic: 01-02 Achieving High Performance: A Managers Goal
8. The result of low efficiency and high effectiveness might be a product that customers want, but is too expensive for them
to buy.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #8
Topic: 01-02 Achieving High Performance: A Managers Goal

9. An example of high efficiency and high effectiveness is when a manager produces a high quality product that customers
do not want to buy.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #9
Topic: 01-02 Achieving High Performance: A Managers Goal
10. An example of high effectiveness and low efficiency is when a manager produces a product that customers want at a
quality and price that they can afford.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #10
Topic: 01-02 Achieving High Performance: A Managers Goal
11. People study management for three main reasons.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic

Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
True / False Question
resources to achieve organizational goals.
question #11
Topic: 01-03 Why Study Management?
12. The four essential managerial functions are planning, organizing, selling, and controlling.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #12
Topic: 01-04 Managerial Tasks and Activities
13. Planning is establishing task and authority relationships that allow people to work together to achieve organizational goals.
True
→ False
True / False Question
question #13

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain

Full file at />

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how managers abilities to handle each one affect organizational performance.
Topic: 01-05 Planning
14. The outcome of planning is the creation of an organizational structure.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #14
Topic: 01-05 Planning
15. A cluster of decisions about what organizational goals to pursue, what actions to take, and how to use resources to achieve
those goals is called a strategy.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #15
Topic: 01-05 Planning
16. The outcome of organizing is the creation of a strategy.
True
→ False
Accessibility: Keyboard Navigation

Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #16
Topic: 01-06 Organizing
17. The outcome of leading is a high level of energy and enabling organizational members to achieve organizational goals.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #17
Topic: 01-07 Leading
18. Leadership depends on the use of power, influence, vision, persuasion, and communication skills.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #18
Topic: 01-07 Leading
19. Evaluating how well an organization is achieving its goals is known as strategizing.

True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #19
Topic: 01-08 Controlling
20. Controlling involves evaluating how well the organization is achieving its goals and taking action to maintain or improve
performance if standards are not being met.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #20
Topic: 01-08 Controlling
21. The outcome of the control process is the ability to measure performance accurately and regulate efficiency and
effectiveness.
→ True
False

Full file at />

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Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and explain
True / False Question
how managers abilities to handle each one affect organizational performance.
question #21
Topic: 01-08 Controlling
22. Large organizations depend on four levels of management.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #22
Topic: 01-10 Levels of Management
23. First-line managers are responsible for the daily supervision of nonmanagerial employees.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #23

Topic: 01-10 Levels of Management
24. The head nurse in the pediatric department of a hospital would be classified as a first-line manager.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #24
Topic: 01-10 Levels of Management
25. Middle managers supervise the first-line managers and report to top management.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #25
Topic: 01-10 Levels of Management
26. Middle managers are responsible for organizing the resources of the organization to best carry out its goals.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the

True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #26
Topic: 01-10 Levels of Management
27. The principal of a primary school is an example of a middle manager.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #27
Topic: 01-10 Levels of Management
28. The chief mechanic overseeing a crew of mechanics in the service department of a new car dealership would be classified
as a middle manager.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #28
Topic: 01-10 Levels of Management

Full file at />

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29. Middle managers are responsible for finding the best way to use resources to achieve organizational objectives.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #29
Topic: 01-10 Levels of Management
30. Top managers are responsible for their own individual departments.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #30
Topic: 01-10 Levels of Management
31. A top management team includes the CEO, the president, department heads, and first-line managers.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic

Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #31
Topic: 01-10 Levels of Management
32. Top managers devote most of their time to leading and controlling.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #32
Topic: 01-10 Levels of Management
33. Top managers devote most of their time to planning and organizing.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #33
Topic: 01-10 Levels of Management
34. First-line managers spend more time planning than leading.
True
→ False

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #34
Topic: 01-10 Levels of Management
35. Middle managers spend most of their time planning, organizing, and leading.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand the
True / False Question
responsibilities of managers at different levels in the organizational hierarchy.
question #35
Topic: 01-10 Levels of Management
36. The type of organizational culture determines how planning, organizing, leading, and controlling can best be done to
create goods and services.
→ True
False
True / False Question
question #36

