Test bank for LOOK 2nd canadian edition by adler

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file Chapter
at />1-A First Look at Interpersonal Communications
MULTIPLE CHOICE
1. What happened to the children in Frederick II of Germany’s parenting experiment?
a. They became great communicators.
b. They died from lack of human communication.
c. They developed superior nonverbal communication.
d. They found increased sadness in their homes because of poor communication.
ANS: B

PTS: 1

REF: p. 4

BLM: Remember

2. What did Emperor Frederick II of Germany hope to determine by conducting an experiment with
children and their foster parents?
a. which language they would speak
b. how they could survive on their own
c. how parents can teach communication
d. how the parenting styles of foster and biological parents compare
ANS: A

PTS: 1

REF: p. 4

BLM: Remember

3. What was the most significant deficit found in the “Wild Boy of Aveyron?”
a. social skills
b. language skills
c. physical coordination
d. sense of human identity
ANS: D

PTS: 1

REF: p. 4

BLM: Remember

4. What is the main source of a sense of identity?
a. self-reflection
b. genetic inheritance
c. cultural background
d. interaction with others
ANS: D

PTS: 1

REF: p. 4

BLM: Remember

5. How are identity and communication related?
a. People control communication with our identity.
b. People are drawn to communicators who test and challenge our identity.
c. People take aspects of others’ identities as our own through communication.

d. People gain an idea of who we are from the way others communicate with us.
ANS: D

PTS: 1

REF: p. 4

BLM: Remember

6. What social needs do people strive to fulfill by communicating?
a. identity and physical
b. control and affection
c. talking and listening
d. self-esteem and self-actualization
ANS: B

PTS: 1

REF: p. 5

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-1

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications

Adler/Rolls LOOK 2Ce Test Bank
7. Many studies have researched happiness. Which factor is linked with happiness?
a. a satisfying job
b. health and fitness
c. positive interactions with others
d. standard of living and lifestyle
ANS: C

PTS: 1

REF: p. 5

BLM: Remember

8. Which statement best describes interpersonal relationships?
a. Most people are very successful at managing their interpersonal relationships.
b. Most people are satisfied with their interpersonal relationships
c. Most people are not very successful at managing their interpersonal relationships.
d. Most people are not satisfied with their interpersonal relationships.
ANS: C

PTS: 1

REF: p. 5

BLM: Remember

9. What do some theorists claim is the most important reason for fulfillment and emotional well-being?
a. career fulfillment
b. physical fitness

c. social popularity
d. positive relationships
ANS: D

PTS: 1

REF: p. 5-6

BLM: Remember

10. The Conference Board of Canada identified a set of characteristics required for success in the
workplace. Which characteristic was identified by the Conference Board of Canada?
a. willingness to work extra hours
b. strong work ethic
c. technical competence
d. positive attitudes and behaviours toward others
ANS: D

PTS: 1

REF: p. 6

BLM: Remember

11. Psychologist Abraham Maslow arranged human needs on a hierarchy. According to Maslow, which
statement best describes the most basic (lowest level) need in the hierarchy?
a. It is the fundamental need of self-actualization.
b. The nature of this need differs from person to person.
c. It needs to be satisfied before people are concerned with other needs.
d. It is generated by other people in interpersonal communication.

ANS: C

PTS: 1

REF: p. 6

BLM: Remember

12. Why is Maslow’s hierarchy of needs important to the study of interpersonal communication?
a. Communication can help people meet each of the needs.
b. Communication is one of the needs in the hierarchy.
c. People can’t understand their needs without communication.
d. Maslow considered the need for communication as the sixth “hidden” need.
ANS: A

PTS: 1

REF: p. 6

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-2

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank

13. According to Maslow’s hierarchy, what is the most fundamental need?
a. esteem
b. physical
c. safety
d. social
ANS: B

PTS: 1

REF: p. 6

BLM: Remember

14. Jessica sends an email to her Member of Parliament to communicate her concerns about an issue.
What is Jessica’s action an example of?
a. linear communication
b. interactive communication
c. interpersonal communication
d. transactional communication
ANS: A

PTS: 1

REF: p. 6-7

BLM: Higher order

15. What needs to occur in order for communication to take place between two people?
a. They must be in close proximity to each other.
b. They must experience similar environments.

c. There must be minimal external and psychological noise.
d. They must be sending and receiving some type of message.
ANS: D

