END OF UNIT TEST 2

University of Economics, HCMC
School of Foreign Languages
Division of English for General Purposes

End of Unit Test.U1.M2

EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (90 minutes)
Read the instruction carefully. RECORD your answers on your answer sheets.
Section 1: Language knowledge (40 marks)
I. Choose the words that best fit the gaps in the following passage.
Dear JJ Mills,
The Personnel Department is (1) …………… to tell you that you (2) …………… to Assistant Manager in the
Service Department. We are very satisfied with (3) …………… work you have been doing and would like to
promote you to this position (4) …………… the better of the company.
(5) …………… this official, we will hold a meeting with you and the Personnel Department to update your files
on the position you will be moved to, and we will (6) …………… to you about the new wage, and the new
benefits you will receive (7) …………… you are in this position. The meeting will (8) …………… around an
hour, and after all the necessary documents have been signed, you may return to work as an assistant manager. We
congratulate you (9) …………… your promotion and would love to keep (10) …………… with you for the time
you are here.
Sincerely,
Grant Johnson
1. a. pleasing
2. a. will promote
3. a. the
4. a. on
5. a. To make
6. a. discuss
7. a. why
8. a. last
9. a. with

10. a. work

b. pleasure
b. will be promoting
b. a
b. for
b. Making
b. explain
b. after
b. operate
b. at
b. to work

c. please
c. will be promoted
c. an
c. with
c. Make
c. inform
c. when
c. run
c. in
c. working

d. pleased
d. have promoted
d. 0
d. to
d. Made
d. call

d. that
d. do
d. on
d. works

II. Choose the best answer
11. Would you mind …………… an office with four other people?
a. to share
b. shared
c. share
d. sharing
12. A number of small companies will go bankrupt when the government …………… the legal working hours to
thirty-four hours a week.
a. reduces
b. is reduced
c. has reduced
d. will reduce
13. Yes, I …………… about your advert in Careers Now. Could you send me an application form, please?
a. call
b. have called
c. am calling
d. called
14. …………… you tell us more about your present job?
a. Could
b. Would
c. Do
d. Did
15. Marcel Lacour’s job involves …………… new product and new ideas.
a. developing
b. develop

c. developed
d. to develop
16. 70% of employers admitted to …………… a candidate because of their online behaviour.
a. reject
b. rejecting
c. rejected
d. to reject
17. When Sunlop Corporation moved its headquarters to Chicago, the director had a state-of-the-art security
system …………… .
a. installing
b. install
c. installed
d. installs


18. Moving away from the city and renting an apartment in the rural area does not always help …………… one’s
living expenses.
a. limitation
b. limited
c. limiting
d. limit
19. Junior managers who get a promotion often face many problems …………… they have more authority and
responsibility.
a. so that
b. because
c. in addition
d. so
20. Ambitious people often decide on a career plan …………… they are still at university.
a. before
b. after

c. while
d. during
21. A good manager creates an environment …………… ideas are heard and respected and everyone feels that
they are contributing to the whole.
a. which
b. when
c. where
d. that
22. Have you dealt …………… these complaints yet?
a. in
b. with
c. out
d. to
23. She is in charge …………… the day-to-day running of the business.
a. on
b. of
c. in
d. with
24. I’m sorry, there’s no answer. I can transfer you …………… her voice mail.
a. with
b. to
c. for
d. at
25. Could you give me the other number for Workplace Solutions? I can’t get …………… to them.
a. in
b. off
c. through
d. on
26. She can call me back if there’s a problem. I’m …………… 0191 498 0051.
a. to

b. in
c. for
d. on
27. Mr. Yasin cautioned job seekers to be aware …………… their online image even after landing the perfect job.
a. of
b. on
c. for
d. with
28. People who work in sales often have the opportunity to earn …………… on top of a basic salary.
a. commission
b. profit
c. revenue
d. money
29. Ambitious people often decide on a …………… while they are still at school or university.
a. career break
b. career move
c. career ladder
d. career plan
30. …………… deals with employees, keeps their records and helps with any problems they might have.
a. Accounts
b. Human Resources
c. R & D
d. Sales
31. Amelia’s company is a big company, and she thinks that there will be good opportunities for …………… in a
couple of years.
a. qualification
b. competition
c. commission
d. promotion
32. Certain companies offer a career …………… to the long-term unemployed or to people without formal