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic

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Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
Topic: 01-15 Organizational Culture
37. Values, attitudes, and moods and emotions capture how managers experience their jobs as individuals.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #37
Topic: 01-11 The Impact of Values and Attitudes on Managerial Behaviour and Organizational Culture
38. A terminal value is a lifelong goal or objective that an individual seeks to achieve.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #38
Topic: 01-12 Values: Terminal and Instrumental
39. An instrumental value is a mode of conduct that an individual seeks to follow.
→ True
False
Accessibility: Keyboard Navigation

Difficulty: Easy
Gradable: automatic
Test Bank forLearning
Essentials
of Contemporary Management 5th Canadian Edition
by Jones
True / False Question
Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #39
Topic: 01-12 Values: Terminal and Instrumental
40. An attitude is a collection of feelings and beliefs.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #40
Topic: 01-13 Attitudes
41. Job satisfaction is the collection of feelings and beliefs that managers have about their current jobs.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #41
Topic: 01-13 Attitudes

42. Organizational citizenship behaviours (OCBs)-behaviours that are required of organizational members and contribute to
and are necessary for organizational efficiency, effectiveness, and competitive advantage.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #42
Topic: 01-13 Attitudes
43. Emotions are a feeling or state of mind.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #43
Topic: 01-14 Moods and Emotions
44. Emotional intelligence is the ability to understand and manage one's own moods and emotions and the moods and
emotions of other people.
→ True
False

True / False Question
question #44
45.

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
Topic: 01-14 Moods and Emotions

Full file at />

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The attraction-selection-attrition (ASA) framework posits that when founders hire employees for their new ventures, they
tend to be attracted to and choose employees whose personalities are dissimilar to their own.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #45
Topic: 01-15 Organizational Culture
46. The most common rites that organizations use to transmit cultural norms and values to their members are rites of passage,
of integration, and of enhancement.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.

question #46
Topic: 01-15 Organizational Culture
47. Culture influences how managers perform their four main functions: planning, organizing, leading, and controlling.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Test Bank forLearning
Essentials
of Contemporary
5th culture
Canadian
Edition
by behaviour.
Jones
True / False Question
Objective:
01-04 UnderstandManagement
how organizational
affects
managerial
question #47
Topic: 01-15 Organizational Culture
Full
file
at
/>48. Stories and language play a very small role in organizational culture.
True
→ False

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
True / False Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #48
Topic: 01-15 Organizational Culture
49. Frederick Taylor detailed ten specific roles that managers undertake.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #49
Topic: 01-18 Managerial Roles
50. Henry Mintzberg grouped ten managerial roles into three broad categories: interpersonal, informational, and decisional.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #50
Topic: 01-18 Managerial Roles
51. In the role of spokesperson, a manager transmits information to other members of the organization to influence their work

attitudes.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #51
Topic: 01-18 Managerial Roles
52. The four roles that managers play when they are making decisions are entrepreneur, disturbance handler, resource
allocator, and figurehead.
True
→ False
True / False Question
question #52

Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers

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Page 8 of 22

perform.
Topic: 01-18 Managerial Roles
53. When a manager cuts the ribbon at the ceremony of the opening of the new facility, the manager is acting as a figurehead.

→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #53
Topic: 01-18 Managerial Roles
54. Creating an alliance with a firm that supplies the company with raw materials is an example of the liaison managerial role.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #54
Topic: 01-18 Managerial Roles
55. The CEO of KLR Communications Inc. holds a staff meeting to share information about a new business strategy. The
CEO is acting in the role of resource allocator.
True
→ False

Test Bank for Essentials of Contemporary Management 5th Canadian
Edition by Jones
Accessibility: Keyboard Navigation
Difficulty: Moderate

Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #55
Topic: 01-18 Managerial Roles
56. When the vice-president approves the budget of a middle manager's department, the VP is acting as a disseminator.
True
→ False

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #56
Topic: 01-18 Managerial Roles
57. When the CEO of a large company decides to expand internationally, they are acting in the role of an entrepreneur.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #57
Topic: 01-18 Managerial Roles

58. A middle manager who has to stop everything to deal with a plumbing problem is acting as a disturbance handler.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #58
Topic: 01-18 Managerial Roles
59. Conceptual, interpersonal, technical, and strategic skills are the principal types of skills managers need to successfully
perform their roles.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #59
Topic: 01-17 Managerial Skills
60. Interpersonal skills are demonstrated by the ability to analyze and diagnose a situation.
True
→ False