PTS: 1

REF: p. 6-7

BLM: Remember

16. Bart and Monique meet in the cafeteria and talk about the concerns they have with a client of theirs at
the youth club. What is NOT likely to occur in their discussion?
a. noise
b. encoding
c. linear communication
d. transactional communication
ANS: C

PTS: 1

REF: p. 6-8

BLM: Higher order

17. What is a person doing when he/she carefully plans the words he/she will use to avoid offending
someone?
a. decoding
b. encoding
c. providing feedback
d. reducing physiological noise

ANS: B

PTS: 1

REF: p. 6

BLM: Higher order

18. Scott needs to provide feedback to Stephanie on her performance as a nursing student on placement at
a long-term care facility. Scott is very careful in how he words his feedback so he doesn’t offend or
discourage Stephanie. What is Scott doing?
a. encoding
b. decoding
c. linear communication
d. transactional communication
ANS: A

PTS: 1

REF: p. 7

Copyright © 2015 Nelson Education Limited

BLM: Higher order

1-3

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler

Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
19. What is someone doing when they decode?
a. putting thoughts into words
b. interpreting particularly obscure messages
c. choosing the appropriate way to send messages
d. making sense out of the messages sent by others
ANS: D

PTS: 1

REF: p. 6

BLM: Remember

20. Jonah, a Police Sergeant, decides that the new police officer didn’t mean to insult him by using slang.
What has Jonah just done?
a. encoded
b. decoded
c. metacommunicated
d. self-monitored
ANS: B

PTS: 1

REF: p. 6

BLM: Higher order

21. Which of the following best defines the meaning of the “environments” that communicators occupy?

a. the social systems in which they communicate
b. the physical locations in which they communicate
c. the space that they require to communicate effectively
d. the fields of experience that affect how they understand others’ behaviour
ANS: D

PTS: 1

REF: p. 7

BLM: Remember

22. Which term is similar in meaning to decoding?
a. channeling
b. interpreting
c. cognitive complexity
d. linear communication
ANS: B

PTS: 1

REF: p. 7

BLM: Remember

23. What are two friends likely doing while they are communicating?
a. primarily sending messages
b. primarily receiving messages
c. taking turns sending and receiving messages
d. sending and receiving messages at the same time

ANS: D

PTS: 1

REF: p. 7

BLM: Remember

24. Which term is defined as “the fields of experience that affect how a communicator understands
another’s behaviour?”
a. decoding
b. empathy
c. encoding
d. environment
ANS: D

PTS: 1

REF: p. 7

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-4

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications

Adler/Rolls LOOK 2Ce Test Bank
25. Which of the following describes “noise” in the communication process?
a. more than one communicator talking at a time
b. nonverbal behaviours that hinder communication
c. any force that interferes with effective communication
d. a communication channel that interferes with the clear flow of communication
ANS: C

PTS: 1

REF: p. 7-8

BLM: Higher order

26. A jet flying low overhead interferes with your conversation with a friend. What is this an example of?
a. noise
b. feedback
c. external disruption
d. transactional disruption
ANS: A

PTS: 1

REF: p. 7-8

BLM: Higher order

REF: p. 7-8

BLM: Higher order

27. What is a channel for communication?
a. walking
b. gesturing
c. self-talk
d. self-awareness
ANS: B

PTS: 1

28. Which element is included in the transactional communication model?
a. relational
b. linear
c. environment
d. noise
ANS: C

PTS: 1

REF: p. 7-8

BLM: Remember

29. What are the three types of noise that can hinder communication?
a. internal, external, and transactional
b. linear, interactional, and transactional
c. external, physiological, and psychological
d. sociological, physiological, and psychological
ANS: C

PTS: 1

REF: p. 8

BLM: Remember

REF: p. 8

BLM: Higher order

30. What is an example of physiological noise?
a. cars driving by your home
b. a headache
c. fear of this afternoon’s test
d. feeling happy about tonight’s date
ANS: B

PTS: 1

Copyright © 2015 Nelson Education Limited

1-5

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
31. Peter is trying to explain how to complete a complex police report to a new trainee. He is having
trouble focusing because he feels like he might be coming down with the flu. What type of noise is this

an example of?
a. external noise
b. physiological noise
c. psychological noise
d. environmental noise
ANS: B
PTS. 1
PTS: 1