qualifications.
a. ladder
b. opportunity
c. break
d. plan
33. In our company, everybody works …………… ; i.e. we start work at our convenience.
a. overtime
b. flexitime
c. economically
d. hard
34. Some people …………… a career break to do something adventurous like sailing round the world or going
trekking in India.
a. take
b. make
c. offer
d. decide
35. In my present job, I work long and …………… hours. I often have to work late at night and on public
holidays.
a. flexible
b. anti-social
c. social
d. opening
36. The government’s …………… plans for social reform have been announced.
a. ambition
b. ambitiously
c. ambitious
d. ambitions
37. He worked hard and has been …………… to assistant manager.
a. promoting
b. promote

c. promoted
d. promotion
38. He was a poor …………… at school and left with no qualification.
a. performed
b. performance
c. performing
d. performer
39. He is responsible for the …………… of new members.
a. recruitment
b. recruiting
c. recruits
d. recruited
40. Attempts are being made to …………… the problem of waste disposal.
a. solution
b. solve
c. solving
d. solved
Section 2: Language use (60 marks)


I. Read the following passages and answer the questions that follow

Looking for Drivers to deliver
This is one chance to be a driver that delivers lots of important things such as cash, treasures,
guns, or even famous people. We are the best and safest delivery company in New York,
Tamm Express Delivery Company. We are looking for drivers who have clean driving
records, good people skills, and an ability to deliver very important and precious things
efficiently and safely. You must be older than 25 to apply and be fluent in the English
language. If you can speak other languages, that can set you apart as a better applicant.
Dear Tamm Express Delivery Company,

Hello, my name is A.J. Smith, and I have worked as a cop in New York for twenty years
now. I retired as a cop last year, because of one incident where I was shot in my stomach
in my effort to catch a thief. Although I really love my job as a cop, my family will not let
me be one anymore. So I decided to retire and now am looking for a new job. I believe
that working for the Tamm Express Delivery Company is just for me, because I can drive
in any situations: raining, snowing, tornadoes, typhoons, etc. Cops are usually trained for
6 months to drive like the drivers in the movie in order to catch criminals. Anyway, I
believe that I would love this job and also would be a great help to your company. I hope
to hear from you soon. Thank you.
Choose the best answer
1. Who would most likely be interested in the advertisement?


a. A driving school instructor.
c. A vehicle engineer.
b. An unemployed truck driver.
d. A taxi driver.
2. What applicants will have an advantage?
a. Those who have more than 10 years of driving experience.
b. Those who have lived in New York for more than 5 years.
c. Those who can speak English fluently.
d. Those who are bilingual with English.
3. Why does Mr. Smith think he should work for the Tamm Express Delivery Company?
a. He drove in New York for more than 19 years.
b. He was trained to drive in worst scenarios at his police academy.
c. He knows all the short cuts in New York.
d. He can stay up all night to work.
What do the underlined parts refer to?
4. … We are the best and safest delivery company … (passage 1)
5. … You must be older than 25 to apply and be fluent in the English language. (passage 1)

Which words in the passage mean the following?
6. police officer: …………………
7. an attempt to do something especially when it is difficult to do: …………………
8. collections of valuable things: …………………
Fill in each blank with suitable words or a phrase from the passage.
9. They offer guaranteed next-day ………………… to any home in the UK.
10. Her elegant style …………… her …………… from other journalists.


