Lecture Organizational behavior – Chapter 11: Communicating with purpose
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11 Communicating With Purpose
Neubert & Dyck’s Organizational
Behavior
Chapter Navigator
Identify Your Message
Encode and Transmit Your Message
Receive and Decode The Message
Ensure The Receiver Has Understood The Message
Copyright ©2014 John Wiley & Sons, Inc.
Identify Y our Message
Communication and Decoding
Conventional and Sustainable Approaches to
Communication
Message
Filtering
Approaches to Filtering Information
Communication
What is Communication?
What is Decoding?
Conventional Approach to Communication
Sustainable Approach to Communication
Four Steps in Communicating
Identify Y our Message
What is a Message?
What is Filtering?
Approaches to Filtering Information
Conventional OB and Messages
Sustainable OB and Messages
Copyright ©2014 John Wiley & Sons, Inc.
Encode and Transmit The Message
Encoding
Identify and Overcome Communication Barriers
Choose Communication Media and Channels
Identify and Overcome Communication Barriers
What is Encoding?
What is Noise?
Other Barriers to Communication
Semantic Problems
Choose Communication Media and Channels
What is Medium?
What is Media Richness?
Richness of Communication Media
What is Channel, Grapevine and Deliberate
Dialogue?
Media and Channels: Conventional and Sustainable
Copyright ©2014 John Wiley & Sons, Inc.
Receive and Decode The Message
Encoding versus Decoding
Hallmarks of Active and Poor Listening
Collective Decoding
Challenges of Decoding
Copyright ©2014 John Wiley & Sons, Inc.
Ensure The Receiver Has Understood the
Message
Feedback
Constructive Criticism
Feedforward Communication
Receiver Understanding the Message: Conventional
and Sustainable Approaches