REF: p. 8

BLM: Higher order

32. Anuk tells a joke in economics class and the class laughs uproariously. Encouraged by this response,
Anuk tells the joke in his Canadian Studies class later that afternoon, and no one laughs. What
communication principle does this scenario illustrate?
a. Communication is irreversible.
b. Communication is unrepeatable.
c. More communication is not always better.
d. Communication can be intentional or unintentional.
ANS: B

PTS: 1

REF: p. 9-11

BLM: Higher order

33. Day after day, Jeff and Simon argue about where they will go for the Christmas holidays. It seems that
the more they try to resolve the problem, the more irritable and distant they become. What

communication misconception does this scenario illustrate?
a. Meanings are not in words.
b. It is impossible not to communicate.
c. More communication is always better.
d. Communication can be intentional or unintentional.
ANS: C

PTS: 1

REF: p. 9-11

BLM: Higher order

34. Which statement best describes the outcome of a miscommunication or of a communication
breakdown?
a. The communication is only verbal.
b. The communication is one way.
c. The communication has ended.
d. The communication is unsatisfying.
ANS: D

PTS: 1

REF: 9-10

BLM: Higher order

REF: p. 10

BLM: Higher order

35. What is common in almost all interactions?
a. a proximity and temporal dimension
b. a kinetic and geographical dimension
c. a content and relational dimension
d. a semantic and syntactic dimension
ANS: C

PTS: 1

Copyright © 2015 Nelson Education Limited

1-6

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
36. Which statement best describes the relational dimensions of a message?
a. They deal with emotional needs.
b. They are expressed verbally.
c. They communicate the nature of the relationship.
d. They communicate how each party feels about himself or herself in the relationship.
ANS: C

PTS: 1

REF: p. 10

BLM: Remember

37. What are the two dimensions included in the majority of interpersonal messages?
a. content and relational
b. defensive and supportive
c. semantic and syntactic
d. verbal and contextual
ANS: A

PTS: 1

REF: p. 10

BLM: Remember

38. James and Dan are in an intimate relationship together. Using a demanding tone of voice, James tells
Dan that it is his turn to do the dishes. What type of message is James sending to Dan?
a. content
b. relational
c. impersonal
d. inappropriate
ANS: B

PTS: 1

REF: p. 10

BLM: Higher order

39. What is the best thing to do when you are unsure of the relational dimension of a message?

a. Accept the verbal statement at face value.
b. Interpret the nonverbal behaviour.
c. Describe the behaviour and ask what it means.
d. Go back to the content dimension of the message to find meaning.
ANS: C

PTS: 1

REF: p. 10

BLM: Higher order

40. In a demanding tone of voice, your nursing supervisor says “It’s your turn to fill the medical supplies.”
What should a person do to clarify the relational dimension of her message?
a. Tell your supervisor how defensive she sounds.
b. Ask your colleague to explain the real problem.
c. Point out the tone of voice and ask if your supervisor if she is upset with you.
d. Negotiate other ways of dealing with the medical supply problem which may lead to a
discussion of the real problem.
ANS: C

PTS: 1

REF: p. 10

BLM: Higher order

41. Val, a nurse, feels embarrassed when she gets an angry response after asking a doctor she is working
with at the hospital a question. She apologizes profusely and believes she has done something wrong.
What communication misconception best explains the error in Val’s thinking?

a. Meanings are in words.
b. A single event causes another’s reaction.
c. Communication can solve all problems.
d. Successful communication always involves shared understanding.
ANS: B

PTS: 1

REF: p. 11

Copyright © 2015 Nelson Education Limited

BLM: Higher order

1-7

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
42. Which of the following is the best example of interpersonal communication?
a. Rich invites the team to a party.
b. Trent pleads for the class to vote.
c. Rhonda asks Jane about her sick child.
d. Gurpreet asks a clerk about a sweater she wants to buy.
ANS: C

PTS: 1

REF: p. 11-13

BLM: Higher order

43. Which characteristics best describe interpersonal relationships?
a. unique and independent
b. rewarding and replaceable
c. irreplaceable and relatively scarce
d. high disclosure and relatively common
ANS: C

PTS: 1

REF: p. 11-13

BLM: Remember

44. What are some of the characteristics that make relationships more interpersonal than impersonal?
a. intrinsic rewards and proximity
b. scarcity, disclosure and intimacy
c. higher levels of self-disclosure and intimacy
d. uniqueness, irreplaceability, and interdependence
ANS: D