II. Writing
Nippon steel Engineering Co, Ltd., one of the major contractors of Can Tho Bridge building project is
recruiting candidates for site engineers with a university degree in construction, 3 years’ work experience, good
English communication skills and expert in using Auto CAD, Excel, SAD 2000, MIDAS, NOVA, etc.
As the head of the interviewing team of the company, complete the following email to the Personnel
Manager about the strengths of the qualified candidate you have chosen for the position. Remember to explain how
these strengths relate to your job description.
From: Head, Interviewing team
To: Mr. Nagasaki, Personnel Manager
Dear Mr Nagasaki,
We recently interviewed 3 candidates for the position of a site engineer for Can Tho Bridge building project,
and we have decided to choose …………………… .
The reason for our choice is ……………………………………………………………………….
……………………………………………………………………………….. . For any further information,
please contact our team.
Best regards,
Le Vinh
Head of Interviewing Team
III. Listening:
PART ONE: Listen to the conversations twice and choose the appropriate answer to each question.
Conversation 1: Questions 1 – 2

1. Where does the conversation take place?
A. At a post office.
C. At a business office.
B. At a park.
D. At an airport.
2. When were the contracts mailed?
A. Earlier in the week.
C. Last night.
B. Yesterday morning.
D. This morning.
Conversation 2: Questions 3 – 5
3. Where will they have the retirement party?
A. In the conference room.
C. In the party room.
B. In Mr. Lee’s office.
D. In a restaurant.
4. How many guests will there be?
A. 15
B. 16
C. 50
D. 60
5. When will the party be?
A. Tuesday
B. Wednesday
C. Thursday
D. Friday


PART TWO: Listen to the recording and complete the notes. The recording will be played twice
City Jobs Corps

+ helps find the right job for you, whatever your (6) ……………………… & ……………………… are.
(job as a computer technician, a hotel manager, or an (7) ……………………… ………………………)
+ has job openings in all fields.
+ provides assistance with résumés, (8) ……………………… ………………………, & interview skills.
+ provides services free of charge to (9) ……………………… ………………………
+ located at 35 North Main Street, (10) ……………………… ………………………. necessary.
The end

KEYS - EOU TEST.U1.M2
Section 1 (40 m)
I.
1. d
2. c
II.
11. d
21. c
31. d

12. a
22. b
32. b

Section 2 (60 m)

3. a

4. b

5. a

6. b

7. c

8. a

9. d

13. c
23. b
33. b

14. a
24. b
34. a

15. a
25. c
35. b

16. b
26. d
36. c

17. c
27. a
37. c

18. d
28. a

38. d

19. b
29. d
39. a

10. c
20. c
30. b
40. b


I. Reading
1. b

6. cop

2. d

7. effort

3. b

8. treasures

4. Tamm Express Delivery Company

9. delivery

5. applicants

10. sets …… apart


II. Writing
From: Head, Interviewing team
To: Mr. Nagasaki, Personnel Manager
Dear Mr. Nagasaki,
We recently interviewed 3 candidates for the position of a site engineer for Can Tho Bridge building
project, and we have decided to choose Mr. Nguyen Van A (who has a university degree in
construction, 5 years of working experience, good English communication skills and is an expert in
using Auto CAD, Excel, SAD 2000, MIDAS, NOVA, etc.)
The reason for our choice is that Mr. Nguyen Van A has worked for 2 construction companies whose
directors have good recommendation on him as a reliable and effective site engineer. He can
communicate quite well in English and is rather fluent in Japanese. As a native from Can Tho
province, he has good knowledge of the geography which is so useful for our project. Mr. Nguyen
Van A is also a creative and ambitious young man. He is only 27 years old and is attending a far
distance learning course for an MA degree in construction. In short, he is quite qualified for the
position as his strengths closely relate to your job description.
For any further information, please contact our team.
Best regards,
Le Vinh
Head of Interviewing Team
Notes: The information in the ( ) can be omitted to shorten the letter because it is not quite
necessary.
III.Listening
Part one:
1. C
2. D
3. D