Full file at />

Page 9 of 22

True / False Question
question #60

Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
perform.
Topic: 01-17 Managerial Skills
61. Technical skills are most utilized by top managers.
True
→ False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #61
Topic: 01-17 Managerial Skills
62. First-line managers use mostly human and technical skills.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.

question #62
Topic: 01-17 Managerial Skills
63. Technical skills are demonstrated by the ability to analyze and diagnose a situation.
Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones
True
→ False

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #63
Topic: 01-17 Managerial Skills
64. To manage interpersonal interactions effectively, people in organizations need to learn how to empathize with others.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #64
Topic: 01-17 Managerial Skills
65. Effective managers use only two of the three sets of skills.
True
→ False

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #65
Topic: 01-17 Managerial Skills
66. Conceptual skills are used primarily by top managers in planning and organizing.
→ True
False
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
True / False Question
perform.
question #66
Topic: 01-17 Managerial Skills
67. Henry Mintzberg grouped ________ roles into ________ broad categories.
12, 4
→ 10, 3
7, 3
12, 3
None of these choices are correct
Multiple Choice Question
question #67

Accessibility: Keyboard Navigation
Difficulty: Moderate

Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers

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Page 10 of 22

perform.
Topic: 01-18 Managerial Roles
68. Which of the following contribute to organizational culture?
Socialization
Stories and language
Ceremonies and rites
Values of the founder
→ All of the choices are correct
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #68
Topic: 01-15 Organizational Culture
69. A top manager in a conservative organizational culture is likely to emphasize which of the following?
Organic, flat structure
→ Formal top-down planning
Decentralized control
Empowerment of lower level managers
Encourage risk taking
Accessibility: Keyboard Navigation
Difficulty: Moderate

Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones
question #69
Topic: 01-15 Organizational Culture
70. Middle managers
the />least amount of time on:
Fullspend
file at
Planning
Organizing
Directing
Leading
→ Controlling
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #70
Topic: 01-10 Levels of Management
71. First-line managers spend most of their time performing which of the managerial functions?
Planning
Organizing
Directing
→ Leading
Controlling
Accessibility: Keyboard Navigation

Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #71
Topic: 01-10 Levels of Management
72. In order to attract new customers, McDonald's decided to add breakfast to its menu. This was an attempt to improve the
organization's:
efficiency
planning
→ effectiveness
strategy
objectives
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Multiple Choice Question
resources to achieve organizational goals.
question #72
Topic: 01-02 Achieving High Performance: A Managers Goal
73. The ability to understand and manage one's own moods and emotions and the moods and emotions of other people is
known as:
Leadership
Moody
Emotional
Instrumental values

Full file at />

Page 11 of 22

→

Emotional intelligence

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #73
Topic: 01-14 Moods and Emotions
74. When founders hire employees for their new ventures, they tend to be attracted to and choose employees whose
personalities are similar to their own, it is known as:
Leadership
→ Attraction-selection-attrition (ASA) framework
Emotional intelligence
Organizational citizenship behaviours
Organizational commitment
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #74
Topic: 01-15 Organizational Culture
75. The outcome of planning is:
the creation of an organizational structure

→ strategy
empowerment
controlling
Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones
demonstrating

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #75
Topic: 01-05 Planning
76. The outcome of organizing is:
→ the creation of an organizational structure
strategy
empowerment
controlling
demonstrating
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #76
Topic: 01-06 Organizing
77. Which of the following is not a responsibility of top managers?

→ Train new employees
Carry out the organizational vision
Establish organizational goals
Decide how different departments should interact
Monitor how well middle managers are using resources to achieve goals
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #77
Topic: 01-10 Levels of Management
78. A manager who cuts the ribbon at the opening of a new corporate headquarters in Toronto is performing which role in the
organization?
liaison
leader
→ figurehead
disseminator
spokesperson
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #78
Topic: 01-18 Managerial Roles

Full file at />

Page 12 of 22

79. Which managers utilize conceptual skills the most?
→ top managers
middle managers
first-line managers
supervisors
hourly workers
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #79
Topic: 01-17 Managerial Skills
80. Company A produces a low quality product, which customers did not purchase. This is an example of:
low efficiency | high effectiveness
→ low efficiency | low effectiveness
high efficiency | high effectiveness
high efficiency | low effectiveness
all of these choices are incorrect
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Multiple Choice Question
resources to achieve organizational goals.
Test Bank for Essentials of Contemporary