PTS: 1

REF: p. 12-13

BLM: Remember

45. Which statement best characterizes interpersonal relationships?
a. They develop unique qualities.
b. They are generally similar to one another.
c. They have more relational talk than content talk.
d. It is desirable to have more of them than impersonal relationships.
ANS: A

PTS: 1

REF: p. 12-13

BLM: Higher order

46. Which statement best describes impersonal relationships?
a. Most relationships are impersonal.
b. Impersonal communication plays an important role in our lives.
c. It is desirable to communicate impersonally as much of the time as possible.
d. Our closest relationships have a relatively stable amount of impersonal communication
over time.
ANS: B

PTS: 1

REF: p. 12-13

BLM: Remember

47. According to research, which statement best describes mediated communication?
a. It enhances both the quantity and quality of interpersonal communication.
b. It diminishes both the quantity and quality of interpersonal communication.

c. It enhances the quantity but decreases the quality of interpersonal communication.
d. It enhances the quality but decreases the quantity of interpersonal communication.
ANS: A

PTS: 1

REF: p. 13-16

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-8

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
48. Why does mediated communication enhance interpersonal communication?
a. The messages are leaner, allowing people who are busy to communicate effectively.
b. Technology is becoming more affordable, providing more people with access.
c. Mediated communication eliminates the distractions of nonverbal responses.
d. The asynchronous nature of email allows people to communicate across widespread time
zones.
ANS: D

PTS: 1

REF: p. 13-16

BLM: Remember

49. As it relates to mediated communication, what does the term “leaner messages” mean?
a. Mediated messages lack nonverbal cues.
b. Mediated messages tend to use a simple vocabulary.
c. Mediated messages are generally much briefer than face-to-face messages.
d. Mediated messages tend to be more superficial and lacking in detail than face-to-face
messages.
ANS: A

PTS: 1

REF: p. 15

BLM: Remember

50. Why did Steve Jobs, co-founder of Apple, suggest that personal computers be renamed “interpersonal
computers”?
a. Some users have exchanged interpersonal relationships for computer use.
b. Computers have advanced to the point that they function as a companion or friend to some
users.
c. Using computer mediated communication forces us to be more precise in our interpersonal
messages.
d. Computer mediated communication can enhance the quantity and quality of interpersonal
relationships.
ANS: D

PTS: 1

REF: p. 15

BLM: Remember

51. According to the text, what is a challenge when using mediated communication?
a. distraction
b. leaner messages
c. technological difficulties
d. deficient self-disclosure
ANS: B

PTS: 1

REF: p. 15-16

BLM: Remember

52. According to research, how do competent communicators achieve effectiveness?
a. They give lots of feedback.
b. They adjust their behaviours to the person and situation.
c. They use an appropriate balance of seriousness and humour.
d. They consistently use the same types of behaviour in a wide variety of situations.
ANS: B

PTS: 1

REF: p. 16-20

BLM: Remember

53. Samantha, a social service worker, has been praised for her ability to connect with senior clients;
however, she struggles to make meaningful connections with youth. What does this demonstrate?
a. There is no ideal way to communicate.
b. Communication competence is relational.
c. Communication competence can be learned.
d. Communication competence is relational.
ANS: D

PTS: 1

REF: p. 16-17

Copyright © 2015 Nelson Education Limited

BLM: Higher order
1-9

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
54. You want to let a close friend know how much she/he means to you in a way that is sincere and
doesn’t embarrass either of you. Using the characteristics of communication competence, what is the
best approach to achieve your goal?
a. Follow the methods that you saw another friend use successfully.
b. Avoid sending any message until you are sure it will be well received.
c. Follow the methods you used successfully with others in the past as closely as possible.
d. Consider a variety of alternatives, choosing the one that you think will be most successful.
ANS: D

PTS: 1

REF: p. 16-20

BLM: Higher order

55. What is characteristic of the behaviour of effective communicators?
a. They have a wide range of behaviours from which to choose.
b. They exhibit behaviours that are predictable by their partners.
c. They exhibit unique behaviours more often than less effective communicators.
d. They have a consistent set of a few best communication behaviours they can draw upon as
needed.
ANS: A

PTS: 1

REF: p. 16-20

BLM: Remember

56. Carter was recently promoted to a supervisor position at the counselling centre he has worked at for
the past 10 years. He now supervisors his former colleagues and he has found that both his
communication with his former colleagues and their communication with him has changed. Which
communication characteristic does this demonstrate?
a. Communication competence is situational.
b. Communication competence can be learned.
c. Communication competence is relational.
d. There is no ideal way to communicate.
ANS: C