4. C
5. D
Part two:
6. skills, experience
7. office administrator
8. cover letters
9. city residents
10. No appointment


AUDIO SCRIPT – EOU TEST U1. M2 (PRE INTER)
PART ONE:
1. Man: I finished typing up those contracts and mailed them off to Mr. Park this morning.
Woman: Great. OK, I’m off to the airport. My flight leaves in 45 minutes.
Man: When will we see you back here in the office?
Woman: Early next week. Look, it’s 11 o’clock already. I have to run.
2. Man: Let’s have Mr. Lee’s retirement party in the conference room.
Woman: I don’t think it’s big enough for all fifty guests, even if we move the chairs and computers.
Man: Yes, you’re right. We’d better have it at a restaurant. What day is the party?
Woman: Friday. That’s just two days away, so we have to plan fast.
PART TWO:
Out of work? No worries! We at City Jobs Corps can help find the right job for you, whatever your
skills and experience are. Are you looking for a job as a computer technician? A hotel manager? An
office administrator? We have job openings in all fields. We also provide assistance with résumés,
cover letters, and interview skills. All our services are provided free of charge to city residents. Our
office is conveniently located at 35 North Main Street. Visit us today. No appointment necessary.

University of Economics, HCMC
School of Foreign Languages
Division of English for General Purposes

End of Unit Test.U2.M2

EXAM IN ENGLISH FOR BUSINESS COMMUNICATION (90 minutes)
Read the instruction carefully. RECORD your answers on your answer sheets.
Section 1: Language knowledge (40 marks)
I. Choose the words that best fit the gaps in the following passage.
Jim Lawrence runs a firm with a turnover (1) …………… over $3 million. Yet only fifteen years ago he
owned a farm (2 ) …………… was struggling to (3) …………… a profit. For a few years in the 80s, he
worked (4) …………… an estate agent to earn some extra money. In 1993, Jim was asked to make an iron
candlestick. He (5) …………… $50 to get started and soon had a new business. He received lots of orders and
decided to (6) …………… his farm buildings to workshops.
“I have had no formal training in iron work”, says Jim, “but I have always liked making things”. These days
he (7) …………… thirty-two people to help him and he has a very successful business. It is a mail-order
company and Jim has (8) …………… invested a lot of money in IT to maximize (9) …………… . During the
last 15 years, he has won two very important prizes for business, one in 1996 and (10) …………… in 2002.
9
EOU Test.U2.M2


1.
2.
3.
4.
5.
6.
7.
8.
9.
10.

a. for
a. who
a. take
a. for
a. lost
a. consist
a. employ
a. recently
a. efficient
a. another

b. of
b. whom
b. do
b. in
b. spent
b. transfer
b. was employing
b. yet
b. inefficient
b. other

c. at
c. whose
c. make
c. as
c. threw
c. convert
c. employs

c. never
c. efficiently
c. the other

d. on
d. which
d. invest
d. of
d. found
d. invert
d. employed
d. seldom
d. efficiency
d. others

II. Choose the best answer
11. The cost of a company’s shares is its …………… .
a. market share
b. share price
c. turnover
d. overheads
12. The percentage of sales a company has in a particular market is its …………… .
a. share price
b. turnover
c. market share
d. net profit
13. The company employs a …………… of nearly 5,000.
a. employees
b. labour
c. workers

d. workforce
14. A company which is more than 50% owned by another company is called a …………… .
a. subsidiary
b. parent company
c. head office
d. branch
15. We …………… independent and impartial advice on mobile phones.
a. do
b. launch
c. make
d. offer
16. We want to be sure that we can …………… the needs of our customers.
a. respond
b. accept
c. meet
d. make
17. After 2 years in which the price of PCs has fallen by half, the price of software …………… down too.
a. is coming
b. come
c. would come
d. came
18. As a rule, cheap imports …………… to greater competition.
a. are leading
b. lead
c. leads
d. is leading
19. How do you …………… with customer complaints?
a. deal
b. treat
c. do

d. have
20. They need to improve the products’ …………… .
a. packed
b. pack
c. packaging
d. package
21. Afitel Company is committed …………… creating and delivering value.
a. for
b. to
c. at
d. in
22. The product was very popular. We sold …………… on the first day and ordered more stock.
a. out
b. on
c. in
d. for
23. If a product is …………… sale in a John Lewis store, you know you can trust it.
a. at
b. to
c. on
d. of
24. Turnover was €57.2 million, an increase ……………15% on last year.
a. on
b. of
c. in
d. by
25. Can we move …………… to the next item on the agenda?
a. on
b. up
c. away