Management 5th Canadian Edition by Jones
question #80
Topic: 01-02 Achieving High Performance: A Managers Goal
81. The manager decided to produce a high quality product, which ultimately made good use of the organization's resources;
Full file at />however, the product did not sell well. This is an example of:
low efficiency | high effectiveness
low efficiency | low effectiveness
high efficiency | high effectiveness
→ high efficiency | low effectiveness
all of these choices are incorrect
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Multiple Choice Question
resources to achieve organizational goals.
question #81
Topic: 01-02 Achieving High Performance: A Managers Goal
82. A manager who chooses the right goals to pursue but does a poor job of using resources to achieve these goals is said to
have:
→ low efficiency | high effectiveness
low efficiency | low effectiveness
high efficiency | high effectiveness
high efficiency | low effectiveness
all of these choices are incorrect
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Multiple Choice Question

resources to achieve organizational goals.
question #82
Topic: 01-02 Achieving High Performance: A Managers Goal
83. A manager who considers being _________ to be of paramount importance may be a driving force for taking steps to
ensure that all members of a unit or organization behave ethically.
ambitious, hardworking, and aspiring
imaginative, daring, and creative
→ honest, sincere, and truthful
self-controlled, restrained, and self-disciplined
broad-minded and open-minded
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #83
Topic: 01-12 Values: Terminal and Instrumental
84. Behaviours that are not required of organizational members but that contribute to and are necessary for organizational
efficiency, effectiveness, and competitive advantage are known as:
Instrumental values
→ Organizational citizenship behaviours (OCBs)
Job satisfaction

Full file at />

Page 13 of 22

Attitudes
Norms
Accessibility: Keyboard Navigation

Difficulty: Difficult
Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #84
Topic: 01-13 Attitudes
85. When the president of McDonald's informs the local community about the organization's future investments in the
economy, in which role is he primarily acting?
→ spokesperson
disseminator
leader
liaison
entrepreneur
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #85
Topic: 01-18 Managerial Roles
86. Which role is the president of the company performing when she communicates the organization's vision to employees?
spokesperson
→ disseminator
Test
leaderBank for Essentials of Contemporary Management 5th Canadian Edition by Jones
liaison
Full file at />entrepreneur
Accessibility: Keyboard Navigation
Difficulty: Moderate

Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #86
Topic: 01-18 Managerial Roles
87. The five step process used to identify and select appropriate goals and courses of action is known as:
→ planning
organizing
leading
controlling
empowering
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #87
Topic: 01-05 Planning
88. The process used to establish a structure of workplace relationships that allows organizational members to work together
in order to achieve organizational goals is known as:
planning
→ organizing
leading
controlling
strategizing
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic

Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #88
Topic: 01-06 Organizing
89. When managers articulate a clear vision in order to energize and enable members to understand the part they play in
achieving organizational goals, it is known as:
planning
empowering
→ leading
organizing
controlling
Multiple Choice Question
question #89

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Easy


Page 14 of 22

Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
explain how managers abilities to handle each one affect organizational performance.
Topic: 01-07 Leading
90. The process of evaluating how well an organization is achieving its goals and taking action to maintain or improve its
performance when standards are not met is known as:
planning
empowering

leading
organizing
→ controlling
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #90
Topic: 01-08 Controlling
91. When the president of Walmart decided to expand into Canada, the president was acting in which type of role?
→ entrepreneur
negotiator
liaison
disturbance handler
spokesperson

Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones

Accessibility: Keyboard Navigation
Difficulty: Difficult
Full file at />Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #91
Topic: 01-18 Managerial Roles
92. Following his decision to expand into Canada, the president of Walmart delivered a speech to the Canadian Chamber of
Commerce to inform Canadian business people about the organization's future intentions. The president was acting in

which type of role?
entrepreneur
negotiator
liaison
disturbance handler
→ spokesperson
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #92
Topic: 01-18 Managerial Roles
93. Which of the following roles does NOT fit into the broad category of "decisional"?
entrepreneur
disturbance handler
→ liaison
resource allocator
negotiator
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #93
Topic: 01-18 Managerial Roles
94. A middle manager that has to stop everything to deal with a plumbing problem is acting as a(n):
Entrepreneur

→ Disturbance handler
Liaison
Resource allocator
Negotiator
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #94
Topic: 01-18 Managerial Roles
95. A manager who chooses inappropriate goals, but makes good use of resources to pursue these goals is said to have:

Full file at />

Page 15 of 22

→

low efficiency | high effectiveness
high efficiency | low effectiveness
low efficiency | low effectiveness
high efficiency | high effectiveness
all of these choices are incorrect

Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use

Multiple Choice Question
resources to achieve organizational goals.
question #95
Topic: 01-02 Achieving High Performance: A Managers Goal
96. Which level of manager focuses on the specific activities involved in the day-to-day production of goods and services?
CEO
top managers
middle managers
→ first-line managers
all of these choices are correct
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #96
Topic: 01-10 Levels of Management
Test
Bank
for
Essentials
of
Contemporary
Management
5th
Canadian
Edition by Jones
97. Which level of manager is responsible for the effective management of organizational resources?
CEO

Full file at />top managers
→ middle managers
first-line managers
all of these choices are correct
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #97
Topic: 01-10 Levels of Management
98. Which level of manager would decide how employees should be organized to allow for the best use of resources?
CEO
top managers
→ middle managers
first-line managers
all of these choices are correct
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #98
Topic: 01-10 Levels of Management
99. Which level of manager has cross-departmental responsibilities?
department heads
→ top managers
middle managers

first-line managers
all of these choices are correct
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #99
Topic: 01-10 Levels of Management
100.A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization
achieves is known as:
efficiency
effectiveness
→
organizational performance
strategy
planning

Full file at />

Page 16 of 22

Multiple Choice Question
question #100

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use

resources to achieve organizational goals.
Topic: 01-02 Achieving High Performance: A Managers Goal
101.In order to increase sales of a particular product, the president of Brick Brewing Co. made a number of decisions
concerning what organizational goals to pursue, what actions to take, and how to use the company's resources to achieve
its goals. This is an example of:
strategizing
→
empowering
organizing
motivating
structuring
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #101
Topic: 01-05 Planning
102.When the vice-president of finance compares the current financial statement to the budget, in which function is he or she
engaged?
controlling
→
planning
organizing
Test
Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones
leading
Full file at />motivating
Accessibility: Keyboard Navigation

Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #102
Topic: 01-08 Controlling
103.When the vice-president of sales establishes a formal system of task and reporting relationships within their department,
in which function is he or she engaged?
controlling
planning
organizing
→
leading
motivating
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #103
Topic: 01-06 Organizing
104.Top managers spend most of their time on:
Leading and Controlling
Planning and Organizing
→
Organizing and Controlling
Planning and Leading
Leading and Organizing

Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #104
Topic: 01-10 Levels of Management
105.Management is the ________, __________, __________, and ___________ of resources to achieve goals effectively and
efficiently.
planning, directing, organizing, leading
planning, organizing, leading, controlling
→
planning, controlling, directing, organizing
planning, controlling, leading, directing
planning, directing, controlling, leading
Multiple Choice Question
question #105

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic


Page 17 of 22

Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
resources to achieve organizational goals.
Topic: 01-01 What Is Management?

106.The four essential managerial functions are:
→ planning, organizing, leading, and controlling
planning, organizing, demonstrating, and controlling
planning, strategizing, demonstrating, and controlling
planning, empowering, organizing, and controlling
planning, leading, controlling, and empowering
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Multiple Choice Question
explain how managers abilities to handle each one affect organizational performance.
question #106
Topic: 01-04 Managerial Tasks and Activities
107.An example of a resource is:
people
machinery
raw material
skills
all of these choices are correct
→
Accessibility: Keyboard Navigation
Test Bank for Essentials of Contemporary Management 5th Canadian EditionDifficulty:
by JonesEasy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Full file at />Multiple Choice Question
resources to achieve organizational goals.
question #107
Topic: 01-01 What Is Management?