PTS: 1

REF: p. 16-17

BLM: Higher order

57. There are three factors that influence a person’s decisions about what communication skills to use in a
particular situation in order to be effective. What are these factors?
a. empathy, knowledge of the other person, and situation
b. communication context, the goal, and knowledge of the other person
c. communication context, the other person’s mood, and self- monitoring.
d. empathy, the goal, and cognitive complexity
ANS: B

PTS: 1

REF: p. 19

BLM: Remember

58. What sequence of stages would you expect to move through when learning a new communication
behaviour?
a. awareness, awkward, skillfulness, integration
b. awkward, integration, skillfulness, awareness
c. awareness, initiation, skillfulness, competence
d. initiation, skillfulness, competence, awareness
ANS: A

PTS: 1

REF: p. 19

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-10

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
59. What is a characteristic of integrated communicators?
a. a greater degree of sociability
b. a conscious focus on communicating effectively
c. exposure to a wide range of communication styles
d. communicating competently without constant self-monitoring
ANS: D

PTS: 1

REF: p. 19

BLM: Higher order

60. Why are integrated communicators able to express themselves in skillful ways with little effort?
a. They have had more experience.
b. Their communication is a self-conscious act.

c. Effective behaviour has become an unconscious habit.
d. The skills they use are basic elements of interpersonal communication.
ANS: C

PTS: 1

REF: p. 19

BLM: Higher order

61. Which term can be described as the ability to construct a variety of different frameworks for viewing
an issue?
a. cognitive complexity
b. communication competence
c. metacommunicating
d. perceptual pluralism
ANS: A

PTS: 1

REF: p. 20

BLM: Remember

62. Jane, your best friend, seems angry with you. At first you wonder if you have done something to upset
her. Then you think about how stressed she has been with work, and then you consider that perhaps
she isn’t angry at all, perhaps you have been overly sensitive. What are you displaying?
a. empathy
b. self-monitoring
c. cognitive complexity

d. commitment
ANS: C

PTS: 1

REF: p.19-20

BLM: Higher order

63. What is a person doing when he/she pays attention to his/her behaviour in relationships?
a. controlling
b. integrating
c. self-monitoring
d. ego-centric behaviour
ANS: C

PTS: 1

REF: p. 20

BLM: Remember

64. Marcus believes that he has a great sense of humour. He makes offensive jokes at work regularly; he is
unaware that many of his colleagues are uncomfortable with his jokes. What is Marcus demonstrating?
a. high cognitive complexity
b. high self-monitoring
c. low self-monitoring
d. low empathy
ANS: C

PTS: 1

REF: p. 19-20

Copyright © 2015 Nelson Education Limited

BLM: Higher order

1-11

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
65. Kim is volunteering as a nurse for three months in an African country. What mindful strategy she
should use to be more effective in her intercultural communication?
a. active engagement
b. ambiguity
c. direct communication
d. passive observation
ANS: D

PTS: 1

REF: p. 22

BLM: Remember

66. Steve has taken a job as a police officer in remote northern town close to a First Nations community.

He is surprised that many of the First Nations people he talks to do not make eye contact with him. He
recognizes that this is a cultural difference and he decides that in order to be more effective at his job
he needs to learn more about the people he will be working with. What is this an example of?
a. open mindedness
b. tolerance for ambiguity
c. motivation
d. empathy
ANS: C

PTS: 1

REF: p. 21-22

BLM: Higher order

67. Why is tolerance for ambiguity an important quality for intercultural competence?
a. Without it one is closed-minded.
b. There is more than one right way to do things.
c. Many messages in other cultures are equivocal.
d. We need to be open-minded to the ways of others.
ANS: C

PTS: 1

REF: p. 22

BLM: Higher order

68. Nancy is highly committed to her employer and takes great pride in her work. She has worked for the
same company for 35 years. She works long hours and appreciates a top-down management style.