d. for
26. Now is a good time to invest …………… the property market.
a. for
b. of
c. with
d. in
27. The pre-tax profit was USD 15 million …………… the profit after-tax was USD 8 million.
a. because
b. in spite of
c. while
d. due
28. Our biggest customer is McDonald’s, …………… most of you will be familiar with.
a. that
b. which
c. Ø
d. all are correct
29. Next, I’ll explain …………… we’ve been so successful in the fashion industry.
a. why
b. that
c. which
d. if
30. I think one of the major reasons for the company’s success is the markets …………… we operate.
10
EOU Test.U2.M2


a. when
b. on which
c. which
d. where

31. Currently, we …………… the next stage in our development.
a. consider
b. will consider
c. are considering
d. have considered
32. Its products are …………… by many celebrities in the world of music and sport.
a. endorsed
b. endorsing
c. to endorse
d. endorsement
33. …………… is involved with managing and organising the work of a company.
a. Accounts
b. Personnel
c. Administration
d. Sales
34. Because of the high cost of dollar, exports …………… well.
a. aren’t doing
b. hasn’t done
c. don’t make
d. aren’t making
35. Nokia …………… in manufacturing mobile phones.
a. specialises
b. specialising
c. specialised
d. will specialise
36. Nature’s Way Foods is a food-manufacturing company …………… on the south coast of England.
a. basic
b. basing
c. based
d. bases

37. We are a highly …………… business.
a. compete
b. competitive
c. competition
d. competing
38. We have now got a very wide range of …………… .
a. productivity
b. producers
c. products
d. production
39. We have …………… moved to our new head office in central London.
a. success
b. successful
c. successfully
d. succeed
40. If customers want …………… about our service, they can call our hotline.
a. complain
b. to complain
c. complaining
d. complained
Section 2: Language use
1. Read the following passage and answer the questions that follow:
Procter & Gamble’s Head & Shoulders shampoo is the biggest selling anti-dandruff shampoo in the world.
When sales began to drop, Head & Shoulders had been on the market for more than 25 years in some
countries. Procter & Gamble therefore considered the possibility that changes in consumer needs and wants
may have occurred and could explain the declining sales. Market research identified that consumers were not
comfortable with the brand’s core promise that it would get rid of dandruff. Therefore, the decision was
made by Procter & Gamble to alter Head & Shoulders’ promise to one that gives people beautiful hair and
keeps hair clean. The brand turned away from presenting dandruff as a disease that needs to be treated and
set out with the intention of making consumers comfortable with purchasing and being associated with Head

& Shoulders.
As part of the launch for Head & Shoulders in Australia, a “celebrity ball” was held at Sydney’s Star City
Casino in September 1999, in order to link Head & Shoulders with glamour and to steer away from the
discomforting image of an anti-dandruff shampoo. The launch also featured an advertisement with Courtney
Cox.
Within three months of Head & Shoulder being launched in Australia, it had established itself as the number
four shampoo in the Australian market. Consumers were obviously more inclined to purchase a product
whose main feature was glamour, rather than battling dandruff.
Choose the best answer:
1. Where do you think the passage above is probably from?

11
EOU Test.U2.M2


a. a course of banking
c. a school brochure
b. a brochure of recruiting
d. a newspaper
2. What is the passage about?
a. The history of Procter & Gamble
b. A kind of product from Procter & Gamble
c. Consumer file of Procter & Gamble
d. The financial statement of Procter & Gamble
3. Which of the following statement is FALSE?
a. Procter & Gamble launched Head & Shoulders 25 years ago.
b. Market research guides Procter & Gamble in making dandruff shampoo.
c. A celebrity ball took place when Procter & Gamble launched Head & Shoulders in London.
d. Procter & Gamble decided to make Head & Shoulders the flagship product.
What does each of the following underlined words / phrases refer to?