108.According to Mintzberg, managers play all of the following when assuming interpersonal roles:
Entrepreneur
Disturbance handler
Resource allocator
Negotiator
None of these choices are correct.
→
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #108
Topic: 01-18 Managerial Roles
109.Which of the following help new employees learn the values, norms, and culture of the organization?
Rites of passage and integration
Material symbols
Rites of enhancement
Stories and language
All of these choices are correct
→
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Multiple Choice Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #109
Topic: 01-15 Organizational Culture
110.Collections of people who work together and coordinate their actions to achieve goals are known as:

organizations
→
managers
roles
management
empowerment
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Multiple Choice Question
resources to achieve organizational goals.
question #110
Topic: 01-01 What Is Management?
111._________ are responsible for supervising the use of resources in an organization to ensure that goals are achieved.
Controllers
Employees
Self-managed teams
Managers
→

Full file at />

Page 18 of 22

Strategists
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use

Multiple Choice Question
resources to achieve organizational goals.
question #111
Topic: 01-01 What Is Management?
112.Which type of organization generates not-for-profit revenue?
Traditional business
Social purpose business and social ventures
Social enterprises
→
Non-profit or charities
All of these choices are correct
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Multiple Choice Question
resources to achieve organizational goals.
question #112
Topic: 01-01 What Is Management?
113.Which type of managers would require the least technical skills?
middle managers
first-line managers
supervisors
Test
Bank
for Essentials of Contemporary Management 5th Canadian Edition by Jones
hourly
workers
top managers
→

Full file at />
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #113
Topic: 01-17 Managerial Skills
114.When the top manager empathizes with his employees, he is demonstrating that he possesses ________ skills.
human
→
conceptual
technical
negotiating
organizing
Accessibility: Keyboard Navigation
Difficulty: Difficult
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #114
Topic: 01-17 Managerial Skills
115.The ability to analyze and diagnose a situation and to distinguish between cause and effect is known as:
human skills
conceptual skills
→
technical skills

negotiating skills
organizing skills
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #115
Topic: 01-17 Managerial Skills
116.The ability to understand, alter, lead, and control the behaviour of other individuals is known as:
human skills
→
conceptual skills
technical skills
negotiating skills
organizing skills
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #116
Topic: 01-17 Managerial Skills

Full file at />

Page 19 of 22

117.An analyst who prepares the cash forecast for the department using Microsoft Excel is exemplifying:
human skills
abstract skills
technical skills
→
negotiating skills
interpersonal skills
Accessibility: Keyboard Navigation
Difficulty: Moderate
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
question #117
Topic: 01-17 Managerial Skills
118.________ are the job-specific knowledge and techniques that are required to perform an organizational role.
Human skills
Conceptual skills
Technical skills
→
Negotiating skills
Organizing skills
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Multiple Choice Question
perform.
Test Bank for Essentials of Contemporary Management 5th Canadian
Edition by Jones

question #118
Topic: 01-17 Managerial Skills
119.A top management team is composed of all but which of the following managers?
Full file at />CEO
President
Vice-president(s)
Heads of departments
Supervisors
→
Accessibility: Keyboard Navigation
Difficulty: Easy
Gradable: automatic
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Multiple Choice Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #119
Topic: 01-10 Levels of Management
120.What sets managers apart from other people in organizations? Using examples, show how managers can utilize the
resources of the organization to efficiently and effectively achieve organizational goals.

Explanation:

Managers are responsible for directly supervising the work of other groups (other managers and/or nonmanagerial
employees) within an organization. They must use the resources of the organizations, including human resources, physical
machinery, raw materials, information, skills and financial capital efficiently and effectively to accomplish organizational
goals. Resources are used efficiently when managers minimize their use in production such that customers can afford to
purchase the good or service. Resources are used effectively when they are put toward accomplishing an appropriate goal
that results in producing goods and services that customers want to buy, thereby giving the organization a competitive
advantage. An example of efficiency is when McDonalds develops an innovative deep fryer that uses 30% less oil and
speeds up the cooking of French fries. An example of effectiveness is when McDonalds decided to expand its products to

include breakfast food and hence increased the number of customers.
Difficulty: Moderate
Gradable: manual
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Short Answer Question
resources to achieve organizational goals.
question #120
Topic: 01-01 What Is Management?
121.Discuss how managers affect organizational performance.

Explanation:

Organizations exist to provide goods and services that customers' desire. Organizational performance is how efficiently
and effectively managers use resources to satisfy customers and achieve organizational goals. Efficiency is a measure of
how well resources are used to achieve a goal. Organizations increase their efficiency when managers reduce the amount
of resources or time needed to produce a given amount of goods. A manager's responsibility is to ensure that an
organization and its members perform all the activities that are needed to provide goods and services to customers as
efficiently as possible. Effectiveness is a measure of the appropriateness of the goals selected by managers. Effectiveness
is measured by the degree to which an organization has achieved its goals. Managers strive to make decisions that are both
effective and efficient.