What generation does Nancy belong to?
a. baby-boomers
b. Generation X
c. Generation Y
d. veterans
ANS: D

PTS: 1

REF: p. 23

BLM: Higher order

TRUE/FALSE
1. An international study conducted with university students found that when some students went 24
hours without using their cellphone, going on Facebook, texting, emailing, etc. they experienced
symptoms similar to drug addiction withdrawal.
ANS: T

PTS: 1

REF: p. 1

BLM: Remember

2. According to a study by a University of British Columbia Ph.D. candidate on the effects of isolation, it
is hard to escape spiritual and emotional darkness.
ANS: T

PTS: 1

REF: p. 3

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-12

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
3. In a story at the beginning of Chapter 1, King Frederick II of Germany’s experiment was inhumane
because he wouldn’t let nurses bathe or wash the children.
ANS: F

PTS: 1

REF: p. 4

BLM: Remember

4. In the story in Chapter 1, King Frederick II took babies away from their parents in order to teach them
to speak the Hebrew language.
ANS: F

PTS: 1

REF: p. 4

BLM: Remember

5. Communication is so important that its quantity and quality can affect physical health.
ANS: T

PTS: 1

REF: p. 4

BLM: Remember

6. The absence of communication can affect physical health in extremely negative ways.
ANS: T

PTS: 1

REF: p. 4

BLM: Remember

7. Divorced people have about the same life expectancy as married people.
ANS: F

PTS: 1

REF: p. 4

BLM: Remember

8. Socially isolated people are much more likely to die prematurely than those with strong social ties.
ANS: T

PTS: 1

REF: p. 4

BLM: Remember

9. Socially isolated people compensate effectively for their lack of communication so that their longevity
rates are about the same as those of people with strong social ties.
ANS: F

PTS: 1

REF: p. 4

BLM: Remember

10. We learn who we are through communicating.
ANS: T

PTS: 1

REF: p. 4

BLM: Remember

11. Pleasure is one of the social needs identified by researchers.

ANS: T

PTS: 1

REF: p. 5

BLM: Remember

12. Protection is one of the social needs identified by researchers.
ANS: F

PTS: 1

REF: p. 5

BLM: Remember

13. According to Chapter 1, interpersonal relationships are associations in which the parties meet each
other’s social needs to a greater or lesser degree.
ANS: T

PTS: 1

REF: p. 5

BLM: Remember

14. The number of friendships that North Americans report has sharply declined in the past 20 years.
ANS: T

PTS: 1

REF: p. 5

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-13

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
15. In Chapter 1, one of the characteristics identified by the Conference Board of Canada as a requirement
for future employees is that they must demonstrate positive attitudes and behaviours toward others.
ANS: T

PTS: 1

REF: p. 6

BLM: Remember

16. You can fill even your instrumental goals through communication.
ANS: T

PTS: 1

REF: p. 6

BLM: Remember

17. The transactional model represents communication as static—more like a gallery of still photographs
than a motion picture film.
ANS: F

PTS: 1

REF: p. 6-9

BLM: Higher order

18. A telephone conversation is an example of linear communication.
ANS: F

PTS: 1

REF: p. 6-9

BLM: Higher order

19. Email is an example of transactional communication.
ANS: F

PTS: 1

REF: p. 6-9

BLM: Higher order

20. Communication consists only of messages a sender deliberately conveys.
ANS: F

PTS: 1

REF: p. 6-9

BLM: Remember

21. One element of the transactional communication model in the text is “needs.”
ANS: F

PTS: 1

REF: p. 7-9

BLM: Remember

22. The transactional model of communication suggests that communicators send and receive messages
simultaneously.
ANS: T

PTS: 1

REF: p. 7-9

BLM: Remember

23. When people communicate, they are often both senders and receivers of messages at the same time.
ANS: T

PTS: 1

REF: p. 7-9

BLM: Remember

24. The best way to study the process of communication is to break it into a series of discrete acts.
ANS: F

PTS: 1

REF: p. 8

BLM: Remember

25. Just as judges instruct juries to disregard some statements made in court, we can reverse or erase the
effects of communication interactions in everyday life.
ANS: F

PTS: 1

REF: p. 9

BLM: Remember

REF: p. 9-10

BLM: Remember

26. It is impossible to stop communicating.
ANS: T

PTS: 1

Copyright © 2015 Nelson Education Limited

1-14

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
27. There is no such thing as the “same” message: words and behaviours are different each time they are
spoken or performed.
ANS: T