4. “The brand turned away …” (Paragraph 1)
5. “… a product whose main feature …” (Paragraph 3)
Which words/ phrases in the passage mean the following?
6. indication that something may be expected to occur: …………………
7. placed in a position: …………………
8. careful study in order to discover new facts or information: …………………
Fill in each blank with one suitable word from the passage. Put it in its correct form or tense if
necessary.
9. There are vast ………………… of ice cream in the hot weather.
10. Which ………………… of toothpaste do you prefer?
II. Writing
Nike has been famous as a sports and fitness company. However, recently its sales have declined and profits
have sharply decreased due to 3 factors: fierce competition in the industry; a fall in demand; production
problems. As a result, Nike’s owners have decided to set aside 2.5 million USD to remedy those problems and
make Nike a more competitive business internationally.
As a director of Nike, complete the following investment plan to your CEO
INVESTMENT PLAN
1. Objectives: To remedy our present problems of sales decline and profit falling as well as to make our
company a more competitive business internationally, we propose an investment of 2.5 million USD.
2. Investment options and benefits anticipated:
The Board of Directors has agreed the following investment plan.
Firstly,
(market
research)
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Secondly,
(product
research
and
development)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------Finally,

(setting
up
online
sales)
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------3. Cost:
Investment in M.R: 900,000 USD
Investment in P.R & D: 1,300,000 USD
12
EOU Test.U2.M2


Investment in setting up online sales: 300,000 USD
4. Timeline:
Market research: to be completed in 3 months’ time, i.e. from now to December, 2009.
R & D: to be speeded up from January, 2010.
Online sales: website up and running by March, 2010.
5. Evaluation:
The heads of the departments concerned will hand in a monthly progress report. The Board will then meet
to assess the progress in all 3 areas.
III. Listening:
PART ONE: Listen to the conversations twice and choose the appropriate answer to each question.
Conversation1: Questions 1 – 2
1. Why can’t the woman speak with Mr. Curtis right now?

13
EOU Test.U2.M2


A. He’s too busy.
B. He’s on a business trip.

C. He went downtown.
D. He’s talking on the phone.


2. What will the woman do?


A. Leave a message.
B. Return later.

C. Make an appointment.
D. Call back.


Conversation2: Questions 3 – 5
3. Why did Mr. Cho stop work?


A. He’s been feeling tired.
B. He’s on vacation.

C. He was fired.
D. He retired.


4. When did Mr. Cho stop work?


A. Two days ago.

B. On Tuesday.

C. Last week.

D. Last month.


5. Why did the speakers like Mr. Cho?


A. He told jokes.
B. He worked hard.

C. He cleaned the office.
D. He brought them cookies.


PART TWO: Listen to the recording and complete the notes. The recording will be played twice
Business (6) ……………………… and ……………………… Association Conference.
+ Workshops: last from (7) ……………………… to ………………………
held in the conference rooms on the 3rd and 4th floors.
+ A map in your (8) ……………………… ……………………… . If not picked it up yet  find it in the
main lobby on the ground floor.
+ Lunch: served in the hotel ballroom on the 2nd floor.
+ After lunch  back to the auditorium to hear a (9) ……………………… ……………………… on the
future of business management.
+ (10) ……………………… ……………………… available in the lobby.

The End

EOU Test.U2.M2

24


KEYS - EOU TEST.U2.M2
Section 1
I.
1. b

II.
11. b
21. b
31. c

2. d

12. c
22. a
32. a

3. c

13. d
23. c
33. c

Section 2:

I. Reading
1. d
2. b
3. c
4. Head & Shoulders
5. of a product

EOU Test.U2.M2

4. c

14. a
24. b
34. a

5. b

6. c

7. c

8. a

9. d

15. d
24. a
35. a

16. c

26. d
36. c

17. a
27. c
37. b

18. b
28. b
38. c

19. a
29. a
39. c

6. promise
7. established
8. research
9. sales
10. brand

25

10. c

20. c
30. d
40. b