Full file at />

Page 20 of 22

Difficulty: Moderate
Gradable: manual
Learning Objective: 01-01 Describe what management is, what managers do, and how managers use
Short Answer Question
resources to achieve organizational goals.

question #121
Topic: 01-02 Achieving High Performance: A Managers Goal
122.Identify and describe the four essential managerial functions.

Explanation:

The four functions of management are planning, organizing, leading, and controlling. Planning refers to the identification
and the selection of appropriate goals and courses of action (strategy); organizing refers to the structuring of working
relationships in a way that allows organizational members to work together to achieve organizational goals; leading refers
to the articulation of a clear vision and the energizing and enabling of organizational members so that they understand the
part they play in achieving organizational goals; and controlling refers to the evaluation of how well an organization is
achieving its goals, and the engagement in actions to maintain or improve performance when standards are not met.
Difficulty: Moderate
Gradable: manual
Learning Objective: 01-02 Distinguish among planning, organizing, leading, and controlling, and
Short Answer Question
explain how managers abilities to handle each one affect organizational performance.
question #122
Topic: 01-04 Managerial Tasks and Activities
123.Identify and discuss the primary responsibilities of the three levels of management.

Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones
Explanation:

Full file at />
The three levels of management are first-line managers, middle managers, and top managers. First-line managers are
responsible for the daily supervision, training and performance appraisal of nonmanagerial employees. Middle managers
are responsible for monitoring the forces in the task environment, finding the best way to use resources to achieve
organizational goals and supervise first-line managers. Top managers monitor the threats and opportunities in the general
environment, set the vision and mission, establish organizational goals, develop strategy to achieve the goals, decide how

departments should interact, and monitor the performance of middle managers. They are accountable for the entire
organization.
Difficulty: Moderate
Gradable: manual
Learning Objective: 01-03 Differentiate among the types and levels of management, and understand
Short Answer Question
the responsibilities of managers at different levels in the organizational hierarchy.
question #123
Topic: 01-10 Levels of Management
124.Mintzberg described ten managerial roles that managers play within the organization. Identify these ten specific roles and
give an example of each.

Explanation:

1. Figurehead; 2. Leader; 3. Liaison; 4. Monitor; 5. Disseminator; 6. Spokesperson; 7. Entrepreneur; 8. Disturbance
handler; 9. Resource allocator; and 10. Negotiator. Examples will vary. See the answer to question 125 for more detail.
Difficulty: Moderate
Gradable: manual
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Short Answer Question
perform.
question #124
Topic: 01-18 Managerial Roles
125.Mintzberg grouped ten major roles that managers play into three broad categories-interpersonal, informational, and
decisional. Discuss one of these categories in detail including the specific roles found in this category.

Explanation:

The first broad category is interpersonal roles. Interpersonal roles are those assumed to effectively coordinate
organizational employees and provide direction and supervision. As a figurehead, the manager symbolizes an organization

and what it seeks to achieve. As a leader, the manager encourages subordinates to perform through his or her power
obtained from formal authority and personal behaviour. In the liaison role, managers coordinate activities of people inside
and outside the organization. Informational roles are the second broad category. Informational roles are associated with
the tasks necessary to obtain and transmit information. As a monitor, the manager analyzes information from internal and
external environments. In the disseminator role, the manager transmits information to others in the organization to
influence attitudes and behaviour. In the spokesperson role, a manager promotes the organization to positively influence
the way people inside and outside the organization respond to it. Decisional roles, the last broad category, are associated
with the methods managers use to plan strategy and use resources. In the entrepreneurial role, the manager decides which
projects to initiate and how to invest resources. As a disturbance handler, a manager handles an unexpected event that
threatens the organization. As a resource allocator, the manager decides how to allocate people and resources. In the
negotiator role, a manager negotiates solutions between people and groups.

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Page 21 of 22

Difficulty: Moderate
Gradable: manual
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Short Answer Question
perform.
question #125
Topic: 01-18 Managerial Roles
126.According to the text, the utilization of conceptual, interpersonal, and technical skills depends on the manager's position in
the hierarchy. Discuss.

