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Name:
Class:
TEST 2
English for Tourism
I. Write down the name of the job for each description below:
1. She works at the front desk. She prepares the bills. She is a ................................... .
2. She takes people sightseeing around the city. She is a .................................... .
3. He works long hours and has to take customers’ orders and serves food. He is
a ..................................... .
4. She works at the front desk. She welcomes the guest. She is
a .................................... .
5. He works in the bar. He serves the drinks. He is a .................................... .
6. She works in the bedrooms. She cleans them. She is a .................................... .
7. He works all over the hotel. He carries the luggage. He is a ................................ .
8. He works in the lift. He takes guests to the right floor. He is a ............................... .
9. He works in the kitchen. He cooks the food. .................................... .
10. He takes bookings and confirms holiday details with airlines and hotels. He is
a .................................... .
II. Choose a sentence from the box that the receptionist answers the guest in
each situation below.
a. He says he’s leaving tomorrow.
b. I should enquire at the lost
property office, sir.
c. No, madam. I’m afraid they
haven’t
d. I’m very sorry, madam. I’ll send
the electrician immediately.
e. When did you make it, sir?
f. I’ll put you through to the
restaurant, sir.
g. If you give me a message, I’ll see

that she gets it, sir.
h. I don’t know, sir. She may have
stayed in her room.
i. If you’d like to give them to me,
I’ll deposit them in our safe.
j. I’ll have them changed
immediately, sir.
1. But I’m sure I made a reservation. ................
2. Have my colleagues got here yet? ................
3. Do you have a table for six for tonight? ................
4. I’ve lost my checkbook. ................
5. Is Mr. Kim still with you? ................
6. It’s the TV. It won’t work. ................
7. Miss Lee isn’t in her room. How can I contact her? ................
8. Where can I find Mrs. Macdonald? ................
9. The towels in my room are dirty. ................
10. Is there somewhere safe you can keep my valuables? ................
III. Put the lines in the conversation below in the correct order:
_________ : Ah, so service is included. Don’t you go in for tipping then in Finland?
_________ : Certainly sir. It’s Mr. Arkwright, isn’t it?
_________ : Certainly sir. May I have the card please?
___1_____ : Good morning sir. Can I help you?
_________ : Here you are.
_________ : I’d like to settle my bill .
_________ : Just a moment sir...Here we are. Four nights at 93 marks, and here are
the meals that you had at the hotel. That makes a total of 665 marks.
_________ : Not very much sir.
_________ : Right. Now can I pay by Europe?
_________ : That’s right. I’m leaving today, so I’d like to have my bill.
_________ : That’s the twelve and a half percent service charge.

_________ : um- What’s this amount here?
IV. Writing:
You work for Hoang Anh Gia Lai hotel. You have just received a letter from a guest
asking for details of your hotel, including distance from the airport and your
facilities. Reply his letter with all the details he may need.
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Good Luck!