PTS: 1

REF: p. 10

BLM: Remember

28. It is impossible to repeat the same communication event.
ANS: T

PTS: 1

REF: p. 10

BLM: Remember

29. According to your text, the axiom “the more communication the better” is true.
ANS: F

PTS: 1

REF: p. 10

BLM: Higher order

30. Almost all verbal messages have a content dimension as well as convey relational information.
ANS: T

PTS: 1

REF: p. 10

BLM: Remember

31. Relational dimensions of messages make statements about how the parties feel toward one another.
ANS: T

PTS: 1

REF: p. 10

BLM: Remember

32. Relational messages are frequently nonverbal.
ANS: T

PTS: 1

REF: p. 10

BLM: Higher order

33. Your text promises that if you communicate skillfully enough, you should be able to solve every
problem you encounter.
ANS: F

PTS: 1

REF: p. 11

BLM: Higher order

34. In impersonal communication we treat others as individuals.
ANS: F

PTS: 1

REF: p. 11

BLM: Remember

35. The major difference between impersonal communication and interpersonal communication is the
number of people involved.
ANS: F

PTS: 1

REF: p. 11

BLM: Higher order

36. A quantitative definition of interpersonal communication includes any interaction with more than two
people.
ANS: F

PTS: 1

REF: p. 11

BLM: Remember

37. All two-person interactions qualify as interpersonal communication when a qualitative definition of
interpersonal communication is used.
ANS: F

PTS: 1

REF: p. 11

BLM: Higher order

38. According to your text, impersonal communication can be defined quantitatively or qualitatively.
ANS: T

PTS: 1

REF: p. 11

Copyright © 2015 Nelson Education Limited

BLM: Remember
1-15

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
39. According to your text, effective communicators are able to establish warm interpersonal relationships
with everyone they encounter.
ANS: F

PTS: 1

REF: p. 11-13

BLM: Higher order

40. Your text argues that it is important to react in unique ways to every person we meet and to respond to
each person as though they are unique.
ANS: F

PTS: 1

REF: p. 11-13

BLM: Higher order

41. Impersonal communication follows unique social rules for behaviour.
ANS: T

PTS: 1

REF: p. 11-13

BLM: Higher order

42. We disclose more to people in interpersonal relationships than in impersonal ones.
ANS: T

PTS: 1

REF: p. 11-13

BLM: Remember

43. Lovers who argue constantly cease to have an interpersonal relationship.
ANS: F

PTS: 1

REF: p. 11-13

BLM: Higher order

44. “Leaner messages” in mediated communication refers to the limitations of verbal messages without
nonverbal cues.
ANS: T

PTS: 1

REF: p. 11-13

BLM: Remember

45. Mediated communication promotes greater self-disclosure.
ANS: T

PTS: 1

REF: p. 13-16

BLM: Higher order

46. Communicators who rely on standardized rules to guide their interactions are ineffective
communicators.
ANS: T

PTS: 1

REF: p. 16-20

BLM: Higher order

47. All you need to develop good communication skills is common sense.
ANS: F

PTS: 1

REF: p. 16-20

BLM: Higher order

48. Chapter 1 claims we can describe characteristics that distinguish competent communicators from less
competent ones.
ANS: T

PTS: 1

REF: p. 16-20

BLM: Remember

49. Communication competence is a trait that people either possess or lack.
ANS: F

PTS: 1

REF: p. 16-20

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-16

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
50. Your goal should be to become a perfect communicator.
ANS: F

PTS: 1

REF: p. 16-20

BLM: Higher order

51. According to your text, awareness of new ways of communicating is sufficient to enable people to
communicate more effectively.
ANS: F

PTS: 1

REF: p. 19

BLM: Higher order

52. Fortunately, just knowing about a communication skill makes us able to put it into practice.

ANS: F

PTS: 1

REF: p. 19

BLM: Higher order

53. Vanessa is very aware of how her communication impacts others. She is a high self-monitor.
ANS: T

PTS: 1

REF: p. 20

BLM: Higher order

REF: p. 21

BLM: Higher order

54. Humour is consistent across cultures.
ANS: F

PTS: 1

55. Lack of eye contact is a sign of respect in some Aboriginal cultures.
ANS: T

PTS: 1

REF: p. 21

BLM: Remember

56. Open-mindedness in intercultural communication means adopting the beliefs of the culture you are
visiting.
ANS: F

PTS: 1

REF: p. 22

BLM: Higher order

57. Generation Ys are generally independent, hard workers.
ANS: F

PTS: 1

REF: p. 23

BLM: Remember

58. One study found that over 60 percent of medical errors were due to inadequate training in procedures.
ANS: F

PTS: 1

REF: p. 23

Copyright © 2015 Nelson Education Limited

BLM: Remember

1-17

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
MATCHING
Match each of the statements below with the element of the communication model it illustrates most
clearly.
a. behaviour
b. receiver
c. environment
d. message
e. psychological noise
1. Alex listens to a speech.
2. Your friend’s religion is different from yours, but you went to the same high school and college.
3. While your boss is giving the quarterly report, you are worrying about how you will get home from
work.
4. Alec tells Chan directly: “Your snoring bothers me.”
5. Ali raises his voice as he speaks with Lee.
1.
2.
3.
4.