Explanation:

As managers travel up the hierarchy, they engage in more planning and organizing functions which rely heavily on
conceptual skills. Middle managers tend to use interpersonal skills to a greater degree than top management because they

directly supervise and motivate first line managers, and are accountable to top managers. Middle managers are primarily
responsible for coordinating resources to implement goals set by top managers, i.e., organizing and therefore must possess
a balance of all three sets of skills, while first line managers utilize interpersonal and technical skills (specialized jobrelated knowledge) when they motivate and train nonmanagerial employees.
Difficulty: Difficult
Gradable: manual
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Short Answer Question
perform.
question #126
Topic: 01-17 Managerial Skills
127.Identify and discuss three of the "interpersonal skills" that a good manager needs to possess. For each, give a realistic
Test Bank
Essentials
Management
5th Canadian Edition by Jones
business example
of howfor
a manager
couldof
useContemporary
each of these three
skills.

Full file at />Explanation:

Interpersonal skills include:
1. understand (empathizing, valuing differences, sensitivity, listening)
2. altering (influencing people to change)
3. leading (motivating, challenging)
4. controlling the behaviours or other individuals and groups. Examples will vary.

Difficulty: Moderate
Gradable: manual
Learning Objective: 01-05 Distinguish among the kinds of managerial skills and roles that managers
Short Answer Question
perform.
question #127
Topic: 01-17 Managerial Skills
128.Discuss how organizational culture affects managerial behavior in planning, organizing, leading and controlling.

Explanation:

The way managers perform their management functions influences the kind of culture that develops in an organization.
Innovative cultures give rise to participatory decision-making, while conservative cultures tend to have top-down, formal
planning mechanisms; Innovative cultures yield organic flexible and flat structures while conservative tend to have a welldefined hierarchy of authority; innovative managers lead by example, while conservative managers rely on rigid MBO
and constant monitoring; Innovative cultures rely on Clan control and conservative organizational cultures rely on
Bureaucratic systems of control.
Difficulty: Moderate
Gradable: manual
Short Answer Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #128
Topic: 01-15 Organizational Culture
129.Discuss the impact of values and attitudes on managerial behaviour.

Explanation:

The terminal and instrumental values that managers hold, influence the way they engage in their daily activities. Several
of the terminal values listed in Figure 1.6 seem to be especially important for managers- such as a sense of
accomplishment (a lasting contribution), equality (brotherhood, equal opportunity for all), and self-respect (self-esteem).
A manager who thinks a sense of accomplishment is of paramount importance might focus on making a lasting

contribution to an organization by developing a new product that can save or prolong lives, as is true of managers at
MaRS (an innovation hub that's dedicated to making our work and learning, health, and energy systems more receptive to
innovative new ideas, products, and companies), or by mentoring a new start-up. A manager who places equality at the
top of his or her list of terminal values may be at the forefront of an organization's efforts to support, provide equal
opportunities to, and capitalize on the many talents of an increasingly diverse workforce.
Other values are likely to be considered important by many managers, such as a comfortable life (a prosperous life), an
exciting life (a stimulating, active life), freedom (independence, free choice), and social recognition (respect, admiration).

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Page 22 of 22

The relative importance that managers place on each terminal value helps explain what they are striving to achieve in their
organizations and what they will focus their efforts on.
Several of the instrumental values listed in Figure 1.6 seem to be important modes of conduct for managers, such as being
ambitious (hardworking, aspiring), broad-minded (open-minded), capable (competent, effective), responsible
(dependable, reliable), and self-controlled (restrained, self-disciplined). Moreover, the relative importance a manager
places on these and other instrumental values may be a significant determinant of actual behaviours on the job. A manager
who considers being imaginative (daring, creative) to be highly important, for example, is more likely to be innovative
and take risks than is a manager who considers this to be less important (all else being equal). A manager who considers
being honest (sincere, truthful) to be of paramount importance may be a driving force for taking steps to ensure that all
members of a unit or organization behave ethically.
All in all, managers' value systems signify what managers as individuals are trying to accomplish and become in their
personal lives and at work. Thus managers' value systems are fundamental guides to their behaviour and efforts at
planning, leading, organizing, and controlling.
Difficulty: Difficult
Gradable: manual
Short Answer Question
Learning Objective: 01-04 Understand how organizational culture affects managerial behaviour.
question #129

Topic: 01-11 The Impact of Values and Attitudes on Managerial Behaviour and Organizational Culture

Test Bank for Essentials of Contemporary Management 5th Canadian Edition by Jones
Full file at />
Full file at />