5.

ANS:
ANS:
ANS:
ANS:
ANS:

B
C
E
D
A

PTS:
PTS:
PTS:
PTS:
PTS:

1
1
1
1
1

REF:
REF:
REF:
REF:

REF:

p. 7-8
p. 7-8
p. 7-8
p. 7-8
p. 7-8

BLM:
BLM:
BLM:
BLM:
BLM:

Higher order
Higher order
Higher order
Higher order
Higher order

Match each of the statements below with the element of the communication model it illustrates most
clearly.
a. channel
b. decoding
c. environment
d. external noise
e. sender
6.
7.
8.

9.
10.

Ellen is the person who takes flowers from everyone in the office to the boss, who is in the hospital.
You are deciding what Dana meant by that scowl.
Your classmate repeatedly clicks his pen during the lecture.
You write your friend a note instead of calling her.
Chris and Bill understand each other easily because they have many experiences in common.

6.
7.
8.
9.
10.

ANS:
ANS:
ANS:
ANS:
ANS:

E
B
D
A
C

PTS:
PTS:
PTS:

PTS:
PTS:

1
1
1
1
1

REF:
REF:
REF:
REF:
REF:

Copyright © 2015 Nelson Education Limited

p. 7-8
p. 7-8
p. 7-8
p. 7-8
p. 7-8

BLM:
BLM:
BLM:
BLM:
BLM:

Higher order

Higher order
Higher order
Higher order
Higher order

1-18

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
ESSAY
1. Describe how you have used communication to meet each of the needs in Maslow’s hierarchy.
ANS:
Answers will vary.
PTS: 1

REF: p. 6

BLM: Higher order

2. Describe an interpersonal communication incident from your experience, identifying at least five
elements of the transactional model of communication shown in LOOK.
ANS:
Answers will vary.
PTS: 1

REF: p. 7-8

BLM: Higher order

3. Explain the concept of environment in communication. First, define it according to its role in the
transactional model of communication discussed in Chapter 1. Next, give examples of how it has
impacted interpersonal exchanges in your own experiences.
ANS:
Answers will vary.
PTS: 1

REF: p. 7

BLM: Higher order

4. Using a recent interaction you had with another person, identify the content dimension and the
relational dimension of a message sent and explain the difference between the two.
ANS:
Answers will vary.
PTS: 1

REF: p. 10

BLM: Higher order

5. Using your own experiences as examples, explain the difference between interpersonal communication
and impersonal communication.
ANS:
Answers will vary.
PTS: 1

REF: p. 11-13

BLM: Higher order

6. “Mediated communication can increase both the quantity and quality of interpersonal
communication.” Do you agree or disagree with this statement? Explain your answer using points from
the text and examples from your experience.
ANS:
Answers will vary.
PTS: 1

REF: p. 13-16

BLM: Higher order

Copyright © 2015 Nelson Education Limited

1-19

Full file at />

Test Bank for LOOK 2nd Canadian Edition by Adler
Full file at />Chapter 1 A First Look at Interpersonal Communications
Adler/Rolls LOOK 2Ce Test Bank
7. Using the characteristics of an effective communicator discussed in Chapter 1, evaluate your
communication competence in the context of one interpersonal relationship in which you are currently
involved. Provide specific examples of your behaviour and the behaviour of the other person.
ANS:
Answers will vary.
PTS: 1

REF: p. 16-20

BLM: Higher order

8. Discuss attributes that are helpful to communicate effectively with people from cultures that are
different from yours.
ANS:
Answers will vary.
PTS: 1

REF: p. 21-22

BLM: Higher order

9. Discuss the importance of honing interpersonal communication skills in the workplace with reference
to elements of the transactional communication model and to the characteristics of communication
competence.
ANS:
Answers will vary.
PTS: 1

REF: p. 23

BLM: Higher order

Copyright © 2015 Nelson Education Limited

1-20

Full file at />